The food isn't fresh, probably the toppings. I have stomachache after consuming the burger. Food poisoning! I am definitely sure it was the burger. The burger bun is not hot too. read more

Just finished a cheeseburger and fries. Saw a 20 minute show on TV about this franchise and was impressed, so I thought I would try it out. The cheeseburger was good, maybe close to great, and I had it "All the Way". The meat taste reminded me of a Wendy's burger. Not a bad thing, I guess I expected a more unique taste. The fries were disappointing, like others have stated, they were soft and almost soggy. I like crispy french fries. I will try them again, maybe just a burger and no fries. In-n-Out will remain my # 1 place for a quick burger. Oh, and you can place your carry out order on line . . . which I would recommend since the wait today (3 PM) was about 20 minutes, but became much worse by the time I was out the door. read more

I was not impressed by the burgers at Five Guys. My burger was too greasy and slid out of the bun no matter how I tried to rearrange and hold the thing. The fries were good, but WAY too salty. Good thing the soda refills were free. I wish they offered sweet potato fries on their menu. I might give them another try, but would prefer to pass them up for a drive to The Habit in Walnut Creek. read more

Good burgers, fair prices. They overlook people that smoke at their tables outside. Such as non customers sitting there , smoking. Starbucks as solved this. Would give them 4 stars if they figure out the smoking issue read more

First customer of day. The floor is dirty and unswept. No customers yet and employees sitting and still eating? What gives?

I've driven past this place a few times and have heard so much about it so this past weekend when the drive-in line at In-n-Out was around the block I decided to give it a try. First impression was, where is everyone? The store had just a handful of people inside and traffic never picked up for then duration I was there on a Friday night. I don't think I ordered the right thing (everything - grilled onions plus mushrooms) because my hamburger was not super awesome, I'd take something from The Habit or In-n-Out over my Five Guys burger any day. I wasn't super happy about my burger being wrapped in tinfoil, aluminum poisoning is fast becoming a hot health issue and I like to avoid wrapping my food in foil where possible. The fries were great, loved them - worth the trip alone. The soda machines were those ones they have in the theaters with a huge number of options and the touchscreen buttons/digital interface and I swear, the soda out of these machines isn't as good. Dunno, I'll think I'll go back and see if I can find something that works for me. Oh, and what's with all the food review signs in the store - someone needs to rethink their marketing. read more

Burgers were fine, I would go to fudruckers next door, and have way more options. I went in expecting these to be the best burgers ever, they were fine, nothing too special. Got the Cajun fries weren't very good, not spicy enough for my liking. I see Cajun I want some heat. Line was long, service was pretty quick. read more

I finally made it over to Five Guys and it didn't live up to the hype. If in the area I would go to Fuddrucker instead. Fries were good. Place was very noisy. On top of the noise from customers the crew behind the counter was very loud. The guy on the microphone calling out when your order was ready was loud and obnoxious. I think he thought it was open mic night. Not gonna live through that again. The burger was good, but not good enough to go back. read more

These are awesome burgers! You can add so many toppings and they are extremely good quality. Everything tastes fresh. Just don't order the large fries if there are only two of you! Wow...huge order. The fries are so good you can't stop eating them (which is why you should stick to a small). You can put Jalepenos, BBQ Sauce, A-1, all types of toppings. Yummy! read more

Overpriced and not as good as other places. Presentation sucks. Don't understand the hype.

This is the best fast food hamburger around, hand's down and without a doubt. The burger is of good quality (market considered) and highly customizable with all sorts of great toppings to suit many different tastes. We generally get cheeseburgers "all the way" (i.e. with ketchup, mayo, mustard, lettuce, pickles, tomatoes, grilled onions and grilled mushrooms), but the variety of *free* toppings allows for much more individual choice. They are always heavy on the flavor and somewhat lighter on that sense of shame that comes from eating at one of their competitors. They also have delicious cut fries from real potatoes which you can either get regular or with "cajun" seasoning. These are also the best fries available in this market. Finally, at least for the Dublin location, they have amazing soda dispensers that allow you to pick from dozens of different types of soft drinks, including ones I had hitherto not known were even available. I tend to stick with the Cherry Vanilla Coke when I go there. In and Out has fallen. Long live Five Guys! read more

I like the food. The burgers are fantastic. I ordered a cheeseburger with jalapenos and without bacon. They gave me one with with bacon and green raw peppers. As I was going to a movie after having food at this place I did not have time to complain and get it made again. Need better employees I do not agree that they have a well oiled machine, more like a creaky machine. read more

Don't bother calling in your food if your in a rush you'll just get left on hold by some kid that has no clue what customer service is

Cajun fries are excellent and burgers are consistently good. Hot dog was okay but that's what I get for ordering a hot dog at a place called "Five Guys Burgers." Service is usually fast even during busy days, which is a huge plus! read more

We go here very often. We order of course a burger and fries. A little burger is the right size for adults as we as kids. The service is friendly and fast. We always have fun with peanuts as we wait for our burgers. The burger buns are tasty but a bit too soft at times. The fries are really good and one order is enough for 2 to 3 people! But you need to eat them hot. All and all a nice place to go if you like hamburgers. read more

Went here today for lunch with some colleagues. The burgers and fries are the best around here. I rank them up there with Bobs in Pleasanton. The downside is this place is always really busy and the parking sucks. So the three stars is for the parking and crowds. The food is five star all the way read more

My husband and I went to Five Guys on a Sunday after a book signing at nearby Barnes & Noble. I heard from a friend their burgers were really good. We were both disappointed in the quality and flavor of the burgers. We ordered for take out and drove home to eat our burgers & fries. The burgers were very dry and not juicy at all like I had expected. The only reason I gave this 2 stars was because their fries were very good, but I won't return just for the fries. read more

Great! Staff got the food out fast. Tasted amazing. Fun environment.

We decided to try a Five Guys because my husband had heard all the hype about this place. We ate at an In-and-Out Burger a few days prior (we were visiting CA) and hands down In-and-Out definately has the better food. Five Guys was good, but nothing special. I tried the cajun fries and didn't think they were very good. The burger was good with the bacon, mushrooms and onions. Price is good and you get a ton of fries! read more

Two stars only and this is why. I love fries since I was a child. Sometimes I had fries for lunch and dinner all by itself. As to Five Guys, on two different occasions I tried the fries in this Dublin branch. I must say, fries were really bad. Very soft. Very dark. Very greasy. I had these same Five Guys' bad fries in Seekonk , Massachusetts, equally very disappointing. Really bad. Five Guys brand does not have the know-how, knowledge, and competence to make good fresh fries, crispy and golden. Any previously un-blanched, and un-processed fresh fry will end up looking like the ones I had at Five Guys, dead looking zombie fries. Moreover too much fries were served as a small order portion forcefully pressed into a paper cup. Who in the world has told Five Guys to press fries into a cup. Why can't they just place the fries in a paper bag, or paper tray? Anyways it was impossible to finish all the fries. I had to get rid of rest of mine as I had no one to share it with. Anyways those who say the Five Guys' fries are good obviously do not know what a good fry should be like. A good fry should be very light in color, crispy, any should have from one to two millimeter crust, and not soggy at all. The fries at Five Guys have too much reducing sugars, enzymes, darkness, and bitter tasting. They are simply instruments for consuming peanut oil. First, russet potatoes used at Five Guys and million other places, are a test less entity for making fries. What a waste of life eating russet potatoes. Anyone had been in Europe, New Zeeland, Australia, and the rest of the world who use yellow or deep yellow mealy, not so called Yukon Gold, fries and tasty potatoes for fries. Any one heard of Agria, or Bintji or other varieties of potatoes. Well the farmers in Idaho don't care as long as McDonalds and Burger King keeps buying those tasteless russets. Irrespective, we Americans are consuming lot of cardboard tasting Idaho russet potatoes. Regret Five Guys and the like are not capable of making even those cardboard tasting russets into a decent fresh fry anyways. As to the beef patty, it tasted slightly better than In-N-Out patty. Not that I believe Five Guys uses better cuts of meat, but because they griddle the patties to hell, creating a lot of brown fry crust, so called Millard effect, however a crust full of nice tasty acrylamide cancerous compounds. In-N-Out, and other good old burger boys such as Burger King, McDonald, try to avoid future class action lawsuit as to these acrylamides compounds, something our health conscious nuts have forgotten all together. So they do not create so much crust on their griddles. Five Guys does not know any better. The Five Guys family running the show have no idea about these issues raised here. Anyways the burger at Five Guys is nothing extraordinary and not worth the money, particularly these days that we all have to pay five box for gas to our beloved, all mighty, all powerful, all controlling, war causing, oil companies. The patty I had was overdone. Dry and not seasoned well enough. There is no way for a line cook to griddle a patty juicy particularly when the cook has to make so many patties. The griddle technique sucks anyways as you have to rely on the line cook to manage a dozen of burgers concurrently. Patty missed other beefy notes that could have easily and cheaply been incorporated into the meet. There is a science and art into patty making and cuts of meat, just like a good wine maker, and I do not believe Five Guys knows anything about beef science. The Franchisor who is running the Dublin Five Guys must be happy to see the long lines. Certainly the public wish him success. However the place was so noisy, loud, peanuts shells everywhere, and hard to find a table to sit and eat that made my burgher experience really awful. Perhaps the franchisor should soon open another store nearby to direct some of the traffic that loves those fries. Five Guys brand is hype and that is all. In-N-Out outperforms Five Guys and provides better value and service. read more

solid burgers, okay fries. I love In n' Out, and this is no In n' Out, but still very good. I see what the buzz is about. Will go back for sure, but on my death bed give me a Double Double. read more

Great burger! I met a friend for lunch here as we heard they have good burgers. I was very happy with the burger. The fries were amazing. I think this place will do well as the food is good and it is in a good location. read more

We love this place. Great options for both carnivores and picky vegetarians. Lots of good food for a good price.

This place is outstanding. Great burger and choice of toppings. They also have a great choice of soda at the vending machines. Love Five Guys. read more

I love the online ordering. They make a very good burger... Not the best but the options and service is good. Better than Nations..

We were there at dinner time and they were busy. Food was ready quickly and it was hot. I had the cheeseburger and it was delicious. Delivered hot, cooked perfectly, lots of melted cheese and tasted just like my moms burgers. French fries came in a mountain - there were tons of them. 2 of us couldn't even finish all the fries. Fries were awesome as well. Actual potatoes cut into strips and deep fried in oil, just like my mom used to make them. None of this prefabbed or pressed fries - yuck... Real good food. I think they are way better than In n Out. read more

Great burgers and fries. It is a little prices but still good.

all hype. jack n the box is better

good well prepaired burger...little bit of a long line but goes pretty fast