Not happy with AAA Car Care / Mount Pleasant - Tried to use for a Tire Rack installer and though that part went ok I asked they check a small antifreeze leak that turned out to be a water pump problem. They gave me a vague quote of $4000 to $7000 dependent on what needed to replace suspecting all hoses and thermostat, etc will also need replaced when get into it. When I tried to question and understand I received attitude and a take it or leave it response. Took it down the road to an Audi dealer and got a $3k quote (this is where you'd expect a high quote) and then to another Euro car sevice guy in town who did great repair job for $1800. Don't let the AAA affiliation make you think this shop is trustworthy. They are not. read more

I requested service on line. Thank you once again AAA! Marcus came to the rescue in fantastic time. They have been a lifesaver. Battery charging and I'm "on the road again"! read more

I should have checked these reviews before taking my car to this place. They were really nice, but did not fix my car. In fact they made it worse. I was having trouble cranking my car, so took it in for a diagnostic, which cost me $150. Then I had almost $2000 for repairs. Afterwards, my car still wouldn't crank properly, so I took it back in, and they said I needed a new alternator. I paid another $650 for this. The next day, I was STILL having problems cranking it. I also noticed it was shimmying and shaking when idling. In addition, it didn't sound like it was shifting properly. There's a high-pitched hum when I drive it, especially when I get up to 50 miles an hour. I took it back in AGAIN, and they kept it for three weeks, but claimed to not find anything wrong. (It cannot be a coincidence that I bring my car home and start having all these problems that I've never had before with it!) So I pick it up and now it sounds even worse! It started lurching when I was driving out of the parking lot. During those three weeks they kept promising they would call me, but never did. I had to keep calling them, and even went in there once in person. They tried using the old "we tried calling you" line, but with cell phones and caller ID, that excuse no longer flies. Avoid this place at all costs! Now I have to take it somewhere else to find out what they screwed up... read more

Lies!!! Denials!! In June I needed one of four tires for my trailer and aaa provided me options I picked the tire recommended as the best it was a Goodyear and I was happy with the work. I caught a screw in that tire in November and took it in the morning to be patched. They said they would call if they couldn't patch it. At the end of the next day I called them and found out they were replacing the tire and I had road hazard insurance so I only needed to pay mounting and balancing. I picked up the tire and put it on the trailer to fine they put a cheap nylon tire half the price of the radial tire. When I confronted them they assured me the tire was the same as the one they took off and would pull the original order to prove it. I took the trailer to them and asked to see the tire they took off the rim. They confirmed it was a Goodyear and said they warrantied a tire they do not sell. I told them I have a trailer outside with 3 matching tires original tires and the one they put on they had a work order from June matching the price of the Goodyear but the work order shows the tire they just put on. They doubled down and said that the guy who did sold me the tire in June doesn't work there and they blame him after accusing me of buying the tire somewhere else to cover the junk tire they put on my rim. They never admit to the mistake. they lied about the price of the tire they actually put on the trailer and said it cost $130 when the price is $70. They told me after the tire was on the rim they cannot patch a nylon tire, but the tire I gave them was a radial and the screw was in the middle of the tire. I went there because of the name AAA. I will not go back. read more

AAA - Mount Pleasant - The cheap tire - Auto Repair Near Me - Mt Pleasant, South Carolina

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I was crossing stuff off on my list before a big European trip and wanted to get my international drivers permit. I've heard you don't need it, but that some car rental places want it and its good to have if you get pulled over. I wasn't event planning on stopping in, but I was in the area on a weekend and decided I'd get it out of the way. I wasn't sure if they needed additional paperwork, but if I tried and had to come back, at least I'd know. I didn't realize but they were closing just as I walked in because they shut down at 4pm on Saturdays. I mentioned that I was looking to get my IDP and the guy said to come on over and he would take care of it anyway. It was very nice of him and saved me the trip of coming back. I filled out a form, he took some passport style photos (which were free because of my AAA membership), and gave me the info I needed. Within 15 minutes I was walking out with my permit all ready to go and some personal tips on driving internationally in the countries I was heading to. It was an excellent experience. read more

I recently visited AAA Auto Service in Mount Pleasant, SC, and my experience was outstanding from start to finish. The staff (Nick, Cory and Zena) at this location were professional, friendly, and extremely knowledgeable. From the moment I walked in, I felt welcomed and valued as a customer. The technicians (behind the scenes) displayed excellent expertise and attention to detail. The work was completed efficiently, and my car was ready ahead of the estimated timeline. The facility itself was clean, organized, and comfortable. The waiting area had plenty of seating, complimentary coffee, and free Wi-Fi, making it a pleasant environment for customers who need to wait. I found the pricing to be reasonable and fair, especially considering the high level of service provided. The staff was upfront about costs and there were no surprise fees. They also offered helpful advice on preventative maintenance to keep my vehicle in top shape. Overall, I highly recommend AAA Auto Service in Mount Pleasant, SC, to anyone in need of reliable automotive care. The combination of excellent customer service, skilled technicians, and a welcoming atmosphere makes this location stand out. I will definitely return for future car maintenance and repairs. If you been thinking about becoming a member of AAA, stop thing. They have so many services to offer. BTW, I made an appointment on Tuesday and the next day the service was completed. My vehicle is a 2025 model; I called the dealership and was advised it would take 4 weeks to schedule an oil change. Think about it! Thank you, AAA Service Center, Mount Pleasant. Mark W. read more

I had heard that roadside assistance in Mount Pleasant, SC was extremely slow. Saw it first hand when my 17 yr old got stranded along busy route 41. Called at 6:30pm. Was told that someone would arrive at 7:30pm. It was after 8pm with no one in sight. He got a friend to jump start his car and was able to move it to a less congested area before it died again. My renewal is due is a couple weeks. I'm going to drop it. Easier just to call a local towing service. read more

This location went above and beyond for me, I requested a AAA jump for my battery this morning and they came out within 15mins. I brought my car here because 2 other places refused to change my battery due to having to remove a part to replace the old one. Greg Sibert was so helpful on the phone and told me they would get it done for me. I didn't have my membership card on me and William Mitchell jr. was able to look it up for me. Even though they were incredibly busy I was in and out quickly. Thank you Greg and William for exceptional service! Truly a great experience, I will continue to be a AAA member and come to this location for service. read more

Go talk to Suzie and get your vehicle serviced by the best shop in town! I bring my sonata here whenever I need something done. They're fantastic at offering a ride somewhere if you're dripping the car off as well read more

Every time I request a tow they schedule it and then don't show. The lady on the phone never knows what's going on. Can't eat why they don't show up or when they will ever show up. read more

I have used this AAA location a few times and every single time they step up as treat me like a VIP. Suzi happened to greet me on my most recent visit and she acted with a sense of urgency and a smile . It is clear that she lives people and is proud of her job. She is efficient , provides a clear and concise explanation , and insures a value. I love her infectious smile and the stellar service team she represents ! Hey your AAAMembership - it's worth it I promise read more

AAA - Mount Pleasant - This is the BEST AAA location - make sure to buy your AAA membership and when you have a need - ask for my friend Susie ! - Auto Repair Near Me - Mt Pleasant, South Carolina

We opened an account with AAA about 15 years ago and since have upgraded our membership. For the $150-some odd that it costs annually the peace of mind it gives is is priceless. We have used the service whenever necessary w/o hesitation and have found them to be reliable and professional, no matter the location. While we may not always be thrilled with the stated wait time, we are almost always pleasantly surprised to see them arrive ahead of the stated time and whatever problems we've had have been very meticulously treated and we've been left safe and road-ready, even if just to make it to the repair shop for follow-on service. While this review represents no particular event, it is meant to post credit where credit is due for the excellent service and value that AAA has come to represent. They've individually and collectively earned these 5-stars over and over again. We appreciate you guys at AAA. The peace of mind you give us for the small price we pay is one of the best values left in America in 2020. We pray you remain well and that you are open to continue representing us with excellent service for a long time to come. read more

Great service. The technician was so knowledgeable and fixed my car when others were not able to. Very honest and reasonably priced.

I brought my car for a radiator flush during my lunch and I was checked in quickly. I received a text that it was ready along with a check up of how everything went , any recommendations, and concerns. Went to pick it up and I left my coupon at home, but no worries, she pulled one out and I saved more money. They always back up their service and I have never had an issue. read more

Definitely don't come here for a tire service while they're friendly inside they suck at scheduling, I made an appointment to wait to have two new tires put on my car and when I got there after leaving work they said it's gonna be a while and how long can I leave the car with them I mean WTF read more

The best service and the best people...ever! Laura and Susie went above and beyond to ensure my car was repaired and I received the best service at the best price. I have never had a service more prompt, caring, responsive and helpful. I could go on forever...but, in short amazing is the best word! These 2 and the other service folks at AAA deserve far more than 5 stars. They have gained a loyal customer for life! read more

My sister's light green Nissan 2004 had a steering column get completely locked. She could not navigate it at all and called AAA Mount Pleasant Branch at around 1:30pm, August 9, 2021. The phone service was horribly lacking and took several calls in order to reach a human being. They could not provide an accurate update as to the time when the AAA roadside service would arrive.The actual tower was not on scene until 4 Hours after she called the AAA service!! He did not arrive until 4:45pm. I understand staffing may be short due to COVID-19. However, this is unacceptable!! What if something happened to her while she waited forever for the roadside service!! She is a female by herself with a broken car, you must do better AAA!! read more

This is regarding the mechanics only, not any of the front desk reps. I had brake pads replaced after they were squeaking in my 2016 civic. After pickup, we noticed the new pads were also noisy. When I called, I was told that new pads squeak for a few days after installation. Six months later we experienced the same thing, so we went to take the car in for the noise. We were informed that the mechanics found that one of the calipers were frozen and bent, and they wanted roughly $700 for the replacement and labor. We were also was informed it was dangerous to drive anywhere from their repair shop. I was surprised to hear this, since we had been driving on it for 6 months. I wasn't too sure about the mechanics diagnostics, so I took it to another shop for a second opinion. They said there was nothing wrong with the caliper, and AAA was full of it. I should note that AAA did replace the pads and rotors on the second trip, but was told that if I took the vehicle from AAA, I would void the warranty on the newly replaced pads and rotors. Beware of these scare tactics and deceptive diagnostics. read more

I was Looking for a reasonable priced synthetic oil change even though I am not a member of AAA. Their price of $59.99 for 5 quarts was extremely competitive and so I took my Mazda there. This price included a tire rotation , checking the air filter etc & all fees. I was able to make an appointment within 3 days and within 1 1/2 hours I was in and out. However once home I realized the service technician made a small mistake that required me to return the next day. Suzi the service account executive took me in right away and was apologetic and and helpful. The manager Bryant fixed the problem and discounted the cost of an additional part replacement. He was extremely professional, knowledgeable and hands on. I would definitely use them again. read more

The 2 year old battery in our car just up and died at a shopping center in Mt. Pleasant. From the time I called AAA to the time of completion was just 1 hour. They sent out Jennings and he got us all fixed up within 20 minutes. From jumping the car, to finding out there was a dead battery cell to him replacing the battery with a new one.... SUPER DUPER fast! And the cost wasn't even near what the manufacturer would have charged me. BONUS! read more

THE BEST!! I've taken my cars to AAA for the last 10 years for routine maintenance, diagnostics, and repair. My experience is ALWAYS good. The people at the front counter do a fantastic job communicating the nature of the problem and offer multiple solutions. Whenever I think an estimate is too high and go price checking, AAA's price turns out to be the better than their competitors. In general, they are willing to go the extra mile for your business through solid work and incredible customer service. Today, the district manager, Will, worked the front counter and explained everything very thoroughly. He went the extra mile to help me figure out what had to be done today to keep me safe while fitting into my tight budget. He also gave my son, my dog, and I ride home in the Car Care van. Billie Ray picked my up when the car was ready. She was prompt, professional, and friendly. This is why I keep going back to AAA. Thanks y'all! read more

Ford F150 battery died and towed to the AAA Auto Center, Mt. Pleasant. Received a call that the alternator went bad and caused the battery to be damaged, and further the oil was low, and old, and the fuel system needed cleaning and new tires were needed. There was a "special" running on the oil change. It so happens that had the oil changed in June and drove 698 miles, so I declined the oil change and the fuel cleaning and tires. When I picked it up I asked about the oil and said I had it changed recently, and was told "you must be burning oil". I drove straingt to the Firestone Shop where I had the oil changed, and inspected before I bought the truck. The oil was at the correct level and the color of honey (not old). The tires had plenty of mileage left on them (Firestone sells tires!). The bottom line, let AAA tow your car but take it to the garage you use and trust. read more

Absolutely the best shop in the area. They had my oil leak diagnosed and fixed in under an hour. Les and Dev were more than helpful, knowledgeable and more than caring. The cost was way less than what I was expecting. I won't take my truck anywhere else. Thankyou AAA!!!! Jerrod Darby read more

Worst insurance group in Michigan. After Bob retired, I got the most horrible service, over charged by THOUSANDS of dollars every year because they wouldn't answer any questions or email me back. I kept getting late notifications when paid in full, my lending institutions constantly received cancellation notices. Tried Calling the main office in Detroit only to be shuffled around for 2 and a half hours to different people only for them to say they couldn't help me. I would NEVER recommend this company, local agency/office!!!!! read more

THIS MESSAGE WAS EMAILED TO AAA CAR CARE CENTER MT. PLEASANT SC MANAGER 12-31-18 WITH CONTACT INFORMATION: On Sunday 12-16-18 at 3 PM, I had to have my car towed to AAA Car Care Center in Mt. Pleasant, SC because it would not start (I have used AAA Car Care Center Mt. Pleasant for many years). It was towed through AAA Roadside Assistance of which I am a member (contracted to Jennings Towing). I called the AAA Car Care Center that afternoon and got the answering service who made an appointment for 7:30 the following morning (Monday 12-17-18) to diagnose and repair the car. Sam Lanier called me first thing Monday morning to get my authorization to run the diagnostics and ultimately to replace the starter (NEW replacement starter, NOT reconditioned). He was extremely friendly, helpful, and efficient. When I picked up the car about 12 noon that day, he said replacement of starter went well and the car was running fine. I paid the charges of $540.31 and drove off. Approximately one hour later I had been shopping and when I attempted to start my car, the same thing happened AGAIN - it would not start! Needless to say I was very angry and upset. I had to have the car towed AGAIN to AAA Car Care Center at 3 PM Monday 12-17-18. I spoke to Laura at the AAA Car Care Center service desk and she assured me the manager would take care of calling AAA Roadside Assistance to make sure the 2nd tow (due to AAA Car Care Center's faulty repair) would not count against my entitlements. It turned out the battery cables were not properly re-attached after the replacement of the starter and some corrosion had caused the connection from cable to battery to come loose which is why the car wouldn't start the 2nd time. When I picked up the car Tuesday 12-18-18, per Sam Lanier, the battery cables had been properly cleaned, repaired, and re-attached. Sam assured me AGAIN that the call to AAA Roadside Assistance would be taken care of by the manager so I would not have the 2nd tow count against me. At any rate I called AAA Roadside Assistance customer service on 12-24-18 (a week later!) at 10 AM (spoke to Susie) to confirm that AAA Car Care Center had made the call to make sure the 2nd tow would not count against my entitlements. She said she had NO RECORD that this was done but would make a note on my record after I explained that the 2nd tow was due to AAA Car Care Center's fault. Then I immediately called AAA Car Care Center (spoke to Laura) and asked to speak to the manager regarding this issue. She said he was out on a test drive but that she would give him the message and he would call me back. As of this date, 12-30-18 (another week later!) I have not received any response from you whatsoever. I would simply like to discuss this issue and my concerns with you. Because of this experience I am very disappointed and understandably I am having doubts about the level of competency at your business! I would appreciate a prompt response to address my concerns. read more

The worst Repair center ( Bis ). Im lucky. Im lucky because i have more than one car Im lucky because i know the bad reputation of AAA Mount Pleasant Im lucky because my assistance paid for the transfer of my Car to Gerald's tires. Other Than that i should have pay 1300 dollars which was the cost estimate to repair a wheels by AAA. I was lucky because a serious garage charged for 109 dollars for the repairs. No used material, no cheap repairs : real repairs This AAA in Mount Pleasant is a shame like the attitude of her manager. Now let me come back to my first review We have four cars for our professionnal activity. 4 Very bad experiences at this location : Tire replacement 170 dollars ( anywhere else 40 dollars labor costs). Quotation more than 2500 dollars for repairs : 750 dollars in an other repairs center etc etc I had an issue on the transmission : they did nothing and charged 100 dollars without any diagnostic. I had to tow and transfer 3 times our vehicles in an other location. The worst repair center probably in all Mount Pleasant read more

I was visiting from out of town & my under carriage came off my car so I stopped at this AAA on my way to the beach on a Saturday morning. Theo helped me & got my car in real quickly, even tho they were very busy! I was impressed & wanted to let everyone know how great Theo was & how much I appreciated their help getting me in & out so fast! read more

Ran over a few trees on my way back from evacuation. One tore a hole in my cars under carriage. I brought my car in this morning and was prepared to wait. Rob Baker greeted me with a smile and "I'll be right with you". Not two minutes later he was taking my keys and I was led into the waiting area. I brought a book, some knitting and some emails that needed returning. Just as I got nested in to my seat, took out the needles, Rob called me back to take a look. The car was already on the lift and the problem had been assessed AND FIXED. And I heard those words we all love: "NO CHARGE". I am a member for life, now and will never bring my car anywhere else. Thank you AAA. Karen Donadio read more

Never use this place for any reason. On 3 separate occasions, I have made an appointment to bring my car in. When I dropped it off, each time they said it would be about an hour. Each time, I came back two hours later and found that they had not even looked at the car yet. The worst part is that they just don't care . They just shrug their shoulders and say they were too busy. That's why I made an appointment! These people have no clue. read more

I was recently travelling through SC for work and my car broke down on the side of the road outside of Mt. Pleasant. There was nothing around and I know NOTHING about cars and was really scared being alone and very upset. I let my AAA membership run out months ago but saw on Google that the AAA center was the closest car care center to me, so I called. Jennifer Crank, a service consultant, answered and was so kind! She really calmed me down and made me feel so much better. When I finally got to the car care center, she was so helpful and understanding. The problem ended up being such a quick fix that they fixed it at no charge! Jennifer gave me a big hug before I left. I was so touched by the service I received here. I re-instated my membership and will NEVER let it run out again. read more

I've become a regular the last few months at AAA. My 9 year old Murano has been trying to die on me and they have continuously excelled at postponing its funeral for me. The staff is so friendly and down to earth, they even accept my hugs! Daniel has been especially wonderful to me and treats me as if I were his best friend. He played hard ball with my warranty company to get the job done correctly so I didn't have to hassle with it... I will continue to be a faithful costumer to the MTP AAA and will always recommend them to anyone I run across. Thanks guys for saving me yet again! -Kelly read more

Everyone knows what a terrible day you can have when car trouble is involved. My car would not start and AAA towed it to this shop. Daniel was super helpful, friendly, and informative. HE MADE MY AWFUL DAY LOVELY! This place is honest, fast, and affordable. I just moved here, and this is going to be my go-to! Let Daniel be your hero! read more

Made an appointment at 7:30am for an oil change and it is now 8:20 and their just starting. I had the first appointment so I should have been home by now. I only came here because of coupon,probably won't be back. read more

Thanks to Dan and the crew at AAA Repairs on 17 North . I brought my tired old 2005 Mercury Milan into them for service and they brought it back to life . Thorough and informative they did a great job . Thanks read more

This is Southern hospitality at it's finest. I couldn't believe our car breaking down could be such a great experience. Everyone one involved with our repair was kind and helpful as could be. I don't live in Mt. Pleasant but if I did they would be the only place I would take my car to, William Hegarty the store manager went above and beyond to help us. Many thanks to this outstanding staff. read more

Had to take my truck in to have the brakes looked at. Turned out I needed way more work than just pads and rotors. Daniel Helmase was able to help me out with a AAA line of credit and was very excited to do so. I will continue to bring my truck to this location based off of customer service alone. Not to mention the quality work they do. Thanks again Daniel! read more

I have lived in Mt. Pleasant for 25 years and have bounced around repair shops always feeling taken advantage of. Then I found AAA and all that changed. These people are amazing. Honest, fast and superior talent working on my cars. Thanks guys! read more

Be prepared for a long day. It was much longer than stated before I got my car back. In fact, around the time they were supposed to be finished someone came out to ask what kind of oil I wanted in my car! I advised them for the third time that I wanted synthetic oil. An hour later, I went to check out only to be charged approximately $30 in excess of the amount I was told prior to the oil change (the first time I advised them I needed synthetic oil so they could give an accurate cost). I was told it was because of the disposal fee. Shouldn't that have been included in the total cost when I requested the total cost up front? So beware. You will spend more time and money than you anticipate. Even if you are a AAA member. I'm not sure what I'm getting for my membership fee, but I certainly have never gotten my money's worth. read more

Unbelievably awesome service! Rolled into the shop LATE on Friday afternoon with a "minor" (not so for my wife!) Air Conditioning problem - and left 20 minutes later with everything good-to-go: and NOT EVEN A CHARGE! The Tech was friendly and informative and an all-around outstanding addition to the staff at this location! I WILL DEFINITELY tell everyone I know about the OUTSTANDING SERVICE offered at this location, and will use them AGAIN for more service issues. GREAT JOB GUYS! read more

Had a great experience with everyone at the Mount Pleasant car care center. From customer service to the mechanics, everyone was friendly and prompt. The two customer service reps, Theo and Laura, offered shuttles to restaurants nearby and kept me informed with the work being done on my vehicle. Overall very pleased, will be back again. read more