There was no hot water coming from the faucet in my bathtub. I called on Friday, 9/11/26, and Leo…read morebooked an appointment for today. Ivan is truly fabulous - he arrived exactly on time, diagnosed the problem, quoted the cost of the part and completed the repair quickly. He was very polite and kept me informed during the process. I'm very pleased that Ivan was able to come out on such short notice. Five Star did not charge a "weekend fee", for which I am truly grateful!

Eze arrived promptly and started the diagnostic and identity my leaky p-trap issue quickly. He is…read moreknowledgeable and get the issue fixed and even showed me videos the proper way to install the garage disposal. Highly recommend his services.

Chase was efficient, polite and got the job done! Would call them in a heartbeat. What a way to…read morestart the weekend.

I would strongly not recommend this company for plumbing services. The communication was not…read moregreat. We agreed on a discounted price, and then they reneged. Would not agree to it even after I had documentation. Also, they were not on time, and did not notify any arrival time windows. They had no business cards, and no invoice of the price details. Even their discount price was very high. I contacted another plumbing service, and they immediately came out. Their price for the same work was half of Sewer & Drain Champion. Sewer and Drain Champion has no credibility and is poorly managed. Do not use them! Dillon the Owner promptly responded. He said they have no recollection of my dealings with them. That is not true! One of the technicians I dealt with was Bill. He was cordial, etc. and worked to get the price of the sump pump installation down to $2500. from $2800. An employee named Chase texted me and said they couldn't offer the lower price. The other company I am now hiring can do the exact same work for $1400. So don't tell me it can't be any lower. Also, an employee named Matt was supposed to install the new sump pump and never communicated to me any arrival time. Here's a picture of the company's van parked in front of my residence last week. They were here and I did interact with them. I recommend any future customers use Sewer and Drain Champion use at your own risk. I hope you have a better experience than I did. Crickets! Your company was here. I have no further comments or wish no further interaction with you or your company. I will definitely never recommend anyone to use your plumbing services. There are many more professional and credible companies out there with better competitive pricing.

I called and scheduled service for 1,200 gallon septic tank and a 1,000 gallon dosing tank. They…read moreshowed up on time. Provided great service! Price for service was fair. Completed as promised.

Roman is on time and gave me very good details and solve the problem. Price is reasonable for last…read moreminute weekend call on the job.

I can't say enough great things about Sam. I texted him 2 days ago and this afternoon, right on…read moretime, Sam was at my door. I needed a garbage disposal replaced, Sam quoted me a very reasonable price to install the new unit I had purchased. When he arrived, Sam asked what happened to the current disposal and said he would try to fix it so I could return the one I purchased. He indeed fixed the unit!!! He let me know if anything happens in the next couple weeks, he would come back out and install the new one. If all is well, I can return it! Truly appreciate his honesty , his standing behind his work and trying to save me $$! I'll definitely use him again!!

Sam is very knowledgeable, prompt and did quality work. I would highly recommend. He is easy to…read morecontact and schedule.

So pleasant and affordable. Very professional. We appreciated the honest answers and he was…read moreverbally aware with us that our project could cost more.

Tony was our service tech this morning. Prompt response, friendly & respectful, fair pricing,…read morequality work, and knowledge of the work. We were grateful that he explained all the work and what was needed while not trying to oversell us on any unneeded services We would definitely recommend and use again if needed.

Super Brothers responded quickly, and Roman was fantastic! He was very professional, courteous, and…read moreeven removed his shoes before coming into my home without me having to ask. He diagnosed and fixed my issue promptly, and their pricing was extremely reasonable. I really appreciated the excellent service and professionalism. I would definitely recommend Super Brothers and will use them again in the future!

I got 3 quotes for a re-pipe of my house (2 ba, ~1600 sq ft). One was insanely expensive; nearly…read moredouble, so they got thrown out right away. Super Bros was not the cheapest, but very competitive with the lowest quote. There were a few reasons we went with Super Bros. First, they got started on my whole house re-pipe the next week. The other company had me waiting for more than a month. The other reason is because Super Bros was super communicative and explained the whole process before it started, asked lots of questions about my preferences, and was incredibly transparent about every details and process. My primary point of contact for this job was Jeremy. He was actually another reason that I went with Super Bros, as I never felt like he was trying to upsell anything or push me into doing something I didn't want or need. He was clear about where there were options and where he has seen challenges from a project like mine in the past. His experience and demeanor were what locked it in for me. After agreeing to use Super Bros, the next week I was met by Mike, who walked through with me as he was point on the project. I work from home so I was around for the entire thing, but I can honestly say that there was barely any disruption to my workday. Yes, the water was off for one of the 3 days of work, but other than that and the expected noise of cutting out metal pipes here and there, the disruption was nearly invisible. I was also greeted by Serge and Denis who were handling different parts of the project. Both incredibly polite and obviously damn good at their jobs. This was NOT some group of minimum wage kids subcontracted to do the work. every one of these guys was an experienced and efficient tradesman from what I could tell (admittedly I'm, not a plumber, but you could tell that they were professionals by the quality of their work, their speed, and some of the challenges my house provided that they were able to find workarounds for). You can probably tell that I'd recommend Super Bros for your next plumbing project, but in case there was any question: you should use Super Bros for your next plumbing project. Highly recommend!

I had an excellent experience with DS Plumbing! From the very beginning, communication was great…read more He actually called ahead to ask if he could arrive earlier than scheduled, which was a pleasant surprise and really appreciated. I had several items installed, including a fill valve, supply line, a non-electric bidet, and a new quarter-turn emergency shutoff valve. Everything was installed professionally, and he took the time to make sure everything was working properly before he left. The pricing was fair, the workmanship was excellent, and the entire experience was smooth and stress-free. It's refreshing to find someone who is punctual, respectful, and takes pride in their work. I wouldn't hesitate to hire DS Plumbing again and highly recommend them to anyone looking for a reliable plumber.

I had DS Plumbing replace a very old hot water heater. I highly recommend Dennis.. he communicated…read morepromptly, quickly and professionally replaced the water heater and did so at a very fair and reasonable price. Thank you Dennis!

Going to take this time to vent... not about Drain Time, they were great. Got a quote, was given…read morealternatives including how to DYI (literally every step plus what not to do), but I opted to have them do it for peace of mind since I am not handy and they offer a great warranty. The guy that came out was professional, did a great job, and walked me through the process (which was exactly as I was told on the phone). The problem is how my wife noticed our spigot was leaking outside... and AFTER the guy fixed it, my wife asked if she could just leave the water on and just close the hose nozzle when shes done using it. So we fixed a leak that we wouldn't even had notice should my wife had a thought a day earlier. Sigh...

Fast response and fast to get seen to get an estimate. Brandon was friendly, easy to talk to. Let…read moreme know that I needed a new toilet. As great as that was, i should have done more estimates as they charged way more than it should have been. Word of advice, get a toilet through a store, then have them install it for cheaper. Anyhow a different tech came to put the new toilet in. He was nice and did a good job. However, should have checked the upper tank and it was wobbly a bit. I messaged them and ask if that's normal. A different tech came and temporary fixed it. I believe it's that type of tank that is just not steady in the upper part (top flush button) I ended up again using a towel to put behind to make it sturdy. Imagine that, a pricy toilet that uses a towel to keep the upper part sturdy. As annoying as it is to get estimates, you should definitely do that before you settle for one that's more pricy than it should have been. And all they care about is you rating them and keep asking you to rate them through email and phone.

Fixed a busted water line and was able to complete the job quickly. Highly recommend.read more

There was a smell emanating from our guest bath. Googling the cause of the smell put me in panic…read moremode. I called Draintech to inquire about a possible sewer leak. Kaelin answered the phone. (on a Sunday) I was expecting to get the answering machine. I described the problem and he calmly walked me through the possible causes. He gave me step-by-step instructions on what might be causing the smell. I wasn't confident that I could fix it myself, so I booked the scheduled visit that following Wednesday anyway. But after hanging up, I tried his instructions. And sure enough it fixed the problem. Long story short, if you have a spare bath that is unused. Not running the flush or shower can cause a ?vacuum? where the sewer smell could escape... (something like that, but don't quote me). I haven't written a review here in years, but wanted to let everyone know that Kaelin (Draintech) is a good and honest business. He could have kept our appointment and I would have happily paid for his visit. But instead gave me the instructions to fix it myself. That's amazing. He didn't get a payment from me this time around, but he earned a faithful customer for any future plumbing issues I might encounter.

I had a wonderful experience with Preferred Plumbing and Drain! From the very first phone call,…read moreeveryone was friendly, professional, and so helpful. They responded quickly, and I was very impressed with how fair and reasonable their pricing was. The gentleman who came out to my home was friendly, knowledgeable, and took the time to help me understand everything. It's refreshing to receive such great customer service from start to finish. I would definitely recommend Preferred Plumbing and Drain to anyone looking for a reliable, honest, and friendly plumbing company. Thank you, Preferred Plumbing and Drain, for your excellent service and help!

We just moved to a new apartment and after a few days, we noticed the toilet was being wonky. Put…read morein a maintenance request and they called Preferred Plumbing & Drain. Our plumber, Truth, worked so hard for us! He tried every possible resolution and then ultimately, went out and got us a new toilet and installed it all within a few hours. He cleaned up after himself, didn't cause any extra damage, and was so nice and polite. We had to write a review for him. Thank you so much Truth for helping us on a Tuesday afternoon/early evening. We really appreciate it!!