On 07/26/2025 Extremely Disappointed by Marshall's Experience Ignored, Profiled, and Embarrassed…read more I had a deeply disappointing and uncomfortable experience while shopping at Marshall's recently, and I feel compelled to share it. My niece and I went in to purchase two specific hair tools that were locked in a case those were the only items we came in for. When we got to the case, we pressed the assistance button multiple times over the course of 10-15 minutes. Each time, the speaker would say that help was on the way but no one ever came. The store wasn't even busy; it was just the two of us and maybe three other shoppers. As we had just walked in at 9:30 am when they opened. One employee was standing about 10 feet away from us the entire time, clearly hearing the assistance requests. But instead of helping, she kept avoiding us literally walking away to another section of the beauty area each time the button went off. It was as if she was deliberately trying not to help us. After waiting for far too long and giving her the benefit of the doubt wondering if maybe she didn't work in that section or didn't realize the alert was coming from us I finally walked over to her and asked for help directly. That's when the situation got worse. She told us we weren't allowed to carry the items ourselves because they were considered "high-ticket". It was difficult to get her to allow me to purchase two items from the case it's like I had to keep explaining to her that my intention was to purchase them both. She wanted to talk about them instead of take them out the case. I felt like maybe she wasn't realizing I'm seriously in here to buy the items not discuss them. I clarified that these were the only items we came in to buy and assumed that after she took them out of the case we would carry them to checkout. She was stumbling over the idea of us taking them to checkout. I'm feeling lost at this point because her plan is to hold them while we shop. I'm explained to her we are done shopping why would she hold them and we need them to checkout and she couldn't figure out how to not take them to the front but just hold them. Eventually, after some back and forth, the manager approved it for us to just take them ourselves. I don't care about holding the products I shop as stores where you never have to hold the items they handled it all for you so that's not weird. It was her not trying to make sure we could actually buy them I couldn't comprehend. I will say not once did either employee get rude or nasty with us. I want to make sure that is clear. This was more so the first employee awkwardly treating us like she was sure we would steal the items and the elephant in the room was she knew we would steal it if she gave it to us. The manager agreed immediately to let us walk them to the front. The first employee was making small talk and everything once I let her know we were needing help. But by then, the damage was done. My niece was visibly upset she had never experienced something like this before. She felt like we were being treated like thieves, and since the items were for her, she felt personally responsible for the way we were treated. She kept saying how frustrated and embarrassed she was, and it was painful to watch her internalize that kind of profiling. I explained to her that this isn't the norm everywhere that retailers who prioritize customer service and train their staff properly don't make you feel like a criminal for trying to spend your money. The whole situation could have been handled so differently if someone had simply acknowledged us, offered to help, or even treated us with basic decency. Instead, we were treated like suspects over $90 worth of items while I'm carrying a $2,500 purse for context and I know sometimes people will assume you cannot afford things based off the way you carry yourself but we were well dressed and didn't give off we are here to rob you. I'm also a mature adult so I don't look childish or anything either. This experience was insulting, dismissive, and rooted in a lack of professionalism and possibly bias. I truly hope Marshall's takes this as a reminder that customer experience matters and that the way your staff chooses to treat people has real consequences. I honestly would like for them to teach their employees how to handle their higher ticketed items better. They need to know how to get them from the case to the register without making people feel like this.

Always well stocked, friendly staff, great prices and a consistent quality. They have lots of…read morehousehold goods as well as stylish clothes and purses.

So since you cannot give zero Stars they get one.this stuff and the store manager in this…read moreparticular location are very rude and ignorant towards customers with disabilities.

Like all ROSS Department stores it's always a hit or miss. I have found some really great deals at…read morethis location but my review is because of their customer service practice. The last 2 times I've went to this location there has been only 1 cashier. So of course there is a line the problem I have is when someone walks into the store and go to the return line and The cashier ignore all of the customers who have been patiently waiting to checkout so we can get on with our lives. Because this same thing had just happened to me earlier this week so When I finally made it to the cashier today I questioned her about why would she take someone who just walked in and she had customers who were already in line waited and she informed me that that's how it's done at Ross. If a customer with a return comes in they are to take care of the return fist and then take care of the regular customers. I asked her did she realize that we both are customers and your basically saying your customers with returns are more important than the customers trying to make a purchase. ROSS YOUR POLICY IS HORRIBLE AND YOU NEED TO ASK YOUR CUSTOMERS WHO ARE PURCHASING HOW THIS PRACTICE MAKE THEM FEEL. I know I feel like I don't want to patronize your business anymore unless of course I have a return.

The employee who was there on January 20,2025 did not greet me or ask if I needed any help despite…read morethe fact that I was less than five feet from her browsing but she did come off her ladder to greet and ask two white ladies if they needed help. We were the only three customers there, she totally and willfully ignored me.

Excellent customer service. Store was clean, neat and relaxing. Shoes were constantly being tidied…read moreby staff. The staff was knowledgeable, friendly and very helpful.

I had such a great experience returning my Amazon items at Kohl's thanks to Timeka! She was…read morefriendly, fast, and incredibly helpful from start to finish. She greeted me with a smile, explained everything clearly, and made the whole process quick and easy. You can tell she genuinely cares about her customers -- such a pleasant surprise in today's busy retail world! Kohl's is lucky to have her. I'll definitely be coming back to this location because of the excellent service.

Always have something we need, friendly and wonderfully priced! Keep your Kohls cash, you can use…read moreit in store even after it expires!

Shrinkflation strikes again. Walmart has ruined our favorite…read morebreakfast item. Prior to Covid these Hash Brown Patties cost about a dollar, had a nice hash brown-shredded potato-texture. Now they cost $3.42, are definitely smaller and now are over salted mashed potato patties.

Buyer beware!!! We pay extra for the Walmart delivery so that our tip is included in the yearly…read moreprice. I just discovered that they have been automatically tipping the drivers 10% of my orders!!!!!! WHAT A SCAM!!! I noticed that the tip is optional, but Walmart automatically tips UNLESS the customer goes in and removes the tip!!!!!!!! HOW UNETHICAL!!!!!

Megan was fantastic to help our family as the store was approaching closing time. We enjoyed the…read moreselection of products and the staff made our experience so amazing!

I love stores that have the hard to find speciality items such as coffee, tea, spices, oils, and…read moreetc. This store definitely has that and plus some items that are found in regular grocery stores. This place also sell kitchen and outdoor things. This particular location had sangria wine tasting, before you buy. It looked yummy but was far from home to try it. Staff was helpful and friendly and overall a pretty neat store.

SPECIAL THANKS to employees Mary and David for braving this weather to be at work, for kindness in…read moresupporting storm cleanup / road management crews out there today (1/26/26), of which I am one. My 2-man crew is out in the freezing rain on a 12 hour job to clear fallen trees from the road for VDOT. We took a quick trip to this Target near our dispatch hub, to grab some snacks, walk around out of the cold, etc and it was the greatest experience. Mary & David greeted us w complimentary coffee and even accommodated my preference of non-dairy creamer with oatmilk creamer which they put aside for us for the rest of our shift and free coffees all day !! They have a whole table set up with snacks, including fruit and everything to make PB&Js (at the Starbucks in the Target) free to all road work crews. Definitely feels like small town care for one's neighbors; this kind of appreciation for each other is not always on display but it's so nice when it is and I couldn't be more grateful. Target is actually the best.

I found what I needed. Ok layout. However it seemed that I found myself interrupting an employee's…read moreconversation with another customer while checking out. Sorry I didn't mean to intrude.? Customer looked at me funny too. Again apologies. Anyways the employee was quite...different when it was my turn. We greeted each other. Said hello. but items were sloppily thrown in my bags you can hear the bang. I wish more care was taken with items you pay so much for them to be thrown. Thank you to the kind gentleman who always says hello and goodbye to me who works here he makes me come back to shop.

I am at the pharmacy to pick up my dad's medicine and the pharmacy here is extremely slow. The…read morestaff working are moving very slow. I had to wait 20 extra minutes after waiting in a big line. After they say it's ready, they force you into a consultation before they give you your medication even though you tell them you don't need one for the antibiotics. Then you wait in another long line to get to the consultation just to hear them push shots even after you tell them the medicine is for someone else. If you're getting medicine from here expect long waits.

Very disorganized and the store is full of empty shelves. Lines are long and there aren't many…read moreregisters open to check out. Overall I wasn't very impressed.

I love five-below, everything is five dollars or under. I…read morecan find a lot of things here, phone charging cords in severals color, balls, candy, toys, and summer & winter accessories. The store is super clean and well organized, customer service is okay but can use improvements.

I love Five Below. My daughter discovered the store in high school many years ago. We still shop…read morethere. Now I take my nieces and granddaughter. Great success to the company and thank you for being an American Company based in Philadelphia. Your stores a clean and they floor layout it great. The employees are friendly, always in a good mood and willing to help. The return policy is easy no hassle. Only returned/exchanged once. Everyone should shop Five Below especially for gifts. They do have something for everyone.