I had the best experience here! All the staff was very welcoming, patient, and helpful. Dr. Hamer…read morewas so friendly, funny, and made me feel comfortable around him immediately. I 100% recommend this clinic to anybody, and I especially recommend Dr. Hamer!

Best full eye exam I've ever had - from Dr. Hamer. He's personable, funny and caring. The…read morecustomer service is very good-excellent. I received personal help in choosing frames that steered me towards the frames that best fit my facial structure and features within my budget. I've also used their discount after eye exam and the warranty on the lenses when they unfortunately became scratched. The shop is clean, well lighted and comfortable. They work with you to get your glasses to fit to your satisfaction and go the extra mile to make sure you're satisfied.

I have driven past Third Avenue Eyecare so many times that I can't remember, but I was loyal to the…read moreoptical shop attached to my doctor's office. When the optical part of my doctor's office closed, I needed to look elsewhere. I wanted to find a place that accepted my vision insurance (VSP). It was the good reviews on Yelp that led me to visit Third Avenue Eyecare. I am so glad that I did! The customer service and knowledge of both Chaz and Laura were top notch. They were able to recommend frames that fit my face and would work with progressive lenses. I don't know about you, but I get overwhelmed when I go into an optical store and have to choose frames. I love how Third Avenue Eyecare sent an email prior to the visit asking me to visit their website to check out potential frames. I then submitted my choices which were available to try on at the appointment. That is so customer friendly and made things so much more efficient! I was able to search online for frames by brand, type and color. I have never seen that before at an in-person optical store. Such a great experience!

Dr. Jordan Hughes is an outstanding eye care physician who absolutely has the best interests of his…read morepatients as his foremost concern. He goes out of his way to answer all questions and to do the very best by his patients. A physician of the highest standards who I wholeheartedly recommend!

Since a review has not been posted for Envision (Boulder CO) since Dec 2024, thought now might be a…read moregood time - in light of my recent experience - to revisit the reviews to learn if anything has changed...especially when it came to the atmosphere...and how patients are treated upon arrival, during exam/adjustments, and through post-visit follow-up...and here's what I found... - Atmosphere/attitude - patient-waiting area, receptionist, etc. continues to be as previously described (uncaring, methodical, rote, patient-unfriendly); - Exam (initial measurements) - Assistant (Sirisai) was very friendly, helpful, exacting, willing to entertain/explore questions/concerns presented; - Exam (Dr. Israelson) - very professional, thorough, focused, appeared caring, etc. during exam; however, comprehensive report requested by the patient (me) and provided via email was incomplete...and did not contain pertinent information that could be referenced in the event of an out-of-state/country visit/emergency (based on comparison to reports from other optometrists); - Eyeglass adjustment area - helpful, courteous, etc. - Post-visit Patient classifications (new vs. existing; self-pay vs insurance) - unusual/disincentivizing approach; Responses to email/request were inaccurately read/comprehended and, therefore, inaccurately, incorrectly and/or inappropriately responded to - creating extra work to ensure request was appropriately acted upon as requested by patient; and . Requests for access/retrieval of records/images (Optomap) were not user-friendly (despite techno-skills)...actually the process was a bit convoluted. Based on past reviews (summarized below)...it appears that not much has changed - especially with those critical core values that directly impact the patient and their relationship with the practice.... June 4, 2024 - "...office has become increasingly difficult to deal with." Nov 23, 2022 - "Crabby, unhappy employees." Jun 18, 2011 - "...the staff preferred to talk amongst themselves, joking around, complaining and just ignoring...customer." "...what is up with the snottiness and unfriendly vibe?" Apr 15, 2018 - "There is clearly a customer service problem going on here...condescending and rude...At Envision, the customer is never, ever right." Despite the decent experience with EnVision's professional folks (likely a 4 star) - and a desire to ensure myself and others be treated in an overall respectful, appreciated way (afterall, patients are the primary reason for their existence) I would be...and am...reluctant to refer...and, therefore, subject others...to the office "atmosphere" described both now and in the past (clearly a -0 star).

I can't say enough positive things about my experience with The Envision Clinic and Dr. Israelson…read more A few years ago, I had LASIK surgery, and since then, my vision has been pretty good. I hadn't been to an optometrist in years because I didn't feel the need. That all changed one morning when I woke up with an intense case of pink eye. The Envision Clinic was able to get me in so quickly, and Dr. Israelson was incredible. She was kind, knowledgeable, and supportive, instantly putting me at ease. She prescribed treatment that worked immediately, and during our conversation, she took the time to discuss how eye health can often reveal other potential medical issues, including signs of a brain cancer recurrence--something that resonated with me deeply, as I'm a brain cancer survivor. A few weeks later, once my eye had healed, I returned for a comprehensive eye exam. I've never had such a thorough and thoughtful evaluation in my life! Dr. Israelson's attention to detail was unmatched. Although The Envision Clinic doesn't accept insurance, their pricing is very reasonable, and the quality of care is worth every penny. Dr. Israelson identified a slight astigmatism in my left eye and some mild degeneration in my LASIK correction. She explained everything clearly and practically, helping me understand why LASIK wouldn't be a good option for me again and recommending glasses specifically for driving and nighttime use to reduce glare. Her advice was incredibly practical and tailored to my unique needs, especially as someone with a complex medical history. The clinic itself is top-notch. It's clear they invest heavily in advanced equipment, staff training, and staying up-to-date with the latest research. They also have an impressive selection of frames--from trendy and fashionable to truly unique designs. Although I'm moving from Boulder to Denver soon, I'll happily make the drive back to see Dr. Israelson. She's one of the most compassionate and competent medical professionals I've ever encountered--and I've worked with many doctors over the years. If you're looking for exceptional care, practical insights, and a personalized experience, I can't recommend The Envision Clinic and Dr. Israelson enough.

Thanks to Gavin for fixing my frames when I came in while in Boulder on business. I appreciate the…read moretime and effort!

I ordered and paid for a pair of glasses on July eighth. On July 15th I attempted to call the store…read moreto see if my glasses had come in. There was no answer. I tried several more times to reach the store by phone and there was never an answer. Towards the end of the day I contacted another LensCrafters and explained that I couldn't reach anyone at the Boulder location. A very nice person there said they would reach out to the Boulder store and have them get in touch with me. I never heard anything back. On July 16th I attempted to contact the store and had the same results. No answer. I asked others to call the store and see if they could get any answers with the same result. On July 17th I received a text message saying my glasses were in. We arrived at the location and Christian began to help us. I told him I was concerned that their phones may not be working. He said they were fine. I explained that we had tried to contact the store and he explained that they were short staffed. I asked where one of their regular employees was and he said they were not with them any more. He explained it was LensCrafters choice to part ways with him. I was surprised that he shared that employees employment decision with me. I expressed my concern that customers could not reach the store by phone and suggested that they could call customers back when it was slower. He quickly dismissed that and said we don't have time. I asked if I could speak to the Regional Manager (Jessica) and he said that I would not be able to. I asked if he could give her my contact information so she could call me and he said he would not do that. I explained that his corporate owners (Essilor Luxottica) would not be pleased with his handling of customer concerns. He said he doesn't work for them. I then asked for and received a refund. He threw the glasses case into the trash. This was among the worst examples of customer service that I have ever witnessed or experienced. We went to Warby Parker, purchased two pairs of glasses and had fantastic customer service. The difference between the two businesses was night and day. I hope that this is isolated at LensCrafters and that Christian was perhaps just simply having a bad week. If you want a pleasant, friendly and fun experience go to Warby Parker. It's a short walk from this LensCrafters. If you want a frustratingly rude experience LensCrafters Boulder will give you that.

Don't let this false advertisement fool you. The current owners (as of late 2024) are new and do…read morenot offer the same level of customer care that CJ and Beth were legendary for... They shouldn't be able to claim the 30 yrs of service noted on their website.

I was very impressed with Dr. Roffis who came highly referred by my other eye doctor that I now…read morelive too far away from. Dr. Roffis was personable, warm and his explanations were easy to follow. Other eye care providers had suggested for 15 years that anti-glare coating would reduce the halo effect around headlights coming at me at night. The coating never improved the headlight glare. Dr. Roffis told me that only anti-reflective coating will help this situation. I feel I am in great hands with Dr. Roffis and his whole team is friendly and highly responsive to questions over the phone and in the office.

I stopped by Sportique after my expensive frames got a little smushed during an "event." Taylor…read morespent a good amount of time carefully getting them back into shape, and he and the rest of the staff were incredibly friendly throughout the whole process. They took great care of me and, to my surprise, didn't charge me for the adjustment. It was a genuinely generous experience, and I'll absolutely be coming back when it's time for my next pair of glasses.

Serendipity! Visiting from across the country, an eyeglass emergency: broken boutique custom metal…read moreframes days before a wedding! Sportique expertly repaired my eyeglasses in minutes. Plus they have an outstanding collection of frames and sunglasses and we found a perfect pair of polarized sunglasses for my husband who was in need. This family-owned independent shop is also committed to repairing and recycling frames whenever possible. What a gem!

I am writing to express my disappointment with the customer service I received during my visit to…read moreThe Optical Center today. A couple of weeks ago, I visited your store and was assisted by Chelsea. That experience was outstanding. She took the time to carefully select several frames for me to try on, made recommendations based on fit, and provided the kind of attentive service every customer hopes to receive. There was also another friendly gentleman at the front desk who, at Chelsea's request, looked up my records from when Jeff Lees owned and managed The Optical Center. I mentioned to Chelsea that I had purchased several pairs of glasses from Jeff years ago when I lived in the Firestone area. I also explained that I now live in Highlands Ranch, over an hour away, and had driven all the way to Longmont because of the positive experiences I had previously enjoyed at your store. After narrowing my choices to a couple of frames, Chelsea told me she would contact me with the frame details and pricing. A few days later, Chelsea called me at work and asked whether I could come in that Friday. I explained that I couldn't make it that day but that I would come the following Saturday while the shop was open. When I arrived today, however, the experience was completely different. The moment I walked through the door, I was met with one of the coldest receptions I have ever received from a retailer. Chelsea's facial expression and tone were noticeably unwelcoming. Thinking perhaps she didn't recognize me, I greeted her and said, "Hi Chelsea, I'm XXX XXXXX, the gentleman you spoke with on the phone a few days ago who was interested in purchasing the frames you selected for me." Even after introducing myself, her demeanor did not change. Having driven over an hour to your store, I asked if I could use the restroom. Instead of allowing me to take a few steps through the small office area to the restroom--as I had done in the past when Jeff Lees owned the business--I was instructed to leave the optical center, walk all the way around through the hallway, and enter from another direction because the office area was "for staff only." While I understand businesses have policies, the interaction itself felt unnecessarily cold and unaccommodating. When I returned from the restroom, the interaction became even more uncomfortable. Without any greeting or welcoming attitude, I was asked, "What do you want? Do you want to see the glasses or what?" At that point, I was genuinely taken aback. I found myself wondering what had changed since my previous visit. I had come prepared to purchase one or possibly two pairs of glasses, but after being treated in such an unfriendly and dismissive manner, I simply said I would think about it and left. I work hard for my money, and I choose to spend it with businesses that appreciate their customers. There are many excellent optical shops much closer to my home that provide friendly, respectful service. Unfortunately, because of today's experience, The Optical Center has lost a loyal repeat customer. Please remove me from your email list, delete my phone number and contact information from your records, and do not contact me in the future. I wanted to share this feedback because the difference between my first visit and today's visit was so dramatic that I felt management should be aware of it. My hope is that no other customer has an experience similar to mine.

I've had great service from this practice for many years. First with Dr Whitmire and now with Dr…read moreBerger. They're very engaged and have very modern equipment, so I feel confident in their monitoring of any eye conditions. I don't have as much experience with the optical shop there, but they've also been pretty good.

Super impressed by this local optical office. With new insurance I made my way to this business in…read moresearch of filling my contact prescription. Not only were they happy to give me what they had in stock (while placing an order to fill the rest that I wanted), but they also gave me a few samples of different lense cleansers to try as well as spare contact cases. The office/showroom was very neat and clean. Not to mention several wall displays of glasses. It was hoppin' place when I arrived. I appreciated that the nice gal at the front desk (she had luscious long braids) never made me feel rushed or unimportant - stellar customer service skills if you ask me. There is a Keurig to make yourself some coffee to enjoy there or on the go. I am also pleased to announce that the rest of my lense order arrived within just a few days and I received a nice phone call to let me know they had arrived. With a busy work schedule I was elated to confirm that my partner would be able to pick the rest of the order up on my behalf. I definitely recommend this place for your contact needs.

Beware of this place. I went to get an eye exam and the "assistant" who did most of the important…read moremeasurements had been at this location for the first time. Some of the equipment did not work and was dusty. Chairs duck taped. Terrible! I did not have the feeling that I could trust the results. The last part of the exam was conducted by Dr. Cushing and was ok I guess, but he worked with the numbers that his assistant evaluated.