Pitiful. NEVER been taken advantage of by any business more than at this location of firestone. The more time passes, the more problems with the work that I paid them to do becomes apparent. If you trust them with your car, you are gambling with your investment. If the work gets done at all, it is at the very least suspect. Ask to have the old parts if the put any on for you. I won't go back,ever. Don't pay for lifetime alignments. They will be happy to do your free alignment as long as it doesn't need it. When it needs it, they will tell you, "$500.00 for your free alignment, Miss." read more

If I could give no stars then I would! The staff was extremely rude. I got an oil change and my tires replaced. I was told that my car would be done by 3:30 pm. I dropped my car off at 1:00 pm. 3:00, 4:00, 5:00, and 6:00 went by. so I decided to make a call, but it was too late I didn't know that the store had closed already. I went to the shop the next day and my freaking car is just sitting out in the parking lot. I asked the staff was my car ready and he said YES! My car was fixed already and no one thought to notify me! Also, they did not let me know that my car was done or even apologized ! He just tried to get me out of the door. They did not even tell me what was wrong with my car. never again. please do not go to this location. I'm warning you. read more

After delivering car for a flat repair, I returned after 5 hours to find that they "could not repair the flat and my battery was cracked and leaking battery fluid". Recommend a new set of tires even though the tread rating was 6-7/32 and new battery for just under $1,000. Took it home, put on the spare and took it to another tire store. Fixed the flat for $15 and found nothing wrong with the battery. This place is a ripoff. Avoid it. read more

I cannot say enough amazing things about these guys. I recently moved to Memphis and don't have too many people on my "help list" yet, so when I got into my car yesterday and it refused to start, I panicked. Everyone that I know was either out of town or unavailable, and while I like to consider myself a capable gal, car issues fall weeeellll outside of my comfort zone. After sitting in my car numbly for a few minutes, I looked into my rearview mirror and realized that there was a Firestone across the street. I went in and told my story, and the service manager BARRY WILLIAMS was just amazing; he went above and beyond in every way. He and his techs, Justin and Jonathan, tried to jump my car (which didn't work), brought over a battery tester (it was fine), attempted to make the starter catch (didn't work) and finally called around for me trying to figure out if it was still under warranty - a process that took up around two hours of their time altogether (in mid-summer Memphis heat, no less), and everyone stayed ridiculously pleasant and positive. Meanwhile, the store was about to close, so we finally decided that a tow truck was in order. Not only did Barry give me the number of the tow company they use, he waited with me - well after closing - until the tow truck arrived, and then made sure that I got home safely. These guys are such a rare find - just amazing, amazing, amazing - I'll never take my car anywhere else in Memphis. read more

Like many of these reviews, I've had a poor experiences here. First, I went for an oil change. The manager happened to be helping me. He warned that they were busy and the change might take 1.5 to 2 hours. Though that's a steep wait, I accepted it for not wanting to find somewhere else - plus I've used this Firestone many times before. I didn't have another ride, so I waited at the shop. THREE AND A HALF HOURS LATER they finally changed the oil - way over the estimated time, and no one had updated me while I waited. Before I could even complain the manager offered me a free oil change on my next visit. Nice of them to acknowledge their mistake, but they shouldn't have charged me then and there. Nonetheless, I go back 3 months later to cash in the free oil change and get a courtesy check because I was taking a road trip. I was one of 2 customers in the store, the wait time would be 45 minutes. However, after 1.5 hours I could still see that my car wasn't even in the garage. I look around and notice that all the employees are just standing around chatting. Again, didn't bother to check in with me. My guess is they weren't motivated to service a car they weren't making money off that day - curtesy checks are usually free and they owed me a free oil change - and wanted to screw with me. I finally decide to go up to them and they ignored me - they clearly couldn't be bothered mid-conversation. After finally getting their attention I asked for my keys because of the ridiculous wait. They said i was next in line if I had an extra 20 minutes. I said no, I've waited long enough, and asked for the keys again. They obliged, but didn't bother to amend the situation. All I got was a stiff 'sorry about that.' What poor management and customer service. I was once a frequent, paying customer; however, I have taken all my car business elsewhere. read more

I went in for a hole in my tire, and they were extremely friendly and fixed it quite quickly! Plus, I didn't pay a cent, so that's also a plus! I definitely will be returning when I need something else done on my car!! read more

I have used this shop a few times over the past year. The first experience was pretty good, and I returned the past two times because of its convenient location. Most recently, I went in early on a Sat. morning because I wanted my brakes checked. I was told they were backed up from the day before but I could make an appt. for noon. I took the noon appt., brought the car back, and was told they probably wouldn't get to it until around 4 pm. They said they would call when ready to be picked up. Needing the car for a trip the next day, I went with it. The car was ready around 6 pm. I was informed I would need some additional work, and everything was said to be fine. They said they would even rotate the tires for me. To make a long story short, they almost killed me and three kids with me over the weekend trip. 2 Lugnuts were left off a front tire, one off the back. While on the highway, the steering wheel was bouncing around like crazy and the rumbling noise became deafening. We had to pull over and wait for highway patrol and a tow to local auto repair place. They took a look and said the front tire was just about to fall off!!! They couldn't believe it. I called this Firestone to let them know what they had done (or, more accurately, failed to do). They were extremely apologetic, and the next morning, back in town, the manager called, said to bring the car in and that they would refund all of my expenses and refund the more than $400 I paid for the work 2 days prior. After a two hour wait, I was told everything was fine, but then backpeddled on my refund. Said they would give me $200 credit to use. Why would I ever go back??? They almost killed us. I said that was not what I had been promised, and, ultimately, I did get a full refund. I believe they are well intentioned, but don't consider that packing in more customers leads to careless and shoddy work. I would never trust this place again. read more

poo poo on this place. ok they're not terrible but (and i don't know if this was because a woman brought the car in) but they "found" something like 1300 dollars worth of repairs using only the finest of parts and other extraneous crap. they did give me the error codes from the computer and answered a couple other DIY questions without complaining, but that shouldn't cost 100$. read more

Just let me suggest that you price shop before purchasing at Firestone. I shopped them against Sam's Club (about 30% less) then went to Gateway down the street from this Firestone and saved about 50%. Firestone does offer quality services not offered by other tire stores but you are going to pay full retail prices for it. read more

Check your bill carefully. This is the only repair shop I have ever visited that does not waive or apply the diagnostic fee towards labor when you get the problem they diagnosed fixed. I spoke with the corporate office and the manager of another location and they both agreed that if the car is being fixed there, the $55 fee should be applied to the final bill. The manager Jason is also extremely rude and in front of other customers. I would suggest staying away from this location. If they will not refund your diagnostic fee call corporate. They are aware and will step in read more

Driving my Honda across the country and it broke down in Memphis. The timing belt had given out causing other things to fall apart. I took it to this shop, they quoted me around $1700 to fix everything. Next day they call and tell me it's ready. I get there and they say they got it to run again, but only at half its power. The RPM wouldn't go past X3 and they said I would use twice the gas to drive that across the country. The cashier I talked to was a nice guy, but when he looked at his manager to ask his opinion on the matter he said "Don't drive it across the country." As if to say yeah you're definitely gonna fall apart again with a half ass car, but first give me $1700. I asked why couldn't they finish the job 100%? The rude manager tells me that it's an internal engine failure and Firestone doesn't specialize with internal engine work. So on the part of their sign that says 'Complete Auto Care,' don't believe it! The only credit I'll give them is undoing all their work and not charging me a penny tho I wasn't gonna give a penny for a half ass job anyway. Later I took it to a guy who specializes in Hondas, and he got the car working at full power in 2 days for the same price Firestone asked for telling me the problem did not have to do with the internal engine. read more