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    Five Guys

    3.6 (30 reviews)
    InexpensiveBurgers, Fast Food
    Closed 11:00 am - 9:00 pm
    Updated 1 month ago

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    James J B.

    You folks know I'm fair. I want to see businesses succeed. What's sad is, I'd choose McDonald's over a place that boasts cooked fresh; the best fries etc.. At least at McDonald's, you expect substandard fast food . Where are the owners of Five Guys? Where are the caring managers? Where are the friendly greetings? Where is the cooked fresh food made with care? A Saturday afternoon at the beginning of April vacation brought this Dad to his 11 year old's soccer practice. Afterwards, for a treat, he wanted McDonald's, and I preferred to step it up, as far as burger joints, and try Five Guys at the Cape Cod Mall. April 13, 2024, at about 12:30 or so (LUNCH TIME), we walk in this place and there was ONE customer sitting at a table. 5 employees behind the counter/grill area. All looked at us and just stared. No "hello, welcome to Five Guys!" NOTHING. Both should have been a hint to a seasoned restaurateur. We made our way to the register/ordering spot. The girl literally just looked at us, for an awkward 10 seconds, until finally, I broke, and said excitedly: "Hi! How's your day going?!". Nothing. Then I asked if this is where we order she nodded her head. The other four employees just remained still, staring at us. Uncomfortable to say the least. My 11 year son asked politely what he's able to put on a burger she pointed up in silence. We ordered two burgers, fries, one milkshake. No thank you; no have a great day; no words. We finally received our bag (pictured herewith) it was a dripping pile of grease/oil. I asked the employee who handed it to me if I could please get a second bag to put this one in. He looked at me as if I asked him to hand me his soul, as he hesitantly flung one at me. We then checked our order. Would it surprise you to know Miss Silence at the front put our order in wrong? This was ultimately my son's cheeseburger. Quite an unhappy meal. Not sure what the heck is going on with these places. Great theme; fun idea, then you put one at the Cape Cod Mall, fill it with people (because of the "post COVID work shortage") that don't really want to be there, couldn't give two dungs about quality, customer service, and because they're so accustomed to subpar service, when you walk in, they wish you didn't, and it shows. Gone are the days of "please come back and see us again!", and here are the days of "damn it, they're coming in here!" Well Five Guys, you have your wish. Unless Jon Taffer revamps your entire customer service and quality assurance, I won't be back; nor will my family, friends, associates.

    the inside of a fast food restaurant
    David G.

    Truly this place has just really gone downhill at a high price. We were in for lunch and amazingly the burgers tasted like they had been frozen!?! Fries were good as they always have been with Five Guys, but boy the prices are just getting out of sight. The fact that they present the regular hamburger as a junior seems a little like they're doing it to make people NOT order the single patty burger without knowing. Gotta say the place has just outstayed its welcome everywhere. Food is too expensive these days to deal with such sloppy service and product.

    a woman walking through a fast food restaurant
    Aubrey G.

    Excellent customer service, and excellent food! I ordered the bacon cheese burger with a milkshake. There are plenty of toppings to choose from on your burger, including grilled onions, grilled mushrooms, tomatoes, etc. it was raining today so pretty busy as expected, but the place looked spotless and they had an employee constantly cleaning over the counter! The only reason why I gave it 4 stars instead of 5 is the price. $13 for a fast food burger and shake? The shake I understand why it's $5 cause it's truly out of this world but the burger, although delicious, is just slightly above Wendy's. I could dine at Wendy's for nearly the same outcome and a way cheaper price.

    a wrap of lettuce with a fork

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    8 years ago

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    8 years ago

    Love this restaurant! Best fast food around. Will definitely go back!l ove how clean the restaurant is.

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    11 years ago

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    11 years ago

    Best burger and friendly staff. Everything is new in this location. The soda machine looks like it came from the future.

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    8 years ago

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    Review Highlights - Five Guys

    I got a little cheeseburger with cooked mushrooms, and it was delicious as always it was quiet in there.

    $11.37 Cheeseburger

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