I went here for the second time in a few months for tires. I left here and went to a car wash and one of my tires ended up damaged from the car wash. I went back to DT a few minutes after closing . I was in big trouble because my tire is flat and I have to commend these employees for helping me out! They reopened the place and replaced my flattened tire. On inspection the car wash damaged the valve stem and also punctured the tire. Basically ruined the whole tire. I can't thank DT and the wonderful customer service team enough for promptly fixing the problem and swiftly getting me back on the road. I will continue to do business here. 5 read more

Updates to my earlier review: Very soon after my review which I posted here on yelp 5/1/26, some one from the customer satisfaction team reached out to me via email. After further review of my case on 5/5/26 I got a notification with a decision which was favorable. With this, I have chosen to change my initial rating of 1 star to 3 stars (3 stars because my issue further looked into and was rectified; but it was such a hassle to get this resolution). read more

With an appointment scheduled for a low busy time, the staff took care of the tire rotation under warranty while also making a needed sale. Thank you Jesse and Sharlamagne for expedited great service and thanks to the at work staff. read more

Went for a pair of tires and found out some but not all Discount Tire stores are offering Alignments now! So I hot it with the new tires. The Warranty on their $89 alignment if good for a year or 10,000 miles. P.S.- they need attention yo their restrooms. No paper towels and their soap dispenser wasn't working either. read more

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This remains the best place in the Houston Texas area to get tires. They are quick, extremely nice, and do everything they can to meet your needs. I don't know who runs that place, but he should get a raise for the wonderful service on a consistent basis. read more

Terrible location, needlessly convoluted and I'm gonna guess they have no plans to improve on this. The employees don't care, they just want to rush you out even if there's no one there. Too bad it's close to home because nothing about this location is convenient. read more

Fast dependable courteous service Honors warranty ! Able to Make appointment .I have found the discount tire on Hillcroft near westheimer to be really good with customer service ! read more

Just very rude and condescending. They seem to be looking for a reason not to work . Because I only wanted to replace 2 tires instead of all 4 he didn't want to be bothered. Don't waste your time with this store and don't deal with the short dark haired guy !! I just left their20 minutes ago.5/3/2025. I've been buying tires from them for over 25 years. I will have to find another company to help me with my tires !! Anyone have any suggestions for a good tire shop. Because Discount Tire is not the answer anymore... read more

Last week while driving, my car alerted me of low air pressure. I immediately looked up nearest Discount Tire store and went there to get air topped-up. I've never been to this store before and it has oddest entrance I've ever seen (see other reviews). Google maps basically brought me to the lot and that was it. Thought the entrance was from other side, so went there, but no luck. Then used Satellite maps to figure out the entrance. Had to get back on to the highway and circle back (two U-Turns with Red lights). By the time I arrived, it was 5pm (exact) - their closing time. A junior employee there told me to park in Air check area and wait. I did and waited patiently, the air pump was still there and my car was parked 2-feet from it. 5-7 mins later a guy walks out and tells me that they're closed. I politely told him that I tried to get here on time but got lost so had to circle around the highway and that's why I'm late. At this point, all he had to do was just top up the air, hardly would have taken him 30 seconds. But instead, in a condescending passive-aggressive manner, he tells me to move my car to the parking lot and wait there, and that someone will help me. Then he proceeds to unhook the air equipment. I asked him how long would it take, he says "15-20 mins until all the other customers are done". Seriously?? You had equipment right there next to my car! I've been a Discount Tire customer (different location) for over 13 years and have sent dozens of customers their way, but I've never been treated this way before. That guy is an absolute jerk who shouldn't be dealing with customers at all. read more

I needed a new set of four tires for my nine years old car. I didn't need expensive name brand tires since I plan to trade it for a new SUV when the auto interest rate goes down. Discount Tires fitted my need. The house brand tires were decent enough for Houston driving. My brother and Mom were happy with the Discount Tires house brand on their cars. At almost half of the price of name brands, it was a real saving. I got there earlier enough that there was not a long queue. I was done in about an hour. The salesperson didn't try to talk me into buying more expensive tires. The installation techs were friendly. I wish the bathroom was cleaner. read more

Discount Tire - Tires Near Me - Sugar Land, Texas

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Why offer free tire air pressure check services when you make people wait forever! Sitting in line for 20 mins, cars behind me have left, the guy first in line is now out of his car, and frustratedly looking around. Employees walking around, but no one available to service the growing line of cars here. This is the 2nd time this is happening to us. Last time we were first in line, waited 15 mins, and had to get out and try to use the machine ourselves, before someone came running telling us to step away. Don't waste your time here, unless you want to spend all afternoon waiting. read more

I've been discount tire customer for last eight years. This location used to be good, but not anymore. They have too many worthless employees walking around doing nothing and when you go, ask them about the service they will give you very long waiting time. Today I was waiting for more than 20 minutes just to adjust my tire pressure. The worst part is they are looking at us, but they don't do any action and then I asked them is there anybody to take care of it? The answer is we are busy. read more

Discount Tire - There are only two cars in the shop and about 10 employees. - Tires Near Me - Sugar Land, Texas

Goodness, who designed this store? Not a direct entrance and the air check line is just a huge congestion line for everyone trying to enter/exit. read more

Discount tire does not disappoint! Always buy my tires from Discount Tire! Yesterday I met with Joseph. I had a nail in the aft right tire! We're able to remove nail; check tire for leaks and place back on the car! Repair timely ! Kudos to all. With my warranty there was no charge for the repair! read more

Unless you are buying new tires the service is poor. They advertise free tire rotation and balance but when you come in for that service you are pushed behind anyone buying tires. Waiting over an hour just for a tire rotation and balance-- do not recommend!! read more

This location of discount tire is where you truly get what you pay for ,pleasant employees who know their business. I previously went to discount tire on gulf freeway to get truck tires balanced and rotated , well I don't think they did either,vehicle felt the same as when I took it there , the next day on 4/10/23 I took it to the discount tire in Sugar Land on 90 I explained to them my problem,they rotated and balanced the tires now my vehicle rides smooth like it's supposed to . Never never going anywhere else but here for my tire services. read more

These places will typically get five stars from me. The level if service is just unmatched, in my book. Fast service, mostly a nice staff, and free water. I always get good deals on my tires. I don't know any other shop that offers free tire pressure checks - with free service - and will fix your flat tire FOR FREE, no matter where your tires came from. This location runs like a well oiled machine! read more

I will always recommend Discount Tires! I am a family of four and all of us bring our cars here for years. We had issues with tires and they have resolve our problems. I just bought tires and rims for my son and Kyle assisted us with the transactions. Thanks again for great service. read more

Unmatched warranty! Precise professional services in a timely manner! Highly recommend!!!

Waited for 30 mins with 2 employees helping a car before us. They left and went inside. Never said anything to me, never even came back out to see what we needed. Just completely unprofessional and rude. Get service somewhere else if you can. Smh read more

What's the point of having an appointment if it takes you a hour to get around to it? I understand you can make more on selling an entire set of tires but guess what happens when you don't get the next set? I've been using you guys for about 25 years and this location for about a decade now. Staff has gone downhill. If it's still first come first serve what's the point in actually making an appointment? It doesn't save me any time. It actually increases my time to wait to get it done. read more

NEVER AGAIN will I come to this location. Discount Tire is usually my go to because they are consistent with their service; however, this visit had me rethinking this company in general. I waited for less than 5 minutes and was met by the Assistant manager on a Tuesday morning. I explained my issue and he listened, asked me if my spare was old and proceeded to tell me they didnt have my replacement tire in stock. I noted that I was not interestedin any other brand and wanted to place my spare on. He agreed and they drove my car in the garage. I can only assume, but cannot confirm what conversations happened while in the garage, but was met by another representative/technician who told me that my spare was too old to put on and that they could not do it, but I could buy a new spare. When I inquired about the price, I was met with a... "I dont know, but they could get pricy." He talked around the question a bit more, so I asked it again. He said "maybe $150-$200." My face went blank. Ladies and Gents... let me do the logic and a little math for you... So you see a female in distress (at your mercy because of a tire issue), you meet her with semi-unfriendly (salesmen-like) service, agree to put her spare tire on, come back and note that you in fact cannot put her spare on and attempt to sale her another spare that cost just as much, if not more than her replacement tire would have cost (including the roadside hazard).... what? Are you kidding me? That's my only option. I'm done, smiley face has exited the building. There is a great sales slogan that works everytime... "What the eye sees, the eye buys." Discount Tire location, please work on stocking your tires. Had you done that you would have gotten the sale and perhaps the sale on all 4 tires. Intersting, so none of these options included looking up the closest Discount Tire location with the tires in stock. Let's just say after I requested that I took the risk and drove to Discount Tire that had my tires in stock and bought 4... yes ladies and gents 4 Brannnnnnd Spanking New tires. Their service was awesome. The gentleman saw my stress laid it all out and let me make the decision. I was most grateful. It cost me more than I anticipated, but I would pass the 7620 Hwy 90 location again even I had 4 flat tires. Just because Im a female and in distress, doesnt mean I am desperate. Here are some recommendations: dont make assumptions about your customers, keep appropriate inventory, please personable and not dry, do not upsale when you see a chance to make extra money, please engage in customer sensitivity/customer service training (no one likes replacing tires, please make it a pleasant experience), offer consistent service, you dont have to go above and beyond but if I even feel like you are... I will be most appreciative. That is how you make a sale, use emotional intelligence to react to your customers appropriately. Interesting that my phone had no service while there. I attempted to Yelp while I was there and had absolutely NO service. They didn't have Wi-Fi. read more

Discount Tire - Tires Near Me - Sugar Land, Texas

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Worst customer service. I took my car in to get a tire checked. It had a nail, so I ended up buying four tires. I had Covid and I stayed away from all. So when it came time to leave, they had my car backed into a spot. This is unusual. They walked me to my door and it was on the right side. I went straight home to be away from everyone. This all happened on Monday. I drove home like 2 miles. On Wednesday I took my car out of my garage. When I went to my first locations, I went in and when I came out, I saw this hit. Now, when I took it back, which now I put on 4 miles, and we both looked at the odometer. The Manager at the time was very frustrated that I would even ask him to come out and take a look at it. Very bad manners. he told me Discount will not do anything about this, so why do it. The advisor put this deal in someone else's name. I pointed to the advisor. I went specifically out with him to see his device that measures tread depth. I was very intrigued. Neither one of us saw anything on that front right fender I kept saying ask him he's the advisor that took me in. He said nope you're thinking about another guy. Finally, I mentioned it to both of them and then he seemed to remember me weird. Needless to say I got an appraisal for my car and it was $1300. Toyota. They only offered me $300 as a good gesture. Seriously. Grrrrrrr Very disappointed. read more

All I gotta say is Tyler needs a promotion. Attentive, caring, empathetic, and a desire to help is a few words I'd use to describe the service he provided. read more

Store location 7620 Hwy 90a. I had a bad experience. I have paid life time rotate & balance for my car tires. I asked and service personal that I would like to get my car tires rotate & balance. I notice guys did only rotation and asked the fellow who did that that it has to be balance all four tires. He said ticket says only rotate. I went in and talked to the person who took my car in and he went in and told guy to do front two tires only. I went back in office and talked with manager and finally they did balance two rear tires. My opinion, they try to do as many as care they can do so they are taking short cut , so watch out. I had same kind of experience at another location of DISCOUNT TYRE store. I am very disappointed. read more

Why make an appointment when it's not honored? This is a woke joke. Lol. Your leaders should fix this

Terrible service and nobody helps you put air in your tires. They intentionally walk around and help elsewhere.

Felipe has a great personality and was a very easy person to deal with in such a horrible situation. 10 out of 10

I took my raptor pick up truck here today to get some assistance with a flat tire. The staff was super thorough and fast! I couldn't have asked for a better experience and these guys really did a wonderful job for me! Thank you discount tire at this location! read more

Discount Tire - Tires Near Me - Sugar Land, Texas

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Omar was great! I downloaded the app and was able to check in quickly and then the service process was tracked to keep me updated. Location was quiet and I was just a walk in. 130pm on a Wednesday- tired rotation and new wiper blades for front and back. read more

Been there a couple of times in the last few years. It's been a favorite location for me as they get me in and out. Luckily havent needed too many or hardcore repairs. Usually just a flat or nail(s) in the tire. They would patch it right up and send me on my way. On this current occasion, I needed a new tire due to the nail being huge. Luckily it was under warranty so instead of 309$ (with all the fees), I payed $36 for the 1 tire. Not bad. I always make an appointment for first thing in the morning and I am usually the first one on site. I am able to get to work on time as well. Even if I'm not able to make an appt, they do take walk-ins but each day is different and I'm sure weekends are busiest. I try to go on a weekday if I can. Due to the pandemic, they have set up social distancing within the wait room. Red tape on the floor and a sign stating to not lean on the counter. Chairs are spaced out. If they dont need to take your keys, they wont. I pulled in my car myself and held on to my keys as they worked on my tires. Employees are wearing surgical masks. I havent had any issues with them. Staff has been helpful and quick. Will continue to go to them as my favorite and convenient Discount Tire location. read more

Have used Discount Tire for many many years. Lived up to their reputation for reasonable prices and polite/professional service. I've gotten used to the long wait even with an appointment. The one thing that disappoints again and again at this location is getting air in my tires. According to their website, this was the slowest time of day. Waited 24 minutes. I was the only one in line. The ONLY one! 24 minutes! I watched employees walk back and forth around me. Finally a nice guy came out to take care of me. I always tipped $5 in appreciation and will continue but maybe at a different location. Why advertise this benefit if it sooo long to do it??? They were once superstars with this little benefit. read more

Yep, I did the double u-turn before I found the right entrance to the building. But it was worth it. JR did a wonderful job replacing wheels and tires on my grandson's vehicle. They were quick and courteous and great at explaining what was going on. read more

Discount Tire - New wheels + new tires = happy guy! - Tires Near Me - Sugar Land, Texas

Needed tire service, so i got a great deal on the tires that matched my needs. The credit card is the key to major savings. Compare the tires and show them for a better value price. The ride is much, much smoother and quieter than before! Thanks all! read more

I agree with other reviewers. I've been sitting in the check tire line for 15 minutes (with others cars) and lots have employees have walked by and ignored us. Guess they have more than enough business here and don't need anymore! I'll go to the Discount Tire on 99 next time. read more

Customer and service wise was great! I'm giving two stars because there is no point in making an online appointment because you will still wait an hour+. Discount please take your appointments more seriously. Have an open bay for appointments only. I understand the walk ins get busy but I mean when I make any other appointment I never have to wait. So either don't have the option of appointment or take them seriously. Everyone was very very kind and I know it's not really they're fault. Just putting this out here so they can work towards getting better with this issue. read more

Friendly service. I got new tires here and then recently went back for a tire rotation. Each time the service was good, friendly, and explained the costs and tire options. The waiting space is clean and large. I made a reservation online both times and the service didn't take long. The entrance to the store is hard to find but having spoken to them, Sugar Land won't let them put it anywhere else. They could definitely use some signage. The only annoying thing is that as I left are my tire rotation, the guy told em they checked the tire pressure. As I drove away, the tire pressure warning came on. My husband checked the tires and they were fine but maybe a little high. I like this location, it isn't crazy busy, likely due to the hard to find entrance. read more

The first time I went here to have a tire rotation they broke all my sensors. I live about an hr from this location so I went to a different location and their manager fixed it for me. Multiple times they have forgot to put my tire valves back on. I used to have a nice silver set but now they are all mismatched. I recently went a couple weeks ago to have my tires rotated and they forgot to put my wheel locks back on the front and back tires on the left side. I noticed when I was on vacation and had to drive an hr to to the store to have them replace it, they had to order new wheel locks which took a week to come in. Very frustrating having to come back multiple times to fix something. I will say their employee Tristan who works in the front was the only helpful and reliable person that helped me with my wheel lock situation read more

Took my car in to remove a bolt on my tire and they replaced it under warranty. So I thought... came home and saw the bolt was still there. Took it back this morning and they couldn't find the wheel lock. Umm how were they able to replace the tire yesterday if they said they replaced the wrong tire? Had to bring supervisor in for them to replace all of my wheels lock to get it replaced. So disappointed with this location. read more

Discount Tire - Nut bolt - Tires Near Me - Sugar Land, Texas

Came in at 1:00p and ordered 4 new tires, they arrived at amazing speed in just a few hours. They called me at 3:48p, just a few hours later, and told me they'd put me in the queue now so if I get there in about 45 minutes they'll get me right in. I arrived at 4:45 to watch them service every car under the sun before finally pulling mine in at 6:15p (they closed at 6:00p). Did not finally get my car until almost 7:00p, an hour after they closed, a 2 1/4 hour wait. Service was decent, just plan on leaving your car there all afternoon. read more