grabbed an order to go tonight. Music was at a much more acceptable level. Customer service was outstanding. Hands down one of the best burgers out there!! I do not mind the price. read more

Very good burgers with lots of great choices of toppings such as green chile or fried mushrooms! Friendly and competent Staff.

Good burgers, great Cajun fries. Love the kaleidoscope variety in their drink dispenser, where you can get any coke product with any variety of flavoring you may crave. My personal fav, Coke infused strawberry fanta. Only downside for me, is can't come here with my kids, peanuts are everywhere, not so great for kids with food allergies especially peanuts or nuts. read more

Awesome awesome awesome! I love burgers and I love these burgers! Service is good place is clean and did I say the burgers rock!

Great burgers EVERY SINGLE TIME! We love their Cajun fries and always split a triple burger making the cost well worth it. Love the free peanuts they give you while you wait too. Restaurant has always been clean every time we have gone there. read more

We love to eat here, but today(around 5:30pm) we noticed the worker who was frying the fries, was eating them straight off the fryer. He was wearing gloves, but that didn't stop him from sticking his fingers in his mouth along with the fries he was sneaking to eat. We were a little grossed out and felt it was unprofessional. This made us not want to come back to this location in the future. read more

Took my wife Andrea and dogs Tucker, Jake and Corndog. Awesome burgers and crispy fries. More people need to try these.

The burgers are good but the girl taking our order was a little rude She made me want to leave the way she was towards us. when we asked if we could get the fries well done she said they can't do that and she thinks there just fine. never heard that before never seemed like she really didn't want to be there. read more

Kind of small and a little pricey but excellent food! Sends me into a food coma everytime!

What is not to love. An appetizer of peanuts for and then burgers that are fresh and full of good ingredients. I always share the regular fry with a friend it's just too much for a single person. Love the soda machines!! I look forward to coming back again soon. Always good service, definitely cannot complain... Prices for 2 to eat the single burger, share a fry, and a drink was $17.. Not cheap..but if you want quality products you're going to pay for it. read more

Wow.... first time here and I'm definitely coming back. I love how I put a lot of toppings on my burger and it did not fall apart. My bacon hamburger was juicy and cooked perfectly. The bun was so soft and not over sized. I love the fresh fries which came with a combo of long n soft and short n crispy. ...I like that. It was all so delicious I can't wait to come back. read more

Hit or miss. Sometimes your food turns out good sometimes your food doesn't. I order the same thing every time so it should be more consistent. Last time I ordered over the phone, I wasn't told how much my total was. Once I got there to pick up my food, I asked if they took Apple Pay then they said that they were only taking cash because their machine was down. Someone would think it would be common sense to position that when taking my order over the phone. A "by the way, our machine is down so bring cash" would have been fine but nothing but a blank stare after saying we can't take cash right now and after I told them that it would have been helpful if I knew that prior to driving over here, then I get a "I didn't take that phone call" and then long quiet stare. I guess if you don't have great customer service maybe at least have good consistent food but you can't be bad at both of those things. 2 stars for at least sometimes being good. Probably will be at the bottom of my list if I'm craving a burger now. read more

I've been 5 Guys many times here in metro PHX & other cities. Tonight this particular place had der fries over cooked! Dey were dark brown! I tried asking to make us another patch & I was told the fryer oil is dark. Typical excuse in my book. Not coming bak to this location. read more

Awesome food! First thing I did my first time was grab some free peanuts and they were good. All the ingredients are free on your burger. Small piece of advice if it's your first time coming here don't get the large fries. They load the small fries with enough for 2 ppl read more

Awesome! And the Cajun fríes are great. Ready access, free peanuts while you are waiting for your food. It is a bit noisy so don't go expecting a quiet peaceful meal. read more

This place has finally given up! Last time I visited the floor was filthy; not just with peanut shells, but trash! The ketchup dispensers were dirty and empty, all the tables were dirty. My kids ordered hot dogs and they told us five minutes after ordering that they don't have hotdogs. But they would replace it with a grill cheese... another place goes into to the "We don't give a crap about our customers" category. Farewell Five Guys if Goodyear! read more

Met my wife there for lunch on a week day. We got there right as they opened because they fill up pretty fast. The music inside was way too loud. Practically had to shout to have a conservation. The burgers were ok, you could tell the meat was fresh. If you like Wendy's burgers you'll like this place. A bit pricey, over $20 for two burgers, one order of fries, (huge serving, feeds 2), and 2 sodas. Again burgers aren't bad just not worth the price. read more

Ordered burger and grilled cheese. Fries and drink with both sandwiches. $26 ticket!!!!! Not going there again.

I've heard so many amazing things about 5 Guys. It was good but it wasn't anything new to rave about. Maybe my expectations were just too high from all the stuff id heard. I'd eat there again. read more

THE MANAGER SUCKS AT THIS LOCATION!! Sorry, but true. The customer service has been awful the last time I went, and the food was equally less than enthused. Been to other locations in Phoenix, some good, some bad, but this place needs to get together... Smh. read more

I recently ate here for the 2nd time. I was disappointed that my burger came to me with grilled onions instead of the grilled mushrooms that I ordered. I blame the music that is too loud to allow proper comunication in the order taking. Additioanally our order of french fries was missed completely, but at least they made up for that by giving us french fries for free later. Good food, but not great, especially for the prices. read more

Very good burgers, monster bag of fries. Free peanuts and establishment was very clean. Staff friendly. Indoor and outdoor seating. My single complaint...why only one trash bin for the whole place? Please add one outside and by the exit. Definite revisit here! read more

Good hamburgers just a little bit expensive, but really good I will comeback. I recomend this place

You are welcomed as soon as you walk in. They are always super kind. Food is made in a timely manner. Great food quality, burgers are always juicy and fresh as well as the fries. The fries are made as soon as the burgers are done. Would recommend to everyone. read more

The prices are rediculiously high for what you get. For the price of one hamburger you can get a double-double meal and the quality is soooo much better. read more

I love this place. Best burgers I have ever had come from Five Guys! There fries are I believe $2.99 for a regular order and let's say that feed about 3 people. I got the Bigger sized cheeseburger and it was I believe $6.29. It is well priced for the size, taste, and quality! read more

Good, fresh burgers but NOT worth the $22 I paid for two to eat there. Loved the coke machine though, very creative!

Wife and I ate here for lunch yesterday. Menu is not clear about single vs double burgers, we thought the little burgers were for kids. Very expensive meal at $27 for two burgers, fries, and drinks. Everyone here was friendly and it did not take long to be served. I was surprised by the amount of French fries that we got, the small size would have been enoug for two people. We both likes the fries, I got Cajun and wife got regular, but felt there was way too much salt. The burgers tasted ok but after a few bites I noticed that mine was rare, nobody asked me how well I wanted the meat and I assumed they would be cooked to medium at least. We both thought In and Out burgers were much better but preferred Five Guys French fries. read more

It's been a couple of years since I went to 5 Guys on Litchfield Rd. I felt like eating a burger and decided to give it another shot. This is what I ordered: Cheeseburger (single), small fries and small drink. I was surprised when the cashier said $14.09. (compare this to In and Out) Ok, so I thought to myself that the burger must be amazing, right? Then I asked for a military discount and she smiled and said "we don't offer any discounts, not even senior citizen". Not good. They finally called my number, I sat and unwrapped my "small" cheeseburger. Needless to say, I was not impressed. The meat patty was very small lost in the lettuce and tomato. The fries were good and plenty-full but not $14.00 dollars worth!. Overall, the burger was average best. Too expensive for a very average burger, no military or senior citizen discounts, This was the last time I will eat here and will spread the word not to waste your time or your MONEY!!! read more

These are excellent burgers no doubt , just ask to go light on the salt on the fries and they will , yes priced a little high but again an excellent burger and the staff are very friendly and the place is always clean. Remember go with the small fry cause there plenty of them read more

Friendly, quick, correct and delicious. All I really expect from slightly overpriced fast food and would gladly overpay for again.

This place was way overpriced for the food you get. With the exception of the fries- they did give us a lot of fries, for a medium order. I found them dry, and strongly tasted of potato skin though. My son ordered the bacon burger, there was no bacon, and the burger was small for the $6 it cost. My daughter had the grilled cheese with some toppings, they left off the tomato (her favorite part). Yes, I could have gone up and asked them to correct the order, but they were super busy and it took forever to get our food in the first place. My husband got the blt. Nothing special about it. I got the regular single patty burger, just ok. My family and I agreed that we won't go back. We actually prefer other fast food burger places that give you more for your money. read more

My opinion is that the burgers are good but the French fries are so nasty I did not eat some but everything else was good

Best place to eat hamburger in Avondale area! This place is always busy but worth the wait!

Oh my word!!! As soon as you walk in you can smell the sweet smell of burger!! I was immediately greeted by a young man sweeping the lobby. The customer service was great no one had an attitude nobody seemed miserable working there was a really welcoming place and the burgers wow my taste buds were in love with the burgers and fries good job 5 guys! read more

Today I went to this location for the second time in awhile. First of all, the prices are much too high. I ordered the smallest cheeseburger, the smallest fry, and the smallest drink and it still cost me $12. Five Guys needs to either make a combo that's less expensive than that or they need to realize that they are going to lose customers because of their unreasonable prices. Secondly, both times I've been there, the cashiers have been less than welcoming. My cashier today (I can't remember her name) answered my question with a look of boredom on her face, basically telling me that she has better things to do and can't be bothered to waste her time. This happened the last time I was there as well. From a customer's point of view, I did not feel welcomed at all, but had already agreed to meet a friend there for lunch. Five Guys' only saving grace is their food. Their food is consistently pretty good, but with prices and employees like that, I'd much rather go to a different place. read more

First time at Five Guys today on Litchfield Rd. I was greeted properly by the young lady at the counter which is always a good start. She asked me if I had eaten there and I told her it was my 1st time, and she politely helped me through the menu options. Good service for sure. The burger was delicious, nothing incredibly different, however Five Guys give you options for your toppings and they have them all it seems. The fries were cooked well- but were too salty in my opinion. Plus I ordered a large fry, and there were too many too eat! Not like that's a bad thing, but a medium fry would probably suffice for two people here. Five Guys also has the new soda dispensary system where you can choose on a digital screen what you would like to drink. I love these things mostly cause you can get any flavor mixed into your lemonade which is fantastic! Lastly the price. It wasn't inexpensive. I paid about $12 for the meal, which for a burger and fries is kind of pricey. I would return to Five Guys, but mostly for the burger which was the highlight of my meal. Nothing out of the ordinary, but a solid lunch none the less and I enjoyed my first meal at Five Guys. read more