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    Firestone Complete Auto Care

    2.5 (50 reviews)
    Closed • 9:00 am - 5:00 pm

    Services - Firestone Complete Auto Care

    Tire Pressure Monitoring System repair

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    I made an online reservation yesterday to install four new tires on my 1992 Volvo 240. The "Out The Door Price" was $286.17 and included, among other things, free wheel alignment (see attached). When I got to the shop early for my 12:00 PM appointment I was told it would take at least three hours because of all the cars in front of me. I was told that making an appointment had nothing to do with when my car would be serviced. I was then told the my total cost would be almost $400, including a cost of over a hundred dollars for wheel alignment. When I told the guy that I had gotten a solid price quote from the Firestone website, he told me he "didn't do things online." When I then pressed him, and said that I thought the wheel alignment was included, and that I thought the total was going to be around $250 he just laughed at me. Only after I showed him a saved screenshot of my transaction from my phone did he bring the price down, but not to the amount quoted. He still insisted that it was going to cost around $290, close yes, but again, not the "Out The Door Price" given by his company that he could see right in front of his face. He even said, "Really? You're going to make a big deal over, what...five dollars?", neglecting of course to acknowledge that he had just tried to upsell me a service (for over $100) that should have been already been included in the price. At that point I left, because I didn't want him or his crew to get anywhere near my car. They clearly could not be trusted. I will never, ever again consider giving Firestone my business, and I suggest you do the same. UPDATE: Upon further consideration, and after reading all of the other reviews similar to mine, not just for this location, but other nearby Firestone locations as well, I decided to file a formal complaint against Firestone with the New Jersey Office of the Attorney General, Division of Consumer Affairs, calling out their unethical (read: deceptive) business practices.

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    11 years ago

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    Bridgestone S.

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    14 years ago

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    12 years ago

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    13 years ago

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    9 years ago

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    Bridgestone S.

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    13 years ago

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    10 years ago

    Honest, fair, helpful. Reasonable prices and time. No issues or complaints. Good work!!!

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    Bridgestone S.

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    10 years ago

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    Bridgestone S.

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    12 years ago

    It charges much higher than other stores, and recommend to fix/replace parts that are not really necessary.

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    Page 2 of 2

    Ask the Community - Firestone Complete Auto Care

    Review Highlights - Firestone Complete Auto Care

    “I cannot say how much my family relies on the excellent service provided by Dario's team.”

    Mentioned in 2 reviews

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    Mavis Discount Tire - Left spare in trunk

    Mavis Discount Tire

    (75 reviews)

    I went in to change the tires on my BMW m240i from 2017…read more 1st: I took the car back and all 4 tires' pressure was off. Around 37psi in the front and 28psi in the back, which are completely wrong considering that on the side of the door it says 35psi front and 40psi back. I talked with a mechanic there and he said to come back another day because the mechanic that installed my tires wasn't there. I told him I had to take a flight and he said it wasn't a problem and i could have come back a later day. 2nd: The vin number said the tires are staggered but i showed the mechanic that my rims and old tires weren't staggered, and he agreed with me and made me buy all 4 new tires the same size. Problem: When I called back complaining about my back left tire being COMPLETELY FLAT he said first that it was because my tires were staggered (he agreed with me that they weren't before the tire change) and then that my rim was bent. I requested the time of exit of the vehicle from the shop and the time of re-entry of the mechanic into the shop so to exclude any joy ride. They tried to change subject multiple times and ultimately told me that they wouldn't have provided it to me. Legal actions have been started to resolve this issue and i will update my review as soon as the verdict comes out. PS: from their responses, I felt like i wasn't the first and only one with this problem, so, after talking with friends that already brought their cars there and further research online, I found out I'm not the only one that had this issue with this particular Malvis store. This store has a long history of joy rides in faster cars so DO NOT BRING YOUR CARS HERE.

    I cannot believe how little these employees give a crap. I came in there was not one car I repeat…read morenot one car being worked on. All I needed was an oil change. I was there for an hour and a half no joke no exaggeration. Everybody just walking slowly nobody caring about anything really really pathetic.

    Firestone Complete Auto Care - tires - Updated September 2026

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