Very friendly, informative, honest, and genuine. Seemed more concerned with my best interests rather than getting more money out of me. Felt more like an informed friend, rather than an employee. Will add their first names once I remember. Lol I'm horrible with names. Overall, very satisfied. Edit: I was helped by Mike & Andy. read more

I just spent almost $300 and was told that my car was drivable/ fine. How is my car driving worse than it did before and not accelerating at all fine?! Drove home going 10 mph the whole way. read more

Went in for a battery. They wanted a HIGH price to swap it and tried to add on a roadside package. Wow, rip off. Got it done for under a half the price somewhere else. read more

In todays world, you just don't get the service I just received from this store. I needed a new set of tires in a short time frame. Understanding and compassion of my situation was met first hand, and with sincerity . Resolve of my issue was a true blessing from start to finish. I am completely satisfied with the price I was quoted (and paid) and the service I received. I feel SO much better on the road now, even got a follow up call to make sure all was good. Thank you Chris, it was a pleasure to meet you, you made my day better for sure. 100%!!! read more

I had them do work a few times and it was OK. But I had a 99 dollar alignment guaranteed for a year. Wornall was a minefield, and I hit a few potholes. Six months later, took it in, alignment was off, they fixed it. Months later, it felt off again and I called for an appointment. Told him the street in front of his store was a mess and I'm sure it's knocked my alignment off again. He sez alignment warranty doesn't cover road hazards, mine is now void. I made him repeat because I couldn't believe it. I said "My warranty expires when I leave your driveway because Wornall is a road hazard?" He said they can't cover it. I got angry and he hung up on me. I called toll free customer line and complained, and corporate made them align my car for free. Turns out it was even out of warranty. read more

I walked in and wasn't greeted within a few minutes. Plus, they had Fox News on the TV, so I just walked out.

Top tier service, and affordable price! It was very easy to understand and comprehend exactly what was wrong with my car, and it was fixed within an hour and everything has been perfect since then! Thanks Brayden for being such an amazing technician! read more

My rating is zero if that were an option. Buyer beware. I have receipts that my purchase was refunded at my request. Paid for tires that weren't installed two that were installed we agreed to disagree and they took the tires installed off. I have two receipts for the refunds. Never showed up on my account. Big O on Madison Avenue close to 135th and state line will get all my future business. Honest and dependable. My Lincoln center hub cover is gone on driver front. I would NEVER buy from Discount Tires ever again. read more

Be careful what they quote you. I suggest getting it in writing before they upcharge you 15% for the service after they've already completed it, and then hold your car hostage. Also - be ready for them to have your car for longer than they're telling you. What I was told would take a day took over 24 hrs to complete. After speaking with the individual over the phone about the discrepancy he didn't seem to care or believe me. read more

Dropped my car off Sunday, after speaking with the manager on Friday about my brakes squeaking after $700+ brake replacement they did in middle of August. Little did I know that they were over booked and didn't even see my car until after I called around 1:30pm on Monday, Sept 21st. Would've been really nice for the manager, Chris, to let me know this on Friday, so that we could've found a better time, and my car wasn't there ALL DAY! When Chris got on the phone he literally said that brakes are made in batches (like cooking) and there are some faulty parts from time to time. Are you freaking serious?!?!?! So I guess it's okay to ask your consumers to pay a ton a money on faulty parts? Then claim that is why you have a warranty??? Finally they called around 5:15pm and said that the hardware (which they put on) was bad and the tech had driven my car 5 times. Yes..5 times they drove my car. Here I'm thinking..where did they take my car??? Like to Alaska and back? To go to Sonic and get a slushy?? Really? I digress...so during the "first" drive the tech heard sounds and came back to "fix" it. So then apparently hear not a peep in the other 4 journeys to God knows where! Excited to get my car back and go run errands, my roommate hauls me to the Firestone to get the car. Transaction was simple and not an apology on how long it took! I leave the parking lot and then pull up to the intersection of 115th and Metcalf and guess what? SQUEAKY BRAKES!!!! So I spend 700+ to get new brakes which took a day and a half to install because the tech was having a hard time with the install (literally the word of one of the female employees), only to have squeaky breaks less than a month and under 2k in miles. Then to ask to have them look at it and the manager says overnight drop is good (knowing that he had booked all his appointments for the day), then to be upset that they didn't address the issue, which they didn't completely fix, in a timely manner, THEN to be LIED to about "testing" and THEN to have yet more faulty parts. Now as I drive to work (I work 20+ miles each way from house) I notice that the front right area is not braking properly. Should I worry that they beat the crap out of my car to get the brakes back on??? I can excuse faulty parts..it happens. But poor customer service is just not acceptable. read more

Fast and fair service! Took my business when another location refused no questions asked and had it done super fast. Great friendly employees and quality work. Thank you!! read more

Understaffed with only one mechanic on duty. When I called to make the appointment, the manager said that it only takes about an hour for service. I show up and manager asks if I can leave my car until tomorrow evening. I said no and explained that I made the appointment with the understanding that the car would be serviced in an hour. The manager said they'd tried to call me to tell me they were unable to service my car today but no one called my phone; I confirmed the phone number on file with Firestone. 11 months ago I had this same problem with this branch. read more

Dropped off car on 10/26/20 in the morning for tire rotation , Complete Vehicle inspection , oil change , and courtesy check. Firestone received my car with 3 of the tire pressure monitoring system sensors working showing the PSI in 3 of the tires. After tire rotation , oil change , complete vehicle inspection and courtesy check only 2 of the sensors on the Tire pressure monitoring system where working now. I want to be fair and firestone needs to fix anything they break on my car. I have made repeated attempts to have this issue resolved at Firestone and nothing is being done.  Basically I am being told I have to pay for what they broke. Firestone should repair items they damage or break on my car.  Firestone received my car with 3 working functioning TPMS sensors and it should have been returned in the same condition with 3 working TPMS sensors. Now I only have 2 working TPMS sensors.   Firestone needs to be accountable for what they damage or break nothing more nothing less. read more

Firestone Complete Auto Care - Firestone Damaged TPMS Sensor - Tires Near Me - Overland Park, Kansas

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I was told that my tire had a nail in it that could not be fixed and that I needed a new tire. They did not have Michelins so we went elsewhere. We found out from Discount Tire across the street that the tire was certainly repairable and they were able to fix it instead of lying to us and attempting to sell us a new tire. read more

These guys found a clicking noise that other shops had missed. It had been going on for months and causing me some concern. They got me in and out on a busy snowy day with all the concerns I had about my car addressed. read more

Brought my daughter's car in to have a tire fixed. Ended up needing 4 new tires & a battery...but they had a set of tires at a real reasonable price. A couple hours later the car was done. 4 stars because they gave some options & reasonable prices. read more

Be cautious of using firestone complete auto care at 7050 W. 115th street I spend $5,111,45 over a 15month period and firestone still didn't fix two of the main issues the abs lights keep coming back on they replace all the sensor on my BMW and the last time i've been there with the same problem Abs lights is on again. they said they cant see the problem cause they dont have the equipment to fix it so they suggest to go the dealer after BMW do a complete diagnostic the break sensor is faulty which is firestone should fix it. i will not reccomend this place to fix your car they cannont be trusted. very poor costumer service. especially the assistant manager. I have claim for reimbursement for 910.77 with attached BMW diagnostic for work not completed properly. to date I have not heard back from firestone. if only there's a 0 review i would definitely pick that. read more

Well, bless your heart. It shouldn't be hard to get tires on my vehicle and I, the paying customer, shouldn't have to jump through this many hoops without any assistance. I had a screw in my tire and decided rather than replacing one tire that I should do the whole kit and caboodle. I made an appointment well before closing on Saturday June 25th online for the morning of June 26th. I showed up for that appointment and was greeted by a locked shop with no call beforehand, updated hours online, etc. letting me know that my request couldn't be fulfilled or that this location was no longer open on Sundays. After calling a surrounding Firestone location from the parking lot I was told that the tires I requested couldn't be found in the area at all and that my choices were to order from a 3rd party company (if I wanted to stick with the tire I had chosen) or go with a lesser quality tire with a lesser warranty. I was promised that my original quote would be honored at time of service even though I'm now ordering through another company. Great, sounds okay to me. I can handle a few more days with a screw in my tire, I could live with it if need be as I am within walking distance to my workplace but isn't ideal... so I spent the latter half of my one day off trying to get a tire patched with no avail, had tires ordered from Tire Rack to be delivered before the holiday weekend, and reconfigured my schedule to accommodate for the new installation date. Mind you - I work on commission so my time is my money. What I want to know is why the Firestone website is allowing me to book appointments that are not available in the first place if this has been such an issue with your shop and others? The hours reflected on Google, Apple Maps, & Firestone's website are not accurate to the handwritten sharpie note I saw posted on the front door when I showed up at 7am on my ONLY day off to what I thought would be an efficient service. Flash forward to Monday morning (June 27th) and I am greeted to a phone call saying that not only do I *not* get to keep my new appointment made for tire installation on Friday, July 1st but that I cannot be helped until the following week. Greaaaat - not like I have plans to go out of town for the holiday weekend or have a screw in my tire or anything. I understand that you are short staffed and that there is a holiday coming up but the lack of care and customer service I have been greeted with multiple times with this company and this particular location over the past weekend is enough to make me want to avoid you all together. What should have happened? Call around to another shop and see if I could be accommodated in a timely manner or at my initial requested time, etc. Now not only have I spent yet another chunk of my day reconfiguring everything with a NEW Firestone location (who graciously understood my situation without explanation and could get me in at my new scheduled date) and spent time on hold with Tire Rack for reconfiguring delivery, but I'm sat here writing a review to warn others that they're in for their own mess of a situation should they choose to schedule with this location. How many more hoops do I need to jump through to give YOU my own hard earned money? Get your $hit together. Your customer service is severely lacking and I am the farthest thing from satisfied read more

Outstanding service. I returned from a weekend trip to a dead battery. The folks at the airport gave me a jump (Thank you!) And got me on my way. I called the store when I got a second and Greg let me know they had the battery I needed and to come in, they'd work me in. They were quick and super friendly. My second experience and they've earned my business for life. Thank you! read more

We purchased a lifetime alignment from Firestone on all 4 of our cars. Since we keep our cars for several years and we have 2 teenagers, this is a great deal. This is good at any Firestone, and there are several in our area, but this location is our favorite. They don't try to sell us services we don't need and are relatively competitive on basic repairs and car maintenance. We have a mechanic in Lee's Summit we use for major repairs, but this place is good for routine maintenance. read more

Took my 6 month old tire in with a slow leak. They claimed the nail was too close the side wall to repair so it needed to be replaced. On top of that they suggested I buy 2 new tires so the sides were even because they would have to be replaced soon anyway. After taking it to my usual place, Mr. Tire, I was shown that the nail was an inch and a half from the side wall and was very fixable. Immediately fixed for $15 and told I shouldn't need new tires for at least another 6 months. My tires also have a replacement tire indicator which was completely intact. Thanks for wasting my time and trying to take advantage of me Firestone. read more

I have been going to this shop for about 15 years. These guys are top notch and do good work. They always stand behind their work, if something is wrong they always make it right. read more

I usually have my techs work on my vehicles but business is good and needed two tires and rear shocks done. They were quick and made a couple of recommendations that were accurate. Referred to another shop for a repair that they did not due. Pleasant accurate and timely. Ask for Greg very good advisor read more

Great customer service, friendly helpful employees, great atmosphere. Nice comfortable waiting area for employees. Vending machines would really improve waiting time for customers. read more

firestone incomplete auto care i 7050 w 115th street, overland park, ks 66211 i had an appointment on 9/9 to do a complete vehicle inspection and an a/c inspection. i was quoted 19.99 for the complete vehicle inspection and 42.99 for the a/c inspection. what i received on 9/10 was my keys slammed on the counter, no paperwork on the complete vehicle inspection and lies about the a/c inspection. this location used to be awesome when mike was the manager but not anymore. save yourself time and frustration and find a different location. i recently bought a 2000 grand am and the a/c only worked on the highest setting. i pulled everything apart and cleaned the blower motor out since it appears a mouse was living in it. i pulled the resistor out and it was totally blown. the resistor was replaced with a brand new one and it still didn't work on speeds 1-4. so i was hoping that the wires/relays/switches would be tested to fully diagnose the issue. that is what i was paying for with the a/c inspection. does this resistor look like it is blown? i dropped my car off on 9/8 for my 9/9 appointment that never happened. i was told it will be looked at first thing in the morning and then got a call at 8:00am the next morning. dawson says that the resistor is blown and it is $150 to replace it. i explain to him that there is a brand new resistor already in it and by the way it is all laid out for you so that the mechanic is able to easily inspect everything. why is it $150 to replace this? you plug in the new resistor and put two screws back in. i asked to speak to whomever looked at the a/c hoping that they may have gone a little further and checked other parts of the system and was told, "the mechanics don't talk to customers because they only get paid when they are working on cars". don't go to this location. they are not professional and i have never been treated with such disrespect. when i went to pick up my keys, dawson just slammed them on the counter and said "here you go". he didn't offer to give me any paperwork from the inspection and of course there was no paperwork on the a/c inspection. let's be honest here. you never looked at the a/c. you had my car for two days and you chose to keep bumping me to work on other cars when i was the one with the appointment. i can't believe you had the nerve to try and sell me a resistor for $150 when there is a brand new one in there. i was hoping you would actually do the job advertised so that i can find out what is wrong and fix it but you chose to not even look at it and then lie to me about what is wrong with it. to the mechanic that "can't talk to customers" stop bitching about your job and find a new one. you will be doing everyone a favor. be honest next time and do the right thing. tell me that you don't have mechanics that can diagnose the a/c right now and don't schedule the inspection. to the corporate office, you should probably take a/c inspection off the list of services available at thisw location. these people are ruining this store and your brand. you need to make some changes. read more

booked an appointment online, got there and there was a sign that said "temporarily closed on sundays" super inconvenient and I had to take my car somewhere else for servicd read more

My fiance and I were traveling from Denver to the Midwest and got stuck in Overland Park with car trouble. The guys at this store saw us as soon as they opened the next morning (7am) with no appointment and helped us every single step of the way. They were gracious, courteous, sensitive to our needs, honest about pricing and repairs, helped us figure out payment, and had us back on the road by noon! I could not recommend this store highly enough and if I lived anywhere near this store, it would have my business again in a heartbeat. read more

I recently used Firestone for repairs and maintenance on my cars. After receiving a list of necessary repairs from the dealer, I had Firestone thoroughly check the cars. Turned out, I only needed a couple of the repairs the dealer recommended. The techs are professional, thorough, honest and knowledgable across a wide range of makes and models. Customer service is excellent,friendly and professional. I was provided estimates and timely updates, which limited my time down with out a car. I will continue to trust this Firestone with all of my automotive needs. read more