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    Firestone Complete Auto Care

    2.5 (50 reviews)
    Open 7:00 am - 7:00 pm

    Services - Firestone Complete Auto Care

    Tire Pressure Monitoring System repair

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    Tim H.

    [[HIGHLIGHT]]Very disappointed with my experience at Firestone in Springfield, NJ on 6/20/2025.[[ENDHIGHLIGHT]] I went in for an oil change and was told my DieHard Gold battery (installed by them in 4/18/2024) had an acid leak. I was told it was under warranty and I'd only pay $35 for installation. When I went to check out, I was suddenly charged $82.98 due to a "prorated" fee, something that was never mentioned before the work was done. [[HIGHLIGHT]]When I questioned it, the person at the counter was rude and dismissive, saying "What do you want me to do, take the battery out?"[[ENDHIGHLIGHT]] That's not a real option, it felt like pressure. [[HIGHLIGHT]]He gave a fake apology and blamed me for a "misunderstanding," but I was clearly misled.[[ENDHIGHLIGHT]] I later confirmed the battery has a 36-month free replacement warranty, and Firestone failed to honor it. On top of that, their attitude was completely unprofessional.

    I made an online reservation yesterday to install four new tires on my 1992 Volvo 240. The "Out The Door Price" was $286.17 and included, among other things, free wheel alignment (see attached). When I got to the shop early for my 12:00 PM appointment I was told it would take at least three hours because of all the cars in front of me. I was told that making an appointment had nothing to do with when my car would be serviced. I was then told the my total cost would be almost $400, including a cost of over a hundred dollars for wheel alignment. When I told the guy that I had gotten a solid price quote from the Firestone website, he told me he "didn't do things online." When I then pressed him, and said that I thought the wheel alignment was included, and that I thought the total was going to be around $250 he just laughed at me. Only after I showed him a saved screenshot of my transaction from my phone did he bring the price down, but not to the amount quoted. He still insisted that it was going to cost around $290, close yes, but again, not the "Out The Door Price" given by his company that he could see right in front of his face. He even said, "Really? You're going to make a big deal over, what...five dollars?", neglecting of course to acknowledge that he had just tried to upsell me a service (for over $100) that should have been already been included in the price. At that point I left, because I didn't want him or his crew to get anywhere near my car. They clearly could not be trusted. I will never, ever again consider giving Firestone my business, and I suggest you do the same. UPDATE: Upon further consideration, and after reading all of the other reviews similar to mine, not just for this location, but other nearby Firestone locations as well, I decided to file a formal complaint against Firestone with the New Jersey Office of the Attorney General, Division of Consumer Affairs, calling out their unethical (read: deceptive) business practices.

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    11 years ago

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    13 years ago

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    9 years ago

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    9 years ago

    Honest, fair, helpful. Reasonable prices and time. No issues or complaints. Good work!!!

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    10 years ago

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    12 years ago

    It charges much higher than other stores, and recommend to fix/replace parts that are not really necessary.

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    Review Highlights - Firestone Complete Auto Care

    I cannot say how much my family relies on the excellent service provided by Dario's team.

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    Firestone Complete Auto Care - tires - Updated August 2026

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