No one wants to go to Urgent Care while they're on vacation but I can't thank this office enough…read morefor fast, efficient care all with a smile. I don't know how they do it, but they got me sent on my way back to vacation vibes in no time.

Usually this place is 5 star but I give 1 star for receptionist initiative…read more I got here at 7:30 to be sure to be the first now I am 3rd and it is 8:35 and I still have not been seen. I came in for a blood test and was first in line, the receptionist could not find the order so I sat down to look for it on my phone. I couldn't find it so asked here again to check her emails/ faxes. THEN she said "let me see if the lab has your order" and they did.

As a young woman I find it important to have a good OBGYN to take care of me and my birth control…read moreneeds. So, when I moved to the keys I had hoped to find that here and instead I was met with the worst service ever. Things were looking up when I had a short wait time in the waiting area and was able to get moved to an exam room quickly where my vitals were checked...but it was all downhill after that. On these two separate occasions I had to wait 45 minutes to see a doctor and both times I had to get out of the exam room to ask for a doctor because it seemed as though they had completely forgotten I was there. Then, both times I had different male doctors which did not bother me except for when they were telling me that being on birth control is not my body's natural state. Then when I explained why I was on the birth control (bad PMS issues) they responded with unprofessional looks and had to leave to get a female OBGYN to finish the conversation with me. Later, they would not refill my birth control pills and I would have to call the center once a month and ask them if I could get on a constant refill basis (every time I asked this they would say yes) but sure enough come the next month I would have to ask again. The one star they earned was for their nice nurses and great secretarial staff along with the once nice female OBGYN. I will be looking for a new care provider immediately.

Unorganized and rude office staff, did not get my insurance details and made me waste my day by…read morethinking I was all set until I got there... they make you place them as your pcp to have service even if your insurance doesn't require it

Walked in off the street, and was attended to immediately! The sweetest staff ever, and was out of…read morethere in no time. I would highly recommend this place for any sort of minor medical emergency.

Saw a pa male x military. Was given bad info and ended up in hospital a week later. Never againread more

Very overpriced, had to drive to the mainland. I don't know why they try to overcharge the…read morelocals. Stay away if you can at all costs, the pineapple is not your friend.

I am due for a routine mammogram, which my insurance covers. However, I was told that if I didn't…read moreschedule the ultrasound with them (which costs $1500 out of pocket), they would refuse to perform the mammogram. I already had the ultrasound scheduled elsewhere, but they still refused to provide the mammogram. This hospital does not seem to prioritize patient care, and it feels like they are more focused on overcharging locals rather than properly serving the community. I urge others to be cautious when dealing with this facility, and I believe it should be reevaluated for its practices.

I have seen Dr Catana since. 2011ish. He was always professional, quick, listened and ordered the…read moreproper diagnostic testing. He saved me from being paralyzed!

I am writing this post not to bash on a doctor but to bring awareness. Last July I hurt my knee…read morepretty bad... this same knee, I have already had previous knee surgery on from a previous injury. I went to go see Dr. Perry at Key West orthopedics. I went into the appointment after waiting a whole week and not being able to walk for him to look at me, not even touch my knee no images taken no ultrasound no x-ray.... he just looked at me and said there's nothing wrong with your knee go home it will heal itself. .....then he proceeded to tell me to go to the checkout area where they charged me $90....$50 for my co-pay and $40 for some sort of percentage on my deductible. And then I'm sure he billed my insurance company for the office visit after doing absolutely nothing, but just looking at me and telling me that my knee was NOT hurt and making me feel crazy for even Being in his office!!! (I also asked Dr. Perry if he would at least order me a MRI and he proceeded to tell me that he would order it, but it would not be approved because he wouldn't tell my insurance company that he felt it was NOT necessary for me to have a MRI DONE!!!) This all made me feel almost silly for going in for the appointment at Key West orthopedics ...but I knew that I couldn't walk right and my knee was not feeling good at all. Was I going CRAZY?!??? I just sucked it up and wore a knee brace and kept going... Fast forward six months later I've been having knee issues on and off where I can't walk on it from time to time and I am in so much pain... I limp when I walk, and my knee swells up to the size of a cantaloupe, Any little move or slight twist I make with my knee can set it off!!! My friends could just look at my knee and tell which knee has a injury!!!! I thought about leaving the island to go get medical treatment in Miami or the Tampa area where my parents live in the winter that's how desperate I was to find good medical care for my knee because I knew something was really wrong with it. After talking to some of my friends one of them recommended me to Dr. Franklin and Dr. Benson here in KEY WEST. About a week and a half ago I did go into see Dr. Franklin and Benson at their office here in Key West for my appointment. Dr. Franklin came into my exam room and took one look at my knees and could tell exactly which one had a problem by sight. He examined my knee and did some imaging.... He he felt my knee and immediately said you have a baker cyst, and after examining it thoroughly came to the conclusion that I have a torn medial meniscus which will most likely require surgery because I've waited so long to treat it... He ordered an MRI that was approved quite quickly. I am awaiting my MRI but I wanted to post this rant/review/awareness message... I for six months have most likely been walking around with a torn medial meniscus .... That will now most likely be worse than it was an require surgery ....when I may have been able to take other routes to heal the tear!!! Also because walking around on a torn meniscus, has caused me to have a baker cyst which causes my knee to swell!!! Because of the greed and negligence of another doctor, I now have a knee that was injured, and the injury has grown worse because of Dr. Perry's negligence. I may not have needed surgery.... I could have maybe gotten some physical therapy, etc. but because of Dr. Perry's negligence, I've been walking around on this knee for six months, making my injury worse! So my point is... if you have any sort of orthopedic injury, please stay away from Dr. Perry and Key West orthopedics and also if you know somethings wrong with you and a doctor tells you there's nothing wrong with you. You are not crazy go get a second opinion always listen to your body, if you don't, I can harm you in the long run. I always listen to my body and my body is usually right. Here is a picture of my left knee and how big it is compared to my right knee and of course nothing was wrong with it according to Dr. Perry.

Ran late even after advising me several times to be early as they run on time. I waited more than…read more30 minutes past my scheduled appointment and was only called after I asked about the delay. They didn't do all the scans I originally requested and had to meet with a "patient advocate" who tried to sell me rather expensive diagnostics to get the one I requested.

The heart MRI is really free! I felt comfortable and supported. Steven Nunez walked me through…read morewhat to expect and called me after my report was ready. He explained everything in a way that was easy to understand and took his time to answer my questions. The other staff members are friendly and professional. I highly recommend Life Imaging of Coral Gables.

Front Desk staff are rude and uncaring and very unhelpful and snide. The inbox for messages is…read morealways full so you have to call dozens of times to get a person. Once you do they are argumentative about what your asking and unwilling to accommodate when trying to get an appointment. The doctors are FABULOUS but the staff are horrible!

When we moved to the keys we selected IMC because of the convenience of having access to so many…read moredrs. Sadly the service they provide has declined over time. Our recent experience has us believing we need to rethink our decision. We are disappointed because when we started with this office they were great. Drs were great and the team as well. Now everything seems disorganized. Anything that could happen wit our recent experience has: Scheduled a teledoc. had to call to ask if we missed our appt, Dr finally called and began to to review previously discussed test results , not the reason for scheduled appt. Once call got back on topic at hand, call was short and Dr prescribed meds. Script was not sent to pharmacy. This morning, Script still wasn't sent to pharmacy. We had to follow up a number of times. Finally drove to Dr office to get paper script to take to pharmacy. It wasn't ready as promised. PE found it and had it issued. In the meantime, they did send it over electronically. At pharmacy now ; waiting for Dr to call them back. Pharmacy noticed the script could interact with other meds. Thank goodness he is so good at his job!

Two different occasions.. same horrible experience.. 1st day MRI.. phlebotomist insisting on…read morewanting to put the iv in my hand.. proceeds to say. You need to make it easy for people.. I said no.. my veins on both arms are very much able to be seen.. proceeds to pinch me..can't find the vein.. moves the needle around to the point that I couldn't fully open my arm.. why is she taking out anyone's blood!? 2nd day.. ultra sound... made the trip over there..which is far from my home.. only to be told that it was cancelled.. they call you 60x for the copay.. but they can't call you to let you know it's cancelled!! Horrible service.. no quality care... no empathy.. Baptist has quickly deteriorated.. it's no wonder the majority of the doctors and nurses leave a lot to be desired.. avoid this hospital and its diagnostic centers at all cost

I had an excellent experience at this radiology center. From the moment I walked in, I felt…read morewelcomed, respected, and truly cared for. The staff provided outstanding personalized attention, making sure I was comfortable, informed, and at ease throughout the entire process. I would especially like to thank Kristin and Lisbeth for their kindness, professionalism, and warm attitude. They went above and beyond to help me, answered all my questions, and made what could have been a stressful visit feel calm and smooth. Their compassion and dedication truly made a difference. The center is clean, well organized, and very efficient. Everything was done in a timely and professional manner, and I never felt rushed. I highly recommend this radiology center to anyone looking for high-quality service with a personal touch. Thank you again, Kristin and Lisbeth, for such wonderful care!