Dr. Koditek is amazing. This review has nothing to do with his level of service, knowledge or…read moreexperience. On the other hand, there is a staff member there that can be very rude and passive aggressively judgmental with any option you choose that is not hers. At first, she comes off helpful, then she starts judging you and your choice of frames. To say the least, I felt belittled and not treated with respect. I normally don't go out of my way to submit bad reviews, but I wanted to share my experience to hopefully brace any future or existence customers that go to Carbon Valley Eye Care. It's unfortunate that that one experience is making me contemplate taking my business elsewhere. My suggestion as someone who has worked in customer service for 12 years, it might be a good idea to have some sort of frequent customer service training (there are plenty of online trainings that don't cost much and would really help staff make customers feel respected and welcomed) it's such a simple skill that unfortunately for some has to be learned.

My family and I have been going to Dr. Berger and Dr. Koditek for several years (long before they…read moreopened this office in Frederick. I do highly recommend them both however I cannot say the same for the office staff or the lab that makes their lenses. The glasses I purchased were loaded with all the extras (anti-glare, anti-scratch, polycarbonate, photo sun, etc.) however within a year I noticed that the lenses seemed cloudy and no amount of cleaning made it better. I took them to the office and they replaced the lenses under a 2 year warranty. Thought everything was good. Unfortunately when I went back to replace them again for the same issue (called crazing) I was told that they couldn't honor the warranty on the replacement lenses as the warranty only covered the first pair! Worse yet, the woman I spoke with insisted that the only way that this would occur is if I left them in extreme heat which I had not. It didn't matter, she insisted that "everybody does this when they take them off and leave them on the dash" (something that I never do!). It didn't matter, she was convinced that the issue was mine and only due to my leaving them in a high temp environment - couldn't be anything else! Interestingly my record showed these lenses being replaced twice for this issue and somehow I don't have any recollection of that. I suspect that it really is a quality issue with the lab that this office uses as I purchased a different set of glasses from an eye doctor in Firestone (scheduling issue trying to get in with CV Eye Care) and haven't had any issues with crazing of the lenses for that pair. My wife recently took her glasses back to CV Eye Care for the same reason (first time) and they replaced the lenses without any issue (she spoke with someone else). The lack of customer service from this woman and the real possibility that they are using an inferior lab for their lenses makes it clear to me that I should take my business elsewhere.

The front desk workers were friendly. I did not have to wait long at all…read more Michelle did the testing and she was professional and caring. I have severe medically induced PTSD due to the death of my sister after four doctors misdiagnosed her. I have a damaged liver due to a doctor over prescribing seizure medication. I told her about this and she was calm and patient and friendly. The doctor was also friendly, professional and explained everything clearly it is amazing how technology has advanced since I was 16 and got my first pair of John Lennon style glasses in 1966. After the exam was finished, and (I'm sorry I can't remember her name or the doctor's name) the front desk worker showed me the various frames told me how much they would cost. Truly upfront about costs. She measured me for the frames I picked out. Everyone was friendly, and knows what they are doing. They all take time with you so you know you matter to them. None of the rushing that happens in some clinics So very glad I found this place They do take Cigna, which is supplemental or in addition to Medicare

Terrible experience! Scheduled an appointment for my eye to get checked out because it is having…read moresome unusual pain, and showed up and waited over an hour after my scheduled appointment. Julia and whoever else was working the front desk continued to input the wrong insurance info, talked down to us the entire time and then when we said we did not want to pay $300 out of pocket and to wait for them to figure out the insurance, said "well i don't know what to tell you." They continued to put in the wrong insurance and call the wrong number, and then after leaving because we felt so dismissed, we decided to call the insurance ourselves. Verified that yes, my insurance is in fact active like I originally said! Decided to go back to see if I can still get checked out since my eye was still in pain, and had the insurance on the line to verify they were in fact not doing their job correctly. They refused to admit their mistake, and then said that the insurance was taking too long (ironic) and that the doctor would only be there for 5 more minutes. Decided to give up, what a complete waste of time. If you're thinking about visiting, you're better off going to America's Best or Target Optical. At least there, the staff is friendly and helpful! Maybe work on customer service skills and double check you're putting the information in correctly before blaming the customer!

Everyone treated me like they really cared, and Dr. Neka is very thorough and takes her time, and…read morelistens! I switched from my prior dr as I didn't feel like I got personalized exam, felt very mechanical and automated. She also mentioned the start of cataracts but nothing needed at this time. My previous dr tried to talk me into doing surgery last year with drs he'd refer me to. I just felt pressured. You will feel welcomed and treated with respect here. Brittany, Valentine, Wendy were all very kind and not in a fake way! I didn't interact with all the staff but these three confirmed all are good caring people. I wanted to keep my current frames and Valentine was like cool, no problem at all. And I got to keep my glasses with me because the frame (Ray-Ban) is a pretty common one so he can put lenses in when I go back. I'm very happy I changed and found Dr. Neka!!!

Dr. Neka is wonderful and extremely knowledgeable, and Brittney at the front desk is beyond kind,…read morehelpful, and patient. I love going to them, and highly recommend you change from your corporate vision-care center and switch to a locally and woman-owned and operated business! They are so worth the switch, and even after coming to them for the last four or five years, they still manage to impress me with their professionalism, courtesy, knowledge, and kindness.

I am writing to express my disappointment with the customer service I received during my visit to…read moreThe Optical Center today. A couple of weeks ago, I visited your store and was assisted by Chelsea. That experience was outstanding. She took the time to carefully select several frames for me to try on, made recommendations based on fit, and provided the kind of attentive service every customer hopes to receive. There was also another friendly gentleman at the front desk who, at Chelsea's request, looked up my records from when Jeff Lees owned and managed The Optical Center. I mentioned to Chelsea that I had purchased several pairs of glasses from Jeff years ago when I lived in the Firestone area. I also explained that I now live in Highlands Ranch, over an hour away, and had driven all the way to Longmont because of the positive experiences I had previously enjoyed at your store. After narrowing my choices to a couple of frames, Chelsea told me she would contact me with the frame details and pricing. A few days later, Chelsea called me at work and asked whether I could come in that Friday. I explained that I couldn't make it that day but that I would come the following Saturday while the shop was open. When I arrived today, however, the experience was completely different. The moment I walked through the door, I was met with one of the coldest receptions I have ever received from a retailer. Chelsea's facial expression and tone were noticeably unwelcoming. Thinking perhaps she didn't recognize me, I greeted her and said, "Hi Chelsea, I'm XXX XXXXX, the gentleman you spoke with on the phone a few days ago who was interested in purchasing the frames you selected for me." Even after introducing myself, her demeanor did not change. Having driven over an hour to your store, I asked if I could use the restroom. Instead of allowing me to take a few steps through the small office area to the restroom--as I had done in the past when Jeff Lees owned the business--I was instructed to leave the optical center, walk all the way around through the hallway, and enter from another direction because the office area was "for staff only." While I understand businesses have policies, the interaction itself felt unnecessarily cold and unaccommodating. When I returned from the restroom, the interaction became even more uncomfortable. Without any greeting or welcoming attitude, I was asked, "What do you want? Do you want to see the glasses or what?" At that point, I was genuinely taken aback. I found myself wondering what had changed since my previous visit. I had come prepared to purchase one or possibly two pairs of glasses, but after being treated in such an unfriendly and dismissive manner, I simply said I would think about it and left. I work hard for my money, and I choose to spend it with businesses that appreciate their customers. There are many excellent optical shops much closer to my home that provide friendly, respectful service. Unfortunately, because of today's experience, The Optical Center has lost a loyal repeat customer. Please remove me from your email list, delete my phone number and contact information from your records, and do not contact me in the future. I wanted to share this feedback because the difference between my first visit and today's visit was so dramatic that I felt management should be aware of it. My hope is that no other customer has an experience similar to mine.

I've had great service from this practice for many years. First with Dr Whitmire and now with Dr…read moreBerger. They're very engaged and have very modern equipment, so I feel confident in their monitoring of any eye conditions. I don't have as much experience with the optical shop there, but they've also been pretty good.

Both Dr. Rohr and Kennedy were amazing to work with. Prompt service, friendly staff and very…read moreprofessional.

My experience at Summit Vision Care was exceptional. Every single lady that I interacted with was…read moresuper kind and made it a very comfortable experience. My insurance doesn't cover this place but it is so worth it to spend the extra money to come here. I highly highly recommended coming here to get your eyes checked!

If I could provide a zero rating I would. How is it possible to forget a patient for an hour and a…read morehalf and proceed to state "well the folder wasn't in the door". The business has truly gone downhill and we have been loyal since 2002. we are leaving and truly an inexcusable failure of the business and employees.

'Can't wait to see if the customer service I had when making my appointment matches the medical…read moreservice! First of all, when I called, NO long phone message/tree!! My call was answered by an operator who directed my call to scheduling which was answered right away by the receptionist who was pleasant, quickly understood my situation and matched my needs, quickly took basic information to make my appointment and conveyed confidence being a part of Eagle Vision. (To me, all of the above is a real "plus" when making doctors appointments these days... I miss it) Hopefully, Eagle Vision will meet or exceed my expectations! I'll let you know if they do!

I work for a non profit in Longmont that relies on donations from local retailers for donations…read more for to support our food bank. Recently they have decided to award donations to a food bank in Fort Collins , shutting out any Longmont non profits. The real injustice is the Longmont community has stepped up big and has spent thousands of dollars at Costco to donate to us . I'm sad for the Longmont community that has poured its heart to us and Costco doesn't want to contribute to it.

The eye center is Great when Michael is helping you. Michael is awesome on each time Ive been to…read morethe eye center within COSTCO. Lori not very helpful in the customer service skillset but ask for Michael!

I was referred to Eye Care Center by Dr.Johnson at America's Best even after I told her of our…read moreexperiences with them. Read the multitude of One Star comments here. Eye Center had bad results on one of my wife's eyes, she decided to quit driving. Pretty bad considering they required payment in advance. Another strike? America's, in my opinion, may have run a "bait and switch" on me this visit. Is it a good idea to carry a video recording device at all times? Maybe we should. Should I go to Eye Center? I think I'll seek help from the other sources available. Three Negative Stars that is.

I don't see how to leave a review for the eyeglass store at this location, so I'll put it here. I…read moreused their one-year lens replacement policy for my scratched lenses. The new lenses were a little off. They made me a little dizzy walking around with them. I told the optician my concerns, but her responses were repeatedly a dismissive "weird" and "interesting." Only saying they were the same prescription. Fine, but I could not see as well as the original ones. Even after I mentioned that I've had glasses not right at other places, they had been able to adjust them perfectly, and could she try that? She made a slight adjustment to the nose piece and told me to wear the lenses for a few days. That was silly, as I should be able to see through them as perfectly as the originals...and they made me dizzy! The fact that she was so unwilling to help was incredibly frustrating. Ultimately, I had to refuse the new lenses and have my old ones put back in. Her immediate "okay" showed a complete lack of concern. I am disappointed that spending $700 gets me this kind of customer service. If I could have seen clearly, I obviously would have walked away with them. I drove from Boulder to get them. She was completely unconcerned that these did not work for me. Glasses are expensive. Go somewhere where your vision is important to them.

I have driven past Third Avenue Eyecare so many times that I can't remember, but I was loyal to the…read moreoptical shop attached to my doctor's office. When the optical part of my doctor's office closed, I needed to look elsewhere. I wanted to find a place that accepted my vision insurance (VSP). It was the good reviews on Yelp that led me to visit Third Avenue Eyecare. I am so glad that I did! The customer service and knowledge of both Chaz and Laura were top notch. They were able to recommend frames that fit my face and would work with progressive lenses. I don't know about you, but I get overwhelmed when I go into an optical store and have to choose frames. I love how Third Avenue Eyecare sent an email prior to the visit asking me to visit their website to check out potential frames. I then submitted my choices which were available to try on at the appointment. That is so customer friendly and made things so much more efficient! I was able to search online for frames by brand, type and color. I have never seen that before at an in-person optical store. Such a great experience!

Dr. Jordan Hughes is an outstanding eye care physician who absolutely has the best interests of his…read morepatients as his foremost concern. He goes out of his way to answer all questions and to do the very best by his patients. A physician of the highest standards who I wholeheartedly recommend!

I have been going to Dr Kim for several years and i couldn't be happier…read more She is genuine in her concern for the health of your eyes and goes out of her way to make sure you leave satisfied with the results of her exams. I highly recommend, you are in good hands!!

Fast professional, great prices, smart, punctual, Highly recommend.read more