Always friendly and great service. I keep going back as they know what they are doing. I highly…read morerecommend the Cool springs Fast Fix . Thank you! Andrew Fast work on battery replacement. I come back in one hour and my watches are ready for pickup. Fair prices.

Annie and Jennifer were friendly and awesome. I've come here for various repairs on watch watches;…read morereasonable prices awesome service highly recommend recommended.

Super nice staff! Brought a watch in to have it resized and it was super quick and easy. Would…read moredefinitely recommend!

I just want to take a moment to say THANK YOU to April and Nick! My pieces look absolutely…read moreAMAZING--I truly couldn't be happier. These photos don't even do them justice, and I am beyond pleased with everything. Thank you both for allowing me to customize my grandmother's piece. It means so much to have such a beautiful, personal memory of her that I can carry with me. I'm incredibly grateful

Stopped in to get an earring fixed, and the only person working there at the time stopped what he…read morewas working on and immediately began the fix. Truly outstanding service that made my day.

I've had multiple unpleasant experiences at Fast Fix Jewelry and Watch Repairs, and I won't be…read morereturning. The same staff member, Danielle, has been rude on more than one occasion. This time, after I paid $153.54, she raised her voice, insisting I pay again despite the charge showing on my card. She threatened to take my jewelry back if I didn't pay again. It took a call to my credit card company before she finally accepted the payment had gone through--without an apology. The service is not only slow, but her attitude is unprofessional, disrespectful, and aggressive. I cannot recommend this place--not only do they take their time, but they don't fix the customer experience. I've had multiple unpleasant experiences at Fast Fix Jewelry and Watch Repairs, and I won't be returning. The same staff member, Danielle, has been rude on more than one occasion. This time, after I paid $153.54, she raised her voice, insisting I pay again despite the charge showing on my card. She threatened to take my jewelry back if I didn't pay again. It took a call to my credit card company before she finally accepted the payment had gone through--without an apology. The service is not only slow and extremely overpriced, but her attitude is unprofessional, disrespectful, and aggressive. I cannot recommend this place--not only do they overcharge but they don't fix the customer experience.

I've been coming to Platinum Jewelers for about 4 yrs now. The owner Chris & His team are truly…read moresome of the best I've ever met in the business. If you're like me and Love jewelry or like my best friend have just a precious piece or two that you picked out that meant a lot to you, they treat you the same. The are always so knowledgeable, professional, honest and down to earth. I wouldn't go anywhere else. I've used them for several different needs that I can a test to them always treating me as if I were a big spender every time. Whether you come in to have a $15 repair or to purchase an expensive piece- they treat me the same each time, like I'm very important to them. I've also sold a couple of pieces I was ready to part with. Gold and diamonds,They always give me more than any other place has offered. I've checked in the beginning of our relationship just to be sure that they did..Now I know, so I don't was time going anywhere else-I know Chris & his team are always going to treat me fairly b/c they know my future business is worth it. They are very kind, not stuffy, yet knowledgeable. The store has what you want or Chris will have it brought in from his other stores or he will create what you want. Anything is within reach there and for a fair price. For a much more of a fair price than anywhere else. put it that way. I urge you to give Platinum Jewelers a chance you won't be sorry! It's Across the street from Sam's Club, in the little strip shopping center on Jordan Road in Cool Springs ( Franklin,TN).

After over a year of a business relationship, the owner has not returned my possessions, as I have…read morebeen asking for months. I am no longer sure that this is a legitimate establishment.

I never thought I'd be leaving a "Yelp" review for a jewelry store, but here I am. I'm doing so…read morefor two reasons. I have purchased a few smaller pieces for my wife for the holidays. Always a great experience. Fast forward to my son who is only 18. He took his grandfathers Tag in to get repaired. Nothing fancy, but sentimental vale for my son. That experience turned into, my son wanting to buy a nicer Tudor watch. Hands down, the level of service, provided by Broc, was nothing short of impeccable. Friendly, trust worthy, genuine, and personable. I can tell you, because of Broc, Fink's created a customer for life. Well done, on creating a fantastic experience for two generations of clientele.

It's a pleasure working with the team at Fink's. They are not only extremely knowledgeable about…read morethe watch brands and jewelry they carry, but they consistently go above and beyond for their customers -- even when there's nothing in it for them. On several occasions I've had my watches sized and they've handled it quickly, professionally, and with genuine care. Jeanette, Mikey, and Jon have become my go-to resources for anything horology-related, and I always enjoy a deep-dive watch conversation with them (no pun intended). If you're a serious collector or just getting into watches, this is exactly the kind of team you want in your corner.

Very nice people to sell your gold and highly recommended selling gold or buying jewellery.read more

Wish I could give zero stars. I came here with the full intention of buying myself a new formal…read morewristwatch. I stood next to the display for 40 minutes while 1-2 other customers were in the store. The multiple employees working at the time did not even acknowledge me. No hello, no "be right with you." Nothing. Any sort of basic courtesy would have resulted in a 2 minute sale for them, as I already knew which watch I wanted. I'll be ordering the watch online.

These are the nicest people. The work on my rings was perfect! They came back looking beautiful…read more They sized them and cleaned them Up. I would highly recommend. I plan to return and shop some of the lovely pieces in the case.

We have been using Whitley Jewelers for 20+ years and we don't go anywhere else when we need…read morejewelry repair, timepiece repair or shopping for a piece of jewelry. We were in need of a setting to fit a stone we had and we had considered just dipping the one we had - but then Guy Whitley (owner) demonstrated a computer generated design tool and in just a few minutes we had the setting of our dreams designed and the turn around was perfect! Just in time for the engagement of one of our sons. Always friendly and very personal, we love using and referring our friends to Whitley Jewelry.

Dustin provided me with excellent guidance in helping me re-design some of my jewelry. He is a…read morepleasure to work with and his enthusiasm for sharing his creative expertise and design ideas are so inspiring! I love the suggestions he provided! He also replaced some old screw back earrings with updated posts and I was happy to see that they are a very secure type of post that can't be lost easily! Excellent work and attention to detail, highly recommend!

Fabulous selection of estate jewelry! Great range of pieces and prices. Everything from classic to…read morequirky, but definitely leaning towards more unusual one of a kind finds. Super knowledgeable sales person. Thanks, Dustin!

My husband wanted his watch battery replaced for Christmas, and I heard great things about this…read morelocation. When I walked in during the week in the afternoon, there was a line of three or four people ahead of me. It didn't take long to get through the line and I could tell how genuine and personable the staff were with each customer. When it was my turn, I explained what I needed, and the gentleman said that I don't need to waste my money and he gave me some steps to do to charge the watch back up again. I went home and told my husband, he thought I was crazy! But I followed the steps and the watch is good as new! The staff member I spoke with talked about what a super neat watch this is. Overall, I had an amazing experience, and I will be back! I highly recommend this shop to anyone and everyone!

They really are the best. Big John and his team are top grade customer service people.read more