We were on the way back from a vacation and did some damage to our van ( long story). I thought the damage was limited to an exhaust leak but it had a very unusual and inconsistent sound, so I was concerned about continuing our trip and breaking down in our awesome Arizona heat. Since it was Sunday and a holiday weekend, I wasn't optimistic. We found this shop was open. Huge thanks and kudos to Carl and Victor for inspecting the van on and off the lift right away and showing me that the only significant damage was a crushed exhaust pipe, and it appeared safe for us to continue home. That kind of service and goodwill is not super common these days. We are not just thankful, we won't forget! If you live in this area, I recommend this shop. read more

We had some car trouble on the way up to Show Low and stopped in for some assistance. Jason and Wayne were very nice and super helpful in getting us back on the road quickly. read more

Carl and Brandon helped me out immensely when my truck overheated on my way up to Payson from the valley. It overheated due to a shabby oil change( forgot to put back on the radiator cap) by a different company. I don't know what I would have done if they hadn't made time for me in their crazy busy shop. Greatly appreciated C read more

We stopped on our way home from AZ with a hot coolant warning. Knowing we were on the road they got us right in and Wayne couldn't have been nicer --they helped us in minutes and got us on our way. We appreciated the honesty and friendliness and highly recommend! read more

It is so busy on Sunday and they told me it was a 3 hour wait to replace my tire but they got it done in an hour! They are cheap and high quality for a tire repair. So grateful for a reliable place up in Rim country! read more

I had a slow leak in a trailer tire. Firestone was the first one open at 7:00am on a Saturday. They quickly diagnosed the issue as a bad valve, and had me fixed and back on the road. What could have been a major delay as a quick repair. Genuinely good people! read more

Firestone Complete Auto Care - Bad valve - Auto Repair Near Me - Payson, Arizona

Came in on a Sunday because we had a nail in our tires. Brandon and Carl were very helpful and their technician got us fixed up and back on the road asap. They also checked under the hood for anything that may have been a safety issue. AND they let us bring our dogs in so they wouldn't be hot outside. THANK YOU! read more

Wonderful! On a road trip and my brakes went out. They diagnosed the problem, fixed it and I was only way in just over an hour and no charge! Awesome service read more

The quality of tires has been horrible. we consistently buy 4 tires once a year and we live in Payson putting less than 5,000 miles on the tires. when asked this last time why they wear so fast he told me that "some cars just wear tires more" and of course my Kia was one of them. The service is normally terrible. consistently get hung up on by accident (always the manager Jason) "please hold" *click... but that seems to be the customer service standard in todays retail businesses. But todays experience is the reason they have lost me as a customer forever. we had a flat and I dropped it off for a patch, and after complaining that they were so busy, he called me minutes after I left saying "someone drove hundreds of miles on this while flat" and now it's ruined and voids warranty. I told him I live in town where that's not possible plus I noticed the flat before moving the car from the garage. With management this, seemingly, dishonest, I'd recommend going elsewhere. This place will bleed you financially over years if you are willing to let them. read more

I got a flat tire on a towing vehicle with a trailer and a car full of scouts coming back from camp. They evaluated the tire and had to replace it with a new one because it had a gash. I had them replace both front tires. They picked the perfect tires and had me back on the road in an hour. Awesome service, and Thanks!!​​ read more

From buying tires to having service work performed like tire rotations, oil changes brake work. I have always been satisfied. I always schedule an appointment, but I do believe they try to accommodate walk-ins. read more

I have been here many times to check tire pressure or to repair a flat. The shop is well staffed and always very professional. Even though they are often busy, they were friendly and willing to take the time to check my air pressure. When I had a flat that needed repairing, it was done quickly. I really appreciate having this tire shop here! Next time I need tires I will be coming here. read more

Donald at the front desk helped us quickly and was very kind. Fries were replaced quickly (within 45 minutes). All staff was professional and helpful. read more

I had such a bad experience I never got my brakes fixed after going back 3 times. The manger was rude he did not care if my brakes smelt like they were burning. Honestly I don't trust Firestone because of him. I had a certified mechanic work on them. The mechanic confirmed my brakes were ruined. He left me in a dangerous situation Firestone you need a new manager he why the mechanics are quiting. read more

Today I took a good look at my tires during a snowstorm. They were in no condition to be on any road let alone a snowstorm. I called Firestone and they had an opening the same day. I was super impressed with the customer service and the quality of the overdue service to replace four tires. Thank you and I would recommend Firestone for your auto needs. Great people doing a great job. read more

Lousy customer service! Called for an appointment to rotate the tires on my wife's car, as they had been purchased at this store. Arrived 10 minutes early, dropped the car off, and was told it would be an hour or less. Gave up after an hour and twenty minutes of being ignored, and the car sitting in the same spot I left it. If you are going to make an appointment - honor it for cryin out loud! If you get too busy (which they were not!) and the customer has to wait, have the courtesy to say some thing to them...don't just stand at the counter playing with your phone, ignoring everyone. read more

Very rude woman at the front counter...she spent tons of time joking with the mechanics in the shop while I stood there waiting at the front counter. read more

After having a tire blowout on a family road trip, my crippled car was towed to this facility. After leaving my keys in the after hours box I left my vehicle's well being to strangers in an unknown town. They called me the next day, my vehicle was good to go, and I honestly could not believe how affordable it turned out to be. Shout out to Brandon for excellent customer service. read more

I was in desperate need of 4 new tires. I spoke to them and agreed to an inexpensive tire as we're on a fixed income. When we picked up the car it had a better tire on it for less than we would have paid. What a blessing!! read more

I had a slow leak on a tire on a Sunday. They opened at 9am and got my tire in fast. It's did a great job

We made a trip to Payson and at our first stop our SUV battery wasn't connecting properly for the starter to turn over. I called and the gentleman that assisted us was so friendly and notified us that there was only one person working but they would try to help. We drove in and he assisted us in getting checked in quickly. They quoted us an hour and a half to get it fixed and we were so grateful they worked us in. Less than 35 minutes later, they had finished everything. Such a great experience and would highly recommend. We had fantastic services and I apologize for forgetting the mans name that helped us because he was incredible. This was on Saturday the 19th if a manager wants to know. He was fantastic and such a hero during our trip. read more

Come in for a tire on our flatbed trailer. Service at the front desk was immediate and friendly. My husband backed the trailer and the tire was on within 10 minutes. Great service. read more

This place is outstanding and top notch. I was traveling with a disabled son and broke down outside of Payson and they fixed it the next morning . Outstanding customer service and communication and I think a lot of bad mechanics could have charged so much more . It was only a hose that disconnected.. this place just connected it . It was way under the motor and you could not see where it had come off. This was a $67 repair on a Sunday... thank you to these nice professionals and I am thankful! read more

It was 4:45p and they closed at 5:00p when I stopped by because a low tire pressure light came on. I was refused service before closing hours and left to sleep in my truck until someone opened in the mourning. read more

Ive been bringing my car here for the last 2 yrs, recently got an oil change and was told they couldnt measure any oil on the dipstick and then said I had an oil leak, steering and rack leaking, coolant leak, and wheel allingment. The entire quote was over $2,200. I then took it back to get oil leak fixed and they doubled the quote to $600.00. At that rate, I was going to buy a new car!! I then took it down to Coury auto in Star Valley and all they could find was the steering leak, thats it!! Im not usually one to complain, but I want to put a clear warning out for others like myself who are trusting, I am a single woman so not sure if they saw that as a way to take advantage read more

Wow these guys were awesome!! We had some car trouble near Christopher Creek. We called ahead to see if they could take a look at it because we were road tripping the next day. They were near closing time, but stayed open for us. We are so grateful for Carl and Will. Thank you!! read more

I was driving across the country and my brakes locked up on one side. The folks at FireStone saved the day and were able to replace my brakes/rotors and some related parts. I was back on the road the next day and finished up the next 2000 miles with no issues. Great people here and would recommend them to anyone. read more

I drove in from Prescott - there are plenty of twisty ups and downs on that road - when the "red triangle of death" flashed on in my Prius. According to the owner's manual this is a "get your car looked at NOW!" warning light. The lighted turned off so I continued driving even though it flashed a few more times - the alternative was to sit on a hairpin turn in the middle of a dead cell area and nighttime was approaching. I was TERRIFIED but made it into town. (Enter my busy imagination that's read too many Stephen King horror books. An older woman, alone, on a switchback...and no cell service....) Thankfully, no axe murderer happened upon me and I made it into town. Hello, big honking glass of wine. I got my car into their shop first thing Sunday morning and I felt like a basket case. Was my car a death trap? Was this going to wipe out this month's grocery money to get fixed? And were these guys honest? And then I spoke with Brandon - he was manning the front counter. I could feel my blood pressure drop immediately. He was so kind and so helpful, I nearly wept with relief. My car wasn't throwing any codes but I needed a new 12v battery but they didn't have any in stock. I asked him if he would mind if I got one from an auto parts store if he could install it. (LIke shops like you do that normally, right?) Brandon paused for a moment and said, "Yeah, we can do that." The tech, Chuck, installed the battery, checked my tires and assured me that the old battery was toast. (And it was!) If you've stuck with this long narrative, thank you. This shop was proof of the good there is in the world and that there are businesses that are truly not all about the almighty dollar - but about providing great service at a fair price. I wouldn't hesitate to use them again should the need arise in Payson. If you need an honest mechanic, this is your place. And Brandon and Chuck - thank you again. I am so grateful for your kind service. BTW - Chuck also told me that the battery had been installed improperly and he was surprised it had lasted as long as it had. The terminal was cracked and the corrosion was extensive. read more

These folks are HONEST! I bought new tires in Phoenix, I live here in Payson. Less than 24-hours after arriving home, the low tire pressure warning came on and i was deep off road. I panicked, pulled out my compressor to find the tire pressure was fine. I called another tire place in town, he said it was likely the sensor was worn out and I should replace all 4 at a cost of $98 each. Without even seeing the vehicle!! I went to Firestone, they were really busy but the gentleman at the counter offered to look at it if i could come back at 4PM and they would look into it, he also recommended I check the owners manual about the TPMS. I recalibrated the sensors myself and the warning went away. They were still busy but he checked the tire pressure when i went back at 4 and all was well. This is the way to do business! Thank you and I will become a regular customer. Carol S. read more

We had car trouble on the way up the mountain from Gilbert. Barely made it to Payson. Jason and his crew got us in right away and we're able to fix it up in 3 hours. Bad thermostat issue. So grateful they could help us and in such short notice and get us back on the road! read more

My girlfriend and I were driving through Payson and our tire pressure monitor came on. We pulled over to Firestone and Sierra immediately got us checked out and in our way. She was so nice and accommodating! Thanks Sierra ! read more

Have taken my vehicles here for years for maintenance and tires. Have always had no issues. Will not be back after today's experience. Dropped my car off for an oil change, was informed I needed tires, got a quote and gave them the okay to put them on. When I picked the car up the price was different. They gave me multiple excuses and tried blaming it on different fees tacked on. In the past when I have bought tires here, or had a service done, they always were right on with the price I was given over the phone. Not this time. Felt completely taken advantage. Possibly because I'm a woman they thought I wouldn't question anything. After how I was treated here I will be taking my business elsewhere. read more

I was traveling from the Valley and picked up a nail on a dirt road. They were open later than others a on a Saturday and took my tire even though it was close to closing time. They fixed my tire at no cost to me and got me headed home. Great service, will definitely be my go to when in Payson!! Thanks for being awesome! read more

The team at Firestone did a bang-up job getting my car fixed quickly. My family and I were passing through Payson on our way up to the Rim to do some camping, when a bunch of warning lights came on. We coasted into Firestone and the crew there had the problem identified and a solution and price presented to us in just over 30 min. It was a busy Saturday, so I was grateful for the speedy service. Less than 2 hours later, the alternator was replaced in my 2011 Honda Pilot and we were back on the road. Doing a little research showed that the price was on the very low end of what you would expect to pay for parts and labor for a replacement alternator. Thanks for the quick professional service! read more

Wow, outstanding service, friendly and professional staff. I was out scouting and hit a rock. Brought in they found it was a bent bracket on my transmission shaft. The staff straightened it, rotated my tires and checked my fluids. Have me on my way in less that a hour. Jason and his staff are great!! read more

Absolutely great customers service, fast turn-around usually a day or two the only con I would mention is labor is pretty costly but other then that this is my go to shop. read more

Jason was so kind and professional! My vehicle had an oil leak and the guys there had it fixed in no time at all! Price was very reasonable too. I simply cannot recommend them enough!!! They also help my sister who was in panic mode with her car and, they helped my 80 year old cousin as well! Do not hesitate bringing your vehicle there!! read more

I pulled into Payson with 3 bad tires on a overloaded trailer during a long distance move. I stopped at 2 other tire shops on the near side of town & they were too busy to take time to look at my problem. On the far side of town, I found the Firestone shop. I drove in & they immediately took pity on me & my situation. I was out of there in 35 minutes with 3 new tires and a great feeling of security for the rest of my trip. I would highly recommend this group of guys. read more

An oil change and a cabin filter somehow soared over $100!! Wow, I will NOT be back to this location to see these pirates. What a farce. The oil change coupon was for $24.99 give or take---no excuse for ripping off a customer, so I pass it on to you. Beware. read more

I was getting ready to leave Payson for Mesa late Saturday afternoon when the alternator light came on. The AAA shop was closed, and no rental cars available in town. Firestone was the only station open and busy, but they were able to work me in to their schedule. They replaced the alternator in less than an hour for a fair price, and I was able to make that long drive home before dark. read more