dishonest. that all i have to say about their business practices. i had a nail in my tire. im the center or the thread marks. repairable but they did not want to fix for me. i know they dont want a small job and so the told me all kinds of lies thinking that i wasnt a car guy just to sell me on new tires that i didnt need yet. anyway. just go next door to americas tire. they are more honest and did the repair for me. americas tire have my future business now and not this place. read more

These guys are straight up and honest. I went with the boy here to get his car serviced after it was making some wicked strange noises. They manager her personally took care of his car and made sure that my boyfriend knew what was going on with his car from start to finish. What really impressed me was that they mechanics actually saved the bad parts so that my boyfriend could actually see that they were bad - instead of merely having to take their word for it. This is not a common practice. And then, they even went a step further and took pictures of other things that were wrong so my guy could see it first hand. Excellent customer service and the true example of a caring mechanic. I really appreciated that these guys were willing to educate the customer and not "take him for a ride," so to speak. I f I ever run into a sticky car situation in the Valley, I know I can comfortably take my car here without worry of hi-jinx. read more

The manager Larry is very helpful. I'm glad they are open on Sunday. The service is excellent.

They happened to have two tech/mechanics call out and were extremely busy, today! Despite that, the gentleman, with whom I dealt with, Larry, was amazing, on point, and working it hard! Great experience with him, I recommend this location strictly because of Larry, and the good work. read more

I've been a Firestone customer for many years. Recently we moved to the Northern SFV and had to find a new store. Fortunately there's one close by and they are really fantastic to work with. We were able to get our oil changed, tires rotated and a full 4-wheel alignment and get out by in just 2 hours. I know other places that would take a whole day to get that done. Great people. Great store. read more

While friendly, the prices just don't compare with America's Tires a few stores down the street.

Alhough I miss the manger that went to the newhall location Juvenile!! I continue to be loyal to this location since 2012. service has always been pretty fast and the 6mos no interest is very convent. they used to constantly try to upsell they have laid off of that which is good change! Larry and Omar are good and answer all my questions. read more

Check it out. They got quick service and professional staff Went for tire alignment, in and out in an hour Shoutout to Larry/Lawrence, he's very helpful read more

I got a flat on my way over to Granada Hills to meet with some friends I sold a condo to nearby. My friend told me he had his car serviced here, and that he had just purchased some tires for his Tahoe so I decided to come check the spot out. I had an oil change done, and purchased 1 new tire. The work appears to of been done well. Only 2 "who knows if related" incidents occurred though. 1. My tire pressure sensor doesn't seem to work anymore, per cashier, she thinks the AAA guy that changed my tire may of broken it 2. My check engine light turned on, on the way home. Not sure what's up with that, but I will be taking it to the dealer to get both items checked out. read more

I had an Enterprise rental minivan that had major issues (4 bad tires of varying brands, poor alignment) and after an infuriating runaround with their customer service, I discovered I could bring the vehicle to Firestone to get it serviced for free. Store manager Lawrence Carmel helped me and was AWESOME. He was knowledgable about protocol in dealing with an Enterprise vehicle, he was the one who realized all 4 tires were bad and requested to Enterprise they be replaced with brand new, same-brand tires. He was easy to talk to and kept me updated on the van's progress (I was in a hurry as I was moving the next day, which is why I needed the van). My only complaint -- and this may not be Firestone's fault -- is that I had to wait several hours to get the van fixed and I was informed (later, by Enterprise) that Enterprise customers are supposed to be a priority and "skip the line." Not sure about that. But this location of Firestone is great. Clean, tidy waiting room, quick work, nice employees. read more

I came in to get a simple tire alignment. They told me it would be an hour. Thats fine, I came back in an hour and 20 minutes and I was told that my car had not been worked on because some other car had issues. The lady at the front told me to wait ten minutes and that she would give me 10 dollars off.... If wheel alignment truly only takes 10 minutes then why have I been waiting here for the past 40 minutes writing this review and why couldn't they have just worked on my car first instead of making me wait 2 hours... Do not tell me that it takes one hour and then take over two hours This is ridiculous. I will never visit this establishment ever again and I suggest you all do the same. Avoid this place at all costs. read more

I have been coming here for years. Larry and the rest of the crew are great. They are friendly and professional. They keep you updated on the status of your car with phone calls. No problems with the work they have done on my cars. I will keep coming back. read more

Lawerence and the crew at Firestone is attentive and extremely helpful. Lawerence saw I had a minor problem with my Lexus's sensor system, and took the extra time after they replaced all tires to help me out at no cost. Instead of having to take it to the dealer, he did a little research and contacted me to swing by after work. He and a mechanic helped solve the problem in less than 15 minutes. I was stressed that I would have to purchase an expensive part, and also did not want to take it to the dealer. Thank you Firestone! Honest, realible and so very helpful!! read more

Last December, after reading reviews and calling several tire shops, I finally decided to go here and have the 4 tires replaced. Larry was friendly and has a deep knowledge on the products that he sells. The tire model that he recommended has a better quality and features than the OEM tires, and the price is cheaper too. While waiting for the tires to be replaced, I noticed that Larry stays in the service area most of the time, managing his crew. BTW, they also offer lifetime wheel allignment and oil change service. I'll be taking our other car here in the future. Great service Larry, thanks! read more

Great service!! Super friendly staff, willing to go the extra mile. Raquel helped me get a good deal on a set of tires because I couldn't afford them at first. They definitely tried to make the sale easier for me because of my financial struggles, which means a lot to me. Only took an hour, and my tires look great and I feel safer now that I have new ones. Thanks! read more

I needed a set of tires and found a good rebate for the brand/style I wanted. Upon calling for additional information and then going to the store, Raquel was very helpful, courteous and knowledgeable...She is AWESOME! The reason why I am giving a 4 star rating is because I was then told by another Sales Manager that I needed a new radiator, something that I had done a week prior to the visit. He then let me know that the mechanic I took it to did not clean that area correctly. I feel that customers should get an estimate once it has been confirmed that something needs replacement. read more

Time for new tires so after price shopping, decided to go back to Firestone. I had a not too great time at Firestone at Northridge Mall so I decided to go back to this one. I called and spoke to Raquel who was so nice and helpful in making me an appointment and setting up my prices before hand. Went in today and got the pleasure of dealing with Larry. He is so kind and helpful. Some other things needed done and he stopped to explain everything to me, even showing me the bad parts, maybe to ease me mind, I ended up spending a lot!! He kept me informed about the progress of the car, etc. I am very pleased with the work and service, this will always be my tire place because of Larry and the people who work there. Thanks! BTW: my car feels new again :) read more

My husband Ren has been coming to this Firestone for the last 10 years. Larry the store Manager and his Assistant Katrina provides excellent customer service every time we bring in our 3 cars for service. They have a computerize system wherein they keep records of what services have been done, keeping us in check of the next car care. Coupons and discounts given as way of saying "thank you" for choosing Firestone for car care service. read more

My truck is my life. Been dealing with Larry for about 3 years now. I'm a plumber with an ECON 350 Super Duty that chews up tires and brakes like a pit bull with a chihuahua in its sight. Larry sold me a great set of tires a couple years back but, I really put them to the test on a daily basis. I've had to bring my truck in 3 times for rotation, flat and slow leak. Today, Larry had the day off so, I dealt with a young lady named Raquel. Same great service and again......0 charge! Awesome service. My baby (truck) has her issues and needs major service because she's now 12 and a half years old but, I'm ONLY bringing her to this Firestone location. My name is Eric Englert, president of The Water Heater Pro and I dont blow smoke. Thank you Firestone. read more

Larry Carmel always takes care of my cars in a timely and professional manner. Reasonable prices and great customer service.

Larry Carmel absolutely went above and beyond for us. We got a flat tire late in the day and brought our car right over to Firestone. Their location did not have the exact tire we needed but the location a few miles away did, as our car was not drivable Larry offered to go pick up the tire for us. They ended up staying an hour past closing time to get us a new tire and back on the road very quickly, thank you Larry and Firestone! read more

Larry and his staff are the BEST! I've been coming here for almost 5 years now and they provide great service and customer service is excellent. They attend to their client, dedicated to their jobs and always hassle free. Even if you walk-in without appointments they always accommodate and have your car in decent amount of time. It would be best to drop off your car and come back for it so you won't feel impatient waiting especially on a weekends. But they provide excellent estimate time how long it will take to finish the job along with other appointments made ahead of you; if not, just make an appointment. read more

Lawrence was friendly and professional. I was able to save a lot of money by coming here. They showed me that they were honest and not just trying to make money. I will be coming here for all my automotive needs going forward. read more

Larry and.the crew are amazing. They provide great advice and look for the best deals when it comes to Auto Care. They are the definition of looking out for the customer first. read more

Just recently went in for my normal oil change when I received a report to have my breaks done and I did. Then for the following weeks the breaks sounded worst and I went back in to have them taken care of but the problem persisted. I decided to take it over to Larry Carmel in the Northridge store and not only did they fix them but Larry gave me a break pad 101 which I really appreciated...awesome job in a timely manner that had me back on the road feeling safe. read more

Very courteous Customer Service by Raquel. I didn't have an appointment just walked in one Saturday morning.and I was helped right away. Raquel knew what she was talking about regarding my concern for my car. I had Full synthetic oil change, life time wheel alignment (I have this Car Since 1998) and fuel filter changed. It took them 4 hours to complete my work and I didn't had to wait coz Raquel had made arranged a tech to drop me home.WOW. I had that 4 hours saved and spent them on my kids. Only thing bothered me was they charge $19.99 to do a full diagnose of any leak suspension check and etc where competitors just couple of blocks away do it for free. I would love to go back and get things done over there. Job to my car was well taken care off. Thanks Raquel & your team. read more

My first time here, I came in because my tire light came on, Giovani checked all my tires free of charge and noticed I had a small nail in my tire in a repairable area, I came in after a couple of days and they fixed the problem. They are very nice and I will certainly come back. Excellent customer service... there was another man who did my paperwork who was also lovely and I don't recall his name, so I'm sorry for not taking the time to know that. Jill read more

I came here to get a lyft inspection which every time in the past has taken 15 min. However firestone took two hours to do the test which is ridiculous. Finally they told me everything was fine except a light was out. This put me in a position of either paying for a failed test or paying them to fix it. I would not recommend coming here for a lyft or uber inspection. read more

Great service, made an appointment for that day, after Keyes Honda screwed me over. Dropped my car off at 3 pm and picked it up at 4:30 as promised. read more

Larry was very helpful friendly and honest. Great service. I went for the lifetime rotation and balancing for $75. Great value. Most of all service and efficiency was great. Took an hour and a half plus free alignment inspection. Highly recommended. read more

Firestone Complete Auto Care - Very nice big, clean and cool waiting area and showroom. - Tires Near Me - Northridge, California

Thank you to Larry and Firestone Tires for helping me out today even when they didn't have to. I have to be honest but I had meant to go to a different tire store near by and accidentaly turned into Firestone. Larry was super nice and ended up offering to patch up my tire for Free anyway, just like the other tire store would have. Not only that, but they got me out of there in less than 20 minute. So grateful for their amazing customer service. We will definitely be back. Thanks again!! :) read more

Recently had my car serviced here oil change,tire rotation,etc i loved the service and the speed. the gentlemen that worked on my car was courteous and gave me additional tips on how to further take care of my vehicle. Mostly its great because they always have specials going on that are usually cheaper than all other service stations in the area. i will definitely be going back. read more

They charged me for a service that I did not get. They did an AC unit service where they were supposed to replace the ac pipes, but they didn't have the part. They charged me for it, and told me to pick the car up and bring it back when they have the part. The next day they called and said they can't change the pipes for Hyundai and I have to take the car to the company after I already paid for it. read more

Great service, friendly staff. The store manager, Lawrence is nice. I came in a few weeks ago to have my tires changed. They did a great job. It was pretty cool that I was able to have my little dog with me to hang out in the AC room while I waited for my car. read more

Larry was very kind and helpful over the phone. He help me schedule my oil change very easily. I have been here once before and have had no problems. It's always to be expected to wait for an oil change to be completed. Other than that I have not gotten any other type of service from them. read more

I was here today, and the Store Manager, Lawrence Carmel, went above and beyond his duty by answering all of my questions, and explaining what needs to be done and why. He also allowed me to work with my budget. The storefront itself is incredibly comfortable with magazines to read, vehicle literature, Direct TV (with an accessible remote), complimentary coffee, free wifi, comfy chairs, and a very clean and accessible bathroom. I also had the pleasure to speak to one of the mechanics on break, Matt, and he was very friendly and informative. Will definitely visit for all my future needs and will recommend to friends and family. It was actually fun to be there ;) read more

Replaced 4 new tires for my 2013 Lexus ES 350. Store Manager, Lawrence was able to price match for me. Honest and professional. I would come back for other services besides tires. read more

Came in without an appointment hoping they could replace a few clips to the undercarriage cover. Larry and his team took care of the problem without too much of a wait. Would definitely recommend this Firestone location. read more

Nobody enjoys spending several hours and several hundred dollars at the mechanic getting their car boringly and routinely maintained, but Matt and Larry sure do make the experience so much more pleasant. I had just had a dealer inspection and was told I needed 4 new brake pads pronto. I didn't want to pay for all the dealer's markup, however I am relatively new to the area so I didn't want some local budget garage I had no personal experience with either. So I knew I needed a reputable, nationwide chain, something I recognized from back home. Firestone proved to be the best choice. I started off with their free basic brake inspection. Here, I'm taking a star off because I had literally just come from the dealer the night before, a few hours really, and done no excessive driving or hard braking. The dealer told me all 4 rotors could be resurfaced, but Firestone did try to sell me 2 new rotors due to heat damage. I was able to figure out it was only "recommended for maximum safety and efficiency purposes" and the heat damage wasn't that bad fortunately, and saved about $180 there. I always expect to be oversold on parts though, so wasn't anything unusual or really pushy. From there, we went ahead with 4 new pads and rotor resurfacing (which it drives and stops wonderfully, so made the right choice this time). Larry showed me I was able to save a little still, even though my car didn't qualify for a coupon I'd seen online, so that was nice. The full service was a little over 5 hours. Good thing there's restaurants and other things nearby! Ended up camping out at Panera with some coffee and wifi for my laptop. Once we were wrapping up, I went ahead and got a quote for 2 new tires because I know the car will need them within the next month or two, depending on my driving, and definitely before the rains return. I am planning to come here, specifically this location, for my 2 new tires and road hazard warranty! Larry and Matt are both really friendly and welcoming. They'll even talk to you and frequently acknowledge your presence should you be camping out in the waiting room while your car is maintained. This location is out of my way, but I will make the trip here for service! read more

I never write reviews on yelp, but Larry treated us so well I feel its the least i can do by sharing the experience...long story short we had work done on our mini cooper by another location to the tune of 1600$ and were treated wrongly so a friend told me to come here and because of how well this manager runs the location. I was not let down because Larry took care of the issue and Actually took the time on his day OFF to call me from his personal line and keep me updated on the work..car is back to running perfection thanks to this professional manager..thanks again Larry! read more