Exceptional service. Came in after work and Gerald's patched up my tire in about a hour. Sophie and…read moreRylee at the front desk exhibit southern hospitality with their kindness and service. When I arrived I was surprised it was no charge. I really wanted to tip the gentlemen that worked hard to get my car up to par in a safe and swift speed and learned they distribute the tips amongst the workers for that day. It's not expected but it is appreciated. The rose brightened up my day as well. Thank you to the folks at Gerald's - I'll always recommend you to friends and family. Sidenote - park along the grassy areas back around the neighborhood or if in the parking lot, look for the green pole posts. If not, car may get towed while waiting to be serviced. The parking lot in the back is mostly reserved for the shopping area patrons.

Can't say enough about my experience. The first time I brought my car here was a while ago to have…read morethem check something out that literally no one could figure out and since it's a smaller place they couldn't figure it out either - BUT THEY DIDN'T EVEN CHARGE ME! And they recommended a place that specializes in finding issues that no one else can. I did't end up going, because just like everywhere else they said it would be like $200 just to look at it. Pass. It ended up getting fixed so I'm good on that. But this review is about my current service for brakes and tires. I have an olllllddddd car so this won't be the same for everyone but I got out of there with new back brakes, rotors, etc. plus 4 new tires for under $900!! Dude - I have NEVER paid this amount ever for brakes and tires. I almost cried. They also told me that my shocks, that another dealer said I needed to get done, were absolutely FINE! That other place was gonna charge me like almost $3k!!! Anywho, dropped off the car at 7:30am and they were done shortly after 1pm. With the amount of work already lined up - I was shocked. I thought for sure it would be done the next day. Lastly, I got there at like 7:10am to wait and there was already a line but their procedures for this (which apparently they're used to) were so organized snd efficient and got everyone checked in and out the door in less than like 15 minutes. I've never seen that. They also clapped for us as we entered. That really caught me off guard, but I thought it was kinda cool and cute. Who does like an applause?? lol I am blown away right now. I'm officially a lifetime customer. Wish I'd have been going to them from the start!

I have used these guys for work on my modified bmw and my range rover sport. Service has always…read morebeen top-notch. Wendy and the rest of the team are courteous, knowledgeable, efficient, and much less expensive that any dealership. Phil T

Recently went in for a oil change for my ram truck.. now my truck is showing zero oil pressure even…read morethough it has less then 60k miles on it and has no issue prior to me getting a oil change from here last Friday and have yet to hear back from anybody.

I've been using this shop since the warranty ran out on my Audi Q5 five years ago. They have never…read moredone me wrong or tried to mislead me in any way. Chris always takes care of me and, as a bonus, I get to love on the shop kitty Socket. What a sweet boy.

Staff requested a repair that was not necessary! I was charged almost 400 for an oil change!!! I…read morechanged this plug less than 1000 miles ago! At a Mini mechanic claiming the same issue!RIP OFF! Went to my local mechanic and he said they were not being honest! since the owner wants to attack me, I was at this shop once before and it was a positive interaction however they said they cleared all my check, engine, lights and warning lights! Once I drove around for a few days, those lights all came back on and I purchased a scanner to figure out what was going on. Turns out that they could've easily figured out that all I needed was a Vapor Canister Purge Solenoid . So after two visits to the shop, not only did they not diagnose it, but it causes me to fail my inspection so then I had to purchase a reader and then fixed it myself! and they said that my warning lights for my headlights and my tail lights were short! So I bought headlights myself and put them in and the tail light was an easy fix, but they couldn't figure this out either! This shop is a farce. Don't trust them whatsoever the owners arguing with me over their failure to actually do a good job for their customers! This car runs great and I take care of it and have every maintenance done that I can as it's driven all across the country for over 107,000 miles so for you to question my upkeep of it is offensive!!!

I can't recommend these guys enough.. not only do you not have to get out of your car at all but…read morethey work quickly and efficiently :-) if you've got a problem with your car, even if you don't know what it is thinking about it for you. You pull right in & there's a pit right underneath so they can service your car for whatever needs you may have. My tire pressure monitoring system was acting up they checked my tires and helped me reset without an issue. And quick service. Nice value for services . Sometimes they have coupons as well... and they offer warranties as well.

First of all, shout out to this team for working on a Sunday! I have a European car and I'm usually…read morereally picky about where I take my car but these guys walked me through every single step and made sure I was comfortable with everything they did. I got a full synthetic oil change will a new filter. I couldn't find my coupon through my email and the guy was nice enough to help me locate one. It was a great price and super quick! My only complaint is that one of the inspection points is the tires and my tires weren't all the same so my tire light was actually on but that's also my bad for my not telling them I wanted air added before I started pulling away:

Starting with the pros... the technician was very knowledgeable, very friendly, and seemed to…read morereally care about his service! I had an appointment at 1pm to get an oil change. I got there a bit early, probably around 12:45. I didn't walk out the door get go home until 2:45. Two hours for an oil change!! I think they need to work on their scheduling so that something like this doesn't happen. Clean place, nice staff, average price. I would recommend, but I wouldn't wait around. Would be better to drop off and leave your vehicle. Next time I'm going to check out Take 5.

Although I appreciate the guys fixing 1 tire, I got charged double bc I had two small nails in my…read moretire. So the repair on 1 tire is almost $70. I went to Gerald's and they just repaired for free. I expected to pay something, but not almost the cost of a brand new tire. I told several friends and they said they usually repair the tire for free or nominal charge. Definitely never coming back here to get screwed. Sad part is I've bought tires from Firestone on two of my vehicles and had Firestone put tires on my vehicles. No more.

These guys are absolutely AMAZING!!! I had issues with my tires for the past week, tried to…read moretweak/fix them myself, but no such luck! I Called WW up, and they got me right in!! Ended up having a nail in each tire!! They plugged them both and I was on my way!! Excellent service, top quality customer service, and GREAT PRICING!!! This is definitely the only shop I'll be bringing my VW golf back to for any of its needs from now on!!! THANKS AGAIN GUYS!!!

Took a car in to have a Pre-purchase inspection. I thought I could feel the clutch slipping, but…read morenaturally wanted to take it to the experts to be sure (clutch job's at least $2k on the car in question). The owner agreed. Charleston Wagon Worx plugged a computer in, and pulled codes off the car, missing various broken interior functions and a replaced windshield (I'd want to know why it was replaced - the car was a 2016). Didn't pull wheels off to look at the brakes and offered no measurements of remaining pad, etc. Icing on the cake was when they then said that they weren't able to check the clutch slippage without pulling it out of the car (I guess they're new at this or something), and wouldn't be able to do a highway drive. I called and asked for my money back now that I'm looking at a $2k clutch job. They said tough luck. So yeah, maybe shame on me for not trusting my gut, which is what I was told on the phone, but the purpose of a PPI is to check the mechanical functions of the car. I would very strongly recommend going elsewhere for vehicle inspections. A clutch should absolutely be checked in a manual transmission car, particularly when the job is this expensive. I really wondered what I paid for here - I can pull codes and do a Carfax myself. Two stars because I'm too kind to give one.

Very good service overseen by owner. I have had oil changes…read moreand battery replacement They send you a coupon afterwards

Added an extra charge that they couldn't explain and wouldn't show me the itemized invoice until…read moreafter I paid. Will not ever return

I have had my oil change done here over two years and they are always fast and affordable. I also…read morehad some issues with my purge valve that they fixed multiple times after the part would not work. Dana was so kind working with me on the parts and they were waiting for me on the last time I had to change the parts to get me in and out as fast as possible. They know what they are unable to fix and the mechanics are excellent. These are honest people that I trust with my car.

oil was leaking from my car, they quoted me over $1,000 to replace a hose. I called another shop…read moreand they said it $380. simple, routine fix. Precision Tune did the job before I could tell them not to. I brought up the price difference and once caught, reduced my labor charge from 6.5 hours down to 3 hours. I still paid $200 more than I should have.

Very overpriced and unclear charges I was charged over $700…read morejust to change the front brakes and rotors, which is way more than what I've paid at other places for the exact same job. On top of that, they added an extra $50 charge on the invoice without clearly explaining what it was for. When I called to ask, the person told me it was "for materials they use in the shop like rugs and stuff." Honestly, that's the first time I've ever heard something like that. I had the same work done on the same car at another shop for almost half the price. Be careful and make sure to get a detailed estimate before agreeing to any work here.

Called and made an appointment for an oil change. Arrived on time, they offered a free routine…read morecheckup. Was told the price just the oil change. I was offered water or coffee. They said it would be approximately an hour, and offered me a courtesy ride home. I decided to just wait. The waiting area was extremely clean. Very comfortable seating. They have a wall with a counter and charging stations and stools. I received a text showing me the air filters, a nice gentleman came and got my approval to change the filters. I was asked if I was ok & if I needed anything. They honored the coupon I received in the mail. Brought my vehicle up to the front door. Very nice experience. Highly recommend this business. I will definitely be a return customer

Mature knowledge of staff and quality oil and filter. Good location and clean shop. I would…read morerecommend this shop for quick quality oil change.

Hose was broken and didn't work at all. Had to spend $8 to just get my truck rinsed. Waste of…read moremoney and still need to clean my truck