Usually I go to Jiffy Lube for oil changes. It's quick, easy, and no-frills. For some reason I decided to try Firestone this time and figured booking an appointment would make it even easier. I showed up on time, checked in, and asked how long it would be. They told me forty-five minutes, which already seemed excessive, but since I was there I waited. After an hour I asked for an update and was told they didn't have the right filter for my car and needed to go buy one before they could even start. No one had mentioned this during the full hour I was sitting there. I said never mind and asked for my keys, and then they couldn't find them. Apparently the technician had taken my keys with him to get gas. Eventually they returned them and I left. I drove straight to Jiffy Lube and ten minutes later my oil change was done. Zero out of ten. I would never go back to Firestone. read more

Had an emergency flat tire they immediately got me in first thing in the morning so I could head off to work amazing people great staff great service highly recommend read more

Service was done in time allotted and reasonably priced. Friendly staff. But PLEASE, clean the place! It is a mess, and the bathroom looks like an interstate convenience store read more

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Went in for new tires and oil change. came at my scheduled appointment time 8:30am. It's been 5 hours and no one has come to talk to me or give me any sort of update on my vehicle. Staff does not care and ignores you and half of them are sitting around the office laughing not doing anything. Absolutely the worst shop I've ever been to. Won't ever come here again read more

I would avoid Gerald's Tire in Mt. Pleasant. My wife brought her car to have a nail removed and plugged/patched - approximately $50. She was told that the tread was too worn to plug/patch it and that she needed new tires. I had taken pictures the day before and the tread appeared to be 50% worn, but certainly did not appear to need new tires. At their recommendation, she moved forward and we were charged $500 per tire. I found the exact same tire on Tire Rack for $350. I would assume they obtain their tires from similar wholesale outlets as Tire Rack, so I asked about the $600 total difference, but they said that the tires had already been put on and it was too late. I asked to see the tread on the tires that they removed and they told me that they conveniently were no longer there. I will not go there again. read more

Garbage location with terrible service. If you have a Toyota or Lexus, take your money to Japanese Import Pros. Please.

Firestone has provided excellent service on my 2017 Genesis, not a common vehicle. They have performed repairs beyond the usual brakes, tires, and batteries that other well regarded local service centers have refused to do. A special shout out to Joe and Bryce for their hard work and expertise. read more

Such great service and i appreciate the work thanks. They took the time to make sure i had good service and valued me as a customer.

Good place for tires and alignments but be very cautious with other car repairs. The parts mark up is out of control pretty like every other garage in town. Just do a little research before agreeing to any quote they give for repairs. read more

Went here to check out a tire that had a little gash in it. Service guy was amazing said he just got to the store a couple weeks ago. He looked at my tire and let me know that it was ok to drive for a little longer but to keep an eye on it, let me know exactly what to look for and when to come in and the price range if I wanted to do it that day. Overall really appreciated the honesty and not trying to scare me into buying new tires if I don't need them. Will 100% be buying my next tires from here after this experience. Thank you so much. read more

FIRESTONE, I would suggest you get your superstar, "the fixer", to fix his attitude and treat people with a bit more respect. See my earlier review on this place. I gave them 5 stars. Looks like there have been some personnel changes. One change is a guy who called himself "the fixer" who told me he had worked at 37 Firestones in 15 years. He said he was a fixer and that he goes to different stores and fixes things. Well, since I had gone to this shop several times in the last two years I asked what he was there to fix. I did not expect him to really answer it but I did not expect this. He said, "That's really none of your business". It seemed to me the natural question to ask. His manner from the moment I had walked in was nasty. After it had sunk in how nasty he was to me I said well, the first thing you should fix is your attitude. And you should learn to talk to customers with more respect. I asked for my keys back. I felt he could have just said something like "well, we're always trying to improve.", or something like that. Why did he even need to tell me he was known as the "fixer"? He is the one who stoked my curiosity about a shop I had had good experiences with. read more

This Firestone Complete Auto Care location in Mount Pleasant is a great place to get your vehicle serviced or fixed. They are very efficient at getting you checked in when you show up and getting started working on your car. The prices for everything is a good value for all that you get. The service was very accommodating and friendly and they make you feel welcome and taken care of. I was impressed with the overall offerings of this Firestone. read more

Firestone Complete Auto Care - Firestone Complete Auto Care - Auto Repair Near Me - Mt Pleasant, South Carolina

Ordered tires from Tirerack, had the appointment confirmed and arrived on time. After an hour and half they told me the tires weren't there. I took time off work to come to this appointment. Will not return, why wouldn't they tell me when I arrived the tires weren't there. read more

I chose this place on two conditions, it was the closest to where we were when we found out we needed a tire shop, but I also checked yelp reviews first.... I'm thinking the prior reviewers don't know much about cars, except for Karen P. Before I start the full review and it's a long in depth one, but one you may find useful if you don't want to be taken advantage of, Ill just say my fiancé and I own two German vehicles with expensive tires, and we know a thing or two about tires, one of which just had the same problem in our home town which was a nail in the tread. So, here goes. We were visiting Charleston from Reno NV and had rented a car from Budget at the airport in Raleigh (clearly after this experience they need their own separate 1 star review) - anyhow, we were driving to the Arthur Ravenel Bridge from our AirBNB in Mt Pleasant, and the driver's front tire started vibrating as we parked. Fiancé got out and inspected the tire and observed a small nail in the tread of the tire which was losing air. That is when I yelped and found Firestone, which was only 2 miles or so away. Went inside and contacted a worker telling him what was wrong with the tire, said no problem they'd fix it for the cost of $30.00, which my fiancé signed paperwork on. Approximately 35 minutes later, when they took the car back, the "service advisor" then said that the tire was unfixable and they had extreme safety concerns regarding the tire, and also the other front tire as well. They questioned how Budget could have rented us the car to begin with. (again that's another review... but for info, the vehicle was a 16 Chevy Malibu with approximately 32,000 miles on it and the tires had more than adequate tread) Long story kind of short, they basically said we needed to buy a new tire. My fiancé then asked to inspect the tire, revealing there was no sidewall damage and minimal rubber fragments inside the interior of the sidewall. The nail had been pulled out of the hole which was no bigger than 1/4 in diameter. Again I was advised that we would have to purchase a tire, this time citing federal law. He literally said it was federal law that they could not fix the tire and again we would need to purchase a new tire to get on the road. So many things right now guys. This is a rental car. We are not purchasing a tire. As I said in the opening paragraph, my vehicle just had the same thing, with a much larger construction size nail in it, and it was patched and fixed with no problems back home in Reno. I had budget on the phone at this point and the budget agent wanted to know what was the damage that made the tires so unsafe. I put the service manager on the phone with the budget agent. Service manager said some mumbo jumbo about federal regulations and what not. Side note - interesting enough while researching federal regulations, because I won't pretend we know EVERYTHING, by the way to save yourself time there is no such "law" - unless the tire is damaged through the sidewall, which ours clearly was not, but anyways on google we found articles about Fraud at Firestone Tire in California stores in 2016 and a news article about a woman in Boise, Idaho claiming the store had told her the exact thing about "federal regulations" trying to scam her as well in 2014. You can email me directly for the links! When the guy finally figured out he wasn't getting us to buy a tire (hello it's NOT OUR CAR), he mentioned we could take the car to a shop down the road that might repair it "under the table" (because again, federal LAW).... In the end we told them to put the tire back on as Budget rental was finally coming through and getting us another car. I'm sorry, I forgot the worst part about this situation. Fiancé goes in and asks a guy behind a little kiosk to speak to the manager. The guy says he is the manager, but then tells my fiancé to speak to the guy he's already dealing with and shut his window. SHUT HIS WINDOW on a customer that simply wanted to know what was going on. Honestly this felt like a form of extortion. This actually still makes me angry so I want to end on a good note - The one guy that was actually exemplary in this whole situation was the original worker that attempted to help us out. He was honest and professional, I wish I knew his name. read more

Manager was outside cussing at me for picking a car up for a customer, would not recommend!!!

I have been following around Patrick, the store manager for 9 years. Patrick is the only person I trust with any of my vehicles and his staff has always taken wonderful care of me. Patrick has always gone above and beyond to give me the best possible service. I have followed him from the James Island, West Ashley, and both Mount Pleasant stores and would rather drive further away then go to a closer mechanic because his service is worth it. read more

I'd never knew I would write a five-star review for a mechanic but I have to admit... this place is solid I made an appointment for an oil change. It took them a while to talk to me and when they finally did, they told me it could take up to an hour and half. I was fine with that since they have wifi so I could work. Surprisingly i was out in 30 minutes with only a $28 cost with coupon online. Pretty solid compared to others read more

Efficient and affordable. Couldn't ask for a better place. Service was extremely quick and staff was helpful. We will definitely be using them from here on out, despite we have to travel from Charleston. I highly recommend. The only reason for the four stars is because we had a difficult time getting through in the beggining. read more

My car broke down I had it towed to this location I have been calling for 4 days and nobody is answering the phone .I live 4.5hrs from there I have no way of checking on my vehicle. Customer service sure has no value anymore read more

Am disgusted by my 18-year-old son's experience with this shop. They were open on Sunday, which is why he chose to come here. They inspected his car and "determined" that he needed a $4,000 part to fix his problem. Well, he doesn't have that kind of cash, and his car was still drivable (just not in excess of about 60 mph), so he left and never came back. Fast forward a few weeks -- he took the car to another local company that was unable to diagnose the problem (but didn't try to gouge him), and then took it to HayTire. He left it there for 3 hours, they inspected it, determined $130 worth of work needed to be done, and the problem is now gone. He is relieved, we are relieved, and Firestone has now graduated to the bottom of our list when looking for reliable repair shops. I would be remiss if I didn't say that he has had work done successfully at this shop in the past, but they did attempt to push a few unnecessary up-sells on him at that time as well. read more

We have always had a good experience at the local Firestone Autocare. Fair prices on tires and a very convenient location.

I popped my tire harder than I pop that thang on a Saturday night. Not a single tow truck could make it out to me due to the flooding I was causing in the city. I ended up putting my flat spare on and drove out to Firestone. We both had the understanding that I had things to see and people to do. I was in a rush, but they were professional and replaced my tire faster than hooker in sketchers. Best Firestone on this side of the Mason-Dixon Line Fire/10 would recommend. read more

I took my car to Firestone in Mt. Pleasant. The customer service was great, but the bill that they gave me was horrible. I had issues with my car, and after they looked at it they gave me this list of what things were bad. 1. Brakes (These were replaced two months before I took it to Firestone) 2. Alternation 3. Battery 4. Struts and mounts 5. Tune up All this for the price of $2600!!!!!!! I had it towed to Pep Boys in West Ashley and got all the stuff replace for $1100. I saved $1500 by going down the road 8 miles. This company takes advantage of you. Don't use them unless you don't care about your money. read more

Siri sent us to this wonderful place! We had a piece of under carriage cover hanging from under the front end of our car. Without hesitation these fabulous guys stepped up and fixed us up with the quickness!!!! So very thankful!!! You guys ROCK!!!! read more

We were two women vacationing in Charleston, with 3 children, with a slow air leak in one of our tires. Patrick went above and beyond to help us by removing our tire, replacing it with the spare, and then putting the repaired tire back on the car for us at the end of the day... after we got to explore Charleston. Frank was the very friendly service advisor and we appreciate both of these men very much! read more

My wife and I were on vacation when I clipped a curb and cut a tire. After a quick tire change in the rain we found firestone right up the road. They were so helpful and understanding. They has our tire and told us it would be 30-40 minutes. Everything was done in less than half an hour and they even took off 10% for being a veteran. Extremely pleased and highly recommend. read more

We went in for a flat tire, they said they would have to replace all 4, according to them there is no other option due ti instructions in the car's manual. (We had just come from Gerald's, who did not think all 4 tires needed to be replaced) My sweet husband listened and agreed to 4 new tires at $500. They then called back stating the brake pads were worn down to 1mm and it would be $300 to replace them. We have had zero issues with brakes on this 2010 Subaru Outback. Again, my sweet husband agreed. We went to pick up the car and the bill is over $1,300! They replaced all brake rotors which we did not authorize. How on earth can a company be this shady and think they can get away with it. We are currently dealing with this situation, while our car sits at the Mt Pleasant store. Do not trust anyone at this shop!! read more

Our car had two problems. No air conditioning and slow tire leak. Tech analyses the car and finds that AC needs refrigerant and that the Schrader valve may need to be replaced. The tire is leaking air and needs to be replaced. The service advisor says AC cannot be fixed because they do not have the part and that because the vehicle is four-wheel drive the tire cannot be replaced---instead I will need to replace all four tires to prevent transmission damage. We needed to travel about 750 miles and were very concerned about safety. Eventually spoke with the tech (Bryce) while filling the tire with air for the long trip and explained what the service advisor had said. Bryce said that he had the part and that the tire could also be replaced. I was shocked that the service advisor was going to allow me and my wife to travel 750 miles on a bad tire because he wanted to sell me four new tires. Bryce completed AC and tire repair in about an hour. Bryce should be rewarded for his integrity and skill. We had a safe trip and are very thankful that Bryce stepped up and helped us. Honestly, If it were my decision I would have Bryce manage a Firestone auto care facility---he's the type of person that customers can trust. read more

Always get great service here in a timely manner. They are honest and reliable. Oil changes, alignments, you name it. Also, when my wife has an issue with her car or the tires they are very professional. They have checked the tires and added air as needed free of charge. read more

Being from out of town I was prepared for them to tell me that my flux capacitor wasn't fluxing or some other BS. No. They were straight up with me. Fixed my problems accurately and at a reasonable price. They knew I was in a hurry, so they got me back on the road in a hurry. T read more

Lucky for me I made it to Firestone in Mt. Pleasant with what I thought was a flat tire. However, not only was it flat but had a hole in the side! Thanks to all the construction going on in Charleston no doubt! Harry and Darius were very kind and empathetic to my case. My car has only 3,500 miles and having to buy a new tire was indeed deflating. But being cared for and treated with kid gloves made my day sunny after all! read more

If there is any one business NOT to frequent in Mt. Pleasant, this one is it. I had my car stolen from their lot and they could have cared less. No apologies, no promises of making things right, only accusations that somehow i had it stolen to commit insurance fraud. No cameras, no explanations, but not even "nice" about it. So, do not, do not, DO NOT go there. They yeam does not care about you and your car is not safe. read more

Angela was amazing. She exhibited the finest level of customer service and got me put in on short notice. All the other employees were super friendly and so willing to help! read more

I have been a customer for 35 years and today marks the end of my loyalty to Firestone. Over the last several years I've noticed less and less appreciation for me as a customer up to the point where the last visits they have been downright rude. I have a Firestone credit card and have gone to them exclusively as my full service shop to buy all of my tires and handle all regular maintenance on all of my cars. I am not just the occasional drop in looking to have air put in my tire. So yesterday, since I was driving by, I made the big mistake of stopping in to ask when I could schedule an oil change. I was greeted by a man who let out an exasperated sigh which he followed up by hurdling a folder against the ceiling. I was totally taken aback as one might imagine so as he approached I tried to introduce some kindness, be nice and add levity by apologizing that I must have come at a busy time. All he said was what did I need. I asked about an oil change and he said the soonest would be Friday. Today is Sunday. I thanked him and let him go back to indulging his foul mood. I am a business owner and would be mortified to know I paid employees who treated customers the way I have been treated (again, not just today -today was just the last time) to the point that a long time, good paying customer will never return or pass on recommendations. I tried to locate the owner, but to no avail. So now the dirty laundry is for public viewing. read more

I have been to this Firestone a handful of times in the past several months. Each time I have visited/worked with the staff here, they have been nothing but great. I personally have had work done on my vehicle and could not be happier. The staff was so professional and inviting that I have obviously recommended my co-workers to work with them as well as close friends. Best price, solid work, and done efficiently....would not do it any other way. Thanks Firestone Complete Autocare! read more

I brought my car to Firestone for an oil change. They called me about an hour and a half later to say I had major problems with the suspension, and that I needed new tire rods, control arms, sway bars, etc. They presented these issues as major safety concerns, and said tires could go shooting off if they were unaddressed. It seemed suspicious, especially when I was referred to the manager after declining the $1500 repairs. I took the car to a trusted mechanic the following day. His assessment- no issues whatsoever. I will never return to Firestone again. read more

I made an appointment online for a tire repair + tire rotation. Super clean, FAST, friendly and had an overall great experience. Will definitely return! read more

I had a problematic case, where it wasn't clear what the issue was, along with not feeling like it was being addressed seriously enough. I had to come back a third time to get it resolved. I was frustrated at that point and wasn't really understanding why it was still a problem, so I asked to speak to a manager. Ryan took over and was great from the time he took over to the time I picked up my car. He listened and was understanding of my frustrations, made to sure to explain what happened and why it was a tricky issue. He kept me informed of what was being done and made sure to leave detailed notes as to what was done on my invoice after I picked the car up, since it was after you guys had closed. He even gave me a ride to work so I wouldn't be late. This is a case where he went above and beyond to make sure I was taken care of and happy with the results. He is an asset to your company and knows how to treat customers to keep them coming back. I wouldn't hesitate to recommend this place after dealing with Ryan, as I know he will make sure things get handled and done right. Thanks! read more

Excellent Service from a great team of mechanics! I took our Vibe in for an oil change and maintenance check. Harry informed me the front brake pads were in need of replacement. The last time they were done was 3 years ago and they were correct. In addition, a valve cover gasket needed replaced. All the work was completed for under $400. Thanks guys, I will return again to keep my vehicle in top condition. read more

Great service all the way around! Fast, professional, honest and courteous. Darius made sure everything was taken care of and took the time to explain as well as show me everything in detail, making sure I understood and was comfortable with what was needed. Would definitely recommend this place to anyone! read more