So, I took Raptor to South Bay Ford to fix passenger side window stopping half way up at times. WOW, this place is amazing! I received incredible service and enjoyed a complimentary tea from a voucher at their cafe. Per the invoice, "Found no codes related for the concern. Performed pinpoint test and found faulty regulator and motor assembly. Test, pass." Highly recommended! Some background; this was my experience at AutoNation Ford Torrance before visiting South Bay Ford. I totally agree with Rebecca, I need a stronger word than incompetent. The service department here should just close. My Raptor's front passenger side window would stop half way up at times. According to the invoice, "Scanned vehicle for any codes. Performed passenger window initialization to fix window concern. Cleared any related codes. Verified that solution worked". Picked up truck and windows were down. As I'm driving off the lot, raise windows and passenger side window stopped half way up!%#%$????? Immediately called worthless service manager Melvin Alvarado and he was nowhere to be found. Left message with another person, but Melvin never returned my call (still waiting, been 7 days). Don't bother me to call your GM, it obviously hasn't done shit based on all the other 1 star reviews you've received. read more

When I do business with a company, I expect them to be honorable. I don't think it's honorable for this company to charge me $70 to drill two screws in my front bumper! I talked to the service manager and he was intent on charging me for not only that but a bracket to put a license plate on! The bottom line cuz I have a group that I've actually advertise for companies that do great work! I only have about 2,500 people in this group it's a smaller neighborhood. Group! When I called South Bay Ford on this issue and another issue they just seem like they wanted to make money! Crazy enough, I've had Galpin call Ford for the tire sensors and I didn't have to pay.. with these guys I had to pay! read more

Really liked the assistance that Antonio and Terrence gave to us. They even offered to wash our vehicle.

I've been going here for years despite it being a dealership. I've recommended them to family and friends for oil changes and tire rotations and service. I've always had a pleasant experience. The staff is pretty friendly and you even get a coupon for the cafe while they work. I noticed they have TWO signs in front of the service department for a $79 - 45 minute or FREE! oil change so I stopped in today with my Mazda CX-50. I was informed by the estimator that it would be 2-3 hours to do the oil change. I was a bit surprised but by the extra 2 hour and 15 minute delay, but they looked busy-ish and I said ok. He the hands me an estimate for $250. (See attached). For an oil change!!!! My last full synthetic change including tire rotation at that SAME service department was $125. I asked the estimator if he thought double the price was a good estimate and he said: " I don't know you and (what??) you brought in a foreign car (it's a 4 cylinder Mazda-- that is in their system) that was a good "guesstimate". His words. I asked him if he was new and he said he's been working there for 21 years. Wow. Was he misinformed, just being lazy, having a bad day, or just deceitful? I don't really know. He never admitted fault or offered an apology of any kind. He did eventually agree to give me the $125 price I got last time (after we talked over each other), but at that point, my trust was lost with him. I decided to get my keys and leave. Before I left, ended up talking to the manager who (reluctantly) informed me that yes, that was too much for an oil change since the customer price for that oil is $50. I asked about the $79 - 45 minutes or free and was told that is for Ford vehicles only. Nice. I understand it's a stressful world we live in and I know that dealership service departments make the majority of income, but seriously? How many people would have said. "Wow, that seems like a lot, but I guess that's what the 'expert' recommends so OK." Disgraceful! Shame on you for allowing this practice Ford. It's disgraceful and sad and you shouldn't be ok with it. Have some pride in what you do. If it helps, think of your mother taking her car in for an oil change. Would you really charge her $250? I hope not. Of course, you may love this place like I once did, but I'll be going elsewhere from now on. read more

South Bay Ford Service - Estimate - Auto Repair Near Me - Hawthorne, California

Today I made an unreasonable request of Service Manager, Michael Pendleton. I recently needed service records of two previously owned vehicles (2017 Ford Explorer and 2002 Lincoln Blackwood). If you can't tell by now I'm a Ford guy, let's just say that I've probably owned @10 so far. Notwithstanding all that, I asked and was assured that not only would I receive what I needed, but that I'd have it within the hour. To the point, he met his self-imposed deadline and this is the kind of stellar support that keeps me buying Fords. People like him are hard to come by and South Bay Ford is to be commended for making him service manager. Thank you, thank you, thank you! If you own a Ford or Lincoln and are in need for service, you cannot find a better place to take it than South Bay Ford. read more

I recently purchased a vehicle from this Ford dealership and I just have to say--the experience was incredible from start to finish. Huge thank you to Kris, Mark, Jose, and Martin for being so helpful throughout the entire process. Every single one of them was friendly, patient, and genuinely focused on making sure I got exactly what I was looking for. They answered every question I had, walked me through all the details, and never made me feel rushed or pressured. Buying a car can be stressful, but they made it surprisingly easy and enjoyable. I'm extremely happy with my new vehicle and the service I received. If you're looking for a dealership that treats you right, I definitely recommend coming here. Thanks again Kris, Mark, Jose, and Martin! read more

I'm never having my car serviced here ever again. First I was told my car should only take a day or two. This ballooned into 6 days, which was an insane amount of time to change the battery, program a new keyfob, and fix an AC blower. During this time I was told I could rent a car from the Enterprise in their lobby and that they would cover it. This turned out to be false as a week after receiving my car my credit card was charged for the full amount of the rental. Literally the only reason why I rented the car was because it was offered. When I reached out to Enterprise I was told the South Bay Ford told them that they were not covering the cost. My guess is that even Ford wasn't expecting them to take so long on my vehicle. Additionally the service preformed was subpar at best. The battery in the new keyfob had to be replaced as it was practically dead, the metal bracket to hold down the car battery wasn't reattached, just wedged between the hood and the frame, and the AC vent wasn't reinstalled properly (see photo), and don't get me started on the complete lack of communication. They were to call me the following day after drop off to discuss the work needing to be done. They didn't. They called on the third day and told me it will be done the following day. That day came and went without a call. I called and when asking about the status of my car I was told that I had to speak specifically with my service advisor who was unavailable. No idea why anyone over there couldn't just tell me the info. Finally I was told it would be done on a Saturday and that they would call me. I called at 5pm on Saturday after not hearing from them all day only to be told the service department was closed and to call back on Monday as they aren't open on Sunday. WTF? Completely unprofessional business. Avoid them at all costs. Again, I WILL NEVER GIVE SOUTH BAY FORD MY BUSINESS and neither should you. read more

South Bay Ford Service - Auto Repair Near Me - Hawthorne, California

I like this Dealership a lot, so much so I live in Northridge and only come to Southbay Ford to service my two Fords. The other dealership have door or bumper dinged my cars over the years. This dealership is built as to not have an overload of cars and staff that creates damages to customer cars. Great knowledgeable Service staff as well. read more

After looking for a few weeks, I finally found a car here. Reached out and I was connected with Janin. She's nice, courteous and professional. The process was easy and I'm happy I came in. Check them out. read more

Had a great experience working with Roe in the service department. My 2022 Mustang needed a lot of work--transmission issues, vent problems, rough idle, rotors, and more--and Roe kept me updated the whole time. They even gave me a rental for several weeks at no charge while it was in the shop. Everything was clearly explained, and the car feels way better now. Appreciate the professionalism. Will definitely come back! read more

I dealth with a very seasoned salesman named Andy Ekbatani, who did his very best to accommodate my at times unrealistic vehicle prices. Andy never gave up and found something I could afford and be happy with. He is truly a gem. read more

Mike at South Bay Ford has been beyond helpful. I've been having issues with my Ford and took it to a dealership that is closer to me, I initially bought the vehicle from South Bay Ford. When I reached out with requests of previous Service Reports and to discuss the issues with my car, they were so attentive, responsive, and helpful. I truly appreciate their customer service. read more

Sadly, service adviser Eduardo Millan is gone and so is my satisfaction with South Bay Ford. I have an "IMPORTANT SAFETY RECALL" notice for my car: "Ford Motor Company has decided that a defect that relates to motor vehicle safety exists in your vehicle, with the VIN shown above" But South Bay Ford says they want me to come in for an inspection, which will take a day, then come back in if I need the service. To be clear, the car has been recalled. It's a safety issue. It's in black and white (and red) but they don't care. They just keep insisting that is the way they do things. Update: to his credit, the service manager called me up and took ownership of the problem. He had previously given me his direct number, so I could have followed up with him before posting. (He didn't say that, or even ask me to change this review.) read more

South Bay Ford Service - Auto Repair Near Me - Hawthorne, California

I give this place 5 stars because they drive me to my house every time I drop off my car and give me vouchers to get free food at their cafe. The staff are pretty nice too. I recommend Frank! :) I also like that I get to use Ford points I got when I bought my car to cover basic service items like tire rotations and stuff, so its basically made all service on my car free for the first 2 years. The bad is that they do appointments, but the appointments literally do nothing, they operate pretty much every day first come, first serve. For me, not a huge deal, as I've never minded leaving my car overnight on times I went, but be prepared, you may need to even if the repair itself is only a couple hours if you don't show up first thing in the morning. The other thing I'm not a fan of is their system where they try to keep you with the same service associate from visit to visit. It's cute that they want you to develop a relationship, but honestly, when I call/come in, I just want to talk to whoever is available and be efficient. It's not worth it to me to have to wait hours for a call back so I can talk to "my" associate. They also steer clear of anything that might border on body work or having to do with auto insurance. They'll steer you to a body shop, which is fine. read more

D'Amore, Gabino, Mark are incredible. Seriously, come see these guys. D'Amore is so extremely professional. He will go out of his way to get you the absolute best deal. Thank you South Bay Ford! read more

This was my first time at South Bay Ford and I was completely satisfied with the service on my Truck. My service advisor was Frank and he did an excellent job with keeping me informed on my vehicle. He showed me around the waiting area, snack bar, and dealership. Only reason I'm giving 4 stars is because you get a $5 voucher to get coffee or towards a snack while you wait. At other dealerships, the coffee, water, and snacks are free while you wait. This is the least of my worries, but thought I would throw it out there. As for the service and attention to detail in regards to keeping me informed on my vehicle was top tier by Frank. I Would definitely come back in the future and get my truck serviced here again. read more

Went to leave my truck in for service today, there was a recall on something having to do with the camera. I have purchased at least 6 to 8 cars from this dealership. I've never had a problem until today. Sergio Gayton is a condescensing rude "person". He thought he could talk down to me and rush me out. He didn't explain something that I had asked a question about. I don't know if he didn't know the answer or he was just stupid, but he threw the pen down on the counter for me to sign. I told him to hand me the pen and he just walked away. This guy has no idea how to work with customers. Ford better, give him training classes quick or get rid of this ignorant person. I promise once this Lease is paid off.It will be the last you all hear of us.It's a shame because we had such a great rapport with Terry Beasley, but one bad apple destroyed a great business relationship we Could have continued. read more

I recently purchased a 2024 Ford Bronco at a dealership over 80 miles away from my house so any aftermarket work/installs would have to be done closer to home. I purchased a trailer tow kit online but needed to have a dealer install due to FORSCAN requirements and it was a little over my head. The dealer I usually have my Fords serviced at is located just 2 miles from my house said they would charge me 5 x what Mike Pendleton (Service Manager) at South Bay Ford/Lincoln ended up charging. So, I drove to South Bay Ford instead of the one 5 minutes from my house. I met with Row (service advisor) at 8am and I was out of there in ONE HOUR. Again, the cost was one fifth of what the Torrance dealership quoted. Row is an excellent service advisor and kept me informed the whole HOUR I was there. Mike Pendleton, the service manager, was very responsive via email and phone the week prior. They have earned my business for all our Fords, even though I must drive 20 minutes further. Thank you and I will see you soon with more aftermarket installs. read more

Very happy with my first visit to So Bay Lincoln. Steve, my service adviser was great. I didn't have an appt and was still able to get in and out on an hour and a half. Appreciated the coupon to the cafe as well. I'll be back. read more

This place is so well run and efficient I almost wish my car would break down more! Just kidding! Actually I see them so seldom because they help me keep my car in good shape. But when I have to go in, it's never unpleasant. read more

Good service at the front make sure you bring you box for returns for cores Becuase I guess that's a thing

I'm a new customer to Ford. Having just purchased a new Bronco Heritage LTD from out of state, I wasn't sure where to take it for service locally. Went on Yelp and checked all the local dealerships service reviews and one thing became clear: Steve Lopez at South Bay ford. First I called him to discuss my issue, then made an appointment to go in for service last week and was not disappointed. Steve is on the ball and one of the most attentive and efficient SA I've had amongst many auto maker brands over the years. They did the initial diagnosis and oil change quickly, but I need it bring it back this week for tear down as their tech staff is a little short handed which he told me up front and I appreciated. Looking forward to going back and having my trucks issue resolved. Thanks Steve! read more

Steve Lopez was very professional. Well informed Took. care of my vehicle. In a timely manner would definitely recommend him.

I went in for a service request. Steve Lopez, he's the man, very professional and prompt.

Service manager is very kind and helpful. All the workers are great. I enjoy coming here

DO NOT BRING YOUR HYBRID HERE I brought my 2008 Ford Escape Hybrid to South Bay Ford due to inverter over-temperature codes that was shutting my car down and to get my broken AC repaired. After several days, they told me the issue was the transmission, a $6500 repair. This diagnosis was surprising, as my car showed no signs of transmission problems, and the specific issue could be caused by several other things. When I pressed for details, I got vague responses and wasn't allowed to speak with any of the mechanics who supposedly looked at my car--three, according to them--which was a huge red flag. It became clear they did little more than plug in a scanner (something i'd already done myself) as part of their $200 so-called "service" fee. A week went by with little communication, despite promises of a callback. When I finally went to pick up my car, they hadn't even looked at the AC, which thankfully they removed from the from the fee. Frustrated, I took my car to Hybrid Republic nearby. Within 15 minutes of opening the hood, they diagnosed the issue: a broken air conditioning system, which cools the hybrid battery and can cause the inverter to overheat. The repair cost me around $600 including parts. After fixing it, I took my car on a 200-mile road trip in the dead heat, and the issue was gone. At Hybrid Republic, they were way more communicative about the issue, transparent about the costs, and walked me through step by step what they thought the problem was and what was needed to fix it. It's clear to me now that South Bay Ford either jumped to the conclusion that the issue was with the transmission or knew that it could be fixed by repairing the AC but saw an opportunity to charge me for a more expensive transmission repair. I suspect they're used to dealing with a certain type of customer--affluent and uneducated about car mechanics--who's willing to drop thousands of dollars on unnecessary repairs. I wouldn't recommend taking any Ford car to this dealer, especially hybrids. My experience was sketchy, to say the least, and I will not be returning. read more

DON'T BUY A FORD! Let's start with the fact that I have a 10 year warranty on my battery because it's electric and new technology. However when I tell them that my battery is operating at 10% capacity they tell me that it's not covered by warranty because it's "still working." When my Apple phone is under warranty and my battery is not working at at least 70% capacity, they replace the battery. That's what the warranty does. Oil Change: This is the second time that I've had my car serviced at Southbay Ford for an oil change. I left my car for a day and I asked if they could check out the weird noise that was happening- - when I picked up nobody had a clue. On top of that my receipt says they told me about an extended warranty service for my car, which no one told me about. It also says they topped off all fluids, but my windshield wiper fluid is clearly empty and my trannie fluid doesn't seem to be full either...? If you want a good car, get a Toyota. We bought them the same year and Toyota cares if my car is not functioning. Ford, even though my battery is clearly defective, and still under warranty, doesn't want to help me at all. Why have a warranty if you don't actually fix the things that are warranted? 2013 Ford Fusion hybrid owner- read more

" My situation has been an ongoing one with car repairs over and overly frustrated since these past 2-3 yrs had been having excessive car repairs and costs. COVID did not help as supplies for my model car were backlogged --- car stalled on the road completely one day ( a first in my life and a first having bought a used car and a good car to keeping am told by mechanics--they don't make them anymore and only made for 2 yrs)-- funny, a yr. Ago as I am writing this review. Months later into 2023 and To my surprise I received a letter from Ford corporate relating to issues about my car ( TCM) that were identified and were directly to what had been happening to my car. The letter did mention what can be done. I called and was advised to speak only to the manager of a local ford for a free diagnostic. I spoke with Mike Pendleton the manager at SouthBay Ford and was very pleased how great of a listener and calm communication I encountered with him and how he would do what he could , research situation, and to make things right. I wrote a letter as well detailing points of repairs and dates and what I had spent on the car, thus far, and why was my issue not seen before. To me, perhaps should've been a recall instead. Finally, I agreed and I took the car first thing morning, they gave me a ride home ( nice), coupon breakfast, and received a preventative recommendation about my engine, all else was well. Since I had to pay for repair outside dealer prior when car stalled, Mike contacted ford corporate with my letter and receipts. Ultimately, and per letter sent and Mike Pendleton taking managerial ownership in making decisions and taking accountability, my latest repair cost was covered 100%. Reimbursed. I am glad and happy, I almost doubted and thankful I was heard plus how SouthBay Ford and Corporate kept their service promise within the notice. Auto Nation Ford was not able to help and the service manager never called me back. Not good. I will say Mike, your confidence, tone, and assurance to help goes a long way and you followed through seamlessly , explaining yet understanding me. You went through your protocols as I explained my situation to escalate and helping me from start to end. Thank you very much. Now , that deserved a 5 star + customer experience!!! A challenging one too! Pssst, I enjoyed my breakfast... " read more

I called prior to arriving for an oil change to make sure they could service the car and also get a price estimate for the oil change. I spoke with a female service provider and she quoted me $89.99 but I told her specifically my car is a track pack and requires 5w50 oil. She looked at my record and previous billing and noted that I was correct and it was 139.99 for my oil change. I followed up with asking "is that the price I'm going to pay today" and she said yes. I found myself asking these questions because dealerships always misquote my oil changes as either a Boss 302/GT350/GT500. My 5.0 doesn't require the same amount of oil as the 5.2/5.4/6.2 liter engines so I shouldn't be charged as such. So I was expecting to pay $139 or somewhere close to that but they tried charging me over $269. I get that oil my have increased but not by that much. Lastly, I arrived to the dealership around 2pm and another provider helped me out. When I arrived I asked for them to look over my suspension, cv shaft, tie rods etc because I noticed the handling and ride is not as comfortable. I was informed the lube technician wouldn't be able to do that because it was late in the day and an actual certified mechanic is the only one that can diagnose or look at those issues. That requires me to come back another day which is fine and I understand but if I'm paying for 30 point inspection with my oil change what did they actually look at? What I don't understand is why does the bill say they topped off my fluids and rotated my tires. I looked at my tires and they weren't rotated. If they were then they should have spotted the screw in my rear tire. I am very displeased with the dealership service and wish they would have been open about the price estimate from the very beginning but Cindy never disclosed the true price. An oil change is pretty common and should be able to be priced accordingly. read more

I came with my husband for a service on our vehicle recently and the customer service we got was exceptional. One of the cashier, I believe her name was Didi was very professional and welcoming. She helped me with my points and also made sure I had a print out of how much I had left over. I usually don't do reviews but she really made my day because she had such a positive attitude. I hope she gets recognized for all her hard work. read more

I had a horrible customer service experience with the service department today. I've never called corporate to report a customer service interaction in my life but today was the day. 7am appt, wasn't even checked in till 7:30. Was having an issue with my car's modem and Eduardo M went out of his way to not help me resolve my issue. He pretended he had no idea what I was talking about even after showing him the code. The interaction I had tarnished the Ford brand for me. I would absolutely never recommend Ford ownership after today. They don't value customers. read more

South Bay Ford Service - CODE - Auto Repair Near Me - Hawthorne, California

@Ford SERVICE SUCKS. They've got this Quick Lane Tire and Auto Center promo where they say you get your money back if they don't do an oil change in under 45 minutes. I'm going on 3 HOURS and Diana, the Ford Service Specialist tells me I don't qualify. It's false advertising. read more

South Bay Ford Service - South Bay Ford - Auto Repair Near Me - Hawthorne, California

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I have been coming to South Bay ford services for years. Steve always takes great care of my car and makes sure I'm all set without overcharging me. It's nice to feel like my car is in good hands! I'll be coming back here for a while. read more

Best car dealership that I have ever gone to. Prior to owning a Ford, I owned two BMWs, and one Mercedes. I will never go back. Ford is putting out an excellent product, and this is the most polite service center that I've used. It's no frills (as expected), but fairly priced and prompt. read more

I hardly ever take the time to write reviews but in this case I feel it's so justified that I must share my experience. I'm a car guy at heart and for me there's nothing like a long trip to a fun destination on the open road. The only downside for me in most cases is getting it serviced. There is one glowing exception and that's Steve Lopez at So. Bay Ford. I've been taking my vehicles to Steve for over 10 years and each and every time I'm treated with the highest respect and courtesy. Steve always respects my time and insures that our vehicles are repaired and/or maintained correctly every time. If it's something simple like an oil or tire change, he even buys me breakfast while I wait! I highly recommend anyone who wants their Ford serviced professionally with concern and courtesy to make an appointment to see Steve Lopez at South Bay Ford. He takes the pain out of getting your cars or trucks serviced. Thanks Steve! read more

BEWARE OF BUYING FORD VEHICLES ordered a 2023 California stile blue mustang mach-e in April 2022, I paid the $500.00 amount they asked for to order the car, and Ford took 1 year to get back to me when the dealership informed me the car was in they changed the original contract to increase the price of the vehicle, They also took off the california electric vehicle incentive which boosted up the price of the car so they could make more profit. the sales person would only lie to me about it. He tried to belittle me and make me feel like I didn't know anything about the car or doing business, I am a highly respected individual and know a lot of people, and will make sure the word gets out about how ford does business now,I feel it is not good product to purchase. Don't Fods products because the dealerships are not trustworthy and DO NOT stand behind their products! read more

Hard to get in contact with the writers. They don't return phones calls or emails. BCD always takes information down for the manager to "call back" but never happened. Extremely bad service. read more

Want to thank Steve Lopez at the service department for always taking such good care of our vehicles. Many people avoid service at dealerships because they think they are so expensive. But South Bay ford Lincoln is very competitive and you get genuine parts. This dealership is not the nearest to my home but..... they are worth the extra drive. For their skills and honesty. He is the reason I keep buying Ford and Lincoln products and recommend them to all my family and friends. Thank you read more

My 1st Service experience with South Bay Ford on Mon Nov 6th 2023. My purchased my pre-owned SUV there April 30th, 6 months earlier. Loved that I was alerted when I started my car Sun night that it flashes time for an oil change. Unfamiliar with South Bay Ford's policies regarding servicing, I called Mon morning to see if I needed to make an appointment. At 9:30a I was told there was a 2 hour wait, but I could still bring my car in. It was 10:30a when I pulled up and was addressed immediately. I was told to advance behind the vehicle in front of me and wait in my car till someone came up to me. It was approximately a 10 min wait when Sergio approached my car. He jotted the particulars down on his clipboard, handed me a $5 breakfast vouched and informed me he would find me when my vehicle was ready in approximately 3 hours, while directing me politely to the waiting room. The waiting room was pleasant, bright, and clean with several working stations, comfortable seating, tv, an enclosed glass children's play area, all adjacent to the snack bar and dining area. After 2 hours, I decided to take advantage of my meal voucher. There was a separate selection for those with vouchers and I chose a Turkey sandwich with fries, not expecting much but grateful for the customer gesture. The service was quick and the sandwich and fries surprisingly very tasty. By 2:00p my car was ready and Sergio escorted me to Courtney, the cashier. At the time I purchased my vehicle, I also purchased the 5 year warranty, and therefore surprised when I was asked to pay $90.83 for my oil change, having somehow thought it also includes my maintenance. It was 19 years since I purchased my last car and, being the last customer at South Bay Ford, at 9:30p in the evening, overwhelmed with having taken the big step to buy a car and signing the myriad of paper work, in my naïveté and exhaustion, I thought the warranty also included regular maintenance. Sergio attempted to explain the difference, while Courtney took the time and kindness to investigate my situation further, by looking into my history, and reaching out to the managed for further assistance. Unfortunately for me, the outcome was not in my favor as I had indeed erroneously misunderstood, and embarrassingly lesson learned, but the fact that Courtney went out of her way for me, to search the matter fully, with utmost kindness, empathy and sweetness, the least I could do for her was to pay her excellent customer service back with a giant 2 thumbs up from a very grateful, inexperienced, senior, embarrassed but pleased South Bay Ford customer. Shout out also to Terrence in Service, for being very polite and having taken the time to modify my address in the system. Thanks to Courtney and Terrence especially, a 5 Star rating from me for South Bay Ford E.M. read more

The Southbay Ford service team is fantastic. Steve Lopez and his team solved my issue on the spot free of charge. They know what they are doing. I used to be reluctant to get service from a dealership but not anymore. read more