I've been a loyal Firestone customer for years and have visited several different locations, but this was my first visit to this store--and it exceeded every expectation. Bryce, the Service Manager, was outstanding. He was professional, honest, knowledgeable, and incredibly helpful from start to finish. Even though the store was clearly very busy, he made me feel like my vehicle was a priority and got me in and out much faster than I expected. It's easy to see why this location is always so busy--it's exceptionally well run. What really stood out was the culture. Everyone seemed to genuinely care about the customers, and the experience felt more like having family take care of your car than visiting an auto repair shop. That kind of customer service is rare these days. Bryce and the entire team have earned my business going forward. I'll be switching to this location for all of my future service needs, even though there are other Firestone stores closer to me. Keep up the outstanding work. This is how great customer service should be done! read more

1 star for your bs $100-150 warranty that you try to force onto your customers without being able to explain even a little why customers don't have any choice in it. If it walks like a scam, talks like a scam, smells like a scam...well, you're probably inside of a Firestone. In the year of our Lord 2025 when the world is collapsing around us? In this year of our Lord you have the audacity to scheme against your customers this way? Just die. read more

I came in with a fleet vehicle, which had a nail in the tire, which could've got a patch in it but they replaced the whole tire OK and then replaced the other side tire which the tire was very good. It didn't have any problems, they didn't even ask if I wanted the other tire changed I guess it's all about the money because they kept trying to get me to get other work done like oil change, and all that I was there 3 1/2 hours to fix one flat they kept calling trying to get me to get the company to get work done that I don't feel was needed read more

HIGHLY RECOMMEND. I'm amazed that the Manhattan Beach location is not busier than it is, because they are so amazing and professional! Bryce and Alan and Henry got my tire job done and, as always, at a fair price (far more reasonable than any other place I've seen, and I am, admittedly, a bit of a car girl). I love recommending them, because they never do me or my friends dirty. Good job guys, Again! read more

Firestone Complete Auto Care - 2nd tire injury in 2 months. No problem. Handled by Bryce at Firestone! - Tires Near Me - Manhattan Beach, California

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I have been going to this location for three years, but I've been going to Firestone for over a decade for my repair needs. For about two and a half of those years, I had very few issues and the staff was generally pleasant. Most of the problems have started within the last six months. Six months ago, I went in for an oil change and an alignment. This was a standard service. The first thing they did was try to upsell me on a new battery. I had replaced my battery one month prior. When I asked them to show me the battery readings, they refused. They also tried to upsell me on several fluids and a cabin filter replacement without showing me the condition of my current cabin filter. Before the service even began, I told them very clearly that I did not want to be sold anything and that I only wanted an oil change and an alignment. We went back and forth for five minutes before they finally gave me my keys back. Strike one. The next issue involved a TPMS sensor replacement. They quoted me $185 per sensor and told me over the phone that they would price match any competitor, guaranteeing they are the lowest price out there. I obtained a quote from Big Brand Tires for $103 per sensor. I called Firestone back and explained that I had a printed invoice showing the lower price. They refused to acknowledge that they had made this guarantee and told me the price was not negotiable. Strike two. Yesterday, I called to get a quote for an engine tune up. They put me on hold for twenty minutes. I called back and was told they were very busy, but that if I left my number they would call me back within half an hour that afternoon. I left my number and never received a call. Today, I called again for a quote. The person who answered said he needed to get the service manager and then put me on hold for nearly thirty minutes. Since I was already in El Segundo, I decided to drive to the shop while still on hold because this had become ridiculous. Two minutes before I arrived, the call dropped after sitting on hold for so long. When I walked into the shop, there was a single employee sitting behind the desk with no customers around him. He was not helping anyone and did not appear busy. I told him that I had been left on hold for nearly thirty minutes. He offered no apology and barely acknowledged the issue. He then spent ten minutes putting together an incomplete engine tune up quote that did not include all of the services I would likely need, clearly setting things up to upsell me later. To make matters worse, there was a sign posted in front of the computers that read, "The best experience begins on the phone." Based on my experience over two consecutive days, that statement is laughably ironic. Strike three. They are out. I am no longer willing to give Firestone any more of my money, and I have been their customer for over a decade. The only reason I may return is because I prepaid years ago for a lifetime alignment when I bought my car. If they attempt to upsell me during that visit, I will tell them to stop and give me my keys. If any other shop offers a comparable alignment program, I will never return to Firestone again. For the sake of encouraging better customer service, I strongly recommend that potential customers avoid Firestone, especially the Manhattan Beach location. Getting a car repaired is already an unpleasant experience, and this location seems determined to make it worse rather than better. 2/26 UPDATE JUST FOR KICKS: I was reached out to by the store manager, who offered really nothing more than apologies. No incentives. No reason for me to trust them as a service provider for my car. Although it was a friendly gesture, it didn't really remedy anything. I was basically offered the same thing from the BS "socialcare@bfrc.com" e-mail response to my Yelp review: "we are sorry for the inconvenience." They are really doing a good job of cementing my stance that I will not be using them again. read more

Firestone Complete Auto Care - Tires Near Me - Manhattan Beach, California

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I had an issue driving in for a beach weekend. Drove up and in 2 minutes Bryce figured out the issue and it was a body panel and sent me away with a recommendation for a body shop. Great service to help a family in need!!! read more

Pulled up and told Bryce about a rattling issue. He took one look and knew what was wrong and then gave me a body shop recommendation. Very nice guy. Very knowledgeable about Toyota Siennas. read more

So livid right now. Was thinking about my car's brakes this week, so when Firestone sent out an email re a free brake inspection, I made an appointment. Got there 10-15 minutes early, was told the process would take 60-90 minutes. Got breakfast, took a walk, and then 30+ minutes later, it's about the 90 minute mark; I look up, and my car has. not. moved. I ask how much more time is needed and am told that there's one car ahead of me. "In minutes, please?" Another 60-90 minutes. WTF?? Things take as much time as they take. If they'd said it'd take three hours, I'd have planned accordingly. One hopes too that having an appointment gives priority over a "drive in" customer. Apparently not. A professional business will keep the customer informed of massive delays like this, though. Does *anyone* have an entire Saturday to spend in a cramped, filthy* car repair lobby? Hector, the manager, is indifferent. "We had two people call out sick today." Fine. That happens. You still let the customer know that the process is taking more time than anticipated. You don't appropriate their time. You understand that you need them too. By this time Firestone has taken 2+ hours of my time, and I have absolutely nothing to show for it. Worse: they don't care at all. Retrieved my car and will get my brakes inspected (and my other auto needs addressed) elsewhere. * Seriously, this waiting area looks like it hasn't been cleaned for years. Ugh. read more

I came here after calling around a few places to see if they would fix an A/C compressor, since my normal mechanic mentioned he was unavailable to do the repairs. He did tell me to expect to pay around $500-$600 minimum which was doable. This was the 3rd Firestone I called that finally had the right equipment to diagnose the A/C issue. Dropped it off overnight and they were able to replace the compressor, but got charged 3x what I was expecting. Felt like I didn't have much of a choice since it was either here (at a chain center) or the dealer itself. But I've got to expect as much since you're paying for the weekend convenience of them being open. Didn't have much of an issue with the customer service though, the guys were all helpful and tried to take as much off as they could. read more

So I booked my appointment online which was smooth and effortlessly. When I arrived the guy at the counter greeted me and looked up my reservation. The waiting area was the typical size of one of these locations. Wasn't huge but it did have refreshments as you wait. The labor fee was costly but the job was done well and in a timely manner. read more

Firestone Complete Auto Care - Tires Near Me - Manhattan Beach, California

The service that Bryce provided at this location was seamless and expeditious!!! 10/10 would highly recommend!

They are liars, I've taken my car there x3 for the same issue. I was told that I needed an oil change after not even driving 2000 miles. I explained that oil I seeping from the cap and was brushed off. I begged for them to take a 2nd looked they had my car for x3 days and nothing happened. Will not be back, wasted my time, tired to shit me up by claiming to replace a battery that did not need to be replaced. And I shame on me for not looking at the reviews before even coming here. read more

Brought my car in to fix a flat on two tires that would not hold air. Spent 15 minutes the night before filling up the front tires but both rear tires would hiss when filling which I assumed meant a broken seal on the tire or a puncture (have had that experience in the past). Weird that it was both tires but things happen. Drop the car off, great service on drop-off, friendly, patient attendant (Alan) helped me out. I get a call a couple hours later while I'm at work. They tested both tires (water dunk), did visual inspection, and filled the tires. Couldn't find any issue. Recommended that the gas station air pump I used (that worked fine on both front tires) might have been faulty and that's a common issue. They suggested I get a portable compressor from an auto-part store in the future (which I will definitely do) rather than rely on those gas station pumps. I'm embarrassed and have no idea how I misused the gas station air pump on half my tires but I'm thrilled there's nothing wrong with the tires. Best part of this whole experience, the inspection, refill of the tires, everything was at no-charge (this time). They just did it as a courtesy for a customer they've never met before (though I have been to other Firestones). Sent me on my way with new tire valve covers, and pressure gauge for free. This is how you get repeat business. I have another vehicle with a check engine light I'll be bringing here soon. read more

Got my tires here 3 years ago. Came in with a flat tire today at 8:40 am. I was told I'll get out of here by 11:30am. They didn't get to my car until past 11am. They are unable to "fix" the tire. I was told I need to get a new one and they have to get it from their warehouse. Nobody smiles here. read more

Firestone Complete Auto Care - I didn't see this today. The people here don't even greet you when you come in nor smile. - Tires Near Me - Manhattan Beach, California

amazing service thank you to Melvin and Henry for their help, they were extremely helpful and took care of my needs thank you guys so much. the service was pretty quick too very appreciated! I requested a check up on my car and everything went smooth:) read more

Do yourself a favor, and don't bring your car here for servicing. They will damage something that was never damaged and make you pay for the repairs. This has happened to me twice, so please learn from my mistake and save your car and your wallet!! read more

Purchased 2 Tires from a Firestone in Henderson NV 1 Day later get home and there is a bubble on one of my new tires called they said stop by to our nearest location headed over to the one in Manhattan Beach at first they we're very helpful explained the whole situation and right away off the bat blamed us for the bubble on the tire said we had hit it against a curb or something pretty much said to drive all the way to Vegas to get it fixed ... since we had purchased it out there really ???? If I can give this zero starts I would read more

Service request repair a nail in my tire. No value add: after stopping by several different Firestone Service centers one thing is clear. Their seems to be neighborhood Service centers due to the wait time or unavailability of a tire repair service if needed in a emergency situation. All centers say the same thing we're backed up with scheduled appointments all day but you can leave your car in certain circumstances for Service tomorrow. That could mean all day. This particular Firestone station my not have been one I stopped at. With my experience early on many years ago the one on Manchester was always sensitive to all its customers even if it tool a better part of the day they would go above an beyond with customer satisfaction. I can't even find a Firestone to do the smallest of things in less than a day if it's and emergency saying our appointments are full and we don't know when we can get it done. read more

Shameful and Predatory--Taking Advantage of the Elderly I am usually not the type to write a negative review, however my experience at the Firestone in Manhattan Beach was worthy of one. If I could give Firestone negative stars, I would. My 91-year-old grandmother went in because her check engine light was on. Instead of showing even a shred of decency, they charged her $36 for a "diagnostic fee"--when the only issue was her gas cap being loose. Yes, you read that right. Thirty-six dollars for someone to twist a cap back on. Imagine being a massive national auto chain and deciding the best way to make money is by nickel-and-diming elderly customers. No compassion, no integrity--just a shameless cash grab. The fact that they didn't even have the common decency to waive the fee after discovering such a simple fix tells you everything you need to know. Firestone, do better. This kind of predatory behavior is why people don't trust mechanics. Save yourself the trouble and go somewhere that actually values honesty and customer service--because Firestone clearly doesn't. read more

Steer clear! This place is so shady. I marked my front tires just to make sure they rotated them. Sure enough, they did not. I pointed it out to the workers but they said it was rotated. My car was at this shop most of the day and pretty much all I got were the tires shined. They also recommend brake fluid (about $200) but the dealer didn't even push for it when I visited the week before. Prior to this visit, we kept getting flat tires on two of our cars. They kept telling us the nail was too deep and they can't repair it so we bought new tires multiple times. As soon as I bought the tire warranty, suddenly they can repair it... could've been coincidence but after this last visit, I'm certain they were being dishonest. read more

Someone here stole ~$45 ear protection ear pieces that were attached to my keys. Look out for a worker with two ear pieces that have an inner white ring and outside black ring. I went in for an oil change + some small other things in early March, and the next day I noticed my ear pieces had gone missing from the case still attached to my keys. You have to pry this case open with extreme precision to get them out, so the case opening on its own is nearly impossible. Closing the case also takes a good amount of force to make sure the lock on it snaps into place. It's taken me a month to finally write this review because I've been searching my apartment and car looking for them (to no avail) just to be sure. And my keys are always attached to me with a caribener clip so I'm never without them. I was waiting in the lobby for about 2 and a half hours with an appointment, plenty of time for something so small to get stolen. Is it my fault for leaving them on my keys? Probably, but at the end of the day I'm just extremely annoyed and wanted to share my experience here. read more

So blown away by Bryce he is so amazing! I left Toyota service to compare prices and get a the same tires I have now that happen to be Michelin. He called San Diego and had my tires sent up & just went out of his way to help me to find the exact model that I have. I was really grateful for his enthusiastic service! He's very ,very personable and genuine and sincerely wants you to have the best experience Possible. If you are looking for old-school customer service and somebody who actually cares about what's happening to your vehicle look no further than Manhattan Beach Firestone. I drive for Uber and also he also let me know that they offers unlimited alignment with your car. For somebody like me who drives for living that's a great deal just tires charged me yearly. Thanks Bryce! read more

Firestone Complete Auto Care - Tires Near Me - Manhattan Beach, California

Setup a wheel alignment appointment with this BS branch and they said it will still take like 3 hours because they accepted too many appointments at the same time. So basically the sense of the appointment was nothing. read more

This is the best Firestone in the SoCal area - and I've had too much experience with the Firestones around here. These guys are honest and care about doing right for their customer A different Firestone installed a plug that continued to leak, and while I got the runaround from Redondo Firestone and Buena Park, CJ and MB Firestone really listened to my issue and got me a replacement tire. I spent about 2 weeks getting toyed around with by the other locations, but within 24 hours after chatting with CJ, my new tire was on my car. Thank you for the good service. read more

Seems like the service quality is gone down at this particular location. I had multiple issues: they didn't fix all that they recommended at one appointment and didn't even call me to ask and automatically reported I denied services. Then second appointment I noticed that for the work I authorized they had someone else sign off on me and that's a huge legal issue. It's not even my signature. And once I was home I noticed all of my oil leaked after they forgot to close off the valve properly. After the 3rd time bringing the car in and doing a complete vehicle inspection and then passing it. My check engine light won't go away and my coolant light kept coming on. I kept asking them did they check my coolant and they said it's all good. Once home I decided to check myself and my whole tank was empty and the cap was shut super tight. It took me at least 20 min to unscrew it, so I am guessing the tech didn't even bother to open it because it would have been time consuming. That is so dangerous to give the car back to customer with empty coolant tank. I don't know who they have hired because I never had an issue in the past with this shop. I will never bring my car in here again because they can't be trusted with my car. I am hugely disappointed. read more

They scammed me. I needed an emissions inspection as part of the car inspection they did. However, despite promising a full inspection, they neglected to check my emissions, yet charged me nearly 800 dollars. How hard is it to include an emissions inspection with that price? Never again, Firestone!! I'm going somewhere to someone who will give me a complete inspection. You are Firestone Incomplete Auto care! read more

brought in to check on alternator and instead of even evaluating alternator just tried to sell me a new battery for over $400 - of course if alternator has gone bad or connections are corroded then battery will need to be replaced AFTER the alternator is fixed. Even AAA was able to determine on the road that the alternator was working intermittently. Either not knowledgable or intentionally trying to overcharge Manhattan Beach residents, either way not good. read more

I have s new 2024 Mini cooper and I had one tire flat. I went to Firestone and they didn't check well and told me to buy a new tire !!! I just fixed for $30, in another place. I won't recommend Firestone !!! read more

Martin was very helpful and professional in assisting me complete my alignment, as well as even completing a diagnostic of what was causing one of my issues. read more

Firestone Complete Auto Care - Alignment - Tires Near Me - Manhattan Beach, California

This Firestone Complete Auto Care store has been taking care of our cares for more than 45 years now. Always get a fair deal with these folks weather it be tires or oil change and routine maintenance. They have even gone above and beyond in doing some specialty work for me. Their pricing is always very fair. Thank you Hector for following in Greg's very capable hands. read more

This review is long overdue! I moved from OC to the South Bay Area 4 years ago and have always been a loyal Firestone customer for ALL of my car needs/repairs and I'm so happy with the customer service and honest work done by the team at this location. I've worked with Bryce and CJ mostly but more recently I was helped by Kat & Gilbert this morning. They go above and beyond to get me in and out quick but still provide quality service! Kat was professional, straight to the point and explained everything thoroughly. I appreciate their hard work and will always return for future services. The location is BUSY so I try to set appointments when possible. Thanks for being so awesome! read more

Wowwwwwwwww! This is hands down the best customer service and most well run operational experience I think I've ever had in my decades of life! Came here with an Enterprise/National rental needing tires. They were on it! They're busy though and probably because of what I'm about to share! Bryce was my interface as my original guy went on lunch, but I'm sure he and all others are just as good. I'm not sure who's running this place, but kudos to management. Bryce is a force, if I could hire this guy to run my company I would. I'd be confident that no stone would be left unturned, he'd lead with integrity and great character, with charisma, he'd lead by a good example, he'd be kind and courteous, honest, efficient, problem solve without guidance and the list goes on. Mind you I got all of this in about 10-15 mins of interaction max. He's insanely good. I assume his personality is infectious to all in a good way. The gentlemen who put my tires on (Hispanic older male) was calm, cool, collected, courteous, and did a fine job. I observed three other workers, one white male maybe in his 30s, one Hispanic black or mixed female maybe in her 20s and a Hispanic black or mixed male maybe in his 20s and they were all super courteous, astute, happy and simply getting sh*t done! Yes y'all! In a world we have now, this is RARE! Really really RARE! Be proud and know that God will cover you girl all your amazing work, believe! Dear Firestone, this team is top notch, I see why y'all may be pricier than others, but after this experience I'd drive from where ever I am to go to this shop, and I'd gladly pay more than other places to do so. Y'all need to make sure to reward this team for their above and beyond service attitude and operations. Money is not everything, but it is very vital to a better life for many especially those with families or that didn't come from much. Take good care of of your people. And Bryce, just make the guy President already lol! He's the MAN! Btw, if he's single, he'd make a fab husband/partner!! Ijs get your bid in and apologies if he's taken lol Thank you guys, for the outstanding service! read more

I WAS SCAMMED As a female that is 20 they tried to scam me out of thousands of dollars. I went in for an oil change, to have my tires rotated, and to have my break pads inspected and replaced. 3 hours later they called me to tell me that I needed all new tires. The man on the phone stated that I had not changed my tires since 2018. My car is a 2019 model. I had all 4 of my tires replaced two years prior at this exact Firestone location. This was unbelievable. Then I asked the man on the phone about my breaks. He proceeded to tell me that to just have new front break pads installed it would cost $968!!! This is outrageous and at MOST costs 300 at any other auto shop. When I stated that this was too much he all the sudden had a $50 dollar off coupon. Needless to say I said absolutely not, and had them done down the street for $200. When I went to pick up my car I asked first for a record of everything done on my car with cost breakdowns. Turns out I paid for an oil change and they never even rotated my tires like I had asked. I then asked the man for a cost breakdown of all services they offer in store to see how much breaks normally cost here. He was unable to provide this information. I then asked him the typical price for breaks and he said he has seen between 200 and up to 500 depending on the car. So they claimed a price 2 to 5 times higher! I explained this entire situation to the man who was unable to help or explain and did not apologize. He then printed a receipt of what they would have done if I agreed to this scam. The tires alone would have costed me a thousand dollars and were clearly in no need of being replaced as proven by another shop. The break pads mock up claimed in would cost 925 dollars, a different number than before, and when I added all of the values together together in individual parts, it only summed to 700 dollars. This man just made up a number and fudged a receipt, thinking I would not notice. He tried to charge $400 in service when my oil change service was $12. As a woman this makes me sad. PLEASE. DO. NOT. GO. HERE. read more

This place used to be great back when Bryce was the manager. Recently we took our Avalon in for a repair. They said it was the motor mounts to fix the vibration in the steering wheel. The vibration continued. Took it to another mechanic and he showed us that the mounts for the engine were never tightened, not one of them and they didn't use Toyota parts. I also took another car in for a few very small repairs. They said it would take about an hour so I sat there. After 3 hours, I finally got my car back. Before pulling out of the lot I noticed that one of the repairs wasn't done. Brought that to their attention and it was done. Not a great place to take your car right now. You have been warned. read more

Bryce and Megan took very good care of me, the go to place in Manhattan Beach for all tire repairs, etc. They are honest, sincere and accommodating! It's a tough place to get in and out of especially when your heading north on PCH. read more

Awful experience. Made an appointment days ahead of time for a wheel alignment and an oil change. Dropped off my car at 11:55am, received a call to pick up at 5:30pm. Completely understandable, they were busy. EXCEPT THEY DIDN'T DO THE WHEEL ALIGNMENT. nearly 6 hours for just an oil change, and then they tried to claim the wheel alignment was never on the ticket. When we pointed out that is WAS and had ALWAYS been there, the manager claimed I didn't need an alignment because I just had new tires installed. That's not how alignments work...don't attempt to play a player. You should get a wheel alignment every year, minimum, regardless of the age of your tires, especially in pot-hole heaven aka Los Angeles! I couldn't believe he was grilling me about the necessity of the service instead of just admitting they didn't do it. Shameful. Terrible service on top of dishonesty. Head down the road to American Tire Depot in Hermosa, where they have integrity, skill, and kindness to offer. AVOID THIS BUSINESS. read more

Excellent service. Friendly staff. They were reliable and on time for our appointment. read more

Its pretty hard to get me to support a mechanic in Los Angeles. I spent a couple of years living in Alabama where I got in with a number of guys who race cars. Those mechanics were something special. Now, I can finally say that I found a solid mechanic!! I am an alignment princess. I hate a car that drifts to one side. Get your alignment done by Arnold and your car runs straight as an arrow. You might as well pay up for lifetime coverage for all your repairs because they should be doing your work anyway. read more

Very busy place, not always super attentive customer service but they always deliver. Trust their opinions, service is done right and I've been going for years. Can't beat the location. read more

Bryce at location goes above and beyond every time I come here. I bring in my work vehicle for service has me out the door taken care of issues fixed in no time. Staff is reliable, helpful and work quick. Oil change, tire rotation, fixing tires they do it all. read more