While visiting friends in Georgia I needed to have my car worked on. There was a time issue because I had pets at home that needed to be cared for so I went with the closest place that could get my car in quickly. On November 1, 2022 I had my car towed to Firestone Complete Auto Care at 1535 Watson Blvd., Warner Robins, GA for 2 separate issues (shudder at highway speeds and a blown oil pressure sensor). They ran diagnostics and told me that I needed a new battery and 3 new tires so I said ok. The following day when I went to get the car I found out that they had replaced the cam shaft position sensor instead of the oil position sensor and there wasn't even enough oil in the car to reach the dipstick (even though they charged me for a care package that included checking all the fluids). I had to leave it another day to have the correct sensor replaced. Apparently the technicians treated my car like it was in for maintenance and hadn't checked the issues it was there for. The manager, Drew, threw in a free oil change. I picked up my car on the 3rd and started my 8 hour drive home the car started throwing the code for the cam shaft position sensor and there was still a shudder at highway speeds.
The paperwork I was given shows that my battery was fine and immediately under that was the charge for the new battery they said I needed. I am also not convinced I needed 3 tires.
I complained by email to the Bridgestone/Firestone home office on the 6th and got a reply that I should be hearing from them within 2 days. The shop manager left a message which I ignored (he had his chance) but I heard nothing from the home office. I emailed the home office again on the 14th and got the same response. The shop manager emailed and I ignored it. Still no response from the company. I emailed them again on the 22nd. Sameer response. On the 29th I got an email from Justin Williams (the area manager for the Atlanta area) asking the best time to call. I immediately responded that cell service was bad and email worked better for me. On December 3rd I emailed the company again because I still hadn't heard from anyone in the home office and hadn't heard from Justin Williams again. Same response.
On the 6th, in the middle of filing a complaint with the BBB, I received an email from Justin Williams asking how he could assist. I put my complaint on hold and immediately responded that I wasn't sure he could assist, considering the absolute lack of concern the company had shown and that I was working on filing a complaint with the BBB. I got no response from him and I filed my complaint with the BBB on December 10th. Less than 12 hours after filing the complaint I got an email from the BBB saying the complaint was closed because the company didn't respond to the complaint.
I can see why the majority of Firestone Complete Auto Care shops have an F rating with the BBB.
If this is the way Firestone/Bridgestone does business, I will never again do business with any Firestone/Bridgestone. I will most certainly not recommend Firestone/Bridgestone to anyone. read more