Food was delicious, Service was Great. Very clean place and very clean bathrooms .... Nice ambiance with plenty of windows for people watching and for watching your children as they eat and play in their #shakeshack @shakeshack play area. Great manager/Management and team members. Very friendly staff and accommodating staff. Thank You read more

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Upon entering at a very busy time (12:30p on a Saturday) I couldn't help to notice how clean the restaurant was. Ordering was easy on the electronic kiosk. Three of us got burgers the other got a chicken sandwich. I loved the SmokeShack as I like the spicy cherry peppers. Everyone really enjoyed their food. The service was friendly and for how busy it was, I'd say the food came out relatively quickly. This location does have select adult beverages, so if you're up for a burger and a beer this would be a good spot to go to! read more

Shake Shack Hyannis - SmokeShack on the left, plain cheeseburger on the right. - Ice Cream & Frozen Yogurt Near Me - Barnstable, Massachusetts

I got an avocado cheeseburger with this amazing sauce on the side and crinkle fries. What a lovely lunch. It's really delicious. Everybody should try it thank you. Shake shack for a very nice lunch and a good kickoff to my weekend ps,The place is incredibly clean and the people working in there are very sweet, it was a wonderful experience and I will be going back read more

Shake Shack Hyannis - Ice Cream & Frozen Yogurt Near Me - Barnstable, Massachusetts

I've stopped in here a couple of times since they opened and was never wowed.. basically out of necessity as I am gluten intolerant and they have GF buns which by the way they charge extra. Tonight I decided to splurge and try the new baby back rib sandwich. It certainly was not worth the $16 I paid .. no fries or drink either. It was supposed to come with slaw and pickles.. they forgot to put on the pickles. The sandwich was dry.. hardly any BBQ sauce and it fell apart as I ate it ... the GF bun was a crumbly mess that couldn't hold the deal together. It was edible but disappointing for the price. Glad I didn't leave a tip.. it was way overpriced for what I paid. read more

I adore Shake Shack (especially after reading the Shake Shack book- I love their company philosophy about not leaving until the "parachutes are packed" and have applied that to my own work), and this was a convenient stop on the way home from the Nantucket Hyannis ferry. The location has ample parking in a well lit plaza space, and the interior is sparkling clean with plenty of seating. I thought the Astroturf and lawn games outside were a fun touch, and can see how this is a popular community gathering space in warmer weather. The menu features the same high quality staples I've come to enjoy in visits past at other locations, and my Chicken Shack sandwich with extra avocado and the delish spicy ranch sauce. I also had to get the yummy crinkle cut fries, fresh and hot from the fryer, made to order. Capped off with an Arnold Palmer, it doesn't get much better than that! Service was prompt and friendly, and you can see they make the menu to order. Ordering on the computerized system was simple, and the line moved quickly for those who preferred to order with the counter team. Seamless and easy late dinner option for post-ferry from Nantucket! Shake Shack does it again! read more

Not sure about the other reviews stating rudeness but I had a pleasant experience. Was in town for a wedding weekend and took my parents here for a quick bite to eat. Ordering was seamless through the kiosk and the staff were friendly. Just keep in mind that if you order an adult beverage at the kiosk, you'll have to go up to the counter for ID verification prior to the kiosk letting you proceed. I got my normal the shake stack burger stacked with the portobello and it did not disappoint. Parents got a classic burger, the chicken sandwich and onion rings which they enjoyed. Tables were clean, venue brightly lit. Food as good as expected, service was friendly! read more

So this is a shake shack and if you haven't been to one I think you should try it. I like the burgers and fries better than five guys, and although they don't have endless fries like five guys, it was definitely big enough to split between myself and my wife. The burgers were cooked well and came out quickly. On the downside, the help seems to be a little confused about what they're doing. I stood at the counter for a while and they pointed to a kiosk and said you can order over there and I looked at them and said you can't take orders here. They said oh we could and then waited a while to come up. Also $35 for one specialty burger, one regular Burger, some fries and two shakes.. They did turn around the kiosk and wanting a tip that kind of irks me at a stand-up order your own restaurant where you're going to have to bust your own table, but I've gotten over it. Everybody does it. The air conditioning was pretty high so we had it outside. It's in a nice new mall so everything was fine there.. in short, good burgers. Good fries good shakes for a slightly higher price than you should pay. read more

First visit. Thought we'd check out this place. My wife's Chicken Bites were chunky, over-seasoned, fatty, mystery meat. Not recommended. The 'Shroom Burger was okay, but quite small. Pricing exorbitant for what you get. Overall the help was nice, but the concept and quality severely lacked. read more

Best 'fast food' place I've ever been to! The burgers and fries were really delicious my son got the spicy cheese fries, he loved them. The cheese on the fries was heavy but was authentically good. I don't think I've ever seen my son appreciate a meal like he did this one. The cherry limeade was also great. My son said to say that "it was all around magnificent and would definitely recommend coming here!!!!" read more

Shake Shack Hyannis - Drinks, fries, and burgers - Ice Cream & Frozen Yogurt Near Me - Barnstable, Massachusetts

I had a very positive experience here. I requested my order earlier than the scheduled time, and the manager made it happen without any issues. It showed great customer service, efficiency, and a willingness to accommodate customers. The staff was friendly, and everything was handled smoothly. I really appreciate the extra effort .The new items on the menu like the mango shake and the bbq rib sandwich are amazing!!! read more

It was bad from start to finish. Due to government money printing, everything is more expensive, which I expect. (Technically your money is worth less rather than prices going up.) However, two burgers, two sides and two drinks, as well as the forced tip, cost $60. If it was half that, I wouldn't be writing this. It wasn't busy, yet the food still took over half an hour. When the miserable looking employee threw the tray on our table, he didn't even look at us. I'm not expecting cartwheels, but if you could hide your obvious disdain for the customers that would be great. The burgers were okay. They are not smash burgers. A smash burger, for anyone who doesn't know, is when toppings are cooked in the meat. It's a thicker patty. Meat[topping]Meat: smashed Shake Shack made thin burnt patties. $10-$15 for burnt meat. The sides: the fries were good. The onion rings? Also good, but it was five small onion rings for $5. The drinks were drinks. I'd like a soda refill for $4+. You can get them pretty much anywhere else. I was planning on getting a shake after the meal but considering how poorly the lunch went I didn't bother--plus I didn't feel like tipping again so I could bus my own table. I don't have high expectations for service workers but this was comically bad. Remember Friendly's? I've had better meals there. It's just not great. If you're curious, go by yourself and get the smallest burger you can. Personally, I wouldn't bother, nor would I go back. I'll save $40 and go to Wendy's. read more

The menu at the register does not list all the options. There is no value meal with fries and drink, everything was separate. The app has fries as $3.00 and they charged $4.99. When I asked they just said "sorry" with no refund. They upcharge whip cream on shakes but don't tell you. A peppermint shake was $9.99 and a reg shake same size was $4.99. You don't know until its all rung up. At the end they expect a tip to be included, and you can't see what to hit for no tip as its so small. So 2 burgers, 1 fry, 2 shakes was $38. I think Wendy's burgers and fries are better. Probably my last visit. read more

Burgers were delicious Frenc Fries were not Service was quick Manager appeared rude to the employees, however she did replace the FF with no issue read more

I ordered 24 burgers and a dozen orders of fries for my employees for a Christmas lunch. The Burgers were excellent but a bit cold, and the fries also great but again very cold! I expected our order to be ready at 11:45 but instead was not ready until 12:15. Also, i requested napkins, plates, utensils, ketchup all of which were not given to us! I really do enjoy the food but I did spend over$200 and wish i had better service and products were missing! read more

Tried to get a burger and fries on a Monday night. Was told they were sold out of French fries. - this is a hamburger joint right?? Had a mediocre burger and to top off this awesome experience I had a chocolate custard which was pure ice . What a dump read more

How about Shake shack in ability to serve hot french fries??? And when I specifically say no lettuce on the hamburger, they put lettuce on it anyway!!! Shake shack is not getting off to a good start!!! read more

Food is good and service was horrible. Mean employees and manager. waited 30mins for 1 hamburger.