I adore this store. Been coming here for over 22 years. They have taken care of all my vehicles. You get what you pay for. Oscar and Danny are incredible. Efficient and guaranteed work. I'm very shocked with the negative reviews as Sugar Land has grown the past 15 years and tempers are low. Set up your appointment early and discuss the situation on the phone first is my recommendation. These people are the best. They have towed my vehicle when I needed them. Don't go to some cheap auto shop. These guys may change owners, but that doesn't matter. Professional people and trustworthy. read more

The service advisor offered a break check free at Firestone for spring special. So, I agreed. After only requesting an alignment. Moreover, Firestone told me my break pads needed replacement & break flush and fees would cost over $400.00 Luckily, I took my camry for oil change at Toyota dealer a week ago . Only to find out break pads still good, & only needed break flush. No wonder Firestone has awful ratings. Extremely displeased and disgusted by Firestone's false claims. I would give them no stars at all for LYING read more

"Honestly" is something you cannot expect from Firestone. On May 26th I took my car to 3815 Highway 6 Sugar Land, TX 77478 for oil change, after draining the oil I was told that the drain plug cannot be tightened and you need to replace the oil pan for about $900. The oil change for this car had been done by Firestone for years and the drain plug was overtightened or Cross-Treaded by Firestone but they didn't accept the responsibility of what they had done and keep saying it is normal over the time. I have never had any leakage from oil pan for years definitely I don't go there anymore and wont recommend it at all read more

Normally I don't like to write bad reviews but this location really upset me. I went in for a wheel alignment and rotation around 2pm with appointment. Did not come out until 5:20pm. I would have understand if they had told me it was going to be a long wait but they didn't. They even put another car on the rack that came after me. They didn't even have the courtesy to let me know how long it was going to take, nor apologize for the long wait. If I hadn't said anything I would have still been waiting there for 2 more hours. This is just crazy! read more

I've been going to this Firestone location to do my car inspection for the past 5 years. They never fail to provide fast & efficient service. This time I was served by Mike. He's super friendly and greets everyone who comes through the door. He estimated my wait to be 30mins but inspection was done in 20mins! Thank you for the fast service! read more

Firestone Complete Auto Care - Tires Near Me - Sugar Land, Texas

First and last time . Visited due to convenience to replace a tire. Unhappy they broke a sensor. Knowing they did something wrong they never acknowledged they broke a sensor . Day after maintenance, Lexus was the one who notified me it was broken . Unfortunately will not recommend or will visit again. Went to Lexus to get it fixed for $200, went back to Firestone to let them know, they could only pay out $85. Do the math. Poor management and customer service. Good luck if you visit this location. Their two star on Yelp makes sense. read more

Well today is Sunday and my son had spoke to "Oscar" the manager to see if he could check my mother his grandmother AC in her car she is 86. I called up to the shop before I drove her car up there and now he said come tomorrow???? Seriously I even asked the person on the phone to tell him again and he seem un interested. I am sorry elderly women and her AC this is what Firestone stands for??? My mother "was" a loyal person not anymore... I am going to blast this all over Nxt door, google everywhere. Crappy service for an elderly women especially even when I made sure they knew.... Locatiin Sugarlland on HWY 6 don't go they don't care about you or the service... read more

Had all 4 tires replaced for a 5 hour road trip, almost halfway there the clutch got stuck and the car was severely leaking some fluid. This was NOT happening before we brought it in, and cost us an $800 tow and pending repairs. Terribly suspect that this happened right after we had the tires replaced here, and we have reason to believe something was broken while they had the car. read more

Wait for 3 hours for oil change, not recommend if you don't want to wait a long time for oil change

James and the team at Firestone are truly lifesavers! When you has a blown tire on a Saturday night not many options are open. At least they picked up with 3 minutes before closing to confirm they had my tire size. They reserved my tires and I was able to come the next morning to get them swapped out. They are friendly and the pricing was very reasonable. One of few tire shops open on a Sunday!!! read more

I've used this business in a pinch, such as replacing a dead battery. Very convenient location to me. They can get busy but were able to replace in a reasonable short wait time. read more

I passed by this location @642pm yesterday (Friday) to get some air in my tires due to temps changing from 78 degrees to 58 degrees. As I walked up to the door I found the doors locked. I looked at the sign to see they weren't suppose to close till 7pm. I waived at the worker and he came to the door to open it. I asked if he can out air in my tires and claims EVERYTHING is shutdown. I asked where the next Firestone would be he said in a nonchalant way hwy 6 and bissonet and pursued to close the door in me. I thought to myself you all have another 18mins before closing and then thought how inconsiderate to not be concerned for the safety of a female. I have 3 cars and but ALL of my tires and get oil changed at Firestone off of 1092 and the one in the Beltway. I guess I should consider patronizing Discount Tires or elsewhere and not spend money on a company that cares less about customer service. read more

The wonderful woman behind the counter (5 stars for her) absolutely the best customer service. However, I rated 3 because, to change one bulb (brake light) 70.00 on a 4runner. That's absolutely too much, sorry. I will not be back ever and I will find another shop to complete my light service. read more

They are worst company branch of sugar land They stealing money they fool people they think people have no experience in cars and make them a victims One Chinese guy was charged front of me for 2000$ for repair light and they asked me 2500$ for fixing check engine light what a bullshit company running after hunting weak people and sucking their blood Someone should make this company close as soon as possible and please all newbies don't ever go to this company they'll steal ur money good luck everyone and I don't recommend this company. read more

Had an appointment to patch a tire...still waited nearly an hour for anyone to look at car. Customer Service is awful. No one cares.. Stay away! On top of that, tried to upsell me to repair things that weren't broke. Saw them do this with every customer...most falling for it. read more

I scheduled an appointment for a balance and possible alignment on 3/29/2018 at 11:00AM. The car did not pull into the garage until 11:30AM. I proceeded to wait until 12:30PM to be told that it will take another 30 minutes. What is the point of scheduling an appointment if all the vehicles that came before me are finished ahead of me? It is now 12:51PM and the right driver side tire was just removed. read more

Firestone Complete Auto Care - Tires Near Me - Sugar Land, Texas

Being coming here for oil change, alignment, and inspection. Store manager is one of the friendliest person I've met. Sometimes the wait is a bit long even tho I hv made appointment. read more

Firestone Complete Auto Care - Tires Near Me - Sugar Land, Texas

Location is just off Highway 6. The location is accessible from either side of the highway. Pretty easy to spot. The interior is clean and neat. There is complementary coffee and wifi. To use the wifi you will need to provide contact info. It's the usual signup to use wifi method to get your info. Didn't get a chance to visit the bathroom so no idea on how clean that is, sorry. My first experience at Firestone started because Discount Tires didn't have the Firestone tires. I gave them a call to come in and was able to do so the same day. The wait wasn't really long at all. However, the tire that I needed wasn't in stock so I had to come back the next day. No big deal. The next day I was able to have my tire switched out with an approximate 30 minute wait. Although, this was right before a tropical storm, so maybe that's why the wait wasn't so long. Overall it was a pretty good experience. Only part I was "eh" about was the initial phone call. The guy who picked up wasn't very coherent, it may have been the phone connection but it was difficult to get the message across. Apart from that it was a pretty good experience. Was charged about $15 for the labor of a tire change. Not sure how that compares industry-wide. read more

Firestone Complete Auto Care - Waiting area - Tires Near Me - Sugar Land, Texas

DO NOT, I REPEAT, DO NOT BRING YOUR CAR HERE. Most of the reviews on here are no bueno. And I also believe there are Russian boys to make it look like they have a few good reviews. This is my second review in a week because I just got my car back from this place on Monday and on Tuesday night I was once again stranded because my car stalled for the second time. Fucking with my job, once again. After being gouged out of 10,000$ to have everything under the hood replaced. And theyve now said they need to order a part that must be replaced? But they replaced everything under my hood the first time I took it in. PLEASE MAKE IT MAKE SENSE! I've now taken my car back to this place about 8 times now that they've had their hands on it. They do a really good job in ripping you off, wasting your time/ money. They will gouge you, no doubt about it. They will tell you your car is good to go when in fact it'll be more fucked that's it already was so you can keep coming back. Did I say they'll rip you off? And waste your time and money? Oh yes I did. And I'm sure after they "repair" my car again no doubt about it that I'll be on this site writing a very bad review, for the third time. read more

NEVER GO TO THIS PLACE. I came in for a simple oil change and POSSIBLE alignment since I didn't know the cost. I ASKED them to let me know what I needed done (I understood this meant I needed to pay for the car inspection fee). When the bill came up it was over $600 for everything. He proceeds to admit that he added a $200 charge "by mistake" AFTER I told him that was a bit much (imagine if I didn't say anything???). I told him I wanted to look at each charge individually, which he then begins to add coupons. At the end, I specifically told the guy that I wanted to take off certain features and we had agreed on the final services. 20 minutes later he came back saying that he already did an alignment (which was a service I knew didn't cost me $90 since I had done it elsewhere for about $70) Prior to taking off the alignment the man kept pestering me that $90 was the cheapest in the area (bullshit). I said no, I want to look at other options. THEY DID A SERVICE I DID NOT AUTHORIZE THEM TO DO AND they threatened me that I could not leave until I paid. Now I'm paranoid and I don't even know what else they did to my car! read more

Fast and prompt! Will come here for my automotive needs! The inspection was easy I was in and out in 25 minutes! Very professional and nice guys working there! Will recommend to anyone and everyone for service work and inspections! read more

Sit and drink a cup of free coffee while breathing in the scent of rubber tires. Not exactly what I dream of doing every day, but that's okay. The interior is small, but clean and well organized. The saleslady was very helpful and patient with my mother and me (both completely car-clueless...or maybe that's just me). Changed 4 tires for about $350. We used a coupon found online for buy 3 tires get 1 free. read more

They know their stuff but honestly their service is abysmal. They are sometimes borderline rude and sometimes extremely helpful. It's like a random lottery. Just pray for friendly and helpful. They do a good job though. read more

Was surprised to see that this location was not an even an option on Yelp so created it. Before reading, please preface that this place legitimately deserves 5 stars..and I usually very reluctant to give those out. A few days after a road trip from Austin, my tire light had come on and after checking was annoyed to find that both my left rear and front tires had been punctured. I only realized the severity of the damage while stopping for coffee on my commute and took it to the nearby BMW Dealership (car is BMW) where after waiting 2+ hours was told that I would need two new tires for $300 each or $600 total. I knew this place from when I had my Toyota so (slowly) drove it to this location. Within five minutes of my arrival, the specialist (forgot name) did a quick glance at my car and said that while the tires were not in stock, he could get them to the garage within the hour for $200 per tire (dealership was giving same brand of tire for more). He quickly gave me an estimate and after agreeing to it offered to drive me home during his lunch break of which he had only 45 min. After getting home and doing work (NOT waiting in the lounge area of the dealership), I got a call the tires had been delivered, installed, and was ready to go. Something else I really appreciated it is that it doesn't take long to realize I am pretty car-ignorant but the specialist made 0 attempts to con me into unnecessary additions that would cost more. Customer service + price are both amazing. Highly recommend. read more

DO NOT GO HERE! Russian bots have placed a lot of 5 star reviews on this place clearly. Dealt with Casey twice (was told to see chris, not sure if that would've helped) Spent $700 ,on an 03 Chevy suburban, to get the car to stop rough idle, dying occasionally at stop lights. Always cranked back up, still does. 2 oxygen senors, $200 , or $100 each Lock cylinder, $92.18 (which still works the same) (still have the same key too?? Didn't know that was possible) Horn contact kit $40.57 (only found bc he said the cylinder was locked) PROBLEM ONE! 2 oxygen sensors cost $50 or $25 each Lock cylinder $24 at advanced auto Horn contact kit $16 at advanced auto (Parts geek and others have these parts bout 30% cheaper) but we won't go there.... END OF THE DAY, that's not why I'm here.. MAIN PROBLEM!!!! The car ran better for 25 miles and was having is having the EXACT same issue. Exactly the same!!!!!!!!!!!! He gave my wife a quote during pickup for an intake manifold gasket, 2 knock sensors and harness for an ADDITIONAL $800, but said it's running A lot better and quotes valid thru June, "no rush" BUT it will need it over time. NOTICE I said manifold GASKET!!!, NOT AN INTAKE MANIFOLD **I can get the actual intake manifold!! w/ gasket included for $382 at parts geek!!!!** WOW!!!!!!!! Lil mark ups are okay, but honor your work when you mark up like they do. Now claims 7 days later, the $800 job needs to be done to get her running right LMAO.. THEY reset the new oxygen sensors so it ran better, very briefly. Guess those ASE technicians screw up too. Why not replace that and leave the sensors alone??? And horn?? And lock cylinder that still sticks?? The car may run slightly slightly worse with these oxygen sensors on it. The lock cylinder was never locked, I told him you "gotta jiggle her a lil".. guess what, it's still like that. Family car dies at the light. Not sure I'd consider this a good FAMILY place. (Also same guy Made my wife feel super awkward/ creeped out during the pickup, asked if she was my daughter.. we're 29, kinda weird) Its honestly a great truck. I can keep it running smooth at idle by braking and givin just a hair of gas (SAME THING AS before the $700 JOB), just didn't want my wife doing that with the kids in the car, also told him that day 1. Didn't even get a "sorry this happens, sometimes" on the way out after returning to get keys. Funny thing is God has a way of covering things like this. Word of mouth will go along way. I'm carrying receipts and quotes with me all month. Parts are 4-10 times higher than a good deal. CLEARLY SAW MY WIFE AND TWO KIDS, YOUNG FAMILY.... IF THEYLL DO THAT TO US WHO I MADE IT CLEAR ARE BROKE LOL..... LORD ALMIGHTY HOW MUCH WOULD THEY ROB A FAMILY THATS NOT STRUGGLING. UNDOUBTEDLY ATLERED SPRING BREAK FOR THE KIDDOS, NOT IN A GOOD WAY I don't have Facebook, snap chat, none of that BS, don't write reviews ever.. But people. It was that bad!!! I Swear this is the story, not an exaggerated story. Receipts to prove ALSO NOTICED, U CAN GET TIRES CHEAPER AT SAMS CLUB, and VIRTUALLY EVERYWHERE ELSE LISTEN!! GOD BLESS! read more

I came here to get one tire patched and was told it would take 1.5 hours. I2.5 hours later they finally started on the vehicle. I over heard they were short on staff today, and every time I looked out the window the tech that was working on my car was on the phone all the time, answering it and taking calls. As a mother of two I would have highly appreciated if they would have been more up front and said its going to take more than the anticipated time. I even saw people who came in AFTER me get services before me. Obviously, Quantity and not Quality is what matters at this location. It took over 3 hours to patch one tire! read more

Absolutely the worst Firestone I have been to. My father took his SUV in for a coolant leak repair. After ~$900, as it was suggested that he replace a thermostat and all the hoses, we thought it was complete. Fast forward a week later, and all the coolant had leaked out again. Took it back a second time, and the technician "pressure tested" the system for a claimed 15 minutes, refilled the coolant, and sent my dad packing again. Fast forward another week, and the coolant has all but leaked out again. This third time and after a 1 hour pressure test they claim, they said the hoses and clamps were not tight and all the coolant leaked out. Funny how that was not caught the first and second time. Also, a small leak was found on top of the throttle body, which they said my dad declined the repair the first time. We have all the hard copy documentation from the first repair and it said nothing about the throttle body leak ($1500 for that repair, by the way). Manager Stephen said oh, the second page did not print out he first time and that it was "in the system." Funny that this $1500 is now available to print this third time around and "in the system." What a complete waste of time, and a joke. Another place with "total customer satisfaction." This basically means customers waste their time and go back multiple times until we get so sick of going back, we just eat the cost and go somewhere else to fix it right the first time. The only thing good about this place is that they're open on Sundays so they can repair flat tires. 1 star for that. read more

Thank you to this Firestone and their team. I have been coming here for a few years now with my car and they have maintained amazing service for my luxury vehicle. Really happy with the car service and customer service I receive here. Thank you to James Torres and this Firestone team from a happy customer. read more

Left the car in at 10.30am to get 2 new tyres as we got a good deal and we needed cheap cheap. Hubby told them not to bother doing anything else other than state inspection cause we are selling her as is. 2.30pm we get a call with a "shopping list" of things needing done to her. Right, thanks. Do what we asked you to do and not what we told you not to do!!! Quit the up selling crap and do what people want!!!! Pulled in at 4pm, car is in the air, untouched. Left peeved. Phone rang 20mins later - car is ready. Agh! Cheaper or not, we are done here!! read more

My car battery died on Sunday and Firestone was open and was able to get my car running again in just a few hours. The service was awesome and I would highly recommend this place. read more

I have been coming to this Firestone location for about a year now. The first 2 times I've been here where amazing and they worked on the car in a timely manner. I had an appointment for 11am which I had made the previous day. I take my car in and they told me that it would take longer than expected. I was told the car would be ready for hours and they had told me 3pm it would be ready when I had an appointment for 11am. I show up at 4pm and the vehicle was still not ready. Very disappointed in the way they handle customers time. I hope my next time here will be an improved e read more

Very disappointed. I used to love this place and would take my cars there with confidence. However things have changed and they have tried to gouge me twice. Once was regarding a leaky tire that they said had to be replaced and it could clearly be plugged or patched. The 2nd was gross over statement of repairs needed to the tune of about $2,000.00. I took the car to another place and had it fixed for $450.00 and haven't had any issues. I'm not sure if it's under new management but something has clearly changed. I do not recommend it. You will always wonder how bad they screwed you. read more

Stop !!! Don't go here it's a big scam they ruined my car, brought it in for a simple battery change everything else in the car was working perfect after changing my battery there's multiple electric problems and the screen doesn't work although everything was working right before I dropped the car there they told me it's not there responsibility I have to take the car to the dealership. This is my 3rd bad experience at this place and the last time I go there for any service. read more

Very disappointed by Firestone representative Eddie at 3815 Highway 6 Sugar Land, TX. 77478 I took my car for tires balance and rotation on Thursday 20-sept-18 at 12:30pm the salesperson told me I have to leave my car till 6pm I told this is the only transportation I have so I can't leave the car Can I come tomorrow he said they are all booked I asked for Saturday he said all booked so he give me for Sunday at 11:30am I told him I can not leave my car but I will wait he said no worries it will take only 30 minutes to work so I went today at 11:30am and same person was working he told me to leave the car till 5pm I told him that I told you I can't leave the car that's why I took the appointment for Sunday he to bad I can not do anything for you very rude salesman I will never go to Firestone ever very disappointed very bad customer service Nizar goldcenter786@gmail.com read more

We bought new tires and had an alignment and an inspection done. We were given expert and punctual service. We made an appointment, (which is important to do with this type of service business) and when we showed up were told that the job would take two hours and it took two hours. I think that a lot of customers of this business do not realize that there are a lot of unexpected delays in this type of work because of issues which cannot be anticipated before getting into the job. These guys doing the work on cars bust their butts doing the best that they can. Our experience was excellent. YMMV read more

I came here because one of the reviews said the prices were reasonable. I don't know where they get work done isially, but they are mistaken! Came for an oil change. I've never paid more than $45. $60 here. I heard them telling a woman about what was wrong with her car, and their price for repairs were easily 3 times any other shop. They were higher than dealerships. If every conversation discusses rebates, that's not a shop you want to go to. read more

So a couple days ago had a bit of a sleeper accident and completely blew out a tire on the left side. Since I was too sleepy to go that day, I went the next day (which was yesterday) with my dad t fix it. First thing I noticed was how very nice and clean the interior was, and it was well organized too. So my dad already has an account with firestone, so he was able to negotiate a pretty good deal. We ended up exchanging all the tires instead for 400-500$, with a 100$ rebate card (yay!). The drawback was that I wasn't told that we were doing a complete service to my car, which was dad's fault since he didn't bother telling me, so what was supposed to be 30-45 minutes turned into 4 hours. Sigh. On the bright side they had free coffee so it was alright, though I wish I had just opted for the free ride home that they gave us. Coulda done a lot more with my day. But as long as my car works great, I can't really complain! read more

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Friendly staff, fast service, fresh coffee and the staff offered to share their breakfast tacos. I have been a customer for several years and they always deliver top quality service. read more

HORRIBLY RUDE AND UNPROFESSIONAL! Won't go here again. Ivan speaks rudely and sharply to the customers and to his staff. After he spoke rudely to one staff member, they threw the paperwork back at him. I left. There are too many other places to choose from in this area. Firestone does not deserve my business, if they are going to treat people this way. I went to NTB down the road and they couldn't have been nicer, more accommodating and professional. read more

This is absolutely the WORST Firestone I've ever patronized, and this location nearly cost the company my business. I sent my mom to this location with my car to get the tires balanced and rotated. On the way there, my mom and I discussed what work I needed done, and that I did NOT want an oil change because I would do it myself. I was on the phone with her when she was signing in to let her know what I wanted done to the car (I was at work). She called me at work about an hour later, nearly freaking out because they were draining the oil. I spoke to James Randall, who identified himself as the Store Manager, who insisted he went over the work order three times with my mom. I heard her in the background telling him they never discussed an oil change. I then found out they were about to put regular oil in there, when I've been using fully synthetic oil since I bought the car. Had he looked at my previous service records in his system, he would have clearly seen what type of oil I use. My mom even knew I never use regular oil. He challenged me about the last time I had it done, etc, and I got fed up. I had to contact Corporate Customer Care, who transferred me to their District Office in Houston. A quick chat with someone in the District Office and I wasn't charged for the oil change. My mom also told me that while she was waiting to check out, they allegedly slipped in some unauthorized work for the lady in front of her, because she heard the clerk remark, "Since we already did the work, I'll give you a discount." The people at this store are VERY shady. I've been doing business with Firestone since 2003, and I know very well this is not how they do business. Do yourself a favor and take your car to the Galleria Firestone. The store manager there is fantastic and they always get it right the first time. Avoid these jokers in Sugar Land. read more