Christopher is the Service Advisor for AAA . Outstanding Service Advisor. Great service and high recommend at this location. read more

Absolutely wonderful customer service, great communication. I had Sammy and another gentleman who made sure I was taken care of every step of the way. Front desk was very friendly and attentive as well. Got my car back in a week!I highly recommend for anyone who needs work done. read more

Caliber Collision - Damage to bumper - Body Shops Near Me - Los Angeles, California

Ima kinda annoyed over the fact that i had my door fixed here after a collision. The door still doesnt close right. They said it need to be "broken in" its been over a year now and still needs to be shut hard to close. Its irritating. My window after it got fixed was making a whistling noise so they took my car back and gave it back to me within five minutes ever since then my window goes up very slow, and I just recently noticed the part where they most likely shoved in to stop the whistling noise it's broken. Im very upset read more

Caliber Collision - Crack when they fixed the whistling noise, they most likely shoved it in. - Body Shops Near Me - Los Angeles, California

I was a big dumb dumb and curbed my wheels ...but.....Excellent job and way faster than I thought. Ask for Jacob, he will treat you right and prices are fair! Communication is clear and helpful throughout and he explains everything that was done and makes sure all your questions are answered. The front desk is also courteous and helpful as well in a stressful time in your life dealing with car damage, thanks! read more

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Samuel was great with helping me get my car serviced and repaired! It was a quick turnaround which I was grateful for me to be able to return my rental on time. Thank you for all your help caliber collision!!! Will definitely recommend you to others for your great work and customer service you all provided! read more

Amazing service, the staff who took care my car is awesome. Thanks Jacob. Reasonable price

Jacob and team went above and beyond. He called me with daily updates and had the car ready much faster than the original estimate. I highly recommend read more

Had a car towed to this shop for repair. Met with Samuel Sosa, as my service advisor and I had to ask immediately. No relation. I had to try. Well, this Samuel wasn't slugging homeruns out of that body shop. However, he seemed to wear his heart on his sleeve, had a warm tone, and was highly competent with the processes and timelines. After he spelled everything out - he made me feel as if any request would be considered. Whether email, text, or phone call - he was always available and ready to serve. Also, Selena in the front office with Odalis were so fitting for their roles. Selena, was very warm, compassionate, and hospitable; she offered coffee and tea to folks in the lobby. In between drop off and pick, the team communicated very well. They would respond to my text message, or email, and or call me; they were game no matter which channel. You got the feeling that they're always all covering the field. For pick up, I show up two hours early. I'm told they can accommodate. I say I can wait, and they really want to appease. They said, they were ten minutes away from finishing the car wash for me(which was early). So, I hang out at the lobby and schmooze with other consumers. One family brought in a toy yorkie and the pooch had an accident (number 2). Immediately, the consumer apologizes and an attentive staff member gets up, Odalis, and cleans it all away. Then Odalis rolls up the stained carpet, takes it outside; props open the lobby door for fresh air. The place smelled like pine-sol and ocean breeze after that. Then lastly, Odalis checks in with the family with the dog for a few minutes. I heard her say the doggie is "so cute". I mean, just kind-hearted all the way through. I pray you never get into an accident. If ever you do, I hope you get people as good as these at this address here. My car went back onto the road feeling snug. SAFE! The traction, the braking, the acceleration - Top Tier! Why buy a new car when Caliber Collision can make your car perform better than new! Well done, Caliber Collision. Well done. #calibercollision #carrepair #autorepair #bodyshop #statefarm #farmersinsurance #progressiveinsurance #geico#mercuryinsurance #allstateinsurance #thegeneralinsurance #teslamotors #honda #toyota #ford #chevy #chevrolet #mlb #nba #ufc #nhl #mechanic #losangelesautobody #socalbodyshop #fairtrade #redcarpet #whiteglove #ethical #dogfriendly #petfriendly read more

Caliber Collision - Body Shops Near Me - Los Angeles, California

D best of d best people in here! They will help u all the way & get out like u have a brand new car after they finished repairing your car ! Look for Harlen - d best service guy! You will be happy when u go here, also because it's a lifetime warranty, too!! read more

Caliber Collision - D best of d best people here! - Body Shops Near Me - Los Angeles, California

Steven and his team were amazing the car looked brand new after the accident and they even cleaned the car if not detailed perfect service Can't say anything better about them if you're looking for service this is the spot read more

I've had bad luck this year with 3 different minor accidents from a homeless lady rear ending me to a bus cutting a turn to sharp and hitting the front of my car. I'm grateful to Caliber Collision and most especially to Jacob for getting my car back in even better condition than before. He went above and beyond helping me through a very stressful process. Thanks Jacob! read more

Caliber made sure the repair was done right and high quality so I could get back on the road fast. I worked with Sammy on my vehicle

Miguel was my service provider. He was beyond outstanding! It's not enough stars to give him. I had a quick car turn around. He provided first class level service for me. He went over and beyond for me. The ladies at the front desk were great and amazing with customer service. Thanks read more

Caliber Collision - Body Shops Near Me - Los Angeles, California

Miguel and Moissey were fantastic! They were professional, courteous, and extremely easy to work with. They worked to accommodate my requests to pay out of pocket and not replace the entire mirror assembly. The mirror had a small scratch and crack that wasn't consequential. This saved me $1.2K. I also would like to mention the office admin Jennifer as well. She was also really responsive and easy to work with. My Ioniq 6 looks brand new again. I was worried with the matte paint that there would be a noticeable difference but I can't see it. So to recap I had a 6 mo old EV (requires special shop), matte paint, and was looking to keep costs down since I wanted to pay out of pocket with the crazy insurance prices that keep going up. Miguel and Moissey and the rest of the team at Caliber accomplished to handle all these issues with complete satisfaction. Thank you Caliber Collision team for a wonderful experience and a job well done! read more

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I went to this location as a referral when I was looking for a place for a bumper repair on an EV (electric car). The woman (Jennifer?) on the phone was SUPER helpful! She worked with my schedule and happily answered all of my questions. I cannot give enough praise to Patrick (General Manager) who took the time to explain the process and challenges of working on an EV so that I felt well informed and I got to learn a lot of new things. The car was repaired faster than expected and it looks brand new. Also, the final bill was lower than I was expecting! Woo Hoo! Added bonus, there is an Enterprise car rental a couple doors down if you need a rental. HIGHLY recommend this location. They will do a great job and there won't be any surprise charges. read more

Amazing service! Ask for Jacob, he is the best. We will never go to another Collision Center. read more

Caliber Collision - Car - Body Shops Near Me - Los Angeles, California

I'm very disappointed with my experience here. I took my car to their shop to get an estimate and they never followed up with me to provide the estimate. I had to reach out with several phone calls to only sometimes be hung up on, or told I would receive a call back only to once again not hear anything. A week later, after still not receiving an estimate, I reached out again. I was told I would not be able to be helped and that I should reach back out to my adjuster for next steps to receive help somewhere else. So, I reached out to my adjuster and they informed me there was no reason for this to have happened from my insurance end (unlike what caliber collision told me). Either way, I'm glad they redirected me to get help from a different shop because I would not want this place to fix my car in the first place based off the lack of communication and lack of help in the repair process. There are plenty of other quality locations in the area, save yourself some time and check out another place. read more

Andres was great. He took care of my car and I felt like family. Caliber Collision LAX is the best.

I had a minor accident and my insurance sent me here. I wasn't sure how they were going to be since it's through insurance but so far my experience has been great! I'm working with Jacob who is very friendly, honest and upfront. I appreciate him trying to make this process as easy as possible for me. I would definitely recommend working with him if you ever bring your car to this location! read more

Thank you Steven and the rest of the staff at Caliber Collision. I took my Honda Civic in to repair the bumper from an accident. From beginning to end they provided excellent service. Steven was wonderful. He kept me updated on the stages of repair and was so kind. If I had a question he was quick to respond to me. The car looked great when I picked it up. I will be recommending them to my friends and family. read more

Great place to fix your vehicle. Jacob he is the one who helped repair my 2021 Honda CRV. He did a great work and explained everything throughout the process. big thank to Jacob. highly recommend this place. read more

Great all around!!! Quick and professional!!! Jacob was amazing!!! Would easily recommend to friends or family

Jacob Baghdasarian took such good care of my car, I would highly recommend Caliber Collision to everyone! read more

Caliber Collision - Body Shops Near Me - Los Angeles, California

All I can say is Jacob is the best in the business!! He explained the whole process from top to bottom and did his best to give me the best price possible. He also went above and beyond fixing my sun visor which was an adoption random ask. If you come in ask for Jacob! read more

Amazing communication and fast repairs on my Tesla!Thank you so much Jacob, Andres, Andrew!

Jacob is just fabulous to work with! I've been to several body shops in my lifetime and this is undoubtedly the best. Jacob is easy going, knowledgeable, informative, works hard to do right by client and all around good human. I really needed the hand holding because I in a fragile place. I hit a garage pillar on the day I picked up my dog's ashes. I called a lot of shops in South Bay and chose this one. I made the right choice! Thank you Jacob and Caliber! read more

Very pleased with the service I got at Caliber. They had my car back 9 days earlier than expected and the car was washed and vacuumed. Always dealt with very friendly people the entire time. read more

Jacob, was GREAT! He took care of my baby like he said he would. Very friendly and professional. I would definitely recommend this place. Yaay, THX Jacob!!! read more

They provided great customer service throughout the whole process. They answered all my questions and made sure to send me multiple updates on the status of my car. They even stayed late to arrange for my pick up since I had to go out of town the next day. My car had damage from someone backing up into it and now it look brand new! Steven took care of us and our car. I would absolutely use them again if ever needed. read more

WOW!! I had tried to drop my vehicle off before... However, the shop was too far away!! Then I tried to go back to the shop on ADAMS, because I had dropped my friend off to pick up her vehicle... Plus, her husband worked there. I always pass this shop & it was closer to me... However, shop closed... This time I called your AUTO BOBY SHOP, because you are door down from Enterprise... I am SO HAPPY WITH YOUR EXCELLENT CUSTOMER SERVICE... Steven, Odauz, Selena & Bella! I FEEL LIKE YOU REALLY CARE SBOUT ME AS A CUSTOMER!! I will be coping this review to YELP & GOOGLE! I the past, I got CULVER WEST REHAB & SENIOR LIVING from 2.5 stars to 5 STARS! They RECEIVED A BANNER, employees received T shirts, a Certificate & a CRSTAL AWARD!! I had the PLEASURE to meet with Steve L. He HAS AN EXCELLENT CUSTOMER SERVICE UNDERSTANDING! I picked up my vehicle yesterday & I am bring it back because Steve did a BEAUTIFUL JOB! Your front office staff is VERY ATTENTIVE! I sat & listened to yo video!! I was educated with regards to your UNDERSTANDING... I did not realize your corporation is STATEWIDE! You attention to DETAIL IS THE BEST!! I will return my vehicle next week for a claim I had filed months ago... I was dealing with USAA Nationwide Insurance Company as well! I was dealing wimpy neighbor upstairs leaking a faucet into my office when I was completing 2 page EMAIL to DEPARTMENT OF JUSTICE! You cannot ignore theirs request! I finally put everything together per their request! A faucet was leaking j to my home! Two years later, I finally got everything completed! Now I May address the claim for a dent at the rear hatchback door! I will bring my vehicle back next week after I spoke with adjuster that was a signed to that claim... I will be posting to GOOGLE & YELP! YELP thinks I am a business?! NO! I LOVE EXCELLENT CUSTOMER SERVICE! I learned from the BEST! In 1977, I was #1 checker/cashier in productivity & UNION SHOP STEWARD! Marina del Rey Vons rolled out Scanners & plastic bags... Excellent Customer Service = JOB SECURITY! If only more employees realized this? Great Supervisors KNOW HOW TO DELEGATE! A LOYAL TEAM ONLY MAKES YOUR SHOP 200%! I can see it & feel it! Actually, Steve IS AN ASSEST TO Caliber! I am SO VERY PLEASED & HAPPY, I have already shared my experience with several family members & friends! Plus, it's import to share Lifetime Warranty & YOU GUAR YOUR WORK! The last shop kept my vehicle for 8 months... I GUESS THIS IS WHY I AM SOOOO HAPPPY! I RATE YOUR SHOP WITH 20 STARS I WILL NEVER BRING MY VEHICLE TO ANY OTHER AUTO BODY SHOP!! Thank you for you EXCELLENT SERVICE & dedication of your STAFF! Sincerely yours, Gloria Schwartz (310) 425-9308 read more

Went in this Morning for a Quick estimate. Was helped by Moises and Miguel in the initial Portion. Super great and clear communication. Shop made it easy for me to understand with no problems! I would definitely go back again to this shop and recommend friends and Family Thank You!! read more

Jacob and Nathan were great. They communicated with me consistently and took care of all my concerns. Thanks for the help!

The Ford dealership brought my car in under warranty work. They use Caliber Collision exclusively, since they pay thousands of dollars each month for the referrals and all collision and warranty work. When I complained to the dealership about the quality of the repair, they said that they had nothing to do with it, which isn't true. They might not have done the work at Airport Marina but they partnered with Caliber collision. There's an obvious hump of around 1/16" of an inch in the door sill from improper prep and doing a rush job. I'm pretty sure that they used a fiberglass reinforced Bondo on the 3" repair and didn't feather out the patch correctly. For the record it's a rather time consuming repair to get it perfect, they were close but at $2,300 the job is not good. If they charged $500-$800 you could say "you get what you pay for," So top dollar paid for marginal and below quality work. I checked the paint with a paint thickness gauge and the door jamb which they sprayed was double the normal thickness. I'm not sure why they would do this since the paint is non metalic and flat. It was inside the door jamb so it never faded. The only answer is they didn't need to match the color and the chances of checking the mill thickness was .0001%. I did taking a stainless steel 6" rule and noticed the hump. The dealer told me to stop complaining and it was good enough and another shop that repairs BMWs told me to live with it since it was standard work and they probably had difficulty doing the repair and just wanted to get paid and move onto the next job. Caliber Collision gives a lifetime warranty on the repairs and I already brought the car in and was told that they wanted to make me happy so I would return. I'm neither returning or happy with the service. I am a general contractor. When I was younger I built fiberglass molds, worked in a body shop. I think they closed the place down because it was a chop shop. and I've applied around 50 gallons of Bondo or epoxy in my life. read more

Everyone here was incredibly knowledgeable and helpful! This was my first time through this experience, and from the receptionists to Reymundo (Ray) the vehicle specialist, I felt informed and valued. Ray especially went above and beyond with his service and I feel as though anywhere else would have been a headache. So thankful! read more

Great service and Jacob was incredible. He took care of us the whole way through. The car came back looking brand new. Highly recommend. Repairs were also faster than anticipated barely noticed the car was gone. read more

I took my Lexus to Caliber Collision. Jacob is very professional and did a great job taking care of my car. My Lexus looks like a brand new car. I am so happy and I recommend Caliber Collision for car repair. Thank you Jacob very much for all the best customer service you showed me. read more

I brought my Honda civic 2023 si for suspension work and other stuff . And I am so satisfied on how great of a job they did to my vehicle , specially Jacob was so helpful with my vehicle updates and great customer service . I high recommend this location for any repair for your vehicle !!! read more

Had a great experience! Jacob and the desk staff was really helpful and made my damage and repair process absolutely seamless! Worked with my insurance and got my repairs done in a very timely manner and with thorough work! I will use again, if needed! Thank you Jacob and crew, I really appreciate the great customer service! read more

A top quality body shop. Rey was my advisor and handled everything from beginning to end. He kept me informed of the process all the way through which I appreciated. They finished the work in less than a week. If you need auto body work, this is the place to go. read more

I had my EV repaired here after it was hit by another car, leaving part of the passenger side fender smashed in. Caliber was the shop pre-approved by the other driver's car insurance, and this location of Caliber is the only Caliber location in LA that is approved to work on EVs. The entire experience at this location of Caliber was fantastic. What a relief! Jennifer at the front desk and Miguel who was in charge of repairs kept me informed throughout the process, and they took care of all communication with the insurance company. Jennifer even helped coordinate with the car rental company, so that I was just picked up by Enterprise at the Caliber location, and dropped my rental car off at Caliber after the repair was completed. The repair took about a week -- a month less than an estimate I'd received from another body shop. And the repair looks great. Highly recommend these folks. read more