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    Firestone Complete Auto Care

    3.2 (67 reviews)
    Open 7:00 am - 7:00 pm

    Services - Firestone Complete Auto Care

    Tire balancing

    Tire installation

    Tire Pressure Monitoring System repair

    Tire repair

    Tire rotation

    Firestone Complete Auto Care Photos

    Recommended Reviews - Firestone Complete Auto Care

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
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    13 days ago

    Maveric was the one to do my tires, great customer service and they even had shipped my tires in a single day

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    1 year ago

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    5 months ago

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    8 months ago

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    10 months ago

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    2 years ago

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    3 years ago

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    2 years ago

    If you haven't been to Costco, you're missing out. Great deals and everything is in bulk

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    11 months ago

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    2 years ago

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    1 year ago

    David is the man ! stayed later than he needed to help me with my car . Definitely a great guy

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    1 year ago

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    8 years ago

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    2 years ago

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    5 years ago

    Dropped a tire off and they couldn't repair it in a day. Avoid this place at all cost

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    3 years ago

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    3 years ago

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    7 years ago

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    Page 1 of 2

    Ask the Community - Firestone Complete Auto Care

    Review Highlights - Firestone Complete Auto Care

    Firestone Complete Auto Care on Sam Rittenburg Boulevard in West Ashley is a great place to take your vehicle to get repaired or checked up.

    Mentioned in 6 reviews

    Read more highlights

    Gerald’s Tires & Brakes

    Gerald’s Tires & Brakes

    (241 reviews)

    West Ashley

    This is a hard one to write. I've been a reliable customer for years, at least well over a decade…read more And I'm sad to say Gerald's isn't what it used to be. Let me start by saying the staff is always friendly. When you walk in, those working the registers, checking you in/out, etc. are always a pleasure to work with. While I have also had a positive experience with the techs, however, their attitude is not genuine. Recently I took my car in for new tires and an alignment. Long story short they put on the new wheels but said they couldn't do an alignment without first installing new balljoints, bushings and "might as well do the whole package and add control arms even though they're fine". Bringing what would have been a $600 job to $1,4000. Balljoints are $15-30, bushing $40- but if we wanted to do the "whole package" you're looking at roughly $200 max for a job that takes 1-2 hours. So where is the extra $600 coming from? Labor, right? Nope! Turns out Gerald's is overcharging an outrageous amount for parts. The numbers weren't adding up and I told them the new tires were fine and to bring my car down. I called a friend who has a renowned shop in Charleston for a second opinion because I had a gut feeling something was wrong. It was there he confirmed Gerald's was trying to screw me over and that my balljoints were perfectly fine and while the bushings had some wear, nothing was severe and they could have done the alignment. (Their shop successfully did it by the way with no issue and no issues popped up on my car from doing so. I also heard several horror stories from cars they had received after being at Gerald's.) I was able to inspect the balljoints and bushings myself and can confirm, everything was fine. Last year (January 2025) I had taken another car in for mechanical issues which I was overcharged for as well, so this isn't a new problem Gerald's is having. I was just hoping that would be the only time and that they might have fired those men who ripped me off. Instead, it looks like this is their new culture and they're digging their heels in. Get your tires done, sure, but anything else I would actively avoid them. They're right up there with Firestone on being some of the worst shops. Take their suggestions with a grain of salt and for the love of God get a second opinion before you let them take your money. I'm very fortunate I had someone in the industry I could call, but most places will do inspections for free or at minimal cost. It's worth it. Trust me!

    Great experience at the West Ashley Gerald's. Prompt Desk service, and the wait to get 4 tires…read moremounted/balanced, installed was not long at all. Especially this was the Saturday before the "Snow" arrived in Charleston. It would have been easy to not offer service due to an early closure, but it was not. 5-Star service. Cb

    Total Offroad & More - Charleston

    Total Offroad & More - Charleston

    (1 review)

    West Ashley

    I don't recommend the store whatsoever to anybody we bought stairs on-line electric stairs for a…read morejeep gladiator the same kind of stairs that the store carries. I sent my husband in to get them installed. The Guy said it'll be $250 to install them then he told my husband that they wouldn't install them because, he didn't buy them through their store. When I called another store in Georgia, South Carolina, I was told yeah we will install those. So that makes me come to believe that the reason they're not installing the stairs is because my husband went in there and my husband is Mexican. I called them up. They told me that it was policy that if the parts weren't bought through their store, they would not install them. I asked them where I could find this policy online. They couldn't refer me anywhere so that way I could see this policy and read it instead I was told we're not gonna do this with you. It's policy we're not installing them and they hung the phone up mind you I've gone into the store. I've spent over $8000 in this store and parts for my other jeep because we own three of them, I will never again buy anything at the store. I will never recommend them to anybody. I asked who I could make a complaint about this too, and got no response on that also. The person I spoke to on the phone newbie by name because I've done business in there before never again totally disgusted with this location. I can't even have services done in my hometown at this location. Sad I have to drive to another state to get services done if I choose to use total off-road, and more, which I will not.

    Firestone Complete Auto Care - tires - Updated May 2026

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