One of the most horrible experiences you can have in a store in 10 mins while doing an in store pick up order that was already paid for! The manager? Nasty attitude and dismissive!
I walked in and there were two employees at the front desk blowing up balloons for ONE customer. I've worked retail all my life, you don't need TWO anything blowing up balloons for ONE customer when there are others in the store needing to be serviced! After maybe two mins of just standing there, the employee who I later found out through requesting a managers name that she was in fact the manager, she turns around and asks me what do I need, not a "Hello welcome in!" NOTHING! Like I owe her something. I tell her my last name for my pick up and she says "give me a few" and proceeds to help the boy staff member trying to get balloons that he let float to the ceiling!
After maybe another 8 mins, she asks me for my last name AGAIN then proceeded to tell me that she didn't have an order for me after I showed her the email that said it was ready at that location and paid for so she walks off to the back then comes back to the front with my bag, no apology for the wait or her confusion on her part as I sat and watched her give the woman free balloons for her patience and her wait!
Low value service, no one else even attempted to chime in and assist and when I said something to her about it, she dismissed me and cut me right off during me telling her that that is not the way you deal with customers ESPECIALLY as a manager! I'll be sure to never return there as that was my first and very last experience! All of that for $7 headphones for my son?! I could've ordered from Amazon on my prime and got them next day with no hassle! Which I'll be doing moving forward!
Pathetic store! read more