The food was great however the trash outside and inside was overflowing. The service counter isn't clean and there is no napkins and no root beer. The standards at Chipotle is severely lacking. Do not recommend. One employee does not speak or understand English and put the wrong items in the bowl. There is a tripping hazard outside either the umbrella base sticking out. read more

I'm not usually want to report food, but I ordered a burrito with chicken and I had to throw the whole entire burrito away because I got chicken nub after chicken nub after chicken nub. It was honestly so disgusting. I feel almost like I'm going to vomit there should definitely be a way for the employees to separate good chicken from bad chicken, but I just thought I'd share my opinion. hopefully hopefully this issue gets resolved because it's so convenient for everyone to go to. read more

My online order was completely wrong. I was given two random bowls that appeared to be thrown together with ingredients I did not get.

I'm truly lost for words with how genuinely bad this location is, it's almost mythical. For the only available option for chipotle on cape, they do not take care of really anything and do not care about your health and/or experience. Whether it's in person or online order your order will be messed up and cold. The establishment itself is dirty, the food is often burnt and "nasty" tasting as if they don't clean their grill. I have gotten sick on 3 different occasions eating from this place. Drinks rarely come with ice or option is ever available. Long lines kept long by workers who try to make it very obvious to you and everyone else they hate being there. Even the job side of things dont seem to be ran well at all, as if you were to apply for this location. They will give you a rushed 5 minute interview, lose the small paper they wrote basic info of you on, do mulitple interview with different managers completely out of the loop, weeks will pass while they continue to either tell you they'll contact back by the end of the day or simply not answer their phone from opening to closing. With them barely ever picking up the phone, it is a much better bet to try calling corporate or anyone other chipotle related number as this location will do their best not to help you Everything here just seems, incompetent. Like they don't know or care enough on what they're doing. A child's lemonade stand is ran better than this place read more

Constantly out of items. Constantly serving cold meats. I'd love for them to turn this location around but it has been multiple years now that this location has been awful. read more

Tables were all dirty, no ice in the drink machine, no Diet Coke in the drink machine and could not order a quesadilla in the store... was told they can only make it if we order it online. read more

Skimped on all the meats. So i asked for a tiny bit more please. She did add a TINY bit more, same thing for the next meat....SKIMPED out !!! Never poured out the extra liquid on the chunky salsa. Soaked through the cheap container, and the bottom let go in the car, what a mess. Got a small chip with cheese dip. Crappy food for the low price of $23.00 !!!!! Will never go back. I wonder why the stock tanked. read more

Much improved! I've been here twice since my 1 star review a while ago and I am very happy with the improvements. It's clear the management and staff have stepped up. On both recent visits there were enough staff and all the food options were available. It was relatively clean given the amount of people there, takeout orders coming in and out, etc. I really enjoyed the drink options and the food was very good. I'll continue to return! read more

Abysmal service, told manager they were out of ice for drinks. He just gave me a blank stare, so I repeated the request. He was annoyed with me and never refilled the ice bin. Place was a mess, trash all around the drink station, dirty tables, all round avoid this place read more

I ordered double chicken and steak and got one one scoop of each horrible portions. Just order it regular you will get the same thing.

Asked them to mix my burrito before rolling it and the girl looked me in my eyes and told me no lol

Place is terrible. Stood in line for 15 minutes just to get to front for them to tell me there's no chicken. Couldn't posted that at the front. And last time they had "ran out of cheese" Manger should be fired. 0 stars left with nothing read more

Ordered a burrito for pick up in between appointments for work. The burrito that I received looks wrinkled up and is about half the size it should be. It resembles more a wad of balled up paper towel thrown in the trash than an actual burrito. The foil was wrapped around it in the same lazy and careless fashion. There are a few things as simple to make as a burrito. To see such incompetence for wrapping food in a tortilla is very annoying. This chipotle location should not be supported financially by the community, and it's managers should change careers into the junk-out/clean-out business since they are so good at finding employees who like to hand out trash. read more

Chipotle Mexican Grill - Chicken Burrito Steak Burrito Barbacoa Burrito Carnitas Burrito Sofritas Burrito Veggie Burrito - Mexican Near Me - Hyannis, Massachusetts

Constantly "temporarily closed" I get it that Covid has the world in a beyond unique situation, but either close or open. Previously you had mobile ordering only, and for anyone who didn't order ahead of time tough luck, or go to Five Guys next door. This particular location has waned on its previous stellar level of customer service and quality of food, and that began long before Covid so there's no real excuse. Add to the volatile food standards your company as a whole has recently become infamously known for and I don't see myself ever eating at your restaurants ever again. read more

I just got a steak bowl with beans and an order of tortilla chips. Within 5 minutes of getting my order, not only were the chips unseasoned and stale, but the steak bowl was lukewarm.....AT BEST. It was the first time going to a Chipotle and I won't be bothered going back !!!! read more

Came in here October 4th, probably the best bowl I've had in my life usually I hate on chipotle portions but this was the best chipotle of my lifeI had to write a review. read more

super dirty. the tables were filthy. the surface where the server was making burritos was FILTHY. This woman had gloves on that she rested on the dirty counter, then made a burrito and rang up the customer. then with the same gloves made the next customers food. she went down the line and scooped. the. rice. with. her. gloved. hand. i walked out but not before i told this woman "clean this place up. gross!" corporate- get down to hyannis and clean it up! read more

We are always impressed with our meals at Chipotle. Everything is always fresh, delicious, and we walk away feeling like our money was well spent. This location is no different. Located right at the mall, there wasn't too much of a rush during lunch time, and plenty of seating. Everyone knows that guac is extra which doesn't bother me much because I find it worth it. The queso is also extra, but good and also worth it in my opinion. Definitely a good option if you want something quick, easy, and delicious. Love that they offer bowls and salads in addition to burritos! read more

One of my worst Chipotle experiences. I have been eating at chipotle for years and love it, but this experience was not good. This restaurant has order online only and no indoor seating and very limited outdoor seating. I ordered online and picked it up and had to wait over 15 minutes after my order was supposed to be ready. The inside of the restaurant was full of people standing around waiting for their order. There were however employees sitting inside eating lunch themselves. All the orders on the tables to be picked up for in the wrong alphabetical order. Continuasly people came back with wrong orders. Customers came in over and over trying to order inside when you can't. No communication between employees and customers, is this the future of chipotle. read more

I don't believe for one second that there is a worse Chipotle out there than this one. Routinely out of items, orders wrong, or completely not making online orders. Would much prefer they close and not have a Chipotle here on Cape Cod if this is how it's going to be. read more

We ordered food online, arrived ten minutes after our pickup time, and AFTER WE ARRIVED it STILL took them 20 minutes to complete order. Lots of people were waiting for online orders and the workers were still working like turtles. When people begin complaining, staff rolled their eyes and ignored them. Multiple add-ons we're missing from multiple meals in our order. Beans and rice were unseasoned. Lettuce was not cut at all! Like literally full leaves of lettuce were in our meals. Some of the meat was inedible because it was literally full of fat! Will not be returning to this location. RIDICULOUS read more

Chipotle Mexican Grill - Uncut lettuce with brown spots - Mexican Near Me - Hyannis, Massachusetts

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They were out of tortillas, chicken, sour cream, green salsa, white cilantro rice, the fajita veggies, and corn. Also out of ice and multiple sodas. Basically my meal consisted of brown rice lettuce, meat and cheese. We got the only salsa left and all 4 in our group couldn't even taste our meal because our mouths and throats were burning the whole time. This was one of those meals you regret paying for. also garbage cans are overflowing lol trash everywhere read more

This location is totally mismanaged. Three times we went and they ran out of chicken! As usual, Cape Cod chains are poorly managed and give the brand a bad name! read more

This place is terrible since covid. They are constantly out of half the menu. Online ordering only...even though all of the restaurants on both sides of them are open completely. Consistently have to wait 25-30 minutes past the time that your order is ready. You prepay for chips and a drink and they are out of chips and the fountain drinks are turned off. The 5 man crew that's there moves in slow motion and does not care if your food is correct. You're also really gambling with your GI system here. Today was the dirtiest I had ever seen this location. The trash was overflowing so bad that there were flies around us while we waited. The condiment area was filthy and sticky. No silverware out. This location is just terrible. It's never been great but it's gotten worse. read more

Ordered a meal from on Uber eats from this store. They filled the order incorrectly on multiple basic things (all drink orders were wrong.) Tried to call the store and couldn't speak with a live human AT the store - only customer service outside of the United States. Completely unhelpful and ridiculous. read more

To the owner: do yourself a favor and shut thus place down! This Chipotle is a God awful mess. The board of health should shut you down. Tables filthy, food service area, filthy, employees lazy and useless. They are more worried about leaving and making their own meals and could careless about the 10 people in line. Rice so dry you could Crack a tooth on it. So many people standing around with hands on their hips, even the cook. To no surprise they were out of white rice, they were scraping the bottom for meat... I mean do you not have a manager at night???? So bad had other food stuck to the bottom of the bowls I got. I could go on but the pure Filth of this place. Just do everyone a favor and Shut it down! I'm sure the board of health will! Shame on you Chipotle is a great franchise. But you obviously don't care about your business or your community . Disgusting Period! read more

Beef tasted old(fishy taste) and they can't roll a burrito to save their skin. Rolling a burrito is not hard. I am not a yelper, however, I am not stupid either. If I had brought them a backwoods they would of been able to roll that no problem. Lastly, they scoop a nice portion and they shimmy it off the spoon over the container. It's as if they are afraid to feed you. read more

the burrito bowl is delicious and the shape and form adds taste and flavor. The tin fits perfectly at the top which is good for saving it for later because it closes tight. the only thing that should change is the portion size. read more

Wish I could leave zero stars, don't eat here unless you see your order made in person, unless you like a rice burrito, this place needs to give up and close. read more

Worst chipotle ever! Seriously DO NOT GO HERE!!!!I usually only write positive reviews but I'd hate for others to waste their time and money here. This store is not managed well. This summer they were having major supply issues but I figured I'd give it one last chance. I went to order online and everything seemed to be available. I've made that mistake before (ordering online to pick up and discover they don't have half the items in the order) so I decided to go in and order in store. Before I ordered my bowl, I specifically asked if they had fajita veggies. They said yes. They were out of ALL meat except pulled pork. I decided I'd just do veggies so ordered rice and beans and when we get to the veggies, they inform me they are out of salsa Fresca, fajita veggies AND lettuce. I ended up just walking out, as half the ingredients for my bowl weren't available. The container holding the salsa appeared to have ice or mold, I couldn't tell. Everything looked like it had just been sitting for days. Doesn't feel sanitary. Employees in the back cooking looked confused and not moving very quickly. There doesn't seem to be a system in place. How can you be out of over half the ingredients every single time?! I told an employee that they need to indicate online which items aren't available (like all other chipotles' do) so ppl aren't surprised when they place an order online and he just said "I know I know but we can't" (w no explanation). Do yourself a favor and go across the street to Burrito Bistro. I imagine this Chipotle will be out of business within another month or so. read more

Chipotle Mexican Grill - Salsa container looks to have mold - Mexican Near Me - Hyannis, Massachusetts

I typically do not leave reviews, but I feel this necessary. I want to start out by saying I've never even had Chipotle before, and apparently never will. I've tried to go to this specific location twice. The first time was within the past year, placed an online order. Went to pick up 20 minutes later. Walked in and the food wasn't ready, nobody being told what was going on. Customers just sitting around. Apparently there was no food in the store. Instead of maybe a sign or some sort of communication. People were just standing around confused. I get supply issues, but shut down the ordering if you literally have no food in your store or communicate it better. I tried again this past weekend. I walked, and again no communication. There is a sign saying they are closing at 7 PM. I stand in line with my 5 year old for a few minutes, before I'm told they will not take my order and that they are only doing online orders. Why not put a sign up if you don't want to communicate with customers? It's really sad because I've wanted to try Chipotle and this is the only store I'm ever near. Disappointing. read more

The worst chipotle I've ever been too!! I'm in the restaurant business and own my own business so I understand the difficulties that go along with it especially since Covid... but this was just BAD customer service!! The guys making the burritos were just unfriendly and kept ripping the burrito.. then got pissed at us because we didn't want it in a bowl ripped... there were no cups or napkins stocked amd the soda fountain was empty.. when my son mentioned it to the cashier she just shrugged her shoulders and laughed.. also it was filthy!!! it's to bad because Chipotle is a great chain restaurant when done right... I highly recommend the BOH show up and whoever owns it needs to be there and deal with it!! Wouldn't step in there if the food was free!! read more

This is the worst Chipotle I have ever been to. The staff is miserable, slow, and they run out of most of the ingredients. The "restaurant: is also dirty which tells you everything you need to know. Save yourself the trouble and eat at the 5 Guys next door or any other restaurant you can find. read more

Chipotle is my favorite place to eat. That being said the chipotle in Hyannis needs to get their shit together they constantly run out of rice and when they do have rice it is hard. They never have chips made. They also run out of the most popular protein which is chicken. And I don't know if it's a management problem but they never have change in the restaurant you either have to pay with card or exact change. This is very disappointing somthing needs to be done about this. Not sure how you run a restaurant like this and it's not like you go on there and the staff is friendly they nearly say hello to you everyone that works there acts like they hate their life and would do anything to not be there. read more

Ordered a CHICKEN burrito on the app. They didn't put any meat in it. Now I know why they have a 2 star rating.

This establishment needs to be shut down. Don't get me wrong I love chipotle but this one is such a mess it makes all the rest of chipotle look bad. Half the time they are sold out of the most vital parts of food. Or there machines aren't working. Just today they only took online orders and the machine for that also stopped working. On top of the fact that everyone who works there is a teenager who moves as slow as possible and half the time is just standing around not actually working. It's embarrassing to the Chipotle industry, I'm hoping it gets shut down or that they get a new manager. read more

They are never open. It's extremely frustrating when chipotle is one of the only gluten-free fast food options that I can have and this place is never open they need to figure out some thing in upper management. read more

We love the flavors but the last 3 times they were out of steak, and other items. 2 weeks ago I had a bowl with sour cream and was sick for 10 days. We won't be going back. read more

Poor service. Two different visits, completely out of basic foods (rice, bowls, chicken, lettuce) chips half cooked soaked in grease.

Chipotle's burritos are amazing. No doubt. Could live on them. But this location loses a star, okay two, for their move from the other end of the mall. The tables are awkwardly cramped together, it's too-well lit. Antiseptic. The industrial vibe is gone. The staff seem dazed. Maybe they feel like they're stuck in the naughty corner? We sure felt that way. Do they still have a liquor license? Who cares! It would be like drinking a margarita in a 7-11. Not sure how they're gonna dial back from this one. But - till they do - best advice is: Take it to go. read more