don't waste your time or money Took truck in for an alignment and when it came out one of my tires was bent inward when I brought this up they said it's normal and safe to drive. Got a second opinion and the upper control arm was missing bolts and damaged. Just this month took a separate car in to have a grinding sound and smaller repairs addressed. Grinding sound still present after I was reassured that it was. read more

Appointment at 12, showed up at 11: 55 Car sat in lot 20 minutes, finally asked surly "manager" what's happening" Asnwered:" We had to fix that truck" 30 minutes later, they started to drain old oil. One hour and 20 minutes, total time to get bill,,,Pardon me...no bill, said they will send it via e mail ??? Found statement I had declined engine air and cabin filter..Wrong...never mentioned. While there , another customer told me he was there for third time to repair axle seal.. Now antennae is up... I checked oil and BINGO...a quart low, barely registered on dip stick Take it back? No way, I'll take care of it myself Would not trust these people to wash my windshield read more

They really care about their customers and take the time to help them with their needs. My oil pressure light was coming on non stop and they were nice enough to top me off and fix my tank free of charge! Definitely recommend! read more

did great with my car, fixed my engine light issue and now car is riding smooth ! would recommend them again

I have been here twice, and received the best service both times. James and Donovan have both helped me and given me great advice for my 2013 Honda Accord Sport. The first trip I took was to get a new tire after a blow out. They fixed me up and got me out the door asap. Not too much damage to the wallet. The second time, my car started to sound like absolute trash. My coolant reserve tank got disconnected from my radiator. I needed my brakes bled, an alignment and my tires rotated and balanced. My vehicle needed a lot of love. They helped me prioritize my big to do list and make a plan for the next upcoming services. Will definitely be going back. Thanks guys! read more

I always have my maintenance done at the Spanaway location and James, the manager is always so incredibly nice. They have always taken good care of my car! read more

If I could give a zero I would. My son called because he needed an alignment on his car. He talked to someone and made an appointment. He told them he had to work so needed to drop the car off the night before so they gave him instructions on where to park and where to put his keys. He called the next day and they said that he didn't have an appointment. They then said they would look at the car anyway ( ok great) they call and tell him that they can't get it in the lift because it was too low. Then say they can look at it on Wednesday (why then and not now?) so I called to get clarification. The first call I was put on hold then hung up on. Call 2 I say why I am calling and get put on hold again hung up on then time 3 and 4 same thing. I finally got the corporate number and talked to someone who contacted the store and they told her that they couldn't look at the car at all. However they were going to charge my son for having the car for 2 days. Seems like something shady is going on. Stay away! read more

I had gone here to get them to fix something that went wrong with what I got fixed at a different Firestone, I was totally expecting to be here over a hour to get this done, and that wasn't pleasant thought as I had to be somewhere at a certain time, As I pulled in, there was one of there workers that was outside, and he was able to get me in the bay in and out real fast and everything working right, so was very pleased about that, I would Highly recommend this Firestone! read more

Firestone Complete Auto Care - Auto Repair Near Me - Tacoma, Washington

Even when they're slammed, they are always friendly. The coupons I receive via email make oil changes cheaper than most places. I've been here for a few years with a few vehicles and they are transparent with how long things will take, what repairs/maintenance is urgent and what can wait and I haven't had any issues. Can't ask for much more from a maintenance shop. read more

Walked into this location to see if they can assist with some things for my 2016 Jeep Cherokee and the guy at the front said he would have to refer me to a auto body shop because the Firestone system can't handle any jeeps that at 2016-2022. I have only ever taken my wife's jeep to Firestone because that what she has done since she bought it. This guy is driving away good paying customer and turning away business for what reason I don't know. If you want lazy people working for you I think Firestone needs to take a look at who they employee because this guy is just looking for a easy paycheck with not having to help customer guess I'll take my business else where. Just lost a good return customer, needed 4 new tires, oil change and a few other things. read more

Nothing bad to say about this Firestone. Good techs Good manager Good deals on tires and brakes. Good diagnostics. Good customer service overall. Go ahead and give them a try. read more

I've trusted Firestone of Spanaway since I bought a house here 7 years ago. I've never been treated badly. They have never steered me wrong and have been honest about both what is needed to be done and what is recommended. And James, the manager, is one of the friendliest peso Poe who take my money. read more

Firestone is a chain store, and it feels like it. The waiting area is minimally equipped, and certainly not equipped for the varied demographic that frequent these places. The time I waited for the service was a bit over what I was quoted, and found some damage to the finish on my wheels. The guy did help me load my wheels up. read more

Had to come back for another alignment and once again excellence service. Staff gave me safety glasses and allowed me to adjust my set up as my request! read more

Firestone Complete Auto Care - Rear camber kit - Auto Repair Near Me - Tacoma, Washington

Had an alignment at a different Firestone that wasn't able to do my alignment (lowered car) this store was able to get the car in and alignment is a very timely manner considering they were swamped. Thanks read more

Absolutely the worst idea to come here for alignments. Hundreds of $ worth of alignment for my very expensive truck and car and after multiple visits for both vehicles nothing changed. One visit to les Schwab confirmed it was alignment and fixed the problem for both vehicles. They have zero knowledge with alignment and cost me over $2000 in tires because my front left tire was off by a full degree positive camber which wore my tires in a single trip to california with my trailer read more

Horrible service and they charge you for things other places do for free I had a nail in my tire and it was going flat They wanted to charge me $30 They would rather me drive with a flat tire then Help me I went to les Schwab tires and they fixed it for free DON'T GO HERE HORRIBLE SERVICE read more

Thank you for an amazing Experience! The manager of this location is not only compassionate but was willing to adapt to a cry cranky baby!!! We were taken care of and sent on our way a lifelong Firestone customer!!! Thank you Firestone for making that bad tire experience one I smile about!!! read more

PLEASE SAVE YOUR TIME AND GO SOMEWHERE ELSE. I got my Tire changed and the TPMS light would not turn off after a few minutes of driving...so we went back and they reset it...The light was still ON! So I called and they said to drive it for 20 mins straight and if it doesn't turn on to go to a Jeep dealership....I drove it home and the passenger tire was DEFLATED. They are all new tires no punctures or Holes (we took it off and put a spare and filled the deflated one with air and it's now perfect...no air loss what so ever)...I don't know what they did but somehow the air was leaking out near the valve .... It was completely fine before I went back...We won't even bother to go back to them....They weren't even friendly and they had the "well your a girl so you probably don't know shit about cars" attitude. If there was a Half star I would give them that. Horrible! read more

Worst Experience at Firestone . They said it would take a few hours and ended up taking 3 days. Three different people told us three different reasons why it was taking so long. They each placed the blame on someone else. The forgot to put at least 12 screws that we know of so far, back into the inside of the cab. They broke the plastic that hold the radio and glove box in. And the guy said after we confronted him , oh yeah I put the plastic in the ashtray sorry . But they never told us it was broke. They broke the plastic corners that hold the screws into plastic piece under the steering wheel. They didn't screw In the hood release so it was dangling below the brake pedal. The guy said oh I tucked it out of the way and forgot to put it back. We bought two brand new tires and they didn't even clean them. And when asked if they fixed the shake they said they couldn't drive it fast enough in there area to test it. They also did not fix the temperature gauge that needed fixed. it was there to get the heater core replaced. The heater core that we were quoted more than $150 cheaper before they called and said was the wrong part and they had to order another one. So they had to charge us more But a different lady told us that it was a leaking defaulted part and they had to order one that worked right. We will never take any of our vehicles there again. read more

See all

Took two sets of wheels here to get the tires taken off one set and put onto the other. Dropped them off at noon and it took them until right before closing at 6pm to call and let us know they didn't have the equipment and we needed to go to the other shop in puyallup. They didn't even manage to take the tires off. So now I have to haul two sets of wheels home unload them and then go to the other shop because they are now all closed. If they would have called an hour or two later I would have no issue because I could of taken them to the other shop before they closed. I have always gone here and I will never return horrible customer service. The workers watch me and my boyfriend load the wheels into our cars and never said a word. We could have been stealing them for all they knew. read more

To say that they went above and beyond for my family is an understatement!! By far the best customer service I've ever received!! If u need tires PLEASE GO HERE!! See Shawn Hutchings the store manager. He's totally AMAZING and saved me hundreds of dollars when I was in a very stressful situation. read more

Save yourself some time and go somewhere else. If your looking for "fast and friendly", this is not the service center for you. Over priced and high tension. Did not feel like they wanted my business or put in the effort to gain it.The two people that are working looked miserable and hate their jobs. On the good side, their empty waiting area looks nice and comfortable. read more

They try to charge 100 just for a diagnostic. I'm young, not stupid. I can buy the machine to do it myself for less than $15 on Amazon or just go to an auto supply store to do it for me. And he made it seem like it was my loss to not give him my money for no reason. read more

I went in with a tire that needed repaired. Was told there was not enough tread to repair and I needed to replace it. I didn't have that much cash in me at the time and just had them out air in the tire until I could come back. I was told by Shawn that they had the tire in and when I was ready I could give them a call before I come to ensure a quick repair. I called at 9 am, he said to come in by 11 and they could repair it in 30-45 mins. I was in a hurry to leave town for a family event. I got there, was told 45 mins and it would be done so I told them I was going to get some food and would be back in 45. I came back and was told they didn't even have the tire in and it was being driven from another store. Still sitting here, an hour and a half later and the tire still isn't here. Not happy read more

Socialcare@bfrc.com is a total joke they ask you to email them to resolve the issue but they never get back to you. What a waste of my time. Emailed them twice. NO RESPONSE read more

Terrible experience as soon as i walked in. The lady kept trying to sell me additional services, even after i said no, but i did agree to an alignment. First, it took them 3 hours to change 4 tires and do the alignment. Second, they didn't ask if i wanted the white letters showing or not and they installed them on the inside. Third, after the alignment my steering wheel is now crooked. I didn't have any issues before going to Firestone. In fact, i just got my 1980 truck out of maintenance. I believe the mechanic replaced bearings and then yesterday Firestone told me that they wanted $250 more to replace those same bearings. I said no. They tried to get extra money from every person who walked in. One person came for an oil change, walked out needing to spend more than $1,000. He had to come back because they didn't even clear his check engine light. Firestone HQ needs to send some undercover inspectors. read more

These guys are on the ball! My family and I were on our way to Mt. Rainier when I ran over something on hwy 512, and my tire went flat immediately. It's Sunday, nobody's open, except Firestone...which is not only open, but open at 8am! I called them up, but unfortunately they didn't have my tire. Shawn told me not to worry he was sending someone to a warehouse to get one. Turns out he was able to repair the tire in no time at all, and we were leaving as the warehouse tire was arriving at the shop. To top it all off, he wouldn't even charge me. Bravo! I can't thank you enough!! read more

I went there to get tires checked on my work vehicle. The guy was rude to begin with then checked tires and didn't feel them up. He acted all shady saying if the indication light doesn't go away make sure you come back here. So it didn't go off and I went to a different Firestone location where the guy was nice and actually did his job and put air in my tires. I will never again go there for anything. read more

l took my truck in for a clutch and muffler job it took 9 days and sent back to me still broken i took back they had it 2 more days finally fixed while my truck was there for repairs the tec drove my truck home every night to his home used my tank of gas and left it on empty !!! also all the items in the back of my truck where stolen . I called the district mananger clifford he had the same lack of concern for me as a customer. i had the worst service ever and ended up spending $3510.00 and was told by there district manager this was exceptable and he had the nerve to ask me,what i wanted??? maybe begin with some customer service and respect for customers belongings while in there shop would be a start. read more

I stopped going here a long time ago, but my wife went back last week even though I told her not to go here because they overcharge and try to up-sell you on other services that you're not even interested in. They did a simple brake job and broke the Suburban's passenger side mirror pulling it out of the bay. Several days later they said that they had the replacement part to fix it and to come in any time. Went back in and they put the "replacement" mirror on fairly quickly BUT it was out of a junkyard, not an OEM part, and was not even color matched to the vehicle. Now, going through the hassle of waiting for the repair part...again. read more

Let me start at the end just for dramatic effect...the wow factor is real,the new YLIC (young lady in charge) RACHEL LeHAW has the techs park the cars at the door .See I HATE SLOGGING in the rain and that to me was the cherry! Well back to the AMAZING SERVICE,I arrived at 654 to find Ms.LeHaw making coffee and ushering me right in.She asked straight away how could she help and I said "make my van stop pulling " so she grabs a flash light and says "Lets go look" . After the look and some questions she offered to check the alignment, for free no less. Now enter J.R.Robbins our hero/tech, spoiler alert he's really good. He puts the van on the thing and shows me on the print out how the shop before had it barley in spec and it pulled WORSE. He said "but I can fix it" ,after a quick con-fab with Rachel she brings the estimate and it was way cool and to get rid of pull was even awesomer -it don't pull and I am HAPPY! read more

I went to this fire stone about 6 months, my F150 wouldn't start , they got it started , but suggested that I have the engine replaced , so I had my vehicle towed to a ford dealer. I informed the dealer of experience at Firestone. after four days of trouble shooting ford was not able to fine anything wrong with the engine got my truck started and its been running fine ( without replacing the engine ).DONT GO TO THIS FIRESTONE THEY ARE NOT REAL MECHANICS !!! read more

My husband brought his work van in a few weeks back to get an oil change. He called and made an appointment ahead of time but got there a few hours early and was going to just leave it and have me pick him up. He got there around 2:30PM and because his company has an account with Firestone, he asked them to look it up. The employee who was helping him said he couldn't find the account and would need to call their accounting department to get it taken care of. He wasn't very friendly and made my husband feel like it was a bother. My husband left and expected it would all be taken care of by the time his appointment came up (at 4:30pm). He gets a call at 5:30 letting him know they couldn't get a hold of the department to verify the account as they are on the east coast and were closed when they called (supposedly they called at 330). Because of this, they didn't perform the oil change. We asked the employee when we got there, why didn't you call right after you tried the accounting department so we didn't have to wait around for 3 hours to come get the van? His excuse was that he was busy and was the only person working. He didn't have any empathy whatsoever. WORST CUSTOMER SERVICE we have ever experienced. My husband has informed his company and we will not be using this location again. read more