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Firestone Complete Auto Care

2.3 (58 reviews)
Open 7:00 am - 7:00 pm

Services - Firestone Complete Auto Care

Auto brake repair

Auto engine repair

Auto HVAC repair

Firestone Complete Auto Care Photos

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Reviews With Photos

Walker S.

I stopped in here to get a new tire for my travel trailer. I have used Firestone service stores many times in various cities and towns. I travel constantly and live in New Mexico. I needed a new tire. I dropped off my wheel with the dust cover attached to the wheel. I know this because when I showed up to pick it up, the wheel looked different. I didn't even think it was my wheel other than my name was scrolled on the sidewall in huge letters??? These people are clowns. As I mentioned I'm traveling and camped in my trailer about 25 miles from this store. The gal in the store said she would call when it was ready. I anticipated that and had no concerns. The call was never made. I had to go into Mt Pleasant anyway the next day. I called before I left and they told me it was ready. As I mentioned, I walked into the store and saw a new tire on a rim that I didn't recognize but knew it was mine because it had my name on it in huge letters I could have read from across the street. I asked where the center part of the rim was and they pretty much just shrugged and denied it came in with it. The bozo technician was called in to question him about the missing dust cover. He denied it was on there and said I probably had it and when I find it " a written apology would be acceptable". No attempt was made to correct the situation, just pay and get out. The dust cover was not where I took the wheel off. I assume they threw it away, not a particular expensive item, about $12 on eBay. The problem is I have to drive back to New Mexico without it. The reasons I give these clowns a 1 are their lack of concern and any attempt to resolve my issue. No call to let me know it was ready and the sarcastic attitude of the bozo tech helped me in my decision to rat If this is Southern hospitality you can have the South.

Firestone Complete Auto Care
Evan G.

This Firestone Complete Auto Care location in Mount Pleasant is a great place to go for complete car service and more. The staff here is very knowledgeable and efficient at getting everything fixed when you need it. Good overall experience every time I have been here.

Had 11AM appointment for an oil change. I arrived on time and they said "a mechanic didn't show up today. We can't get to it right now." I left the car with them. I called at 3PM to see if my car was ready. Nope, mechanic doesn't have time to do it today. This is not my first poor transaction with this particular Firestone. It's a mystery to me as to how they remain in business.

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10 years ago

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Bridgestone S.

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10 years ago

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7 years ago

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12 years ago

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9 years ago

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11 years ago

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7 years ago

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Bridgestone S.

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8 years ago

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8 years ago

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8 years ago

Worst service ever. I've tried this place several times and always a disappointment. Done

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Bridgestone S.

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11 years ago

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9 years ago

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12 years ago

Great service. A bit long wait as there were many people waiting. Did a nice job once my car made it to the garage

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9 years ago

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11 years ago

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9 years ago

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9 years ago

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Page 2 of 2

Ask the Community - Firestone Complete Auto Care

Review Highlights - Firestone Complete Auto Care

I made a appointment to get into NTB this past Sunday @ 2PM to address concerns - they called me as I was pulling in to cancel my appoint because a tech called off.

Mentioned in 4 reviews

Read more highlights

Gerald’s Tires & Brakes - It is peeling. And these are Michelin tires.

Gerald’s Tires & Brakes

(301 reviews)

Once again, Gerald's has shown me why they are the best place in town to buy tires. I have tried…read moreother places, and have gotten a little bit lower price. But...is a few dollars worth the marked decrease in service? No. I needed new tires for the car my wife drives. I called Gerald's on a Friday and spoke to a sales rep and we decided on a set of Michelin tires. He said they would be in sometime Monday and I could come in and have them installed. I asked if I needed an appointment and he said no, they'd take care of me. I got the call and headed to the shop. 45 minutes later I was headed home, with the tires installed, paid for, and everything taken care of. I always get the road hazard coverage and they never question anything. Three times in the past, I have had a damaged tire covered under the road hazard and they have fixed it once and replaced it twice, no questions asked and for no charge. If you want great, friendly service at a fair price and don't want to have any regrets about your tire-buying decision, go to Gerald's. You will not be sorry you did.

Once again, Gerald's has shown me why they are the best place in town to buy tires. I have tried…read moreother places and have gotten a little bit lower price. But...is a few dollars worth the marked decrease in service? No. I needed new tires for the car my wife drives. I called Gerald's on a Friday and spoke to a sales rep, and we decided on a set of Michelin tires. He said they would be in sometime Monday, and I could come in and have them installed. I asked if I needed an appointment and he said no, they'd take care of me. I got the call and headed to the shop. 45 minutes later I was headed home, with the tires installed, paid for, and everything taken care of. I always get the road hazard coverage and they never question anything. Three times in the past, I have had a damaged tire covered under the road hazard and they have fixed it once and replaced it twice, no questions asked and for no charge. I have had instances where I have had a small hole in a tire, that I did not buy at Gerald's, and they have repaired it at no cost. The customer service at Gerald's is beyond compare...phenomenal. Everyone is friendly, smiling, and they answer any question you have. If you want great, friendly service at a fair price and don't want to have any regrets about your tire-buying decision, go to Gerald's. You will not be sorry you did.

AAA - Mount Pleasant - The cheap tire

AAA - Mount Pleasant

(60 reviews)

I was crossing stuff off on my list before a big European trip and wanted to get my international…read moredrivers permit. I've heard you don't need it, but that some car rental places want it and its good to have if you get pulled over. I wasn't event planning on stopping in, but I was in the area on a weekend and decided I'd get it out of the way. I wasn't sure if they needed additional paperwork, but if I tried and had to come back, at least I'd know. I didn't realize but they were closing just as I walked in because they shut down at 4pm on Saturdays. I mentioned that I was looking to get my IDP and the guy said to come on over and he would take care of it anyway. It was very nice of him and saved me the trip of coming back. I filled out a form, he took some passport style photos (which were free because of my AAA membership), and gave me the info I needed. Within 15 minutes I was walking out with my permit all ready to go and some personal tips on driving internationally in the countries I was heading to. It was an excellent experience.

Not happy with AAA Car Care / Mount Pleasant - Tried to use for a Tire Rack installer and though…read morethat part went ok I asked they check a small antifreeze leak that turned out to be a water pump problem. They gave me a vague quote of $4000 to $7000 dependent on what needed to replace suspecting all hoses and thermostat, etc will also need replaced when get into it. When I tried to question and understand I received attitude and a take it or leave it response. Took it down the road to an Audi dealer and got a $3k quote (this is where you'd expect a high quote) and then to another Euro car sevice guy in town who did great repair job for $1800. Don't let the AAA affiliation make you think this shop is trustworthy. They are not.

Firestone Complete Auto Care - autorepair - Updated May 2026

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