Food is excellent. A bit pricey. More expensive than restaurant chain burger joint. 2 times ordered in app. 1st time, after 10 minutes of driving, got there and order hadn't even started. Tonight, ordered from app again. Waited 10 minutes to leave. Order said it would be ready in 7 minutes (9:15pm). I got there at 9:25 and order wasn't ready. Young man standing there talking to cook. A few minutes later, young man went to back room door and stood there talking to a girl for several minutes. Then he went in back room and stayed there for 10 minutes. I am still waiting for my order. I look behind counter and all 3 workers are in back room. Behind counter is empty for a few minutes. Cook comes back and a few minutes later, I FINALLY got my order which was about 20 minutes late. After I ate, went to throw trash away. Girl was sweeping floor right next to me. Saw me struggling to get trash door to open. She just kept on sweeping. I refilled my drink and walked right past her as I left. She said nothing! No goodbye. No thank you or have a good evening. The outrage of sitting there waiting while they were h it up in back room. All 4 of them. Not sure if young man was looking for job or what. All I know is my order took 30 minutes to prepare and the customer service was horrible! So the manager emails me and left a voice mail. Offered me a free meal for my troubles. That was nice. I returned her call. That was at least 2 weeks ago. I never had my call returned and I never received a coupon for that free meal . Keeps getting worse. They have lost me as a customer. Obviously that isn't a concern. Decent customer service shouldn't be that hard. If you don't like serving the public, find a different kind of job. read more

Haven't had Five guys in a long time! First off, I've forgotten how pricy each burger is especially if you decide to get a double. We got two double bacon cheeseburgers with whatever additions we wanted like grilled onions and mushrooms, pickles, lettuce, tomatoes, etc. and a regular fries. Their burgers were juicy and flavorful. Made fresh to order and the fries were good, but just super greasy, since the bag was covered with it. And with 2 drinks, it came out to around $38. So yah, delicious, but greasy food, and also pretty pricy. Overall, it's still a good burger place. And the guy at the register was also very helpful and nice, so the service was good too. read more

Five Guys - Double bacon cheeseburger - Burgers Near Me - Hurst, Texas

The food was terrible and the customer service was even worse. About six months ago, my fiancé and I ordered food at this location, and while we waited for the burgers to cook, one of the cooks kept yelling out an order number repeatedly and then started hysterically laughing. It was repetitive and nonsensical. Even one of the other cooks had to tell him to knock it off. It was obvious this guy was high on drugs. We ordered takeout, they got my fiancé's burger completely wrong and unfortunately, we did not double check it before we left the restaurant. We got home and realized they had left every single topping off of my fiancé's burger. It was literally just meat and cheese, and he had ordered lettuce, tomato, pickle, ketchup, and mayo. I decided to call first before bringing it back and the actual cook got on the phone to argue with me and told me he put all the toppings on it. He basically called me a liar. I was so livid I called corporate and they did absolutely nothing, but took my email address and never followed up. I've been going to "Five Guys" for years all over the country, and I will now never return to any location in the USA. It was my last $40 fast food meal from Five Guys. It was a waste of money because not only was it disgusting, but it lacked any semblance of class and tact you'd expect from a restaurant in an upper middle class neighborhood - fast food or not! If they keep messing up your order, just know the cooks are on drugs and corporate doesn't care. read more

First time ever trying 5 Guys pause. The restaurant was clean and the employees were friendly plenty of seating available. The bacon cheeseburger was good. The fries were mid definitely not WORTH $6 dollars. I can't believe that a burger by its self cost $12 dollars. I'm sorry but that was not worth it in my opinion. I ended up paying around $25 for a burger fries and a drink. I've always heard people talking about how expensive 5 guys Is honestly thought they were over exaggerating. But no people be prepared to take a loan out read more

Five Guys - Regular Fries - Burgers Near Me - Hurst, Texas

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We had a large group order for twelve folks. We ordered via Door Dash. Everyone enjoyed their burgers and fries very much, and Door Dash did an excellent job of delivery. Five Guys is a great burger and I love the fact that you can dress it up how you like it. Their hot dogs are great as well if you've never tried one you should. Worthy of a bookmark and a try. read more

Five Guys - Little Bacon Cheeseburger with extra bacon, mustard, pickles, and of course, jalapeños - Delicious !!! - Burgers Near Me - Hurst, Texas

did a takeout order and called it in, man answers indian fella heavy middle eastern, so i start with my first item and its a beacon cheese burger little 1 pattie lettuse, tomatoes and mayo........ and before i can finish my order hes setting on me with do you need frence fries drink, and i stop him and please let me finish my order. order a all the way cheese burger and he starts again with interrupting before im finished. i hope this guy is not the fanchice ower. and finally got a large frys. then i came to get my order and hes in the back and the women where cooking what was my order and thet where clean and very nice ladys. he comes out of the back and he looks like he needs a bath, his hair is nasty and no here net. then he starts cooking. question for everyone. how do you mess a 3 item order up. simple you let a man from the middle east cook your american hamburgers by not even put the tomatoes on the beacon c/b and mushrooms on a cheeseburger . i've ate about 2 years ago, but never again till they teach this dude how to be a food service mgr, i did 20 years as a food service mgr . and i was super clean. i will never return there. because of him. enjoy your greasey hair cheeseburger! read more

I have been to this location several times and i have never been disappointed by the food or the service i get at this location. During this specific visit me and my sister were greeted as soon as we walked through the door. The guy working the counter was friendly and helpful in answering our questions and even making suggestions on the toppings. Our order was made to order and came out hot and fresh! The cajun fries are amazing!! Me and my sister got the large and we had some left over after we both had our fill. Our burgers were tasty, juicy and hot! That particular day we went was not busy at all but the employees did not just stand there and do nothing! The employees were cleaning, restocking the straws, sweeping the lobby and whipping down tables. When i told them they were out of ketchup they refilled it within 10 minutes of me telling them. I was really impressed by how quick they refilled it because other restaurants i been to and told them the ketchup was out took them at least 40 minutes to refill! by that time i am done with my meal. I I really love the attention to detail these employees put into their work at this restaurant. yes they may cost more then the average fast food burger place but with burgers this juicy and tasty it is worth getting out of the car and waiting for it. Bottom line is, this place is great and you should go at least once in a while. read more

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This concerns the pipeline store. Generally we have always liked their burgers, but the Pipeline rd store is so difficult to park a truck, so we have it delivered. And that is the issue the last three order have not been what we asked for, it is always messed up. If you order mayo or mustard they are drowned in it. So disappointing ,,, every damn time. read more

I need to update and downgrade Five Guys back to 3 stars. I have been here a few times since my last review and I have had nothing but trouble. They keep making my hamburger incorrectly. They leave items off or they put items on that I do not want. What is bad they are not busy so there is no excuse to make my burger wrong? One time I had to send the burger back three. Because they gave me such a wet soggy bun it was gross. And they kept making it wrong. Easy to make no catsup, no tomatoes, add mushrooms, and jalapenos. The last time we went to Five Guys the music was so loud we ask them to turn it down. The manager said they have to play the music loud. We thought that was strange so we walked out. And they had around 7 employees at lunch time on Saturday and not a person in the place eating. Now don't get me wrong I like Five Guys they are good burgers. But they are having some trouble and need to work this out. And maybe lower the prices a bit maybe this would increase their business. read more

This was our 1st time at a Five Guys. This place was clean, the staff was super friendly. The guy taking our order was really attentive to our special requests. It was really good and my family enjoyed it. read more

Five Guys - Bacon burger with grilled jalapeños, no bun. Came with 2 patties! - Burgers Near Me - Hurst, Texas

No more for us I "attempted " to order online a few weeks ago. Store claims to have never gotten the order, but the $ left my account. Multiple trips later, we were SOL. No attempt on management part to do anything to help the customer. Just shrugs. Yesterday we go over to order. They kinda get it mostly right. (Incorrect toppings, not what we ordered) But oops, they forgot the shake! So it's made for us, super quick, sloppy, and not very thick. To top it all off, we are left not feeling well. Please go somewhere else. Maybe another store would be better. read more

So five guys ... the staff is usually very on top of things when I'm there. It's a good go to place when you want something better than Burger King or McDonald's basic $1 or $2 burger ... but don't really want the wait of the sit down burger joints/chains. Not probably top in the burger chains but good for an in area quick stop. Food wise I we usually split fries but on occasion they are over salty. Sometimes we get way more than expected but others it's about what we thought. Biggest complaint burger wise is they go heavy on the condiments, even when you say "easy ketchup/mustard/etc" which usually results in stuff on your shirt or topping sliding out in a ketchup avalanche. I'm prepared for when it happens now but it took a visit or two to learn my lesson. read more

LOVE Five Guys burgers. My goto is the Little Bacon cheeseburger and a chocolate shake. The seasoned fries are addictive as well. This location was quick and friendly and or family visits often when we're looking for a quick burger treat. read more

This place is over all amazing! The burgers are always top notch and they never skimp on the starch(fries) even if you order a small! Lol my favorite are the cajun fries! read more

It was my first time trying and never going back to this location again. The burger was not worth the price. It did not look appetizing at all. read more

Five Guys - a hand holding a hamburger with a bite taken out of it - Burgers Near Me - Hurst, Texas

Their fries are tasteless!!!! I dont like it! It's like wingstop fries but worse...It's like eating a raw potato that's cooked on the outside. the burger is a okay...Not as good as the media make it out to be...I think it's overrated because I've had better burgers. I only eat here because its close to home. Their regular fries could feed two people and the junior burgers is one patty and the other one is two patties...that might help for those who havent been in here. read more

Food was pretty good. Restaurant was quiet and clean but I was there at 9pm. I like five guys but their little fries cost over $3 and the portion doesn't seem to be like it was before. read more

I just wanted to try this supposedly iconic burger. I don't know about other locations; but the Arlington location made me want to leave when I first entered. The place was dirty, it did not smell nice, the workers were dirty. Against all my instincts I stayed and ordered a bacon cheeseburger. It was just a routine burger. The bun was soggy, the taste was common. The bill for this was atrocious. If you are in this neighborhood, go to the Burger Street restaurant on Cooper. Much better, much cheaper, and the people there are cleaner. read more

I frequently get take-out here, and have found it to be super inconsistent. The burgers are mostly made correctly, but they've gotten it wrong enough times to take note. The main issue is with the fries. I always get cajun, and they're either over-seasoned or under-seasoned. The portion size is the worst of all. I get a noticeably different amount EVERY time. It makes it hard to decide which size to get, as sometimes I don't have enough, and other times I end up throwing some away. Other than that the food is generally fresh and tasty. They just need a bit of quality control. read more

Consider yourself warned. The service here is s l o w. (Check out the other reviews. -- I wish I had before this visit). I waited 25 minutes for a hot dog. A hot dog! I gave up waiting and left. There were only two people in front of me when I ordered. Other customers left without eating, too. I walked next door to Whataburger and was eating within four minutes. Maybe this Five Guys needs to hire more than five guys in the kitchen to stay competitive. UPDATE: (1/17/16) Service has improved. The employees seemed to enjoy their jobs and had a vocal team leader barking instructions. read more

Wow. It's a burger place. In Texas! Because, obviously there is a need for a chain restaurant to come into strip malls serving hamburgers. Because we don't have any of those already, right? I've heard this chain compared to In-And-Out favorably. I can't say I get it. I mean, it's similar in that the menu is very limited. And your orders are cooked fresh. And the burger itself is even comparable. But the fries are mediocre (at best) and the service is slow. Not slow by restaurant standards--you're definitely served in under 10 minutes from placing your order. But this is basically fast food. The set up is sort of like a Waffle House, with one guy slaving over a flattop. Due to the lack of a Drive-Thru and the not-so-quick turnaround time, it can't compare to In-And-Out. So, that leaves it just like every mom & pop place you can find in half the suburban strip malls in north Texas--except they're serving an inferior product. Sure, you get all the toppings you want for free (except cheese and bacon--those cost), but the beef patty itself is served well done and it's basically the same quality as Whataburger or Sonic or any other fast food chain. (Except, again, it's not all that fast--and a burger/fries/drink will cost you $10). I don't have any real complaints about the food. It is what it is. But all things considered, in Tarrant County I'd much rather hit up a Chapps for a superior product with similar service for a few bucks cheaper. read more

Mmmm. Five Guys. This is the kind of burger place that is awesome for what you get WITH your burger. (The meat itself is... ok.) But, grilled onions and mushrooms! For no extra charge?! And enough of them that you end up with a small "dessert salad" after the burger is done??!! Are you kidding me???!!! Heck yes, I'll give you four stars! The fries are very very tasty. The "cajun" treatment can be a little much, but it is good. Also, be warned: you get WAY too many fries. If you're tired of ridiculous serving sizes, ask for "no topper". Avoids the extra 1/2 pound poured in the bag. read more

Five Guys - That's my kind of burger: So good that the goodness leaks out. - Burgers Near Me - Hurst, Texas

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Bacon cheeseburger was pretty darn good. Fries were limp and soggy. read more

Five Guys - Burgers Near Me - Hurst, Texas

Been wanting to check this place out for awhile. Read the reviews and some of them didn't make any sense to me. "How am I supposed to fit my mouth around this burger?" Lol. You need to try. Smash it down! You will not regret it. Great flavor. Fresh and excellent. Try it! read more

I used to like Five Guys, have not had in awhile. The burger was way over done and just not good. The cajun fries were good and plentiful. The cost of food is ridiculous, way overpriced. There's much better places for burgers at a better price. read more

You would think for the price their hamburgers would have had better flavor. Lettuce, tomato,and bacon were all fresh , but the meat had no flavor. Ordered medium French fries and they had been thrown in the bag , with about half spilled out of the container. They were OK ,but nothing special. This was our first trip to this establishment and it will be our last. The price of hamburger,fries, and drinks cost was outrageous. Could and should have gone to any restaurant in the area for what was charged here. read more

Burgers are pretty good. Fries are the story. Crispy salty thickly cut. Should have had a shake dangit.

Really good burger. Fresh Patty and ingredients. Great fresh-cut fries. One of the main reasons they get 3 stars and not 4 is that they only have American cheese, which is horrible. Not even real cheese. They definitely need to add other cheese options for their burgers. Overall good place to get a burger and fries. read more

Second time to enjoy a large, juicy burger with tons of toppings at one of these places. And I love the peanuts. But come on guys, I'm already eating there. I don't need to be persuaded. They fill nearly every inch of space in the dining room and the rest rooms with testimonials and quotes. Got a huge ego, 5 guys? I'd say so. Probably a small penis, too. But we're here for burgers aren't we? AREN'T WE?! And who are the 5 guys? Instead of filling your ego, maybe some info on the name-sake? Plenty of fries to share with another. We got cajun and I sort of wish we hadn't. I just like fries to be fries and not dressed up in bayou wear. And I love the sign telling where they got the day's potatoes from. Nice touch and shout out to local farmers. Buger was big and juicy and cheesy. Everything without onions included lettuce, pickle, japs, shrooms, maters and condiments. I like them loaded. And fresh, not pickled, japs were great! read more

I had a pretty good experience here. The burger was really good. Very juicy and seasoned well. I love that they give you so many fries here. I ordered a little size fry and there was so much in the bag, it was over flowing out of the cup. I wouldn't order a bigger size because it would probably be a waste of money unless you can eat a ton. I do wish the fries had more seasoning on them because I don't like ketchup. Parking was really hard. This is a very busy area and there are lots of other stores around so it's hard to find parking. We had to park far away and walk so that would be my only complaint. The staff was friendly and patient while I tried to figure out what I wanted. The food came out in about 7 minutes so there wasn't a long wait. Also the food was hot and fresh, which is sometimes hard to find. Overall I like this place and I would eat there again. read more

Finally Hurst gets a burger joint outside of the fastfood realm. Five Guys is quickly spreading across DFW like wildfire! I first tried FG 2 years ago in Washington DC and loved it. The fresh cut fries, the cooked to order juicy burgers...I mean, yum. I was happy when they first landed in Southlake....but the last two times I wasn't THAT happy after having the burger at Dixie House and Hunky's. FG has two good sized patties on a SMALL bun.....you better eat this thing fast or you end up with a mess on your hands....so, had to deduct one star for this...I only got through half my burger and had to throw the rest away because it was a sloppy, soggy mess. Soggy buns are no good. So the first few bites are greatness...and then as you eat your fries, the burger goes down the tubes. read more

This is probably the best fast-food burger you can buy. It is priced high; higher than a lot of sit-down restaurants, but it's also better. I love how many extra fries they give you. My wife abs I usually split a small. The service abs atmosphere here is "ok" at best. read more

So everyone I know is like "OMG....5 guys has the best burgers!!" So after one of my favorites places to eat in Hurst abandoned ship (Double Dave's Pizza), 5 guys took it over. I actually got kind of excited as this place is right across the street from my house. Went there on opening day during the Ice Storm in February. Got an enthusiastic "2 at the Door" yell from the crew. Wife and I ordered a burger and cajun fries. They give us the order in a paper bag, burgers on the bottom, fry cup on top and the rest of the bag was filled with fries that the cup wouldn't hold. SO basically, to get our burgers out---we had to dig through a wall of greasy fries. The Fries were so overseasoned with cajun powder, I almost felt my throat lock up. The burgers were average at best. The thing is...these things are barely bigger than white castle burgers...they run over $6 and they taste worse than what you can get at McDonalds or Burger King. 2 burgers, 2 fries, 2 Cokes....$25. If I am going to overpay for a mediocre at best meal....at least give me a friggin tray to put my food on....instead of a ghetto paper bag. However....with all the buzz this place has and all the accolades the press has given them all over their walls....we did try visit #2 a couple weeks later. This time...there was no "2 at the Door" for us....nor anyone else that came in. Guess that was a one day only greeting! Wife tried the burger again and I tried a hot dog. Wife ate one bite of the burger and threw it away. I ate 2 bites of the hot dog and was done. It was by far the nasties Hot Dog I have ever eaten. They cut the weiner in half, throw a cold piece of Velveeta sliced cheese on it...and then add the toppings. Gross. The temperature of the hot dog was lukewarm at best so it tasted almost raw. Same problem as well with fries...paperbag with loose fries covering our burger and dog. They have to fix that....that is just stupid. Whoever thought the customers would actually like digging through a paper bag through a mass of fries to pull out their food should be fired. We got the normal fries this go around and they were limp, soggy and tasteless. The only thing I can think after two visits.....is that this restaurant just isn't doing it the way the other 5 guys restaurants do it.....or people just have low standards when it comes to a good burger and fries. If you want a HOT DOG that is 10x better and 1/3 of the price....get one at Quik Trip. If you want a Burger that is worlds above and beyond....go to Christie's Extreme Burgers in North Richland Hills. Or grab a Zeus Burger at Cafe Medi. Or McDonalds. Or Burger King. Or Whataburger. Or out of a dumpster. This place is overrated, pricey and I hope it goes out of business. What a scam. To the managers reading this at 5 guys....please print this accolade out and put it on your wall....I dare you! read more

I luv this place very clean employees always greet u as u enter the restaurant the manager amber is always on the floor helping out where needed which u don't see very often at most restaurants the food is fresh n taste amazing good prices we eat here at least once a week if u luv big juicy burgers with the options to put several items on it this is ur place to go read more

Went here to finally try this famous place that everyone raves about. Overall, they have good food. Huge burgers that, to me, are similar to Braums. Real meat, cheese, just basic and good. The burgers are huge, so if you want a normal sized burger get the junior burger. The fries are HUUUGE! Like a fast food bag full of them... would feed at least three adults on the side of their big 'ol burgers. However, even though they are made right there, with the farm from which the potatoes came written on a markerboard by the cashier, they fell short for me. They tasted like the potatoes had not been thoroughly washed, and lacked flavor to me. The place had very loud music blaring on a not-so-busy weeknight, but what really got me was the price. 27 dollars for two cheeseburgers, two small fries, and two regular drinks. You can reduce that by a couple dollars since you only really need one fry. To me, this place with average food and average service and a high price tag does not hold up with the other burger places I can eat at. I understand that some people find this nostalgic, which I can understand, but when I can think of 30 different burger joints around town with little effort, you have to be totally outstanding. Which this was not. read more

Oh man. I first tried Five Guys when I moved here from Vegas. Jeeeeesuuuus this is a damn good burger! I love the options you get and the fries are soo amazin'. I like the cajun seasoning too. Yipee!! read more

I am shocked that people are rating these burgers so low. Stop hating on Five Guys!!! These burgers are as near to perfect as I have found and the fries are shipped to stores fresh. I honestly cannot think of a bad thing to say about the place other than they keep the dining area colder than a freezer. It is shocking to walk in from the Texas heat only to be met with a building that is colder than the north pole. Tempature aside, the food here is amazing even if people want to rate it in the 3 star range. read more

I've only been once and it was good, but I'm not a big fan of paying over $20 for 2 people to get burgers and fries. Now - the fries were ah-mazing BUT seriously?!?! It's a little too trendy for me too. Give me Fred's any day. read more

Just a yummy, greasy burger. And a myriad of toppings to choose from. Plus, peanuts to graze on while you wait. My only beef with this place (get it? beef...) is that the bun can get kind of soggy. But other than that, the fries are good, the atmosphere is good, and I'm a happy camper. read more

I don't understand all the bad reviews?I went there today for lunch with very low expectations because of all the bad reviews and it far exceeded them.the burger was very juicy and tasty and pretty good size.and the cajun fries were not bad either.a lot of people are making a big deal about getting your meal in a bag even if you were eating there but I didn't think is was that big of deal.maybe a little weird but get over it people it's a good burger.I will def be back and the only complaint I had it was a little pricey.beats in and out hands down if you ask me. read more