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Hay Tire Pros

3.7 (73 reviews)
Closed 7:00 am - 6:00 pm
Updated 1 month ago

Services - Hay Tire Pros

Auto maintenance

Oil changes

Auto wheel alignment

15 More Services

Auto repairs

Auto battery or electrical system repair

Auto brake repair

Auto engine repair

Auto HVAC repair

Auto light repair

Auto steering and suspension repair

Auto wheel and tire repair

Routine automotive maintenance

Tire balancing

Tire installation

Tire repair

Tire rotation

Tire Pressure Monitoring System repair

Wheel alignment

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Recommended Reviews - Hay Tire Pros

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Reviews With Photos

Store inside
Clive V.

Needed an urgent tire repair and I just happened to pass by this place as they where closing. Initially I just wanted to buy a patch kit, but they where very willing to accommodate us and got us in to fix the tire at a great price. And off we were on time for our dinner reservation.

Im writing about the poor service and incompetence at that location. I'm the Fleet manager for a bus service that supports the VA and Veterans. I took the bus to Phill for a belt and tensioner two weeks ago. I was told 3 times that the work was done and every time it wasn't the service manager could care less about completing the work. They left the bus open hood up and keys on the radiator in the parking lot and went home. The total disregard of service is appalling. It's been two weeks and the bus is still not finished. I went to check up on the bus today and was told they can't do it after two weeks of doing nothing, leaving the bus open tools out and keys on the radiator. I will never bring and of my busses here again.

The 'inside' repair.
Jenna R.

Brought a tire in to have a screw removed from it and have it mounted back on the car. From the moment we walked through the door, we felt pressured to buy a new tire. The tire WAS fine and able to be repaired, much to their dismay. But just wait. We're told it will take 45 mins to 1 hour to fix it. Fine, there are other people ahead of us. We wait. We wait more than an hour. Probably at about the hour mark, the 'technician' drives the car back. We watched it happen. About 10 mins later, the 'technician' comes from the back and tells the counter guy that he messed up. We heard it. About another 5-7 mins later, the counter guy and the 'technician' roll the tire into the waiting room and it now has a bubble in the side wall. The 'technician' OVER INFLATED the tire and f'ed it up! The counter guy tries to tell us that it's our fault that the tire is so old and that they've been working on it for 30-45 minutes and the lies just keep coming. Told us the 'technician' took it off the rim to repair. It was a simple pull the screw out and put a worm in repair. (IT happened to our golf cart literally the day prior).He told us they 'repair the tire from the inside.' Uh huh. It was outrageous. Then he offers to order us a new tire that would be there the next day. We watched, from the waiting room, the tire deliveries happen frequently. THESE PEOPLE LIE TO YOUR FACE AND THEY SHOULD NOT REPAIR TIRES.

Fay W.

Was very impressed with this business. I had called because I unfortunately found a screw in my tire and the gentleman was kind and said bring it in. He also said it would be about an hour for the service (which I appreciated knowing since I had to get to work). Upon arrival I was greeted and checked in right away. The gentleman who checked me in was wonderful and friendly. I was there a little over an hour and thankfully they were able to patch it for $26. I was so relieved and grateful. I am so glad they were able to take me and get me situated so I didn't miss work! I highly recommend this location and giving them a shot. Their customer service was phenomenal and the experience was painless. I am back on the road, thanks Hays team!

Christine D.

On vacation in Charleston, we got a flat. Since I have a brand new 2020 Honda Civic, I called the closest Honda dealership who wasn't willing to service a tourist needing help. My dealer at home would've fit us in. We limped into Hay Tire Pros and were met by Bill. He had his guys put on our spare and ordered the tire we needed. It came in the next day and he called and said to just come in after we finished our afternoon tour to have the new tire mounted. The cost was reasonable and we couldn't beat the friendly service. If I lived here, I would definitely use Hay Tire Pros from now on. Thanks Bill!

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5 months ago

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1 year ago

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5 years ago

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3 years ago

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2 years ago

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3 years ago

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5 years ago

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8 years ago

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6 years ago

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4 years ago

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3 years ago

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4 years ago

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4 years ago

Needed a flat tire plugged and staff at Hay Tire was courteous, professional and fast. I'll def return when I need new tires for the cars.

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4 years ago

Great, professional service. Always plenty of staff onsite to accommodate. Always polite.

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5 years ago

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4 years ago

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5 years ago

Very friendly staff Phil helped us with great courtesy and cheerfulness. Fixed star tire very quickly. Reasonable prices

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6 years ago

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4 years ago

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6 years ago

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6 years ago

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6 years ago

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4 years ago

We were on vacation and blew a tire on our camper . They had exactly what we needed and got us back on the road . Thanks Alan and Victoria

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4 years ago

Needed a tire patched and the workers were rude and refused to help us, we were traveling back to NC.

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10 years ago

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9 years ago

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7 years ago

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8 years ago

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7 years ago

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5 years ago

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8 years ago

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Review Highlights - Hay Tire Pros

"Hamp" was very helpful in explaining other issues that they saw with my vehicle.

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Gerald’s Tires & Brakes

Gerald’s Tires & Brakes

(242 reviews)

West Ashley

Great experience at the West Ashley Gerald's. Prompt Desk service, and the wait to get 4 tires…read moremounted/balanced, installed was not long at all. Especially this was the Saturday before the "Snow" arrived in Charleston. It would have been easy to not offer service due to an early closure, but it was not. 5-Star service. Cb

This is a hard one to write. I've been a reliable customer for years, at least well over a decade…read more And I'm sad to say Gerald's isn't what it used to be. Let me start by saying the staff is always friendly. When you walk in, those working the registers, checking you in/out, etc. are always a pleasure to work with. While I have also had a positive experience with the techs, however, their attitude is not genuine. Recently I took my car in for new tires and an alignment. Long story short they put on the new wheels but said they couldn't do an alignment without first installing new balljoints, bushings and "might as well do the whole package and add control arms even though they're fine". Bringing what would have been a $600 job to $1,4000. Balljoints are $15-30, bushing $40- but if we wanted to do the "whole package" you're looking at roughly $200 max for a job that takes 1-2 hours. So where is the extra $600 coming from? Labor, right? Nope! Turns out Gerald's is overcharging an outrageous amount for parts. The numbers weren't adding up and I told them the new tires were fine and to bring my car down. I called a friend who has a renowned shop in Charleston for a second opinion because I had a gut feeling something was wrong. It was there he confirmed Gerald's was trying to screw me over and that my balljoints were perfectly fine and while the bushings had some wear, nothing was severe and they could have done the alignment. (Their shop successfully did it by the way with no issue and no issues popped up on my car from doing so. I also heard several horror stories from cars they had received after being at Gerald's.) I was able to inspect the balljoints and bushings myself and can confirm, everything was fine. Last year (January 2025) I had taken another car in for mechanical issues which I was overcharged for as well, so this isn't a new problem Gerald's is having. I was just hoping that would be the only time and that they might have fired those men who ripped me off. Instead, it looks like this is their new culture and they're digging their heels in. Get your tires done, sure, but anything else I would actively avoid them. They're right up there with Firestone on being some of the worst shops. Take their suggestions with a grain of salt and for the love of God get a second opinion before you let them take your money. I'm very fortunate I had someone in the industry I could call, but most places will do inspections for free or at minimal cost. It's worth it. Trust me!

Total Offroad & More - Charleston

Total Offroad & More - Charleston

(1 review)

West Ashley

I don't recommend the store whatsoever to anybody we bought stairs on-line electric stairs for a…read morejeep gladiator the same kind of stairs that the store carries. I sent my husband in to get them installed. The Guy said it'll be $250 to install them then he told my husband that they wouldn't install them because, he didn't buy them through their store. When I called another store in Georgia, South Carolina, I was told yeah we will install those. So that makes me come to believe that the reason they're not installing the stairs is because my husband went in there and my husband is Mexican. I called them up. They told me that it was policy that if the parts weren't bought through their store, they would not install them. I asked them where I could find this policy online. They couldn't refer me anywhere so that way I could see this policy and read it instead I was told we're not gonna do this with you. It's policy we're not installing them and they hung the phone up mind you I've gone into the store. I've spent over $8000 in this store and parts for my other jeep because we own three of them, I will never again buy anything at the store. I will never recommend them to anybody. I asked who I could make a complaint about this too, and got no response on that also. The person I spoke to on the phone newbie by name because I've done business in there before never again totally disgusted with this location. I can't even have services done in my hometown at this location. Sad I have to drive to another state to get services done if I choose to use total off-road, and more, which I will not.

Firestone Complete Auto Care

Firestone Complete Auto Care

(67 reviews)

West Ashley

Maveric was the one to do my tires, great customer service and they even had shipped my tires in a…read moresingle day

This place is nothing but a big scam rip off business. I have never been in a shop with such rude…read moreunprofessional people in all my life. They have one plan in mind & that is to rip you off anyway they can. I went in on Wednesday to get a tire fixed that had a screw in it & get a oil change. Had to make a appointment to come back on Thursday at 8:00am. I was there at 7:45. The people were unbelievably rude. My truck sat in the parking lot for a hour & 15 minutes before they took it in. Finally 3.5 hours later it was done & cost $124.47. When I left the check engine light was on, there was no oil change sticker on the windshield so I'm not even certain they changed it. By the time I got home the slow leak I had in my tire was now a fast leak. I put air in it 3 times & got it back to the shop at 8:00am Friday only to be treated like shit again. It was another 1.5 hours before they took my truck in to re fix what they messed up. I also asked them about the sticker & the engine light which they never even responded to me. Finally after 2.5 hours I asked how much longer only to be talked down to & treated like I was a bother. So finally 3 hours later they tell me I owe them another $44.93 because they did not charge me correctly the day before. They refused to give me my keys until I paid them a second time. I asked for receipt & they did not want to give me one. Said they would email it but they said that yesterday as well. Well I got my receipt (see photos) and they are printed so you can't really see all the bogus charges but you can see enough that the $ amounts do not add up to the totals. I will be disputing this with my credit card & making a report with the BBB. Do yourself a favor and avoid these scam artists at all cost. Update I just went outside & my tire is flat again. It has not even been a hour. I have spent 3 days & more than 10 hours with these scam artists to fix a simple screw in a tire & it is still not fixed.

Hay Tire Pros - tires - Updated May 2026

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