Nice galleries. A lot of the things are overpriced, so you should probably come for livestock inventories. They always have special shrimps in stock.I spent a good hour looking at their fish and merchandise, but didn't like seeing all of the dead fish. There were some that I wondered if they died days ago. Makes me worried about the health of the other fish. May come again if I want additional special shrimps or live aquarium plants. Beware of snails! read more

This is my LFS and most favorite one. I spend too much time and money here... lol Great Customer Service and staff very knowledgeable. Thanks Derik & Brian! read more

Nice selection of African cichlids. Medium to high priced. We bought seven African cichlids there. We did have to walk around two employees having a conversation. They did not offer to help or move so we could pass by. We didn't want to be rude so we went the other way. However, other employees further back in the store were helpful. Let me say they have a very large selection of whatever type of fish you might be looking for. Their fish are healthy. When they found out we were looking at cichlids, they sent someone over who knew cichlids. He was very helpful. We will be back. read more

Gorgeous tanks, wide selection of fish, plants, decor, and equipment. Employees were very nice and knowledgeable. I walked in, told an employee what my tank was like, he immediately gave me a dozen recommendations for plants that would work well. I walked out with 10+ beautiful (snail free!) plants that are already doing well in my tank, along with a nice piece of driftwood that was reasonably priced. I will definitely be back!! :) read more

In disrepair, expensive and lied about stock. I drove quite a ways based on an employee telling me the were well stocked on Koi. There was an old Koi pond outside, but long abandoned. Inside they had 3 very poor quality medium sized (mongrel ) koi for $90 apiece. The Koi were of such poor quality, that I would have been culling them from my ponds and maybe tossing them into a lake nearby. Other than that they had other fish, but the prices were so jacked up that it is not worth going to this place. read more

I love coming here! Meredith is so knowledgeable when it comes to anything saltwater related!! She helped us get our first saltwater tank setup and know what we need now, what to get online, and what to get eventually! She gets excited with you and isn't scared to tell you the truth! I'm never disappointed with their saltwater fish and display tanks! read more

Great shop I've been going here over 15 years quality live stock and service. I highly recommend..

One wrong turn and getting a bit lost turned into an awesome adventure for my boyfriend and I, we decided this looked like a friendly enough establishment for us to check out. First we were in awe at the koi pond that you encounter when you first walk up to the doors. Once we ventured inside we were immediately wowed at the variety of species that neither one of us has gotten to encounter. The tanks were kept up quite nicely, and the fish looked well and happy. We spent about an hour touring the store, and staff did come up to us and asked us if it was our first time there and answered any questions we had. We did not make a purchase but the staff seemed attentive to us anyway. Because of this store we have future goals of aquarium keeping now. We found aquaponics set ups there which we plan on buying and giving as gifts to some of out animal loving family members, I really look forward to our next visit! read more

Fish Gallery - Had a blast looking at some awesome aquariums! - Aquarium Services Near Me - Addison, Texas

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The store manager and the Tank Boss Chris, are the best ever. I was a total novice and this store has brought me through over a year of my learning curve. They recommend products for me - regardless if they carry the part(s) or product(s). I am a lifelong resident of dallas for over 60 years. I cannot remember such a knowledgeable staff, well stocked store, and sound counsel for the expert or the novice. The Fish Gallery has my business for very good reason! read more

They Stole my money! They were having a sale on neon tetras. Buy more than 5, get the price reduced from $3.99 to $3.00. So I buy 20. At checkout my total is rather high but i figure w/ taxes and all the other stuff I bought, that it is ok. Its not until I get settled in my car that I look at my receipt and realized they didn't apply the discount! Instead of charging me $60.00, they charged me the full amount of $80.00 for the neon tetras. I go back and tell the same lady that handled my transaction, the error she committed. But rather than put the money back on my card (like any other store would do), they refused to do so and gave me store credit instead. At this point, rather than making a big deal about it, I'm more concerned about my tetras and other fish, being in their bags too long. So I walk away w/o saying another word. I am furious w/ her and the manager. I didn't ask for store credit! They basically stole my money! I don't shop there often, I live over half an hour away and I don't plan on buying any more fish anytime soon. But I'm going to have to, if I want get my money "back". They're relocating their store soon, I will have to go back soon otherwise when I come back they'll probably give me some nonsense that they updated their systems and have no data showing they owe me money. I always felt there was a dishonest group working there. But it wasn't until today, that they really cemented the idea. read more

Chris is my go to guy, he helped me on my first trip ever to them. I've been back countless times since then. He's an awesome dude and I drive 35 miles just to get his expertise on things. I loved the service so much I bought one of their flagship shirts and wear it when I go in there. My man chris hooked me up with some free food for my cichlids because of the shirt. All around great service. Just don't plan on getting more than a quarter for your credit when trading in fish lol. read more

We have been using Fish Gallery for about 6 months at my Office and in this short amount of time our fish have died 2 twice and we have been HIGHLY disappointed. After our fish died the first time, they replaced them and we decided to give them another chance. That was a big mistake, we should have let them go a long time ago. Now that our new set of fish have died we are currently looking for a new company to take care of our fish. read more

Very wonderful establishment, we came in about a week ago and bought some fish and half of them died and they were very apologetic and replaced them and were very kind also they have a very wide selection. read more

We were in Dallas visiting from Oklahoma and decided to check out a few fish stores in the area. We enjoyed their selection of cichlids and said we would go back to purchase some when our new tank cycled. While we were there, we decided to buy some Metroplex and Focus as one of our tanks has some parasites. These items are kept behind the counter so the lady checking us out grabbed them, scanned, and bagged the items. Well, it wasn't until we got home (2 hours and 45 minutes away) and started treatment that we noticed the Metroplex box was open. When we opened the bottle, it was 90% gone. I'm sure they would make this right if we went back there but it's such a long drive for a few bucks. Just make sure to check before you leave the store. read more

Very disappointed with the customer service! I've been shopping for Salt water equipment/fish/supplies at this location and spent a lot of money. The Hispanic younger guy that works over at the marine section just ignored me for about 40 minutes (It happened on multiple occasions). The last time I just turned around and went to Apex Aquarium where you feel appreciated as a customer and always get a great advice. If the young Hispanic guy hates his job, he should probably change his profession and not to destroy the whole store reputation and customer service. Will not be coming back! Highly recommend Apex Aquarium where you can get better quality fish and CUSTOMER SERVICE. read more

Love this place, well informed, helpful, and the amount of great stuff they have is gorgeous! Can't wait to return!

So disappointing. I was referred here by another aquatics store. I called to make sure that they had live freshwater plants before I came out here. On the phone they advised me that they had a huge selection. When I came the only selection they had was dying or already dead. It also took 15 mins before I was able to interject their personal conversations for help. I will never come back. read more

Super nice store!!! But way overpriced! they want $17 for a bio wheel, when you can buy the same one for only six dollars online... Really?!? read more

Tom is an outstanding source of knowledge! He and his team of experts have taken impeccable care of me for the last four years. They have led me through every step of learning and and helped me with everything I need. Solid fishkeeping here! read more

new mgmt,still under staffed, some employees very knowledgeable others no. i love the tranquility , the 20,000 Tank in front of big leather soda is my go to place for serenity . however, selection of Koi is Nill. 1 koi,lg, muddy color they want $80! $$/ if u ask 2 different employess you get 3 different prices . They thinly veil the fact they've taken on hosting kids bday parties as another revenue source and do not enjoy it... Didn't see anything unique, slow service, couldn't answer basic questions ex: koi gestation or cycles. High prices unless u can get a preowned deal. They had no knowledge of new Pond Boss uv, filteration System i went in to puchase. Just not as friendly as under old manager Chris. seem focused on high margin selling rather than meeting needs of hobbyist. read more

Good selection of freshwater fish, but their saltwater selection is very poor and I've seen lots of aptasia and other issues in their coral tanks. Also, the one time I bought freshwater plants here, I got beard algae in my tank (still trying to get rid of it months later). Their specialty seems to be custom freshwater installations. read more

Reasonable prices they just need a little more saltwater selection. They are light on stock.

I've come to this location quite a few times. But after checking out some of the competitors in the area, they have much more reasonable prices and better stock. Also, most of the workers are extremely rude, and give attitude for absolutely no reason. Very unwelcoming. I won't be shopping here anymore. read more

I have returned to this location despite the bad experience. It seems as though they have upped their customer service considerably. They have the best livestock on the Dallas area. read more

This is the best fish store that I have ever shopped at. I have kept aquariums for about 5 years (freshwater tropical, mostly) all over the world (at school in Georgia, teaching English in China, living and working in Dallas). I recently (end of June '08) bought a 29-gallon tank. I wanted to go with african cichlids but had *zero* experience with them. I bought the tank and equipment at Petsmart, as I didn't know of any good fish stores in the area. Luckily, before I bought any fish, I was referred to The Fish Gallery by a friend at work who had shopped there before. From start to finish they have been incredibly helpful and knowledgeable in helping me get things started. They started by recommending starter fish (danios) to cycle the tank before I bought cichlids. (Lesser stores would have just sold me the cichlids no questions asked, dooming the expensive cichlids to an almost certain death) Once I was set up with ~30 danios to take home, sold to me at a bulk discount, they told me to come back in a month and they would test my water for me. Unfortunately for me, the tank was a bit slow to cycle, which meant three visits to check water. Each time they were happy to test my water free of charge and answer any questions I had at the time. Just this past weekend, I took my water in once more. This time, all the levels (ammonia, nitrite, nitrate) were good and the tank was ready to get the cichlids. They took back the original starter danios no questions asked at the same price I paid for them and spoke with me for a while before we actually picked the new fish. All the employees that I worked with were very knowledgeable as to compatibility and steered me away from fish that would not have worked out well. I couldn't be happier with the finished product. (I wish I could attach a photo!) This fish store is the best I've ever shopped at, and going forward, will be the *only* fish store I shop at in Dallas. I *highly* recommend it. You will not find better. read more

This place is terrible. Stay away from the shinning outside the inside is rotten. The selection looks nice, but the prices are completely outrageous and it's unhealthy. Their fish and coral will bring an infection into your tank. To expensive and if they don't sell their coral fast enough it dies. They talked me into purchasing a type of coral that ended up stinging and killing some of my other coral. Spent 60 dollars tried to take it back and they offered me 5 dollars. Thats frustrating! They suggested the coral in the first place. Didn't expect the full 60 but 5 bucks. Laughable. Local fish stores should enjoy helping the local fish community. This place is just a business. I guess it's a good thing they are moving to Plano or somewhere up north. Their is new place for you to check out, the Big little Fish Store on central between forest and royal. It's a little boutique that truly enjoys helping their customers. WIll give you a fair deal on trade ins and will take the time to answer all your questions. They also don't over stock, which is incredibly responsible to our oceans environment. They will order what ever you need. read more

NEVER coming here ever again. The employees make you feel like you are nothing and don't know crap. I've been breeding since I was 12. I was insulted and manipulated into buying "fancy sea salt" that was a "necessity hatch Baby Brine Shrimp." You can hatch BBS with pretty much any Salt as long as it's Rock Salt, Kosher, Canning and Pickling, Non-Iodized and no Additives Salt. They treat you like you have no idea what you're there for and to top it off, they DO NOT do refunds. Whoever is the owner or manager of that store needs to hire employees that major(ed) in Marine Biology. This is nota game. It's a Hobby that we all enjoy doing and when you're treated like you have no idea about what you're doing, that is conducting business that will not last long. Never shopping here again. Go to Dallas North Aquarium! read more

Nice place. Needs more salt water fish selection.

Buyer beware! i bought 2 pretty angelfish from this establishment on Sunday, February 10, 2019. After a couple of days, they both had this cottony fungus on their body and their eyes were clouded over. One fish was close to death. I got rid of both. I now am treating my big tank for fungus so I do not lose any more of my fish. My water parameters were perfect at the time of purchase. I am by far not an amateur fish keeper. I have 3 tanks, one 5 gallon for my bettas, one 36 gallon for my mollies, and one 120 gallon for my angels and discus. This establishment's prices are way high for products and the ill fish they sell. Travelling to Dallas North Aquarium is worth not getting sick fish and overpriced merchandise. read more

Great fish and aquarium store. Their prices are reasonable and the staff are SUPER knowledgeable. Very helpful and kind to newbies like me. Great selection, and if you don't see it, they are happy to try to order it for you. All of the fish, plants and snails (nerites) I have bought from here have lived long and prospered. They also routinely stock Chain Loaches (Sidthimonki / Sid The Monkey), which are a great little fish for getting rid of nuisance snails in a small tank. read more

Went here yesterday and bought two fish, acclimated them and put both in my tank, one is doing perfectly fine and seems to love his new home but the other didn't even make it through the night. Called fish gallery to ask if they do returns or exchanges and turns out they have no guarantee whatsoever on their livestock (Which was a surprise to me because I've been to this store twice and didn't come across this posted anywhere) . Threw fifteen dollars down the drain for a fish that must've been bad off due to their care. Plus the fish are overpriced. Found the same fish I spent 15 dollars on in a slightly smaller size for 4.99 and a much bigger size for 10.99, both at Petco. On a positive note they do have a great selection and the store is very tranquil and great to walk through even if you don't plan on getting any fish. read more

I'll say this happened awhile ago and hopefully things have changed. But, I had one of the worst customer service experiences of my entire life. When I think of poor customer service this store comes to mine. I was treated like I was interrupting a funeral when I asked to purchase 2 corals from a store with only 1 other customer in it. With 3 staff on the show room floor talking to each other and that customer. Obviously that guy must be a regular. This was after 20-30 minutes of being ignored. The employee made it clear he was annoyed and rushed through the bagging process, threw the corals in a bag and literally was sneering at me as I paid. He also made some sarcastic comments about reading signs. What signs!?? Maybe I walked in on their maintenance day, lunch hour? I dunno. It was like 1pm on a Friday. If so, Lock the front door then. Hispanic guy with tattoos on his arm. Avoid him if you go. Hopefully he has been fired by now. He did take the corals in the back for awhile. one of the corals died quickly after getting it home...I always wonder if he DID something to it. Although that seemed highly unlikely. But he obviously disliked me for some reason. I won't say I made up my mind to never go back, but after this experience I just have no motivation to go be treated like that again for corals I can buy elsewhere. read more

Tiny parking lot. I had to park at McDonalds and risk getting towed. I drove 30 miles to this location to pick up some aquatic plants, but I was told I had to wait an hour to buy them because they were in the process of pricing them. Let me give you guys a hint. If a customer wants to buy something, stop what you are doing and help them. I won't be coming back here again. read more

This is the worst place ever!!! First off, half of their fish are sick. The prices on their fish are out of control. For example: They had some parrot/flowerhorn cichlids that were priced at $34.99. When I went back the next week they were priced at $49.99. I asked them why the price increase and they told me it was a different group and shipping charges were more. Anyone could tell it was the same ones they have had!!! There is no loyalty at this store. I've bought a lot of fish from them and spent hundreds of dollars. They always told me I could trade in my fish if it didn't work out. So I go in there and try to trade in my $150 flowerhorn and they said they didn't want it because it had a nip on its fin. Half of their fish there have nips on the fins!!! Also the mentality is they are always doing the customer a favor. So if you buy a fish there you should thank them because apparently they just made your life better!!! I am telling everyone to stay far away from this place!!!! read more

So we're thinking about starting up a fish tank and the staff here definitely steered us in the right direction. Everyone to me, seemed knowledgable about the fish,tanks, saltwater, fresh, etc. As far as information goes, this place is definitely helpful!! read more

I ordered a custom aquarium here for $2,162 in June 2017. It was communicated to me that the delivery lead time was six weeks. When it had neared six weeks since I made the purchase I called Fish Gallery to ask when delivery would be scheduled. I was told a manager would call me back. Two days later, after never receiving a call back, I called Fish Gallery. I was again told a manager would call me back. To no surprise, I was not contacted back. I again called Fish Gallery, however, this time the person that picked up the phone was aggressive with me, stating that, "it was not her problem". After this I drove to the store and confronted the manager there. As it turns out the aquarium was never ordered. Although extreme frustrated, after waiting six weeks already, I worked with the manager to make sure a new order was put in - it is now nearing September. Six weeks pass and I call to see when delivery will be scheduled. I am again told a manager will call me back. I call Fish Gallery nearly a dozen times over the next two weeks to get someone to call me back and tell me what the status of my $2,162 order is. I even called other Fish Gallery locations to figure out what is going on. Miraculously, I get a call from a store manager telling me the person in charge of deliveries will call me back. To no surprise this process takes over a week. Finally, I'm called and told delivery of the aquarium will occur mid-November. The delivery date comes and I take off work to meet the delivery folks. Upon inspection I see that the aquarium was not constructed as ordered. I call Fish Gallery and speak with the delivery manager who told me, "it is not my problem". I instructed the delivery folks to take the aquarium back. Eventually, after devoting endless hours to getting someone at Fish Gallery with authority on the phone, they agree to reorder the tank. I again went through the same riffraff to get a delivery scheduled for the replacement aquarium. I am finally delivered the reordered tank in late December, six months since my initial order! A six week order took six months to deliver. But it does not end there. Now my phone is ringing off the hook from Fish Gallery about payment for the aquarium. Of course, because no one at Fish Gallery cared to communicate with me what was going on with my order I was forced to dispute the credit card charge with my bank. Fish Gallery absolutely refused to wait for the credit to be returned to them by the bank. Instead, they threatened to sue me. These pieces of trash called my work, blew up my phone with text messages, etc. Quite ironic actually - now they want to call me... Ultimately, I had to pay for the aquarium twice. If there is any business on the planet that deserves a negative star Google review, this is it. There are countless alternatives to Fish Gallery in Houston. These include OceanLife Aquariums, Aquarium World, to name a couple. If in Dallas, a great alternative is Dallas North Aquarium or Apex Aquarium. There is absolutely no reason you should walk into a Fish Gallery store. read more

love this place, love browsing through the livestock always a pretty good selection. The only negative is the customer service.

Wonderful, old-school aquarium store. Healthy fish, all the products you're looking for, and great freshwater plants at good prices. Courteous and knowledgeable staff too. read more

Prices are definitely on the high end. Life stock is healthier than most LFS. Staff is friendly. I wouldn't come if you're looking for a bargain but they've got a decent selection. 3.5/5 read more

I really started out liking this store until I found out they had no guarantee on their fish. I have had no issues with acclamation of ANY of my fish regardless of the species. Sometimes fish just don't make it during the ride or for whatever reason, especially if you don't know if the store just got them that day or the day before (my fault for not asking). Will not be returning here as I wasted a good amount of money. I should not have bought the fish they were treating with copper as those should have been off limits. When treating with copper only the strongest survives during the treatment period. I knew when one of them weren't swimming all that well there was a chance for the others to all of the sudden have a hard time.Additionally, the person bagged 6 fish into one bag! Very disappointed and a lesson learned. I do admire some of the friendliness, however, I do not appreciate being spoken to as if I know nothing about the hobby. read more