Great experience at the West Ashley Gerald's. Prompt Desk service, and the wait to get 4 tires…read moremounted/balanced, installed was not long at all. Especially this was the Saturday before the "Snow" arrived in Charleston. It would have been easy to not offer service due to an early closure, but it was not. 5-Star service. Cb

This is a hard one to write. I've been a reliable customer for years, at least well over a decade…read more And I'm sad to say Gerald's isn't what it used to be. Let me start by saying the staff is always friendly. When you walk in, those working the registers, checking you in/out, etc. are always a pleasure to work with. While I have also had a positive experience with the techs, however, their attitude is not genuine. Recently I took my car in for new tires and an alignment. Long story short they put on the new wheels but said they couldn't do an alignment without first installing new balljoints, bushings and "might as well do the whole package and add control arms even though they're fine". Bringing what would have been a $600 job to $1,4000. Balljoints are $15-30, bushing $40- but if we wanted to do the "whole package" you're looking at roughly $200 max for a job that takes 1-2 hours. So where is the extra $600 coming from? Labor, right? Nope! Turns out Gerald's is overcharging an outrageous amount for parts. The numbers weren't adding up and I told them the new tires were fine and to bring my car down. I called a friend who has a renowned shop in Charleston for a second opinion because I had a gut feeling something was wrong. It was there he confirmed Gerald's was trying to screw me over and that my balljoints were perfectly fine and while the bushings had some wear, nothing was severe and they could have done the alignment. (Their shop successfully did it by the way with no issue and no issues popped up on my car from doing so. I also heard several horror stories from cars they had received after being at Gerald's.) I was able to inspect the balljoints and bushings myself and can confirm, everything was fine. Last year (January 2025) I had taken another car in for mechanical issues which I was overcharged for as well, so this isn't a new problem Gerald's is having. I was just hoping that would be the only time and that they might have fired those men who ripped me off. Instead, it looks like this is their new culture and they're digging their heels in. Get your tires done, sure, but anything else I would actively avoid them. They're right up there with Firestone on being some of the worst shops. Take their suggestions with a grain of salt and for the love of God get a second opinion before you let them take your money. I'm very fortunate I had someone in the industry I could call, but most places will do inspections for free or at minimal cost. It's worth it. Trust me!

The best place for an oil change or really anything car related. They're quick, extremely helpful &…read morethe staff is very kind. I used to hate having to get my oil changed but SpeeDee makes it a great experience!

I had such a great visit! Leo helped me out today and pointed me in the right direction. I thought…read moreI needed an oil change but she helped me realize that it was just the sensor going off in my car (I've had a lot of car issues so I freak out about anything) and I still have a few miles left, which saved me on spending money. Everyone was so nice and personable, which made me feel comfortable. I can tell they truly care about their customers. I will 100% be back and make this my regular spot from now on. Thank you guys!

Recently purchased an older vehicle and brought it in for an oil change and inspection. They…read morecompleted the work quickly and were honest about the current state of the car and work that needed to be completed. Glad to have a business like this close to home.

I called Ottohaus on Wednesday and Colin was able to get me in the very next day--grateful there…read morewas a cancellation! I dropped my car off and Chris later called to explain the issue in detail. The entire team was kind, courteous, and knowledgeable. Their customer service is top-notch, and the shop itself has a clean, upscale aesthetic that makes you feel confident your car is in good hands. Highly recommend Ottohaus for anyone looking for quality work and a professional experience!

I can't recommend these guys enough.. not only do you not have to get out of your car at all but…read morethey work quickly and efficiently :-) if you've got a problem with your car, even if you don't know what it is thinking about it for you. You pull right in & there's a pit right underneath so they can service your car for whatever needs you may have. My tire pressure monitoring system was acting up they checked my tires and helped me reset without an issue. And quick service. Nice value for services . Sometimes they have coupons as well... and they offer warranties as well.

First of all, shout out to this team for working on a Sunday! I have a European car and I'm usually…read morereally picky about where I take my car but these guys walked me through every single step and made sure I was comfortable with everything they did. I got a full synthetic oil change will a new filter. I couldn't find my coupon through my email and the guy was nice enough to help me locate one. It was a great price and super quick! My only complaint is that one of the inspection points is the tires and my tires weren't all the same so my tire light was actually on but that's also my bad for my not telling them I wanted air added before I started pulling away:

Starting with the pros... the technician was very knowledgeable, very friendly, and seemed to…read morereally care about his service! I had an appointment at 1pm to get an oil change. I got there a bit early, probably around 12:45. I didn't walk out the door get go home until 2:45. Two hours for an oil change!! I think they need to work on their scheduling so that something like this doesn't happen. Clean place, nice staff, average price. I would recommend, but I wouldn't wait around. Would be better to drop off and leave your vehicle. Next time I'm going to check out Take 5.

Although I appreciate the guys fixing 1 tire, I got charged double bc I had two small nails in my…read moretire. So the repair on 1 tire is almost $70. I went to Gerald's and they just repaired for free. I expected to pay something, but not almost the cost of a brand new tire. I told several friends and they said they usually repair the tire for free or nominal charge. Definitely never coming back here to get screwed. Sad part is I've bought tires from Firestone on two of my vehicles and had Firestone put tires on my vehicles. No more.

These guys are absolutely AMAZING!!! I had issues with my tires for the past week, tried to…read moretweak/fix them myself, but no such luck! I Called WW up, and they got me right in!! Ended up having a nail in each tire!! They plugged them both and I was on my way!! Excellent service, top quality customer service, and GREAT PRICING!!! This is definitely the only shop I'll be bringing my VW golf back to for any of its needs from now on!!! THANKS AGAIN GUYS!!!

I can not say enough about this business. With everything being so expensive these days, it was a…read morebreath of fresh air not to get ripped off. They saved me about 1500 dollars compared to the dealership. They were incredibly kind and explained everything before they did the work. I am now a life long customer.

Added an extra charge that they couldn't explain and wouldn't show me the itemized invoice until…read moreafter I paid. Will not ever return

Scammers! Liars! Crooks! I agree with the other reviewer, if I could give them 0 stars I would!…read moreWent in for a standard oil change this past weekend and had the absolute worst customer service experience ever! The workers at this establishment are clearly trained to scam their customers in every way possible. I will be sharing my personal experience with everyone I know in Charleston. If there's such a thing as karma, these guys have a boat load of bad karma coming their way. Steer clear of SpeeDee Oil Change! I give this place five out of five vomit emojis!

I have had my oil change done here over two years and they are always fast and affordable. I also…read morehad some issues with my purge valve that they fixed multiple times after the part would not work. Dana was so kind working with me on the parts and they were waiting for me on the last time I had to change the parts to get me in and out as fast as possible. They know what they are unable to fix and the mechanics are excellent. These are honest people that I trust with my car.

oil was leaking from my car, they quoted me over $1,000 to replace a hose. I called another shop…read moreand they said it $380. simple, routine fix. Precision Tune did the job before I could tell them not to. I brought up the price difference and once caught, reduced my labor charge from 6.5 hours down to 3 hours. I still paid $200 more than I should have.

Very overpriced and unclear charges I was charged over $700…read morejust to change the front brakes and rotors, which is way more than what I've paid at other places for the exact same job. On top of that, they added an extra $50 charge on the invoice without clearly explaining what it was for. When I called to ask, the person told me it was "for materials they use in the shop like rugs and stuff." Honestly, that's the first time I've ever heard something like that. I had the same work done on the same car at another shop for almost half the price. Be careful and make sure to get a detailed estimate before agreeing to any work here.

Called and made an appointment for an oil change. Arrived on time, they offered a free routine…read morecheckup. Was told the price just the oil change. I was offered water or coffee. They said it would be approximately an hour, and offered me a courtesy ride home. I decided to just wait. The waiting area was extremely clean. Very comfortable seating. They have a wall with a counter and charging stations and stools. I received a text showing me the air filters, a nice gentleman came and got my approval to change the filters. I was asked if I was ok & if I needed anything. They honored the coupon I received in the mail. Brought my vehicle up to the front door. Very nice experience. Highly recommend this business. I will definitely be a return customer

Hose was broken and didn't work at all. Had to spend $8 to just get my truck rinsed. Waste of…read moremoney and still need to clean my truck

I don't even know where to begin. I worked here for a week needed to take a few days to handle some…read morepersonal issues and I was fired due to that. That part is understandable I'm not upset about that, I'm upset that I was cheated out of my pay. My check was short nearly $100 and when I tried to communicate with the owner, my former boss now John Powers he ignored every attempt to reach a resolution. When I tried to come in to discuss things as adults he yelled at me to get out and threatened to call the police. Of course I left, I didn't do anything wrong but I didn't want to make things worse by sticking around and trying to argue with him. If I were a customer based on the things I've seen working here I'm not sure I'd come here. There are a few good workers like Ben and Derrick but I've seen a coworker put the wrong oil in customers vehicles and I've even seen someone mix oils as well as not putting enough oil in. John Powers the owner can also be very nasty if things don't go his way yelling and arguing with customers (women and young adults included) and I've seen that before he even hired me. So go here at your own risk, you might be fine but if the wrong person works on your car then you might be coming back or dealing with other issues.