A huge shout out to Trevor for his PHENOMENAL customer centered service today. He was just patient and when was unsure of an answer, rather than stumble or make something up, he went and found the answer! This level of service should be a role model for others. Trevor was kind, patient and outstanding representative for Best Buy!!! read more

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Poor customer service. Was told by the sales guy I had to wait for him to ring up a sale and he'd get the laptop I wanted to buy out of the locked case. I watched him ring up the sale waiting patiently and he just walked away blowing me off never to come back to unlock the laptop case. Probably went back and took a nap. I gave up and left. No one ever waits on you in the store. Miserable customer service and stuff out of stock. read more

I went here on Black Friday and back again on Saturday to make a large purchase. The Black Friday deals this year were great. The staff at this location were attentive and patient. Usually on a busy holiday weekend you have to wait in line to check out. They got me right up to register and I checked out and left. Probably my most stress free trip to Best Buy. read more

I'm a long time fan of Best Buy! For my YouTube and podcasting cameras, mics, and other accessories, I have always found deals and excellent customer service, which has helped increase my visits here. For example, around Black Friday the deals on the new Apple MacBook Pros with the M4 chip were so amazing that I found it was time purchase one to replace my 2018 version. At $300 lower and the Apple Care that comes with it because I belong to the Geek Squad probably saved me up to $500. I also purchased a gimbal for videography at a greatly reduced price on Black Friday as well. I actually did it the smart way. Order first on the Best Buy app (create an account), then either have it sent to you or go pick it up at the store when it's ready. The delivery service is stellar. Don't fear using it if you want to go that way. Never had any issues and the drivers have been super courteous too. Also, if you shop frequently at Best Buy, make sure you join the Geek Squad. It offers great advantages to serve and other 2 year warranties for free that will extent the life of your purchases. This remains an excellent Best Buy store. This one has always had great service, super courtesy when assisting customers, and if they don't have the product at the time of your visit, they will help you through the process to get it. Proud to give this Best Store a second review! It felt good to be here back when I first reviewed it a few years - and not a thing has changed about it being top notch electronics venue and a continued favorite for acquiring new gear for my social media channels! Recommend: VERY HIGH read more

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I sometimes have to wonder how a retail store gets it wrong. I mean, it should be fairly easy. You have merchandise for sale. There's price stickers on it and you bring it up to the registered pay. We came into the store because my husband needed a new computer monitor because his died. He's only on it part time so we wanted to get one that was in an open box. We went to the area in the back of the store where they had their monitors. There were several open box monitors underneath the desk where they had the monitors but not a single one had pricing on it. So we had to wait for somebody to help us , they only had two employees working that whole section of the store that had to do with the televisions the monitors and everything. The employee could not even tell me what the price is so we had to carry all of the monitors up to his work desk so that he could scan them and tell me what the cost was Probably would've been better off spending the extra 20 bucks and just getting it at Costco because we spent probably about 40 minutes in the store The only reason for the two stars instead of one is because they do have a decent assortment here read more

Best Buy's greatest asset: their employees. I ordered an open box (excellent) Sony Bravia TV from the Best Buy app. I was so excited to get it when I returned home from work but when I opened the box, the screen was cracked badly. I immediately went to The Best Buy at Towncenter to get this resolved before they closed. Their staff was great. Jared helped me find a the model in very good condition in the store. He also made sure I had everything I needed without making me pay any additional costs. He was very professional. Best Buy needs to promote Jared. It's customer service like this that will allow Best Buy to continue to survive in a world where physical electronics stores are near extinction. read more

Bought an open box dishwasher on 09/22. Suppose to be delivered on 10/04. Delivery cancel with no notification. Happened a few more times. Dishwasher finally delivered but not workings pretty much delivered a broker dishwasher. They reschedule for new one, still can't deliver on time. Finally got fed up and ask for refund on 10/15. Month almost over. No dishwasher, no pickup, no refund read more

Needed a big screen for the bedroom. Staff here was fantastic I was in and out in less than 15 minutes with what I needed. Great people at this location Thanks much , greatly appreciated read more

Bought a defective TV on Amazon that i guess was sold by Best Buy. I needed to return the TV because the screen was faulty so processed the return through Amazon and was told I needed to bring it back to Best Buy or pay to ship it myself. I call the Best Buy at TownCenter JAX 4906 Town Center Pkwy, Jacksonville, FL 32246 (904) 928-1999 to confirm this was what to do and they said yes. I drove the hour there with the TV and was told by the store manager that they would not process the review if the TV was not working? This is after he unpacked the tv looking for a cracked screen???? I can honestly say I have never had worse customer service, and then to find out that the person who failed to even look at the return policy and direction I handed him was the store manager is very telling! Beware if you buy anything on Amazon that comes from Best Buy you have no return options! read more

I was racially profiled by the employees in the Apple section. I came to the store today to return a defective refurbished MacBook Air that I had purchased yesterday. The computer screen kept glitching so I decided to return it and possibly purchase a new MacBook Air instead. The employees in the Apple section were very dry and it seemed like one of the employees was security or loss prevention. ( older white man and younger Latino man). I am not sure why someone would assume I would steal. Idk I guess because I am black. It's crazy because I had just spent $600 on a computer from Best Buy that didn't even work. If you are black I wouldn't purchase from this store. They are extremely racist towards black people. I will buy a MacBook Air from the Apple store instead. read more

Best Buy - The defective MacBook that I returned - Home Theatre Installation Near Me - Jacksonville, Florida

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Apologies as this is not specific to this store, but Best Buy overall. I bought a laptop and couldn't get the sound working after hours of attempts. I called Best Buy support and they wanted to charge me for help. It's a new laptop. The only other option I have is to return the laptop for a refund. I really think it's a quick fix for someone more technical. But I can't get to that person, so the laptop goes back and I'll go directly to Dell for the next one. They'll lose my money; the laptop is now used and I won't go back to them. They really need some management help. read more

We purchased two iPhones online because it said they were in stock only to arrive and be told there was only one. This was inconvenient however what happened next is what really sealed their fate. We have the original order moved to a different store for pick up. We drive there are are told sorry it will take a very long time for them to even pick our order up as it is "holiday season". The lady named Shelly told us that thrice and then she asked us to step aside so she could help someone who "actually has an order"!!!!!!! This is was did it for me, I stormed over to the manager and demanded soMe clarity. He took care of it all and within 30 mins we were leaving with our pre-purchased phone!!!! Man I really hate Best Buy that was such a hassle and don't be in customer service is you're not going to be a decent human to others. I mean it is the holiday season! read more

I thought I had completely fried the battery on my laptop after accidentally leaving it on the charger for 2 days straight. I came to the geek squad as a walk in and was helped immediately. Shoutout to David on the geek squad for troubleshooting the issue, saving me from having to buy a new computer, and having a great conversation! read more

We brought in our Gaming PC to have the mother board replaced. Afterwards we had some issues with drives not being detected. Lawrence with the Geek Squad hooked us up . Re configured everything and installed drivers was super helpful and got us on our way . 5 stars to the geek squad !!! Thanks Lawrence! read more

My husband had a great experience television shopping at Best Buy! We were in the market after our living room television stopped working. I am an avid LG user and my husband is a Samsung lover. We received help from Keara and Armand who are the two Samsung experts at Best Buy that assisted us in picking the best television that met all our needs. They demonstrated all the features the televisions in their back room. They answered all our questions regarding the different sound bars and the rear speakers. My husband and I don't know much about televisions or the Samsung brand but after we left Best Buy we were better equipped to make an informed decision on what television to get. We then drove to two other competitors stores such as Walmart and the Nex (the navy exchange store) and we received the best service at Best Buy. We didn't feel rushed. Best Buy had the item we needed in stock allowing us to leave with the television we wanted the same day. I also have to add that Best Buy had the cheapest price and they also price match! There is also a ton of other televisions on sale! You should totally check out their store! read more

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Staff was friendly and greeted with enthusiasm but there's was very few options and most things were unavailable. Quite a let down when looking for cameras and/or electronics. read more

Best Buy - Home Theatre Installation Near Me - Jacksonville, Florida

I placed an order via the BestBuy app for pick-up. When I arrived to pick my item up, they unfortunately could not locate it for 30+ minutes (even though the order said it was ready). Even though I had to deal with this issue, every single staff member was more than willing to help me out. Huge shoutout to George! He went above and beyond to help me resolve this issue and my package was eventually found. read more

My daughter and I went in there to buy a laptop an apple precisely we stood in the Apple area for about 25 minutes with no help at all! We just wanted to get it we knew what we wanted we just wanted somebody to help us finally we walked away and decided to order it online instead and pick it up there when we got to the pickup line they said hold on a minute we're going to get it there was one left according to the website no one in the store could locate this laptop so after an hour of looking we told the lady that it's not going to be found what do we do next well she probably just canceled our order and said well you can just give us the 1,200 and we can order you a new one to pick up at another store meanwhile we have to wait two to three business days to get that refund back and she did this without really asking us if we wanted to do this at all! Then she goes to get a manager named Kevin and he proceeds to do a lot of nothing also and in the meantime he also becomes very defensive with us telling my daughter she needed to straighten her face up and not look like she's going to be mad how dare he! The store was completely disorganized slow and not enough people I'm never going to this place again they probably won't miss me though but I thought I needed to tell you. read more

Had an issue with an online order - a South Carolina Best Buy store shipped a stolen PS5. I took it into the Town Center store, and despite this being a strange situation, the associate and his manager were able to help us quickly and take care of the situation. I'll definitely choose this Best Buy over the other Jacksonville stores. read more

Smaller than average Best Buy. We were rather disappointed when we were there, store shelves were not stocked as well as they could be - it appeared as if a huge sale had occurred and they had not yet recovered from it. We were not greeted coming in or leaving and when we tried to find someone to help us locate what we were looking for, the couple of people on the floor that we did spy managed to disappear from sight. Not a good sign. We'll skip this particular store next time. read more

Best Buy - Store front - Home Theatre Installation Near Me - Jacksonville, Florida

The Best Buy store in the Town center is the worst!! Not only was I in line trying to return a package that I was ensured that would operate for my home, which it didn't!! Others were inline for similar experiences, we were told if we purchased a guaranteed bogus service for 50.00 then we could return an item that doesn't operate!! I called corporate and spoke to Sai who said I couldn't even exchange the equipment without basically giving them $50.00. DO NOT SHOP in this store!!! read more

Went to the store to get information about my options for purchasing a laptop for school. I was weighing option between new or out of the box and didn't know which choice was the better option. Ms. Kaitlyn helped me out and made my experience so easy and enjoyable! She got me set up with everything I needed! And at a great price! I am writing this on my new laptop and I couldn't be happier! Thank you Kaitlyn for going above and beyond for me and making my shopping experience easy, enjoyable, and effective! You're amazing and Best Buy is lucky to have an employee like you! I will definitely be back to see you! Thanks, girl!! read more

Garbage. Sent me all over the store for an exchange, only to find it wasn't in stock. Then they told me it was at another store. Drove straight there to discover that wasn't true. Said they'd ship it. Asked for my updated address twice. It still shipped to the wrong address. Tons of BS from support trying to fix it, told me I have to re-contact them later on in the shipping process, as if waiting for customer support once isn't enough. Then the site kept crashing when I did try to re-contact them. I never want to see or think about a Best Buy ever again. Jerry was cool though. He was the only person who seemed to know what he was doing. read more

My husband & I decided to buy each other Apple Watches for our birthdays. I shopped in line to see best way to purchase. Found that Best Buy had good reviews and they had technical help and the vast selection. We went to Best Buy and our sales person, Dia, was excellent. She got our watches from their stick, helped us pair them with our phones and gave us store credits to spend for our old watches. Great experience! read more

At first I thought maybe just this location was trash but after weeks of dealing with the situation I'm in I've realize the entire company is trash!! I purchased an AVR (Denon) brand new for $530. Within the warranty time frame it became a paper weight so I began the warranty process. They gave me a credit for the purchase amount and I decided to go with a different brand and bought an excellent condition open box used pioneer. When she shipped this to me the box stated fair and the equipment was barely that. I've now been battling with "customer service" if you can even call it that to get either my money back or get the equipment at the condition level I purchased it at. The fair equipment has two broken feet and no remote. Instead of getting me what I purchased they are offering me 20% off the excellent condition price for the fair equipment I received, however that actually comes out at a higher price than what they sell the fair condition item for in the first place!!! I have been in the store, on the phone, on line and NO ONE seems to be able to fix this problem!!! Screw Best Buy!!! And their garbage ass customer service. And the idiot that things trying to sell someone at a higher price than actually advertised in the first place!! Edit:: a manager from this location Jackson, finally helped us figure out a way to get what we want at a decent price. He helped us out tremendously and even discounted something so the price was comparable to what we were getting in the first place. For him I upped 1* to 3* read more

Best Buy - . We bought ob excellent and received ob fair. And being offered 20% off the excellent which is Higher than the fair listed! - Home Theatre Installation Near Me - Jacksonville, Florida

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There aren't many options for tech in town. Best Buy usually has a good selection and decent prices. I was surprised to learn that the Regency location closed a week ago. That's a big bummer since I avoid Town Center as much as possible. It was also convenient for combining trips to Guitar Center. read more

Best Buy's quality has severely went down over the years. If you buy from here, do NOT bother with online ordering. They do not update their site to let you know something is out of stock until after they have taken your money. It then takes a week in order to even start processing your refund, which can take another 7-10 days. For Cyber Monday I was so excited because I wanted to get my mom a new phone. When I went to this location, we were plainly told that the item was not there, and to check back the next day. No apology or willingness to help, but whatever. I figured that team member was just having a bad day, no problem. I then get an email at 4 in the morning saying that my order is out of stock and there is nothing that can be done. They claim you can update your pickup location, but you actually can't, because the order is "already processed." Not sure how it can be processed if there was nothing to process... but okay. Then when I called customer service, they said there's nothing they can do, and to expect my refund to begin to be issued on December 8th. I was then abruptly hung up on. Uhhh... excuse me? It's YOUR website, not mine; take some responsibility! I never received an apology, in person or online. I don't know if this pandemic has messed them up or what. I have never had such rude customer service from any store before. I was calm and respectful -- I just wanted to know why it would give me the pickup option if they don't have it in stock. I got no answer. My guess is that their fulfillment team isn't doing their job right, or maybe their system count is severely flawed. Whatever it is, the least I could've gotten was an apology. I felt like an inconvenience for something that wasn't even my fault. Now I have to tell my mom that she's not getting a new phone after all. If at all possible, do not rely on Best Buy. They don't care about you or your hard earned money. This will be my last time using them for anything. read more

I purchased a new cell phone on bestbuy.com and picked it up in the store at Town Center. The process was simple and painless. I upgraded my cell phone with Verizon by purchasing a new phone on bestbuy.com. It would have taken a few weeks if I had requested the phone be shipped to me so instead I picked it up in the store. By purchasing online I was able to walk into Best Buy and go to customer service where my phone was ready for pick up. I had to show the confirmation email, my drivers license and the credit card I used for the purchase. I would recommend purchasing a phone this way if you have decided which phone you want and do not need to check out the inventory. I will be handing all my cell phone purchases online going forward as it saved me time and energy! read more

I placed an order online. Received an email stating the order would be ready that same day. I walk into the store a few hours later, and was directed to the check out line that's merged with the store pick up line. I wait. When it's my turn for help, I'm then told I need to wait in an unmarked line for pick up. Then an employee tells me I should go back in the line I was just directed away from. Get called from the same person as before. I tell him the other employee said I can pick up here. He gives me attitude and reluctantly looks up my order. Then tells me the order is pending and they have no idea when it will be ready. I understand working at Best Buy might not be the most pleasant job especially during a pandemic. But the level of disorganization is pretty infuriating. read more

Had to go back to BB for a GeekSquad intervention. They installed our new 65" Samsung along w Bose sound-bar. They did an amazing job but for some reason the sound-bar quit working a few days later. They setup a new date for a tech to check it all out. The tech called ahead of his scheduled appt and arrived on time. He quickly identified the problem and got things all taken care of. On time, knowledgeable, courteous, what more could you ask for! Great job Geek Squad! read more

Best Buy - GeekSquad certified - Home Theatre Installation Near Me - Jacksonville, Florida

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We buy the majority of our electronics (blurays and cds included) from Best Buy. It's great that they price match other stores. Since we have a Rewards card here, we prefer to price match and purchase everything here to get our points. We've always received excellent service at this particular store. The employees in each department are very knowledgeable. If there's something they do not know, then they are quick to find someone who does. It's amazing how many different cables there are for hooking up receivers to televisions, bluray players, etc. They never steer us wrong on what we need. it is helpful if you take photos with your phone of the back of the devices you need the cables for. It allows them to help you much more easily. We've also needed advice on Wifi range extenders, universal remotes, and other devices. Again, we've never been steered wrong. Everything is organized neatly by department. If you can't find what you're looking for, there's always an employee nearby to help. You won't find yourself running around throughout the store looking for help. Often, when you're in a department, a employee will approach you asking if you need assistance. Even if I do not need assistance, this is always appreciated. I love that they recycle electronics for free. We recently brought in our old flatscreen to recycle and they took it with no problem. Since hubby and I are so into electronic gadgets, we come in often just to browse around even if we have no intention of making a purchase. Although we still usually end up purchasing something, even if it's just a bluray. The only negative I can say about this particular store is I have noticed they do have fewer bluray selections than the Best Buy on Blanding Blvd near the Orange Park Mall. Checkout is a breeze and there's never much of a wait. They do a good job at keeping plenty of cashiers available at the front. If you don't already have a Best Buy Rewards Card, I highly recommend getting one. They are free. You get one point for every dollar you spend. For every 250 points, you get a $5 certificate to be used in the store. So basically, you get $5 for every $250 you spend. Doesn't seem like much, but when you spend as much money in Best buy as we do, it can add up pretty quickly. read more

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This is our go to electronics store especially during special sale weekends like this Memorial Day 2018! We were very fortunate to find one of the last available iPad minis on sale and marked down $100 off MSRP! It's purchases like this that keep me coming back to Best Buy! Our customer service experience with Best Buy has been consistently good and I mentioned already that I love those special sale weekend discounts on items! Love the new location of this Best Buy which moved from across the street to the new Town Center Strand! We will be back! read more

Truly deserve 1 star. Item says in stock ready for pick up and upon arrival no one can find the item but instead lie and say there system has not updated. 40 it took them with no results. Store manager could careless and wouldn't even come out to speak with me regarding the issue. I guess I could have called the store to ensure availability right? Wrong. Lol you can't even call the store and speak with anyone as per the foreign call center all lines to the store have been disconnected. So the lesson is simple. If it says there is availability online don't trust it as whoever is in charge of managing inventory at this store should cLearly find a new position. Also to the store manager way to step up. Filing a corporate complaint. ;) read more

If I could leave zero stars I would. We went in to get new cell phones and new keyboard and mouse. 1st stop where we stood and looked at the phone we each wanted. Two female employees stood there talking and laughing. Neither ever approached us. We had questions but were never given the opportunity even looking them in the eyes so my husband said let's go look at keyboards and mouses. They didn't have what we were looking for. As we walked out the door there was a man at the doors in Best Buy clothing and wearing an earpiece with radio. I told him he needs to get the cellphone employees to start waiting on customers. He just looked at me and out the door hubby and I went! Y'all lost sales today and possibly customers for the future. read more

Best Buy has the WORST customer service on the planet. I spent $3500 with them for 2 TVs. First was delivered no problem. The 75" they said would be delivered 7 days later. I had it delivered in the morning slot because we are busy. Delivery day came. No delivery. Not even a phone call. I spent hours trying to get anyone to tell me what was going on. FINALLY, someone told me my delivery was cancelled due to driver personal reasons, which turns out that is code for, "my house is across town and they are too lazy to drop it off". So now they want me to wait another 9 days for delivery. Wtf? No compensation for their screw up except a meaningless apology from some random customer service person who knows nothing about the order anyway. Absolute worst experience. I ordered this TV from the Saint Johns Town Center location in Jacksonville, Florida. This place is a complete joke. Better off going somewhere else if you need it delivered. read more

I had no idea Best Buy moved across the street from where they were originally located. It's definitely more spacious when it comes to parking. Parking was tight in the old location bcuz we had to fight for parking with the toy store. That could've gotten ugly with the parking especially with Christmas coming up. Unlike the IKEA store, the employees at Best Buy were not as friendly. We asked for a receiver or adaptor type thing and he says, yea I know you can find it over at the Home Theatre Section, while pointing. Things have changed in this store so an escort would have helped. ‍ But I'll give him the benefit of the doubt and say, he was told not to leave his area of responsibility. Moving on, we get to the home theatre area and no one was available at first. I stopped an employee and he asked the two guys working in this section if both of them needed to help that one customer. Could one of you possible assist us females out. I am a "watcher". Meaning, after working and watching people for 28 years with the Police Department I observe quite a bit. From your attitude, your demeanor, your prejudices etc. how you use your hands,head, eyes and tone in interacting with a customers. Having said that, I was taken a back at how "short" the guy was addressing my sister, as if she didn't know what she really needed. So when we get to his register and gets her and her husbands information and probably see how much they are spending, a "nice" light went off. Oh these girls are serious buyers and can buy! Anyway, let's hope the Geek Squad doesn't come to the house talking to us like we are two years old. read more

Best Buy - SUPER UHDTV super clear! - Home Theatre Installation Near Me - Jacksonville, Florida

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Had a great experience with JB. Truly a professional with a ton of knowledge. He was patient and thorough and we were about to make a decision but the store was closing. Good thing because when we went to make the purchase all of the items that we were interested in were out of stock. One is actually on back order. That was where the one star was lost. When we went in to actually make the purchase the salesperson was immediately up front about what we could and could not get immediately or quickly. This was valuable to our decision-making. read more

The worse experience buying an oven. Waited 2 months for the oven got the wrong one. 3 month later still waiting. No response from them.

Bought defected life proof case. When I called the number they said they can do exchange. Woman with long braids behind the seat refused to honor. Everyone behind desk refused to make eye contact and we're completely rude. When I called the number again the lady said I could do exchange. Then I called again and Hispanic man on phone was super rude when I asked questions or for a higher up. I will never buy from Best Buy again cause they know there quality of products are shit and that why they only allow 15 day return!! DO NOT GO HERE UNLESS U WANT TO BE DISRESPECTED. read more

Best Buy - Proof that this man and two other women follow the policy of doing exchanges but the store refused to honor. - Home Theatre Installation Near Me - Jacksonville, Florida

I get it, people need help. Clearly the average person that steps foot in Best Buy probably shouldn't be in Best Buy but why does that always get in the way of people who actually know what they want and need. read more