Well here I am again.writing a stup review because this place is late to open.3rd time in a…read morerow!just to think it's Christmas Eve and the mall is packed and there is nobody around to open the counter.just ww.whomever owns this place odiously doesn't care!zero care about their business.ending on a positive note,when there here they ate super nice helpful and do a great job.5 star customer service.but here I am waiting again with a million other things to do

A great experience with good selection and prices! It is hard to find a place that can replace a…read morewatchband or battery. This is the place.

Very nice people to sell your gold and highly recommended selling gold or buying jewellery.read more

Wish I could give zero stars. I came here with the full intention of buying myself a new formal…read morewristwatch. I stood next to the display for 40 minutes while 1-2 other customers were in the store. The multiple employees working at the time did not even acknowledge me. No hello, no "be right with you." Nothing. Any sort of basic courtesy would have resulted in a 2 minute sale for them, as I already knew which watch I wanted. I'll be ordering the watch online.

While folks are chasing money and being rude. I walk into Tala to get my watch fixed, Mohsen takes…read mores a look at for 2 minutes a little this, a little that and boom it's working correctly ( time, date, day, month and he set the moon phase). He smiled, gave me watch and said thank you. No thank you!!! If anyone is in Franklin Tennessee looking for a great jeweler go see my guy Mohsen Danadel!!

Exceptional customer service. We needed to have a watch band adjusted, and we were met with warm…read moreand helpful service. The work was done quickly, and they confirmed adjustments to make sure the watch fit just right. I would highly recommend them for service and repairs, and they also had a lot of beautiful jewelry on display. They are also conveniently located in The Factory, with lots of other shops and restaurants.

Got in touch with a jeweler from here over Facebook about a Pandora charm they had. I usually don't…read moretrust the whole online process, I'm very big with shopping in-store but living in California I'm not able to make it in store but Jackie made this whole transaction easy as can be. She was super nice and I truly felt comfortable during my transaction I definitely recommend and will be buying from here again!!

Great and professional, the engraving i received was very well done looks fantastic on my colt…read moredragoon for CW reenacting

Genesis, and specifically Stephanie, are as good as it gets!! She has now helped me with my wife's…read moreengagement and wedding rings, gold cross necklaces for my mom and sister, and now a beautiful blue sapphire ring for my wife following the birth of our first child! She is professional, kind, and extremely knowledgeable on everything in their store. She has never once made me feel pressured to buy anything - she simply wants to make sure you leave feeling happy and confident about your purchase! I will never be going anywhere else and I just hope that Stephanie doesn't retire anytime soon . Thank you Stephanie and the entire Genesis team!

Yet again, Ina Avraham at Genisis Diamonds, has amazed me and assisted in selecting a beautiful…read morepearl necklace and earring set for my wife in celebration of our 12th anniversary! I have always felt like family when shopping at Genisis Diamonds. This place is top notch!

The staff immediately greeted me with big smiles and a warm welcome inviting me into more than just…read morean amazing prices. But a family owned store that has clear values when it comes to hospitality. I brought in two rings one to get sized up and another to get sized down. They had my item's finished in 1 day ready for pickup and they looked perfect. No problems whatsoever. I will be coming back for any future needs!

Fantastic experience! As we approach our 25yr anniversary, we decided to upgrade my ring to…read morecelebrate to 25 more happy years. Unfamiliar with a particular jewelry store, I reached out to friends and neighbors for suggestions. I was looking for a reputable, locally owned, and fair pricing business. With overwhelming response, Franklin Fine Jewelry came highly recommended. Honestly, they were not the first jeweler I visited, but after visiting the store in person and working with Beau I was sold. He's energetic, knowledgeable, and very down to earth. I can't say enough about my experience today. Can't wait to pick up my new little beauty. BeauknowsJewelry!

After looking around a bit, I found that most places (if they'll resize jewelry other than theirs…read moreat all) were asked $55-65 and would have taken several weeks to get it back to me. Here, it cost only $35 and was back (and expertly cleaned) in two days! Well done! Also, the people here are very nice without being pushy. Definitely recommend this location.

Disappointing. They seem professional and engaging, but beware. I bought a Swiss watch from them to…read morewear to my daughter's out-of-town wedding, got it home and discovered a prominent scratch on the back of the case. Took it back, and they polished it out. Next day, a part fell off inside the crystal. I returned the watch for a 2nd time and they agreed to order a replacement and notify me in time for me to depart for my daughter's wedding. I never heard back from them. I returned to the store a week later and asked for a refund and an apology--the clerk refused to apologize ("It wasn't MY fault"). The owner apologized, said they had repaired the original and it was "finished", and had planned to call me that very day. They apparently never ordered the replacement as agreed. I mentioned I could buy the same watch online for $500 less, but wanted to support a local business. They offered to knock some off the price. Why would I accept a discount on a faulty watch and poor service?`

I'm had great experiences with purchases and repairs. Did a great job refreshing my 15 year old…read moreTag Heuer watch. Thanks for Amber for her help each time I'm in!

I just want to take a moment to say THANK YOU to April and Nick! My pieces look absolutely…read moreAMAZING--I truly couldn't be happier. These photos don't even do them justice, and I am beyond pleased with everything. Thank you both for allowing me to customize my grandmother's piece. It means so much to have such a beautiful, personal memory of her that I can carry with me. I'm incredibly grateful

They really are the best. Big John and his team are top grade customer service people.read more

My husband wanted his watch battery replaced for Christmas, and I heard great things about this…read morelocation. When I walked in during the week in the afternoon, there was a line of three or four people ahead of me. It didn't take long to get through the line and I could tell how genuine and personable the staff were with each customer. When it was my turn, I explained what I needed, and the gentleman said that I don't need to waste my money and he gave me some steps to do to charge the watch back up again. I went home and told my husband, he thought I was crazy! But I followed the steps and the watch is good as new! The staff member I spoke with talked about what a super neat watch this is. Overall, I had an amazing experience, and I will be back! I highly recommend this shop to anyone and everyone!

Needed a replacement wedding band and these folks were fantastic! Great service and very…read morereasonable prices. Lots of custom options.

Minor Jewelry has become my go-to spot for repairs! I have taken several watches that needed new…read morebatteries or links taken out. They also did a significant ring resizing for an heirloom piece. The pricing is fair and many repairs can be done right away. For the pieces I have had to leave there, there was clear communication throughout the process. I will continue to take them all of my jewelry needs!