Not every restaurant review needs to be a long story. Sometimes a place just does what it does, does it well, and keeps you coming back. I placed an online order through their app for pickup. The process was simple and straightforward, and the app estimated my order would be ready in 5 to 10 minutes, which lined up almost perfectly with my drive there. It was ready right when I walked in. The staff was friendly, as they always seem to be. I ordered a cheeseburger with mayo, lettuce, tomato, mustard, ketchup, pickles, and onions. For those who don't know, a cheeseburger at Five Guys comes with two patties, so you're getting a solid, filling burger. It came in just under $12 before tax, which I'll admit is on the pricier side for a burger, but the quality justifies it. The ingredients taste fresh, everything is made to order, and it just hits differently compared to your typical fast food chain. There's not much more to say, honestly. It's consistently good, the portion size is satisfying, and it's one of those rare fast food options that doesn't leave you feeling gross afterward. As long as they keep doing what they're doing, I'll keep coming back. read more

Five Guys - Cheeseburger with mayo, mustard, ketchup, lettuce, onion, tomato, and pickles. - Burgers Near Me - Glen Allen, Virginia

0/10.. I did a bogo deal online and when I went to go pick it up they said no can't make a second one. I called corporate they said they will escalated it. Horrible company. read more

Five Guys - Burgers Near Me - Glen Allen, Virginia

Horrible. This place abuses their customers. I waited an hour for two burgers, and the staff couldn't care less. I ordered through the app and it said 14-19 minutes. What a joke! I got there at 22-23 minutes expecting my order to be ready. Boy, was I wrong. The room was a horde of humanity crammed up to the pickup counter, filled with angry and irritated customers. There are too many options to get abused by a place like this. AVOID! read more

After working on cleaning out the house today, we went here for lunch at about 2pm. Both our burgers were fresh and delicious, and the fries (as always, overflowing from the cup ) were hot and salty. I got a salted caramel milkshake, which meant of course mom had to get a milkshake too (chocolate). There were only two other customers even when we let, though given the timing and rainy weather, that made sense. The staff was friendly and helpful though, since I needed to wash my hands and helped me combs the bathroom (clean btw!). read more

Five Guys - Pickup area - Burgers Near Me - Glen Allen, Virginia

Food is pretty good, but it is only a hamburger. Staff are friendly enough, but come on - $26 for a burger, fries and a milkshake!!!

Don't get me wrong .... The hamburgers are really good .... But SOOOOOOO overpriced . Service levels are just fair

My love of burgers knows almost no bounds. My recent diagnosis of Celiac, however, does. To still have a place to go and get burgers and fries from in a safe environment is nothing short of a burger godsend. --Food: The last few times I've went, I've ordered a bacon cheeseburger with onions, pickles, ketchup, and mustard on a lettuce wrap. With a little fries / cajun fries. The burgers are always super delicious and the lettuce wrap does make a suitable burger holder and honestly isn't that much more messy than a normal bun. The burgers are juicy and flavorful and the toppings always delicious. I think I like the regular fries more than the cajun, actually, but both of them are great! Oh, if you're wondering what size fries to get, get the smallest. They give you a small cup filled, but the fries that are located outside of said cup that are in the bag easily equal or surpass that amount, so pay no heed to the actual size of the cup. *Just about everything at Five Guys is gluten free, minus the bun and some of the milkshake options. Their fryer is dedicated to fries and they don't have other breaded items there, so they're also safe to eat.* --Cost: If you're pressed for cash, you probably shouldn't come to Five Guys if you want a quick burger. A bacon cheeseburger and little fries end up costing $12+. I'm not saying the quality does stand for itself, it does, but as a fast food place, it doesn't have fast food prices. --Atmosphere: The inside at this location is pretty large with a wide spread of tables and waiting areas. The tables are almost always clean when I go, which is impressive since it's almost always reasonably busy. --Service: Having gluten free menu items is one thing, but actually providing a reasonably safe environment for people with allergies / diseases is another. All times I've went, when I get a lettuce wrap, they ask if it's Allergy or Preference, and upon answering Allergy, they have the entire line change their gloves and wipe down the prep area. While I personally don't have extreme digestive symptoms like some Celiacs do, but my sister, who does, eats at Five Guys and doesn't get symptoms. --Overall: Celiac friendliness aside, Five Guys is still a great place to go if you like burgers and fries. I had went in the past and had burgers with buns and liked them just the same. Not optimal if you're trying to save some money, but definitely check it out if you haven't been and want to try a good place for burgers. read more

Five Guys - Their lettuce wrap burgers are safe for Celiacs! Every time I've went and declared an allergy, they clean the line and take it seriously. - Burgers Near Me - Glen Allen, Virginia

My husband and I enjoyed a great lunch at a sidewalk table with our small dog last week. The burgers and fries were so much better than we expected. We will return and definitely recommend. read more

Fresh burger and fry give you a lot when you order a medium great customer service. I will highly recommend my friend and family here.

Pretty good for a quick burger when you dont feel like sitting in a restaurant but also dont want fast food. Everything is cooked to order. The food is fresh and tastes delicious. The little cheeseburger is more than enough to fill me up! They also give you a ton of fries even with the smallest size. They are a little on the soft side, so if you like something crispy, you probably wouldnt like these. I love that you can order online, making it super easy! The only issue I had was I ordered extra lettuce for my burger but they barely gave me any, I wouldnt have even considered it regular lettuce. read more

Five Guys - Little cheeseburger and little cajun fries! - Burgers Near Me - Glen Allen, Virginia

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Food has become BEYOND overpriced while the quality has gone down!! $18 for a burger and fries? GTFOH!!! Service is better at McDonald's and they have the nerve to look at your sideways when you don't tip them?!. I'd rather you lower the prices ($5 for a little fry is absurd) and give a reasonable portion than dumping "extra" lukewarm warm fries in the bag that are going to waste anyway!! Used to eat here once a week but after today I definitely will not be back!! read more

Ready for goodness! I wanted to take a break from eating clean. And what better place to go but to Five Guys!! A nice, juicy, mouth-watering, cooked to perfection hamburger and fries. This was my first time at this location, but I hadn't visited Five Guys in years. So worth the wait and the cheat meal!!! I had a hamburger, but I should have ordered the little hamburger. The hamburger has 2 patties and the little hamburger only 1. Now that I'm thinking about it, 1 patty would have been plenty. But nooooo I went all in!! This place is sure to please the belly some kinda happy. The restaurant was cleanier than most. Not many peanut shells on the ground. The order taker swept the floor in between orders...used her time wisely. I like that...an employee who works. But aside from that, this food is pricey, but the burger and fries was superb and worth the cost! If you don't mind spending $7.00 definitely stop by here and have a meal. read more

Five Guys - Love peanuts...plentiful! ! - Burgers Near Me - Glen Allen, Virginia

Give guys is an all American burger place. If you like burgers, go here. My visit was prompted by an ad I saw for grilled cheese. It was pretty good. I like grilled cheese, but it's expensive for bread and cheese. Other than the price, no complaints. read more

Five Guys - Grilled cheese - Burgers Near Me - Glen Allen, Virginia

Got my order wrong which happens - but maybe not that surprising as the person taking my order seemed inconvenienced by my (failed) attempt to order a cheeseburger. By the time I got my order the lunch rush had begun which meant a timely replacement wasn't going to happen. Drink machine was out of Coke (odd for a burger place) and the soda I did get definitely didn't have the right mixture. It's been a while since I've been to this location and previously had good experiences. Not sure if a one off or if this place has gone downhill. But, disappointing nonetheless. read more

I hesitate to even comment on a chain restaurant. I mean, everything that can be said about Five Guys has likely already been said. Their burgers are terrific. The toppings are fresh and ample. The snacking peanuts are a nice touch. The fries are fresh and hot and generous. And I love being able to pour vinegar on them, just like at the beach. This location is always clean, the crew is efficient and the soda machine is always in working order. For a fast food joint this is pretty darned good. read more

Had a craving for a burger. I usually order the little bacon cheeseburger and small cajun fries. Their portion sizes are very filling. Their milkshakes are great too! read more

I have been in Five Guys several times, and this is probably the first time I was disappointed. If they had a HALF Star.... It would really be 3 1/2 and I will tell you why. I decided to go for something out of the Norm as they have on their menu Hotdogs as well. Since they Specialize in Burgers, this is a good test on how they cook and treat other foods. For myself, they should all be treated equally and come out Hot and great in taste. So, I ordered the Bacon Cheese Hotdog for $5. Since I could order extras without additional charge, I decided to go for lots of Onions and Fresh Cut Jalapeno Peppers with mustard. With my drink, my total cost came to almost $7.50. While waiting on my order to be called, I jumped into the fresh peanuts which is always a favorite of mine at Five Guys. When I saw my Hotdog, I was amazed in how small the dog and what I had order was very small. Upon opening the tin foil, I did not have the mustard as requested, very little to no onions and two small slices of Jalapeno peppers on the dog itself. AND, I had made sure to tell the Cashier, to let them know I wanted extra... So, I am thinking... did she just one slice on the dog and the extra was the 2nd slice.... I was not a Happy Camper, as this meant, I had to go back to the counter and ask for more Peppers, and some mustard. I forgot to ask about the extra onions, however I was not in the mood to fight the crowd again for some onions. The bun had spit at the bottom and the dog was about the size of a regular hotdog. For the price I paid, I thought it would have been a Ball Park size. The Dairy Queen hotdogs on Patterson has the same size dog at a much lower cost. I was extremely disappointed in the dog for it's size and the bun was split at the bottom. What a mess it had become to keep everything together. So, I do not think I will order the dog again as it was not great for the value of your money. I like Five Guys, but I will stick to their burgers..... forget the hotdogs... ;-( read more

I haven't been to five guys in years and I wasn't impressed then and I wasn't impressed today. The customer service and speed were okay but nothing about this experience was extraordinary. It sure wasn't worth almost $14 for a chews and a small fry. read more

Five guys is my favorite burger joint of all time! The burgers are juicy and delicious, and the fries are also tasty! The portions are huge and we are never disappointed. And if you don't like burgers, they have really good hot dogs and milkshakes! read more

This store is the very worst! At least if you order delivery! Burgers were cold, and the fries were old and cold! I'm thinking it was the fault of greedy UBER driver that made multiple stops on the way to my house. I might give them a second chance with pick-up. read more

Up until fairly recently I was a huge 5 Guys fan. Lately, not so much. The prices (which were already high) have gone up, and the quality seems to have gone down. My last visit I decided to try LTO as a change from my normal grilled mushrooms and onions. It was depressing... A few wilted pieces of lettuce, onion chunks instead of slices, and, well you get the point. Do yourself a favor, go to Boulevard Burgers and Brews or Carytown Burgers or any of Richmond's quality burger joints instead. read more

Ooooooh..I love their Cajun fries! I am a vegetarian So I have never tried anything else. But these fries and the milkshakes. Too good! read more

The team was very efficient. Even though there were a lot of customers, the wait was minimal. My burger was great. There is no need to order a large fries because a small fry order is doubled...they give you the fries, then dump a whole extra serving of fries in your bag. Fries galore! read more

Stopped at this FG short pump location, the normal line wrapped around the wall was missing yay!.. We walked in and ordered right away... My usual little bacon cheeseburger with pickles & bbq sauce.. Although, i hate the descriptions of the burgers.. Just dont make sense to me. The little burger isnt little, just means one patty...So, i was looking at the menu, saw bottled water as a choice and asked for water. She put 2 cups on the counter, which didnt dawn on me at first that she didnt give me a bottle... So I fix the water out the soda machine. (am I the only one wondering where its coming from? With that little button -weird) we wait for our number to be called, probably only a 14 minute wait..not bad. I just love that the burgers are made to order, and the meat tastes so fresh and clean I would swear they are slaughtering cows out back and grinding up the meat in the back.. Ok that was a bit cruel and harsh.. My bad. We also ordered fries, but my advice to anyone getting them is to just order one regular size for two people, they fill this brown bag up with fries, and it is way too many for one person. But they are made from fresh, cut potatos.. They taste sooo good.. With or without the cajun seasonng... So.. Why is my mouth watering right now for another burger? Oh side note, the complimentary peanuts..Im just not that into them lol... I realize some or most people love them, but they are boring and bland to me.. Need sea salt or something. Lol read more

Best. Burgers. Ever. Fries are good too and service impeccable! Love these guys! I mean......Five Guys read more

The burgers and fries are delicious! Order the little burgers and get fries. They are plenty big to fill anyone up, and the serving of fries is humongous. The names "Little Hamburger" and "Little Cheeseburger" may make you think that they are for kids. This is the exact opposite. I eat this burger, share an order of fries with the family, and I am full. One downside is that it can get pretty pricey. It is a good deal if you order a lot of the free toppings on your burger, but it can also be a rip off. For example, my brother orders the 'Little Bacon Cheeseburger" with no toppings besides the bacon and the cheese. This is one of their most expensive items, and he is always still hungry after he eats his burger. (We usually try to fill him up with fries!) When you order the toppings, they PILE the on. Some places you order toppings, and you get a measly two pickles or gross slice of lettuce or tomato. That is not the case here. They give you a lot of toppings, which is a HUGE plus. Their other big selling point for me is their fries. Their fries are some of the best fries in Richmond, which we all know is saying A LOT. They are AMAZING. You can order the fries with cajun seasoning or with just plain salt. Either way, they are delicious!!! They also have free peanuts while you are waiting. These peanuts are disgusting. Do not get the peanuts. They are either drenched in salt, to the point that you can feel the salt burning the cracks in you lips, or they have zero salt and taste like maybe you are accidentally eating the cardboard container it came in. Only downside for me, besides the prices. DITCH THE PEANUTS! read more

Do you wanna know the difference between a weak burger and a burger that has strength? A weak burger you can chew and still talk. A burger with strength? You chew... The meat just absorbs all the space, and all the air possible all in your throat. To the point that if you wanted to start talking, nothing "but mm-mm, mm-mm, mm-mm, mm-mm, mm-mm," is coming out. Word. read more

FIRST, I really enjoy five guys burgers. I needed to order a large number of burgers for a family gathering. So I did it online thinking this would be a good way to make sure my order was right and get it in. Unfortunately, it didn't work out like I had hoped. I ordered the food just fine. I paid for it just fine. When I arrived, there was a sign that said call this number if you want curbside pick up. No one answers that number!!! I went inside, no one greeted me! The app said go to the pick up area. No one greeted me there either.There was a crowd in the area. So it was difficult for me to let anyone know I was there for a pick up. I observed others, and decided I should wait a few moments. I realized after about 10 minutes that there was no rhyme or reason to what was happening in the pick up area. I went to the register and let the young lady know that I was there for a pick up order. She informed, what I assume is the line manager, that I was there. I do believe he was aware of the individuals in the pickup area- meaning I think he saw me! 10 minutes later I still didn't have my food. So I asked that same line manager how much longer it was going to be. He asked my name. I told him. He walked away from me. He then served up two more waiting customers (who had ordered after I was already in the store) And then finally put bags down and said this is yours. Unlike previous pick up orders, he did not package my order in a carry-out shopping bag. While I get that staffing is difficult, I still think customer service means something and my $70 could have been spent elsewhere. And I would have felt better!! read more

Didn't take long for this one to become a burger favorite. The french fries (homemade) are awesome, and the burgers? Wow. One of the best I've ever had in a fast food type restaurant. It's a great place to get exactly what you want, consistently, every time. The only downside is that it's pricey. But we learned early on.....only one order of fries. They give you so many, a whole table can eat from one large order. read more

Probably one of the best burgers you can get. They got the orders perfect and had no issues with special requests. Best of all, they do not nickle and dime you for any of the toppings, they are all free!!! ----------- I took my Mom here on 5/5/2012. This was her first time ever going to a five guys. They made her food perfectly and even gave her a whole cup of mayo for her. She was so happy with here buger which she said was the best. The lady who took our order even came by and made sure my Mom was 100% happy! read more

I was impressed with the offer of curbside pickup and how they handled it. Once you place your online order, they send a text message with a link to a site where you tap buttons to let them know you're on the way and that you arrived. They bring the food to your car on a long plastic tray so the employee still maintains some distance. On top of all of that, the food hit the spot! The cheeseburger had all the condiments I requested and the cajun fries were well-seasoned and plentiful. read more

I always liked five guys burgers, but tonight you disappoint with the regular size French fries! How can you charge $4.19 for a small bowl of fries? Can believe you become so cheap for such an item, you must be very desperate. Tonight is my last Five guys dinner! It used to be a nice burger spot, not anymore, go somewhere else! Maybe you guys trying to make it a gourmet type of restaurant buahahahahaha! The 2nd star is because the old good time, just out of respect! Later read more

If you're looking for the massive pile of fries that other locations offer, this ain't it. Look elsewhere. Pretty stingy with the fries despite the high price tag. read more

Open late, more fries than I can eat. They are hot and crispy just like I like them. The burger tasty but a bit small for a double. I say overall a bit expensive at $ 11. Some change for a double burger fries and a soda. read more

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These guys could arguably have the best burgers available in Henrico. Very fresh, juicey and tastey! They also give you a mountain of fries. So if you're a first-timer, order smaller than you normally would at a fast food joint unless you have helpers. I've also tried their hotdogs, it's nothing to write home about. I'm a big fan of getting a frank at the ball park- so I may be spoiled. Due to their location, they do get a pretty decent amount of traffic during popular eating times. The staff is organized enough to handle it, so it's typically a pain free experience getting your order promptly. I personally haven't experienced any miss-orders, which is a massive plus. Overall, the staff is very friendly and quick. I have yet to have a bad experience here. I gave it 4 stars because, although their food is insanely awesome, I have had a better burger in NoVa, for around the same price. (I don't think they are available in the Richmond area.) Critical? Probably so. read more

It's ok but COVID protocols could be a bit better in my opinion like wiping things down after each use at the cash register and high contact places but other wise food was good lol read more

I really, really, REALLY wish managers would pay attention to details and train employees to pay attention to details. I'm not talking about food, but rather the customer experience. People come to a restaurant to be with their friends and family over a meal. Why they insist on playing music so loud is beyond me. If I want to listen to music so loud that I can't have a conversation with people at my table, I'll go to a music venue. Make hamburgers and hot dogs and turn the music down. You don't have to turn it off, but turn it DOWN. it appears that they set the volume from behind the counter where there are no speakers in the ceiling. They turn it up until they can hear it, which means it's blasting in the dining area. PAY ATTENTION TO YOUR CUSTOMER'S PERSPECTIVE. The food? It's decent. Hamburgers seem to get smaller and smaller. My hamburger looked about the size of a jr hamburger at Wendy's. Please, for the love of humanity, please pay attention to the customer experience. People shouldn't be raising the voices to talk to people at their own tables. That's a hint that the music is too loud. read more

No much to say except great food and awesome service - just like any other Five Guys. Portions were HUGE. Will definitely be back! read more

Five Guys - I got a cheeseburger and Cajun fries. They were both great just like at every other Five Guys! - Burgers Near Me - Glen Allen, Virginia

Shockingly enough, this was my 1st visit to Five Guys...ever. Now that I've been there, I definitely know it won't be my last. I just had no clue the grilled veggie sandwich would be so good. I'm trying not to eat fries a lot, but when I do have a craving I know where I'm going to go. There were enough fries in my bag to feed a small village of people and have left overs. The grilled veggie sandwich a warm, cheesy handful of goodness. Now I'm wondering what took me so long to go... read more

I have been pleased with the service at this restaurant in the past. However, recently my debit card was charged not only for the $22 that my order cost, but an additional charge of $25. When I realized that this had happened, I called the store and was given to a manager that said they would check on it. Then, when I called back again - no manager available, but they gave me the name of the owner, Bob Bowers. I spoke with Bob, and he indicated they would give me cash back and that the manager would call me back so I could pick it up. That was over a week ago and I still have not heard anything. So . . . anyone else getting charged for something they didn't receive? Wonder who's pocketing the money - what a scam! read more