Food is great, love the fries. But whenever we order on line they have forgotten to make our food 3 times. Not the best service

This review is solely based on a food delivery pick up. Arrived at the restaurant. The restaurant was clean. However no one greeted me. I stood there for a bit waiting to see if someone would say hello. No. So I asked them where I would do a pick up. They were still working on it. They didn't say how long it would be. Waited 10 minutes. While the 3 guys working seemed to be having a good time talking and kind of working...... Finally i did ask how much longer it would be and they said a few more minutes. Some of the food was sitting on the counter and seemed like it would be getting cold while the rest of the order was being cooked..... Overall was not thrilled with my experience here and will personally probably opt to not do another food pick up. Everywhere else I have been, orders have been either already ready or ready to go in a couple of minutes and staff has been super friendly. That didn't seem to really be the case here. read more

In our humble opinion, no one beats a Five Guys burger, fries and shake. I order the bun-less burgers and consistently get a burger wrapped in iceberg lettuce which is just fine with me. Always good! The servers are usually cheery and fun. It's a burger place so the ambiance is very casual. The Harmony Road location in Fort Collins, Colorado, also has patio seating which is great on a nice day. read more

We come once a month or so, with our two little girls, and enjoy a filling delicious meal. Sadly on 10/08/2023: the service at the West Elizabeth Five Guys in Fort Collins was abysmal. After ordering on the App, we showed up at the time estimated food would be ready: we then proceeded to wait an additional 30 minutes, in the car, through dinner time, with grumpy 1 yo and 5 yo. To say we will avoid Five Guys for family take out dinner in the future would be a very fair conclusion. read more

The pictures say it all.. Where's the manager? For all of the time it takes you'd think they could do better. Especially since my wife and I are regulars.. read more

Five Guys - Seriously, WTF? Not enough condiments to get a good look? Is there a manager here? - Fast Food Near Me - Fort Collins, Colorado

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I love customizing my burgers and adding extra jalapeños. I've only had positive experiences and really appreciate their no contact pick up method! read more

Went here on 8/2. Ordered online for take out. It only took about 10 minutes for everything to finish. Everybody was wearing mask. Great fries! Always good burgers. read more

Ordered a burger with a lettuce wrap instead of bun (normal when you request no bun). Opened the order when I got home to find not a single piece of lettuce in sight. Just a patty and toppings. read more

Five Guys - No lettuce! - Fast Food Near Me - Fort Collins, Colorado

The service was great! I appreciate all of the workers helping suggest the bun be grilled with Mayo, Connor recommended it to me. It tasted great, but it was extremely hot in the restaurant (maybe the AC is broken?) I feel bad for the workers, I'm hoping they can survive through the next heat wave! Would recommend maybe getting your meal to go if it's hot in there. read more

If you want to spend a lot of money on a super mediocre burger, this is your place! I got a small, the hubby got the double, we shared fries and each got a drink...for over $40. read more

The burger, fries, and milkshake were good as usual. The dine in tables were filthy and were all in need of cleaning. Had to clean a table to sit down and dine in. Filthy tables in eating establishments are totally unacceptable! read more

Ordered a few burgers for take out. When I got home, two of the burgers were missing what we asked for and which showed up on the receipt. How do you miss items like jalapeños, grilled onions, and mushrooms? What angers me more is that I tipped 5 dollars . Pay attention people! read more

Man....16 bucks for a small cheeseburger and regular fry? It wasn't anything to write home about. It was only decent...

Very underwhelming burgers. I ordered a bacon cheeseburger with onions, mayo, and ketchup. The bacon was dried out and brittle, the cheese unmelted, and the few scraps of onion were sad. Is it too much to expect melted cheese on my burger, and some decent bacon cooked properly? Apparently so. read more

Excellent customer service! I tried ordering delivery via three different companies from here (UberEats, GrubHub, etc) and had every order either cancelled or passed to a new driver over the course of 90 minutes. I finally called the store and asked what was happening. Apparently their system was down so I ordered over the phone and came in. When I got in, my fries and shake were comped and the workers were extremely friendly and apologetic. It really made my night! Not gonna try ordering delivery again, going into the shop was worth it. read more

Very overpriced, cost us $50 for 2 people. Food was ok they had no peanuts which part of their ad is free peanuts. fry cups were small and under filled. Fries Used to be overfilled and would cost us $30 for 2 people but not anymore prices are crazy and portions are smaller. I wont go back read more

My wife and I prefer low carb and weren't sure we could get it here, but they have 2 options: in a lettuce wrap or in a dish. We did the lettuce wrap and it really was about as good as it gets at a fast food joint. And they had unsweetened ice tea. So we were good all round. Friends had fries and they have MALT vinegar here. I was very tempted but managed to mostly resist and only eat a few. I didn't think folks in the US put vinegar on fries. My wife and I both left very satisfied. read more

All hype. $17.88 for two french fries and two burgers which were so so! For $17.88 you can buy Angus beef and cook some bomb burgers at your house. And if you can't cook burgers better than Five Guys it sucks to be you! And if your a freak and love the "Cajun Fries" here's what you should know: "The secret ingredient you can't put your finger on is celery salt." read more

I threw away my whole ass bag of Cajun fries because they were so over seasoned they were completely inedible.

I do not get it, neither does my husband. Their hamburgers are loaded with fat and yet they try to claim they are somehow better quality? I'm sorry but misleading advertising like this really rubs me the wrong way. To everyone who is not brainwashed, it is all hype. Do a quick Internet search and a little research and you will find that the burgers here are WORSE for you than McDonalds burgers, and they cost about five times as much. Top off their hamburgers with enough fat content for 2 days with fries that are even worse for you -- I do not think so. Do yourself, your heart, and your waistline a favor and stay away. read more

Average fast food burger which they charge 10 bucks for. 5 bucks for soggy bland fries. And then they want a tip on top of that. They should decide whether they are fast food or dine-in. read more

I always love Five Guys, and this location was no exception. Great food, pretty quick service.

oh... I like... I can get a bacon cheese burger, with the bacon still crispy, the meat nice and juicy and all the free toppings I want? And all the vegetables are crisp and fresh? FANTASTIC The fries are wonderfully seasoned as well! Nice spice, and not overly salty read more

The comparison to In-n-Out occurred to me, also, being from CA. They just don't pull it off, well. Fries were pretty limp. The Cajun fries were a joke. Had to rescue them with ketchup--and I couldn't believe--no mustard. Maybe some people think that mustard only goes with hotdogs? Not interested in going back. read more

Because this is the closest good burger joint to where I live, it's my place to go get greasy food during a hangover. Burgers are supposed to be greasy and not nutritional, and 5 guys does a good job of that. The secret is to order double toppings. If you get a little bacon cheeseburger, you can double the bacon at no extra charge. The fries are fine, but I am surprised that they don't have any type of mustard for them. It is nice that they have malt vinegar though. Makes me feel like I'm back in London. I'm always a little impatient waiting for my food here, but I guess that's what happens when they grill the burgers as you come in. Could be a little more organized, though. The staff always seems a little disjointed and unsure as to what they are doing. read more

I enjoy the burgers more than the fries. I feel like the fries (original) are always too salty. If the fries are made cajin style then they are too spicy. It is nice to have a fresh burger though. Prices are higher than other fast food restaurants. An adequtte comparison is: Taco Bell is to Chipotle as McDonalds is to 5 guys read more

The Elizabeth branch of five guy is slightly smaller than its counterpart on harmony. My biggest complaint with this location is that at night the entire area is overrun with wasted 19-20 year olds. The last time i was driving home from here almost ran over a group of dudes that jumped in front of my car on Elizabeth and where carrying some dude across the street. Its nothing against the business but more against the location. Five guy is good, there beef is nice and the the simple 'all the way' burger is good. Obviously this is going to be better than most of the national chains of burgers. However you are going to pay for that higher quality. But there are a few complaints from me when compared to other upper scale burger places. First the bun tends to be really soggy, i realize there's a lot of toppings which is the reason this happens but it gets mushing and kinda icky. Also keeping one of these burgers together wile you eat tends to be undignified. I tend to woof the whole thing down as fast as i can cause the second you set that burger down, its never gonna be picked up in once peace again. And like i said with my first review, They give you A LOT of frys which is cool, unfortunately i don't like there fry's at all. Gimme some frozen fries over these any day. The fry's are way too thick, and lacking in flavor If your gonna spend over $5 on a burger i can think of 3 other places in town that i would consider before five guy personally. And its nothing against their staff at all, every time I've gone to ether five guys in Fort Collins I've never had any issues with the staff, in fact usually there quite nice, even when there busting ass on the grill during a rush. read more

The burgers are average, looks like an In N Out ripoff and the prices are insane. Next time I'll walk across the street to McDonald's and get 7 double cheese burgers for the price of one 5 guys. read more

The stereotypical college town burger joint... I like this place because it's fast, lively, has good burgers, and doesn't play the same lame please-jam-a-fork-through-my-eye music that most chains seem to love. The workers are always friendly... this should probably be a given, but most folks that work in chain burger joints look like they've had the life beaten out of them and they're contemplating jumping over the counter to kill the next customer that ticks them off. Not five guys though. No pre-homicidal workers that I've come across. Good job being (or at least appearing) happy and friendly. read more

Burger was great. Fries were soft and overly seasoned and oily. The staff was friendly. The place was clean. The parking was plentiful and spacious. Really no reason not to stop in. read more

Called ahead for 2 burgers and small fry, they took forever and one had none of the toppings requested.

I absolutely love this burger joint!!! Their burgers are delicious and the fries, while great in quantity are delicious in taste!! Definitely a must try :) read more

The beef patties have gotten smaller and they are drastically over cooked. It's hard to justify eating at five guys anymore as they charge way too much for the small amount of food that you get. And the quality isn't that great. I sure wish we had and In and Out Burger in Colorado. read more

Next to In & Out, this is the second best fast food burger joint! The burger is always tasty and the fries are fresh made from the potato!!! If your craving a good burger, this is definitely an option! I like to get mine with Ketchup, Mustard, Lettuce, grilled unions, sautéed mushrooms, and mayo!!! Yum!!! And their fries are great with Vinigar! read more

i'm kind of a burger elitist thanks to my dad's never ending quest to find the "best burger in colorado", which whatever, i know my dad is pretty cool. anyways. i feel like five guys is preeetty good but it doesn't really do it for me. the burgers are good but not great, the fries are good also and it's a fun fact that you get to know where your fries came from. it was really realllllly busy the few times i went there, so we waited a while, and i feel like the prices are a little high. oh well. read more

Generous portions, good prices, the workers are always welcoming. Unless In n Out comes to NoCo, Five Guys will be our burger joint. I do wish they had a parking spot for pickup orders, but past that...one of our favorite dinner spots. read more

The burgers are very good and the fries are just as tasty. Their prices are way too high for serving fast food. What kind of burger place does not offer any sort of meal or combo? Expect to pay 10 bucks for a burger, fries and drink. read more

Have eaten Five Guys food many times. Fries always a hit. Burgers are good but extremely overpriced. Customer service always good. Today, however, the food was sub par to say the least. Old veg, soggy bread, hotdog burned to jerky texture. We took it to go so didn't realize til we got home. Otherwise would have returned it. For the price, won't be eating there again. Todays order: plain hotdog ($5.69), veggie sandwich ($5), bacon cheeseburger ($9), 1 fountain drink. Total was $28 plus we dropped $2 in tip jar. So $30 for cruddy food. Fast food. Smashed, soggy, small food. $30!! read more

Ickk. Really bad. I would even say McDonalds is better quality, and a whole lot cheaper. Look at the pictures. Does that look appetizing? The answer is no. Do you like warm, soggy iceberg lettuce? No. You don't even like fresh, crisp iceberg lettuce. No on does. Do you like cold (we're talking like 42*) hamburger buns? With a thick coating of congealed grease on it? No. What about government issue yellow cheese? The kind of stuff that you'd expect served with your movie-theatre nachos? No. I didn't think so. Would you like it served with french fries that are so greasy they broke through the paper bag they came in? Uh-uh, you wouldn't. And lastly, would you want to pay $11 for the privilege of being so dissatisfied with your lunch? Especially when McD's is literally right across the street? I'll let you answer that. read more

One of the best burgers and generous fries around! Be aware the normal burger is a 2 patty affair which ought to satisfy!