This firestone saved me! I got a nail in my tire and ripped the splash guard under my car late on a Sunday and they fit me in right away and got me back on the road in 15 mins. THANK YOU SO MUCH! read more

I arrived early for my appointment to get my truck's alignment fixed and the employee behind the counter treated me like I just shot his favorite dog. Very Rude. I will update this after I see how good their work is. It can only go up from my first impression. read more

They were really good! The mechanic was the best as he explained what he had done to diagnose the problem and what steps he took to fix it. Your a car is an investment so when something goes wrong, it is important to know in case other problems arise. I really appreciated him taking the time to talk to me like I was a person who understood and not just assume I was a clueless female. I can't remember his name but he ROCKS!! Thank YOU!! read more

I took my car to these lackey, henchman, hack mechanics. They will not miss a defect wrong with your car. they will allow you though to put money into a car that is clearly a lemon or unpractical to repair. I'd like to forget I ever took my car to these cocksuckers. read more

Made an appointment on Fri for Sun for regular oil change. Seemed ok @ first... mgr set time but said to come a little earlier if I could. When I showed up he didn't remember telling me to come early... that was weird!! Brought my records to review w/him -- he didn't seem to care one way or the other. My Firestone on CT was much more attentive & caring. This is however on first visit. Just not real warm w/customers. Took my car right in no wait. Seems to move pp in/out pretty quickly. OK visit is now done and the gentleman was much more friendly as I was checking out. I will definitely recommend this location to other customers in need. All in all good experience. read more

I've used Firestone while I've lived in Topeka. Once after I replaced a rack and pinion in my car, I took it in to get an alignment. They said 1 wheel bearing was bad and had to be replaced before they could do the alignment. I had no choice since I needed the alignment. Fast forward 1.5 years and only ~10K miles and the wheel bearing they replaced is actually making noise (which it wasn't when they said it was bad). I took it in for ANOTHER alignment because of massive tire wear that wasn't there before the first alignment and asked them to look at the bearing that was only 10K miles old. They told me it was in bad shape and needed replaced. I was again forced to pay for another wheel bearing AND another alignment along with buying 4 new tires. I tried to contact firestone about this but only could get to Chad, store manager. That proved to be a waste of time. Fast forward 3 months Then my girlfriend took her car into the same Firestone due to a really bad wheel vibration at and above 60 mph. They balanced 1 wheel which I had taken off suspecting it to be the issue and told her she had a bad inner tie rod end. She doesn't know anything about cars and took it in for a vibration so she assumed that was what needed replaced to fix the vibration at speed. She opted to have the work done. After a test drive it was the exact same and I went in and told them to just balance the tires like they should have done when she talked to the store manager Chad about the problem. After I feel like they mislead her into buying parts that were not the problem vs troubleshooting the problem and balancing all the wheels on the car. I guess you have to know, and tell them exactly what the problem is in order for them to do their job. All she knew was it vibrated bad at 60 mph and above and scared her. We will NOT be using any Firestone again and I urge others, especially if you don't have a reasonable understanding of automotive lingo, to find another shop that isn't going to just take advantage of a situation. Also, always ask to keep your old parts that are "bad" and need "replaced". read more

I had been a loyal customer of Firestone for years; however, this last experience left a bad taste in my mouth. I took my wife's car in to get her spark plugs, spark plug wires and oil changed. After spending $418 later, it drove a thousand times worse after getting it out of the shop. I took it back to the shop; however, they didn't believe that any of their work caused the issue. They also wanted to charge me $99 just to diagnose something that I already knew in the back of my head was their fault. I took it to Goodyear and they diagnosed the car for about half the charge at $47.50. It turns out the crossed the plug wires wrong and ruined the ignition coil. So after an additional $285.79, the car is running smoothly. I have never been so disappointed in Firestone. Its like a good friend turn their back on you. read more

Terrible experiences both times I took my vehicle here. The first time I took it in to get an alternator replaced. I called them the next day to figure out the progress since I hadn't heard from them and they told me they gouged a hole in my oil cooler. And I have to wait for another part, stranding me in town for another 4 days for the repair. I tried to be patient and didn't complain at all to them the first time. They almost seems like they care. The second time I took it in because my vehicle was still acting funny after they had to replace the parts and it cost me another $250 for a repair that they said was completely unrelated, although it happened after my car was in their shop. When I received my car back the second time there is front end damage to it including a gash in the bumper, and the left side of the grill was bent. I went back to talk to the cashier and he told me that the manager and himself would be in the next morning so instead of leaving town like I was supposed to I waited till the next morning to talk to them. When I got there neither of them were there the general manager was actually on vacation I was told. Even argued with me saying that it was old damaged and that because my car had other cosmetic issues that it wasn't their fault. People wonder why people don't trust the Auto industry this is exactly why. I would heavily recommend not to take your vehicle here if you want it returned in better shape than when you take it there. If I could give them 0 Stars I would for the hassle inconvenience and now damage to my vehicle. I filed a corporate vehicle damage complain and now waiting to hear back from that. read more

Did good on a wheel alignment but when it came to a complete inspection a lot was missed and for the a/c services was bad. No problems with oil change no free tire rotation was offered while also having brake service don't wheels/rims were left dirty with hand prints and smudges that I would later have to clean my self read more

Made an appointment to have tires put on, and they did so quickly and efficiently, without trying to up-sell me on anything. I paid the price they had previously quoted. The manager was pleasant, and the chairs in the waiting room reasonably comfortable. Didn't try the coffee. read more