Found this company on Google so I reached out through their website to request service for my NordicTrack treadmill. Sebastian arrived on time for the appointment & was very friendly. He had my treadmill working in no time. I will definitely be contacting them again for my regular maintenance. read more

Not a good experience! Left trash outside because they said they could not fit in their cars? Also left oil stains on the floor that they caused. read more

Had my one year Maintenance plan checkup today. I contacted them just a couple days ago, was was immediately contacted with an appointment day and time! My technician was a terrific young man, Sebastian. Super polite, engaging, and VERY fast worker.He performed a thorough check of all systems of my ProForm Treadmill..and cleaned and vacuumed all around. We couldn't have asked for a better experience. To find a company that cares to hire the very best employees is rare. I am SO happy FMT is my Warranty service. My machine is running like a top, and I expect if something happens, I'll have no worries with FMT. 10 Stars if I was allowed. read more

Quoted a 1 hr repair at $150. Technician was at my house for 35 minutes and charged $167 to diagnose the problem. They don't keep any parts on them. It was a 4 week process to schedule an onsite repair. After diagnosing the problem they sent an invoice for parts and another hr. The invoice didn't include shipping ($30) which they said they needed to add over the phone. Total scam and waste of time, look elsewhere. The whole repair for a roller on a $400 used treadmill would be... $300 labor @ $150/hr $32 tax on labor $88 parts $30 shipping read more

We originally had a great experience (or so we thought), only to learn that the technician had made the replacements and taken some parts with him (for resale, I assume), under the guise of "recycling the parts for us," but left me with a huge console piece that I cannot even lift myself and all the boxes and trash from the repair. So disappointing and such bad service! To make matters even worse, I contacted the company to inquire about this and also to ask for guidance on where I can even dispose of this broken screen and they refused to provide any help at all. Such disappointing customer service! I really wanted to like this company. read more

Wow! Best experience! Tech, Eric, and The whole team at Fitness Machine Technicians are absolutely wonderful! From the start, when I called during the COVID-19 pandemic, they were professional and quick with responses. They gave me options regarding parts and delivery. Eric, my technician was incredibly helpful, fast, and all-around awesome! If you need any kind of repairs done on your fitness equipment, I highly recommend Fitness Machine Technicians !! read more

Thank you to the Fitness Machine Technicians; they were on time, took my large Treadmill apart and moved into the house and put back together. They even did a small service of tightening the belt and informed me what to look for if I noticed it becoming lose and showed me how to tighten. Will call again when the time comes to have it moved out of the house! Highly recommend! read more

When the Elliptical was delivered, I opened the box and looked at the manual, and realized this was above my pay grade. After searching online, I found the Fitness Machine Technicians website, and submitted a request. The process was easy, and communication was by text or email. They advised me of the estimated cost, and a tech came by and had it all assembled in 45 minutes! If you want to let someone else figure out those manuals, and put your machines together, this is the place! read more

Excellent experience! I ordered a treadmill from NordicTrack and my husband and I realized quickly it was beyond our capabilities to assemble it. So, I called Fitness Machine Technicians and they were able to schedule me quickly and got it all together in an hour! Eric was so professional and polite, I really enjoyed my experience with him. 100% will recommend them to anyone needing equipment service!! read more

This team is extremely responsive dive, punctual, professional, and thorough. We will use them for all our fitness equipment needs!

I needed to have my older model treadmill repaired. I called several places in the middle TN area and only Fitness Machine showed any interest in my business. The people I spoke with took time to learn about my machine, asking a lot of questions - even before I requested a service call! I was afraid that I would have to replace my treadmill but Erik Rickert was able to quickly diagnose the problem, fix it, and perform maintenance to get it up and running again! I highly recommend this business. I was treated with respect and know that the company cared for my business. Fair prices and professional service will definitely keep me as a customer. read more

Eric and Aaron were fantastic! I have been waiting a long time to get my machine set up and these guys were fast, friendly and professional. Highly recommend! Will definitely use Fitness Machine Technicians again. read more

Very professional job. Fitness Machine Technicians not only handled my treadmill install but made sure it was lubed and the belt was properly tensioned and aligned. They were very friendly. Prior to the appointment they answered several of my questions free of charge. I've already referred them to a friend. I would not hesitate to use again! read more

Great service!! Assembled my Bowflex without a hitch and was very professional. Loved the mask and social distancing - considerate in this covid era. I'd hire these folks again in a heartbeat! read more

Perfect service from start to finish. My equipment was fixed with no drama. Booking was easy and the service person was prompt and courteous. read more

Excellent professional service. Tech Aaron was polite, on time and did a great, quick job re-assembling my elliptical after moving. Very knowledgeable & accommodating. Robert made scheduling a breeze & reasonable pricing. I was lucky to find this company & highly recommend them. read more

Eric and Josh were both knowledgeable, efficient and very helpful when fixing my bike. They communicated with me through the process of identifying the issue, getting warranty parts and replacing them. They finished the repair expeditiously and explained everything in detail. Eric also showed me how to troubleshoot as well as do necessary updates. I will call them again if I have further problems with my bike. read more

I knew when I ordered my two machines (Sole R92 & Sole F85) there was no way I wanted to take on the responsibility of assembling the machines. I called ahead and got set up in the system and then when I got a firm date of arrival I called back and booked an appointment. They showed up exactly when they said they would. Did exactly what they said they would and it cost exactly what they thought it would. As soon as they opened up the boxes and I looked at all the parts, I knew I had made a great decision! Very professional, knowledgeable and efficient. read more

One of the best, most efficient, thorough and professional organizations I have ever worked with. My tech, Erik Rickert, was great and fixed my machine quickly. I would not hesitate to hire them again.....ASK FOR ERIK!! read more

I recently moved from Nashville to Franklin. My experience with Fitness Machine Technicians was great from the start. Robert booked my appointment and explained everything really well. Eric and Aaron disassembled my workout equipment and assembled it at my new home. Can't say enough good things about them! They definitely know what they are doing, courteous, professional, took the time to answer all my questions... Highly recommend Fitness Machine Technicians!!! read more

FMT replaced our treadmill conveyor belt and drive belt last week. Did a great job as always, polite, professional and on time. Service was reasonably priced and treadmill now works like new (for a 9 year old treadmill). We highly recommend Fitness Machine Technicians for all of your exercise equipment repairs. read more