Predatory practices and harassment of the elderly…read more I am appalled by ADT's refusal to honor my elderly mother's cancellation requests. She sent a letter in October and called in November, yet reps repeatedly ignored her "no," circling back with sales pitches until she was forced to hang up. It took me stepping in and threatening to record the call in January for them to finally process the request - but only after 45 minutes of bullying. They continued billing her for months after she legally requested a stop. If you value honesty and respect for seniors, stay far away from this company. They don't provide security; they provide harassment.

Worse Company Around!! Pressurized SALES PEOPLE! I was told, "Offer only good for 24 hours. If you…read morechange your mind it will only cost 200.00 to cancel the service" LIES LIES LIES In reality, it will cost you 70% of the remaining contract!! A 3 year contract!! That's actually Thousands of Dollars, not 200.00 I don't have thousands of dollars laying around as I'm disabled and live on a fixed income!! I WOULD NEVER have done this if I wasn't LIED TO!! If the company is so great they would Not Need SALES PEOPLE lieing to PEOPLE!! I'VE BEEN TOTALLY SCAMMED!! Worse Mistake I've made in many years!! DO NOT DO IT!! I wish I hadn't!!!

I'm writing this because today's interaction with Atlantic Security was so unprofessional that it…read moregenuinely shocked me. Months ago, I called Atlantic for a quote on a system. I decided to keep researching, because unlike many customers, I don't jump into expensive security decisions blindly. After doing extensive research, I determined that the DSC NEO system was the right fit for me. I contacted Atlantic Security again and requested a quote specifically for the NEO. The quote came back at over $5,000, which was unnecessarily high, so I declined politely. A few months later, I purchased the DSC NEO directly from Tyco Integrated / Johnson Controls--the manufacturer. Today, I called Atlantic Security to inquire about installation and monitoring. Instead of receiving normal customer service, I was spoken to with a snarky, condescending attitude by a representative named Laina. She told me they were "not interested in doing business with me" and that I had "wasted their time multiple times." This is completely unacceptable. Comparing prices, researching equipment, and ensuring I make the right decision on a multi-thousand-dollar security system is not "wasting time." That is called being a smart consumer. These are major decisions--not impulse purchases. Here's the part Atlantic clearly didn't bother to consider: My father's company is a major corporation with multiple homes, buildings, and commercial sites--every one of which is secured and monitored. He is one of Atlantic Security's largest clients. In addition: I personally own a large technology company, and the amount of future business Atlantic could have received from me alone is something they clearly can't even begin to fathom. Because of the disrespect I experienced from one representative, Atlantic Security has now jeopardized--and likely completely lost--two major long-term clients representing a massive amount of revenue. All because of one employee who chose to speak to a customer with rudeness, attitude, and zero professionalism. I will be filing a formal BBB complaint. At minimum, Atlantic Security needs to retrain or reassign Laina, because speaking to paying clients or potential clients that way is unacceptable in any industry--let alone the security industry. Congratulations, Atlantic Security. In a single phone call, you managed to lose a tremendous amount of business from two extremely large companies

This company's billing department needs professional training. I've sent over every payment made…read moreper month since March 2022 validated by bank statements, and as of today 9/08/2022, they have not corrected the problem. my last request to Atlantic Security was as follows: See below Please explain, Obviously, the accuracy of this matter is incorrect. I need a detailed report of all payments received to date. Please reference with invoice numbers. See your last error report response below. From: AR Dept ardept@atlanticcompanies.net Date: May 23, 2022, at 2:57:42 PM EDT To: Ron Brooks Ron-Brooks@outlook.com Subject: RE: Statement Dear RTB We have updated our records to show recent payments made on May 03, 2022, for invoice 245433. However, the payment made on March 24, 2022, is for invoice 241359, not 237851. So, invoice 237851 is still due and outstanding. Please don't hesitate to call me on the number below should you have any questions. Thank you for your business. Mat Cueva Accounting Clerk I ATLANTIC SECURITY Corporate: (904) 743-8444 ext. 122 | Fax: (904) 743-8466 1714 Cesery Blvd Jacksonville, FL. 32211 ardept@atlanticcompanies.net | www.atlanticcompanies.net From: Ron Brooks Ron-Brooks@outlook.com Sent: Thursday, May 5, 2022, 9:20 PM To: AR Dept ardept@atlanticcompanies.net Cc: Ads security Ads localprocess@gmail.com Subject: Re: Statement attention AR, Please update your records. See attachments.

Super rude! Super unprofessional! Change and add fees without letting customers know! Low low low…read morequality cameras! Awful! Beware! Been with them 15 years. Bought 5 cameras and they installed. Lots and lots of issues over the years with cameras breaking. Now they want to charge you over 100.00 to come out to your house when these cameras break and have issues constantly. Oh, they have added a "service agreement," but never let long standing customers know of this important change. And the new person answer calls and talking to long standing customers.....good luck. She just talks over and over you rudely not giving you the customer a chance to speak. Warning! Use a different more professional company!

As someone who was on the inside, go with someone else. They are untrustworthy from top to bottom…read more From point of sale, to install, to service, you cannot trust Kentronix. Just for example, they will charge you 102 dollars and some change to replace a 9 volt battery.

Poor customer service. Was told by the sales guy I had to wait for him to ring up a sale and he'd…read moreget the laptop I wanted to buy out of the locked case. I watched him ring up the sale waiting patiently and he just walked away blowing me off never to come back to unlock the laptop case. Probably went back and took a nap. I gave up and left. No one ever waits on you in the store. Miserable customer service and stuff out of stock.

I went here on Black Friday and back again on Saturday to make a large purchase. The Black Friday…read moredeals this year were great. The staff at this location were attentive and patient. Usually on a busy holiday weekend you have to wait in line to check out. They got me right up to register and I checked out and left. Probably my most stress free trip to Best Buy.

This is the local Jacksonville ADT sales center office which assists customers nationwide for their…read moreaccounts. I have been pleased with the majority of my interactions with ADT reps about my residential security system and found them to be courteous and customer focused. ADT continues to be a leading provider of security and automation solutions for homes and businesses in the United States and Canada, people on-the-go and their networks. I am pleased that ADT is making security more accessible than ever before, and backed by 24/7 customer support!

I payed for all the equipment so I would not have a contract and still somehow have a contract my…read morefault for not reading everything and trusting they did as I asked. Also name spelled wrong on the contract asked everything I had to call for them to correct it and they couldn't even do that. Had to speak to 3 different people to cancel the contract. Having to give out the same information. Horrible company horrible service would never recommend or use again. Unable to give zero stars.

I bought a security system with a lifetime warranty and now that that company is no longer in…read morebusiness Safe Touch will not honor their warranty. I have been a loyal customer for over 20 years and I would have to pay for a new system. I am severing tires with the company that does not believe in customer service nor taking care of their customers. Safe Touch has a low customer raining here on Yelp due to their inability to meet their obligations and take care of their customers.

Based on my many earlier years of encounters using Safe Touch I would have given it at least a 4…read morestar rating. But based on my overall fairly recent experiences with Safe Touch company, prior to when I very recently received assistance from Safe Touch's employee Justin, I would have given S T just 3 stars. However I would if possible definitely want to give more than 5 stars to Justin in the Jacksonville Safe Touch service center. Justin is an extremely helpful and a very patient service representative!! I have had three different issues come up over the past month re: 3 different component failures within my Safe Touch security system. All 3 issues occurred on weekend days when the Tallahassee office is closed during the weekend. I thus called S T's Jacksonville location. In doing so, I was very fortunate to have reached Justin. He was able to guide me through the process that was necessary in order to stop what had been a failed component's weekend long beeping warning sounds :-( . And today Justin very patiently stepped me though the processes that helped to rectify a third system component which had caused my entire security system to completely stop functioning over the weekend. I truly hope Safe Touch's management team fully realizes just how very fortunate S T is to have an exemplary employee such as Justin. He is an extremely helpful, knowledgeable, patient and a very kind S T representative!! If I possibly could, I would certainly want to give him more than just 5 Stars!!! Janice S.

Called them to rekey our recently purchased home in Jacksonville. Their technician John was…read moreunbelievably excellent. He came earlier than the appointment after calling to see if it was OK. Was totally professional in his work. And took additional time explaining what he did to my wife who is legally blind and me a disabled old man. In addition he helped me wife complete a chore she was having a problem with. Abi deserves the praise they get in many reviews because they have people like John! We highly recommend them!!

I called Abi Locksmith and made an appointment for service a couple of days later. On that day, I…read morereceived a call to confirm the appointment and the locksmith arrived on time. I had him install an entry door lockset and make a small repair on another door. The price was good and I was very satisfied. I recommend them for quick, efficient service.

Highly recommend for home Surveillance needs. They installed my cameras almost 2 yrs ago and still…read morego out of their way to make sure cameras and camera app is running in tip top condition. Very thankful we went with Godfather Spy Shop. Great customer service!

WOW! Color me impressed! These guys cameras and customer service are incredible!…read more I work in the same strip as Godfather Spy Shop and today a random truck hit my coworkers car and then TOOK OFF! ***HIT AND RUN!!*** We had an eye witness who saw what the truck looked like but she could only get the first few numbers off the phone number listed on the truck's body. If only there was a video of the recorded incident so we could get a better view! Enter Godfather Spy Shop. They are on the OPPOSITE end of the strip mall but they had the entire thing on video. Their cameras are SO powerful that they were able to see over 100 feet DOWN the parking lot to where it happened. The owner didn't have to help us since we weren't customers but he took the time to go through all their video feed for the last hour until they found the truck matching the description. He then walked to our office and let us have a copy of the video for proof when my coworker makes a police report. I am just floored with how nice he was and how CLEAR the video quality was! Thank you SO much Godfather Spy Shop. You were our Knights in Shining Armor today! Cannot recommend enough!