They recently got a new manager. Big improvement on Customer Service with this new manager! I had ordered the special that had Carne Asada and I got probably three pieces of Carne Asada that were 1x2. After talking to the manager, he gladly supplemented my dish with more Carne Asada. That's the way to keep a customer happy! Now the objective would be to try not to have to complain and for the dish to come with sample Carne Asada to begin with! I always enjoy our server there. Tyler and would probably reconsider another location if it weren't for him! But possibly with this new management, all the service and food will improve... Fingers crossed! read more

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- definitely a wait time without a reservation - sunny and bright environment - spacious - outdoor seating - great service - chicken chimichanga was alright - French toast was eggy the remade the French toast, no questions asked - he forgot to put in my bacon order he admitted his mistake and took it off the bill - million dollar bacon was underwhelming read more

TRAIN YOUR EMPLOYEES! The rudest waiter we have ever encountered! Seriously, if you had a bad day, don't throw it on random innocent people and especially don't act like a racist. If you put cookies around the front desk for sale, PUT A PRICE TAG THAT PEOPLE CAN SEE! Some restaurants do offer free snacks exactly the way you did for waiting customers. And even if people misunderstood the intention, and they apologized and returned your good, which again no obvious tag indicating it's for sale, why threatening to CALL THE COP? SERIOUSLY? FOR A COOKIE? You just see an Asian face and the first thing popped your mind, A THIEF? Seriously? LEARN TO RESPECT PEOPLE OR YOUR BUSINESS WONT LAST! read more

First time here. While in town, we went for breakfast before a long day at the hospital. I did online check in. We arrived after being told no wait and it was a wait. There were empty tables that were clean and empty tables that needed wiped off. I have no idea why it took so long...but our food was worth the wait. Our food was delicious, hot and just what we needed. read more

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I've been to this location several times, but I feel like every time I go, I like it a little less. We went around lunchtime on a Friday and it was crowded but we got seated pretty quickly. The music was so loud and bass-heavy. It was really annoying. Most of the folks there were families with little ones or senior citizens, so I'm not sure who that music was for but it made it hard to talk. Our waitress was really attentive at first and then it was hard to get what we asked for or see her again. We had to ask for lemon for our water twice before getting it. We asked for a box at the end and then she never came back, so we had to go up to the front to ask for one. The iced coffee was just okay, nothing special for the price. The menu is very meat-heavy. And the few vegetarian items have the exact same veggies and cheese, so if you don't like sun dried tomatoes and goat cheese, you're out of luck. I get that it probably makes it easier for the kitchen, but some varied vegetarian options would be amazing. I got the smoked salmon frittata, which was just ok. Too many tomatoes, not enough salmon. I also wanted more sour cream or something for it. I subbed grits for the salad, and they too were just ok, pretty bland. My dad got the lemon ricotta pancakes, which were huge (two meals) and he really enjoyed them. My mom got half a veggie sandwich, which had at least an inch on raw spinach on it, and half a sweet honey pecan salad (without chicken or bacon). The salad was actually really good. Do all of the salads have to come with meat? I know we can get them without it, but then we're still paying for it. Overall, I don't feel the need to go back again. read more

First Watch - Smoked salmon frittata with grits and an iced coffee - Breakfast & Brunch Near Me - Smyrna, Georgia

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The time around was better than the last. I like my waitress and the service she displayed. She made sure I was taken care of, even while dining on the patio. It was a nice day to be outside eating, so that was another plus. I ordered the steak hash to go and ordered the half salad and half sandwich dining in. All of the dishes were pretty good. I really enjoyed the honey pecan chicken salad. read more

First Watch - Breakfast & Brunch Near Me - Smyrna, Georgia

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I ordered the Power Breakfast Bowl to go and was very clear that I did not want eggs, meat, sausage, cheese, or any other animal products because I wanted it to be a vegan meal. When I got home and opened my order, it had eggs in it. I've been coming to this location for the past two years, and I've never had such a disappointing experience. The service was also much slower than usual. We waited about 15 minutes just to receive our coffee and water, and then my order was still prepared incorrectly. This is the first time I've had such poor service here, and I hope the team pays closer attention to customers' dietary requests in the future. read more

First Watch - Breakfast & Brunch Near Me - Smyrna, Georgia

First watch at Cumberland Plwy have made some drastic changes to their restaurant design. They have strategically made greater usage of space. The front entrance has been resigned as well as the restroom front entrances. It just makes sense. I chose the traditional breakfast with turkey sausage and a Belgian waffle. For the beverage I had a morning mediation. My first round of over easy eggs came out overly hard, but my server Trinity stepped up and had the chef whip together a set of perfectly timed easy eggs. It was epic. How many times have we dined out and had to get something replaced and it came at the end of the dining experience? My food was still warm when the eggs came out. I was grateful. I actually like First Watch at this location. The food is healthier than most breakfast spots in Atlanta. First Watch focuses on Non-GMO dishes which all restaurants should have this as a requirement. The drink are always fresh and in good taste. I give this experience 4.5 starships. I have no complaints. read more

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Food came out fast, but our service was slow and nothing to brag about. We agreed to sit outside since the wait was 20-30 minutes.. Luckily, they had heaters! It was a decent experience overall. They just need a bigger space. read more

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We order lunch online to go today for a l:40 pickup that was not ready . Had to wait until 2:05. Roast beef havarti and mushrooms frittata was good. Half of the potatoes were burnt . They do not scrape the overcooked pieces away . It is hit or miss when you order the potatoes in the restaurant or to go. I thought I would try the new little biscuits with honey butter. Unfortunately, they were not like the tempting photo on the menu instead it was a big biscuit cut into 6 pieces with sugar on top. I will stick with the side of biscuit and gravy for next time. read more

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We frequently visit this First Watch location, but unfortunately our last two visits have been very disappointing. Although we were seated promptly, we were not greeted by our server for several minutes. On both occasions, I had to return to the hostess stand after waiting 5-10 minutes just to get assistance. During our most recent visit, the waitress assigned to our table made eye contact with me multiple times but never came over. When I went back to the hostess stand, another staff member--who was not our assigned server--assisted us right away and was very pleasant. Overall, the service has been extremely slow lately. It also took quite a while for our food to arrive. I observed that the waitress assigned to us had other tables nearby that she also did not check on consistently. She took their orders and delivered beverages, but did not return until their food was ready and it was time for payment. Manager Eddie did come by toward the end of our meal, listened to our concerns, and comped our meal, which we appreciated. He was professional and attentive. We hope to see improvements in service soon. If not, we will have to reconsider dining at this location in the future read more

First Watch - Breakfast & Brunch Near Me - Smyrna, Georgia

this place has not been the same since the new management started. The staff aren't very friendly and don't even think about complaining about your take out or when they mess it up. No empathy or compassion. Move around and try South City for breakfast or Eggs Up grill read more

Service is always great. Food is always delicious. Environment is always inviting. Parking is always free. Just go. read more

First Watch - Breakfast & Brunch Near Me - Smyrna, Georgia

I'll put this in bullets to keep it clear and simple * extremely wobbly table * BLT had soggy bacon and hard egg although I requested wet yolk and crispy bacon * 1 hour wait for 2 people seating * ran out of a drink at 1:00 pm * waiter downplayed my complaint read more

Came here as a group of six during the workweek, and it was moderately busy but we got seated right away. Inside it feels like a pretty standard, casual American restaurant. Service was not great. The waitress took a while to get to us, or to get back to us, did not know the soup of the day, and everything was generally slow. My meal, a turkey burger with tomato soup, was good but nothing special. read more

Honestly-I've been here multiple times over the years and the food is usually really good however, today will likely be the last time I attempt to dine in for service based off the wait experience. I came in for a party of 2 people, myself and my daughter at 10:45am and was quoted a 45 minute wait time. The time is now 11:32am and I found out that I'm 10th on the list. I saw people come in after me, get quotes 45 mins to an hour and then get seated in 5-10 minutes. When I approach the host stand I explained the explanation was "looks can be deceiving" as there is an online wait option. After re-explaining myself I was met with a blank stare. Additionally, I saw several tables available, inside and outside. They were cleaned and anyone who had a party of 2 could have sat there....they just seemed to not be in use? One table was cleaned and sitting vacant for 15 minutes. If "looks can be deceiving" it's really important to ensure that the looks make sense to people who are inside and outside of your organization....Don't have empty tables. Quote accurate times and set expectations for customers upon check-in. Maybe even consider removing the online wait list. read more

Having been here before, my husband and I wanted to give this place another chance. We both ordered the HONEY CARAMEL CRUNCH ICED COFFEE, which is salted caramel and honey topped with a sweet cream cold foam and toffee nut crumbles. We both agreed that it was tasty. For my breakfast I decided to order the WORKS OMELET, which is ham, bacon, sausage, house-roasted crimini mushrooms, onions and tomatoes with cheddar and monterey Jack, and topped with all-natural sour cream. I opted not to have bacon in my omelette since we had a Million Dollar Bacon (meh). Everything was just "okay" and we will probably not go back... we tried it again and we were still disappointed. read more

First Watch - The Works Omelette. - Breakfast & Brunch Near Me - Smyrna, Georgia

The food was really good! Had the farmhouse scramble which was delicious. Also ordered the purple haze juice which was SO good and fresh. The atmosphere was cute, it was a pretty day outside so we sat out on the patio and really enjoyed ourselves! Knocking off one star for the overall service. First off, there was a 30 minute wait, which is normal for a Sunday brunch; however, the restaurant itself didn't seem super busy, multiple tables appeared to be empty, so I'm not sure if they were just short staffed? Once we were seated, our waitress was really nice, but we had to wait a while before she came to take drink orders. Once we ordered, everything came out quickly, but my friend's meal came out missing some of the veggies that were supposed to be included in her scramble, and she had to ask for those veggies to be brought after on the side. Overall great food and atmosphere and had a great meal, just a few kinks that could be worked out in the future regarding flow/service. read more

First Watch - farmhouse scramble - Breakfast & Brunch Near Me - Smyrna, Georgia

usually, I really enjoy this place however, today had a disappointing experience as we came for my husband's birthday and was unable to enjoy our meal due to hair being in his food upon its arrival This ruined his experience as he lost his appetite and we had to go. We'll try again another day. Besides this the staff was accommodating(the server was friendly, coffee hot) but the hostess brought us to a booth that already had a used cup- she stated "I already cleaned the table, but forgot the cup" - this was interesting because how do you wipe down a table and forget the dirty cup? Lastly its often too cold! It's time to turn down the AC read more

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Ive came here twice now from douglasville an hour away just for them to be closed they said they were open when i called i got there and they told me they had to close early last time the kitchen caught on fire who knows what us was this time but i guarantee you i will not be returning to this location i believe they like to close early to go home and thats just completely unacceptable it was 12:00 when i got there meaning i am entitled to two more hours of dine in experience.. read more

I had Ashley R. as my server, the food was excellent and she was very accommodating. My water was always full and she had me in and out right before work. read more

I will never come back to this location ever again. When I arrived the host wasn't as inviting as I usually experienced. I let her know I was on the call ahead and she had an attitude with me and stated a glitch on the screen. She was tall with glasses. I was sat with a server by the name of Tre. She was excellent. She suggested the lemon cornbread which was delicious. I was shocked by how the managers talk to their employees. Tre was bringing plates to the table for the cornbread and then I heard a manager disrespecting her and then said something about her hair. There is no way that a manager should talk to someone like that in front of guests. My family and I came to eat not to watch another show of Lemmy and the baddies. I was close to pulling the manager aside because he was out of line. This location needs a whole new management team. read more

The wait for server was a bit long but the food didn't disappoint! Eggs scrambled to perfection, pork sausage juicy & cheese grits were delicious.. no complaints read more

Had a horrible experience today (Memorial Day). We checked in online and got seated outside at a high top. We saw the people who were seated after us get their food before us. Our food came out cold (waffle) and burnt (French toast) and the waitress seemed surprised when we sent it back after waiting for 45 minutes. I asked for a manager and was told by the 3 hostesses that it was too busy for them to let a manager know that I wanted to speak to them. We left without eating. This used to be a reliable neighborhood restaurant, but I've been disappointed too many times now. The fact that no one tried to make it better is what really got me. read more

Came here for brunch with a bunch of people. We had our name on the wait list, but the wait was still extremely long. Service was OK, the waiter skipped one of the guys in our party, didn't take his order, so he had to hunt the waiter down. Food was decent, all fruit in the fruit salad tasted like melon, even pineapple. Overall: plenty of parking, varied menu, slow service and long wait read more

First Watch - Tri athlete - Breakfast & Brunch Near Me - Smyrna, Georgia

Had breakfast pumpkin pancakes, scrambled eggs, and there's a substitute for the meat hashbrowns it was really good. The service was really good. I recommend it enjoy. read more

Forgot to use the waitlist function and it was a regular Saturday so the wait when we arrived was an hour long. Ces't La vie! Once we were seated our server Julian came right over and offer drinks while we checked out the menu. Can't say enough good things about him. He was amazing! Friendly, personable, made great suggestions and redirections on menu items and checked on us throughout. Food was delicious as it was on my first visit. Portions were generous. Presentation always looks good. Honestly, took half my meal home because I couldn't finish it. Make a plan and try this spot out. For a chain restaurant, you'll be pleasantly surprised. read more

First Watch - The Works! - Breakfast & Brunch Near Me - Smyrna, Georgia

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I walked in at 7:35am on a Monday morning and was immediately greeted by Liz who also worked as my server. She was very polite, easy to communicate with and thorough in taking my order. The restaurant was calm, clean and felt like a whole vibe. I absolutely loved the chill atmosphere and felt like this could be a great breakfast date place! I ordered the Morning Market Veg Omelette made with egg whites and 2 pieces of regular French toast with butter on the side and (without the powdered sugar-not my preference). Liz came back very quickly with my drink order and I relaxed until my food arrived. My first order came out perfect but was still hungry so I placed a second order of food and my server made the assumption it was to-go, but I wanted it for here and was going to pack the French toast for later. When you order food to-go, especially a breaded item...once boxed, the hot steam will make it soggy. A little disappointed because everything was perfect up until that. I finished out my meal, got the check and left. Always room to grow. I will be back, and try again but focus on specifying what I want next time so there is not room for assumptions. read more

First Watch - Receipt - Breakfast & Brunch Near Me - Smyrna, Georgia

The food was good. Not great. But good. Selection is very good. But I wouldn't trust the check-in system. Gave my number at check-in and was told 10 minute wait. 30 minutes later, still waiting. Caught the eye of one of the servers who sat us immediately (tons of tables available and no one waiting except my party of 2). Never did receive a text about the table being ready. Probably won't return. read more

Always delicious!! Great place no matter what state we are in! Good for healthy breakfast too!! Yum Yum Yum!! Try this plz e to take your family, I would imagine even a morning date would be a hit too!! read more

Joined waitlist an hour before arriving. Got a notification our food was ready yet waited 25 minutes to be seated because the host deleted our reservation. Severely understaffed. Food came cold. Waitress barely checked on us. Try to eat at a different location. read more

Love it here every time. Sometimes service is slower than others. Sometimes wait time is slower than others. Need to figure out what times to go and you'll be ok. Food is great! read more

Good ambience. The food was unfortunately cold (hence barely anyone in here). The "Atmosphere" is different (lots of cook-chatter using words that other guest were shocked to hear) Service same Overall I like FW. The patio during the fall/winter is sooo cozy. read more

First Watch - Solo... Breakfast before running errands - Breakfast & Brunch Near Me - Smyrna, Georgia

Short staff and loud music in the early morning. Could not adjust sound level. The food is good and menu has plenty of options.

Recently move to Atlanta from Chicago and all of my friends recommended this place, yes this exact location. Customer service is piss poor and feels as though inside customers were prioritized over the customers that were seated outside. Asked for water several times but didn't receive it until after the food had arrived. Ashley was sweet but yet was not attentive in the process. read more

I like coming to FW because I love how light their waffles are!!! I came to this location one day because I was craving one. The inside was fairly clean. I came on a Sunday so it was crowded, but I joined the waitlist before heading there so that made my wait pretty short. The server was friendly but brief in her interactions, I guess because it was a busy time. The food was fine, but wasn't very hot. The sausage was lukewarm and the butter just sort of sat smeared on my waffle and never melted into it, even though it was warm. I've never really experienced piping hot food at any First Watch, but maybe one day... read more

Late lunch about 1:00pm. Eggs were cold, grits for cold and just horrible tasting. Very much UNDERwhelmed by what we were expecting to be great. One and Done sadly. read more

This was my first time going to First Watch. Restaurant was packed on a Sunday but service was great. Our waitress was very friendly and knowledgeable. Drinks and food came out pretty fast despite the crowded day. The purple haze was the perfect combination of sweet and tangy, so good, had to order another. The queso on the carnitas meal was the best. The biscuit and gravy was very filling and went well with the crispy potatoes and eggs. Prices are also very reasonable. Would come back next time I'm in Atlanta. read more

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This place is absolutely delicious. No reservations, just add your name and wait but it does move fast. The food. The service and the overall ambiance is so great. Mimosas were delicious. Coffee was excellent. And the food presentation was wonderful. Go and enjoy! read more

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I went to a first watch location in South Carolina and absolutely loved it so went here thinking that it would be a similar experience. I was extremely wrong. The wait was super long. We put our name on the list online and it said a 35 to 50 minute wait. When we got there it had already been 30 minutes and they told us it would be an additional 30 minutes so in total it was an hour wait. Also, when I walked in, I got the vibe that the hostess was stressed out because she did not even look at me. She was really frazzled and looking down at her iPad and didn't even notice that there was a customer standing right in front of her. It actually started to get very awkward because she wasn't looking up at all. Note to the business to have someone who is greeting customers and actively attending to them when they walk in even if it is just put their name on the list or give them an update on where they they are in line. Once we finally got seated we placed our order, and our order came out in batches. Our waters took a little bit of time to come out. Then there was another round probably 10 min later with the rest of the drinks.!Thankfully, we did get an order of pancakes out pretty quickly. The rest of the food took a little bit of extra time to come out after that. Our waitress was really friendly so that was a plus and she was super attentive. As far as the food goes, I would say that it was lacking in flavor and just didn't seem to hit the spot for any of the items that we ordered. I ordered the egg sandwich, blueberry pancakes, and the watermelon wake me up juice. The pancakes were ok, but the syrup was not warm syrup and even though we ordered blueberry pancakes it didn't seem to have a lot of blueberry flavor. Also, The egg sandwich probably should've come with a different type of cheese because it tasted super bland with just the avocado egg and cheese. I don't think I would be back to this location, but I would be willing to give one more try and maybe just order a different dish but only because the experience I had in South Carolina was really good read more

First Watch - Watermelon wake up juice - Breakfast & Brunch Near Me - Smyrna, Georgia

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