Best customer service experience ever! Imagine my sister and I driving down I-70 East from CO to Florida, hit a pothole which immediately deflated the tire on our Mini Cooper. Pulled off first exit to Phillips66. She calls for tow truck, 45-75 min. wait, while I call tire stores. It's 5:24PM. Our hotel for the night is 74 miles East. Stores already closed, or about to. BigO still open. Do you have tire, 250/45/R17? Yes? Yes. Thank God. Will you wait til our car gets there? We're really in a pickle here. "We close at 6, Mam." 5 calls later, either no tire, or unwilling to stay open longer, I meet Matt Bobo (actual name). Angel on earth, put in our path via divine intervention. "Hi Matt." Pothole, flat tire etc. Do you have one of these tires for 2016 Mini Sport, front wheel drive? We have one. Great! Would you be willing to wait for our tow? Hold for a sec. Let me check with my Tire Tech. Yes. Sure. Ummm Matt, we can't ride in tow so we'll Uber over after it gets here. Matt: Where are you? I answer. Matt: No. We'll come get you. Not a problem." 30 min. later, no tow. Matt calls to see how we're doing. 5 min. later, Matt pulls up. Two women, stranded, not in best part of town. Just wanted to make sure you were safe. It's been 75 min., no tow truck, and no answer when we called Capital City Towing. Matt: I have tools. I'll pop it off, take to shop, and bring it back. So friendly. This was such over the top service, we just couldn't believe it. Matt encourages us to come with him, again, wanting to keep us safe. Matt: I usually rescue kids and dogs! Smile. His tech, Chris, and Elvira (who we could tell immediately know all about running this shop) stayed well past closing time just to help us and get us back on the road. Chris makes tire all better. Elvira rings us up. Dream team. More than fair pricing. Matt drives us back, puts tire on, and away we go. Really? We're still talking about the generosity and kindness of strangers. Several other Topeka tire stores had the same opportunity for a random act of kindness. Matt Bobo stepped up. He was late for family time and spaghetti dinner. He never hesitated. Matt, RNR General Manager, getting his hands dirty. Talk about a full service business.. Stop by RNR in Topeka. Give them your business. Thank them on behalf of Pam and Kasey. Meet this special team of good people and remind yourself that kind, caring people are still real in this world. And pay it forward. Thank you Matt, Chris, and Elvira at RNR Tires - Topeka. read more