They are currently unlicensed by the California Bureau of Automotive Repair.
PACIFIC PITT STOP
License Number: 275099 License Type: Automotive Repair Dealer
License Status: Cancelled hint Expiration Date: December 31, 2020
Secondary Status: N/A
City: EL SEGUNDOState: CaliforniaCounty: LOS ANGELESZip: 90245
https://search.dca.ca.gov/details/1310/ARD/275099/1f49dd5f9d2c824c31023c06553ce112
In October of 2025, I brought my SUV into the shop for tires and a replacement O2 sensor because my check engine light was on. I also thought there was exhaust leak because I could hear it.
Tires went fine but the O2 sensor didn't seem to have been changed (though I was charged for it) and they said there was no exhaust leak. I could here it though. I brought it back a couple of days later because the check engine light came back on. They had it a couple of hours, then I picked it up and on the way home it came on again. It went like that for a few weeks without ever being actually fixed. Then I had to travel and in late December, the clutch went out.
The thing is, they had replaced the clutch in January of 2025 and the SUV had only been used for 4000 miles the whole year. Not a lot of miles. They agreed to 'warranty replace' the clutch kit. They hadn't replaced the flywheel previously and so I said I would buy a flywheel and provide it for the service and we split the cost of labor. So I ordered an OEM flywheel which needed some time to deliver. I told them about that and they agreed. Then I get a call a couple of days later (before my flywheel has delivered) that the truck is ready.
How can that be? I haven't provided a flywheel yet? They ordered one anyway and put it together with the aftermarket flywheel. I was pretty frustrated and I wanted my truck back so I paid the bill (which was now about $600 more than we had agreed on because of the cost of the flywheel (and I couldn't return the one I had ordered because it was heavy and would cost too much to return). I saved the flywheel I ordered because I figured one day I'd need another clutch again...
After receiving the SUV Back though it ran terrible. Like I couldn't believe how bad it was and I didn't trust them to fix it so I took it to another shop to get looked at. They identified that the O2 sensor wasn't replaced, the catalytic converter was in fact leaking (so I had them fix those things at another $1500) and they identified that the reason my SUV was running so rough was because the flywheel was put on 'out of time' and it was causing a timing issue that if not fixed could destroy my engine. I had it towed back to them and had them fix the issue which they were willing to do (begrudgingly). They used the flywheel I had purchased but wouldn't return my money for the flywheel they charged me for that they weren't supposed to buy. So now my truck is fixed but it literally took more than a month to get fixed and they won't return any of my phone calls to get my money for the flywheel and the o2 sensor service back.
I had used them for quite a few years in the past but for only small things, oil changes, tires, etc. I would not trust them with anything at this point. When they make a mistake, they might fix it but they will never return your money for bad service. If they had actually damaged my engine, I wonder what would have happened then?
Since they aren't returning my calls, I've opened a case with the Bureau of Automotive Repair but that hasn't gone anywhere. I suspect I'll need to go to small claims court to recover any of the money I've spent on their exceedingly poor service. Don't risk it. Find another shop.
Updated info as of 4/30/2026
They appear to have a new license:
https://search.dca.ca.gov/details/1310/ARD/308043/601e83d92986f13da52341edec8966a1 read more