I just want to send a compliment of gratitude to my technician "Jacob" he was professional and honest in his work on my Hybrid Lexus. A true value to your company. I will definitely continue to my service and recommend. Appreciated Repair Smith Team. read more

I'll make this simple, the tldr version: I gave them $500 to fix my car. When the repair only lasted a day, their solution was to come out to do additional repairs at an additional charge--of course, not covered by warranty and with no detailed estimate ahead of time. That's a hard no. So they have my 500 bucks and the car still needs repairs. I've started the process of getting my money back via the CC company and filing a complaint with Bureau of Automotive Repair. ADDENDUM--with pressure from the bank and BAR, I was finally put in touch with the West Coast Honcho who arranged to have the bank credit by account. From beginning to end, the whole ordeal took about 4 months. read more

I received a replacement service, including brake pads and rotors, about 1.5 years ago, and drove only about 15k miles. However, the rear brake pads are already worn out. The original brake pads stayed for more than 60k miles. I contacted the service center about this, and the agent told me to schedule and pay for an inspection service to find out why it's worn out fast with OEM parts as it's out of warranty, covering 1 year or 12000 miles. Why do I have to spend more money to figure out their poor service? I was definitely disappointed and wouldn't recommend their service. read more

never ever do business with this company, after sending them a video of the noise and knowledge of it they still dont take accountability, there is no supervisor, no billing department when the scam you with pricing, stay away from this crooks, they offered me 7 days for them to come and fix their mistakes and on top of that you have to pay again . * their answer was , not enogh techs , same answer, and yet when you book them , the bug you non stop and offer you same day services * clearly are very disrespectful and unprofessional, THEY want you to drive the car with the issue and wait 7 more days , the poor knowledge of the ladies is sad and they have no idea , i documented everything since day one , i had to hired ones again a real mechanic to fix their problem and pay ,they scam charges of $519 for $70 pads and Oil Change , also crazy price , yet they wont send you a tech right away , not real management people that you can talk to ? only girls without any knowledge of anything ! stay away from this people ! no real stablishment , no real management, no real accountability, no real transparency! they will ignore the fack that is a safety problem driving you vehicle and they will not do nothing right away !! The pads clips were not even open and just shoved in to ! auto nation mobile= garbage service overall ! STAY AWAY FROM THEM , GO TO A REAL SHOP AND REAL TECHNICIANS !! read more

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They are pathetic Management is ruining ANMS. Schuduling sucks, communication sucks. People are quitting or getting fired by the management. Customers are backing out and saying they will never use this service again. Stop blaiming the mechanics for you faults. You caused this yourself. You treat peoole like s#it, and you are self centered. read more

I used AutoNation back in January 2024 when they replaced my valve cover gasket. To be honest, they were quick, efficient and well-priced but I can now understand why. They used an after-market part on my car which led to a recurrence of the same issue (oil leak) a year later. By then the part was out of warranty so I had to go to dealership to get it serviced. Very disappointing. My advice: just go to a dealership, because you cannot trust what these 2nd rate mechanics will do. DON'T WASTE YOUR MONEY ON THEM. read more

Management, plain and simple! They distroyed Auto nation mobile service, with hiring no experience service

was not able to get reader connection and did not check 2nd reader due to lack of knowledge of my 98' Z3 1.9. so no diagnostics done and no code or diagnosis made as ordered. iow, they did nothing. They then put in their report that there was no problem even though his notes said he could not connect and that I should take it to BMW shop because " its probably an electrical problem". All this nothingness and I was still charged $150 for a diagnostic service. Am currently working on getting a refund for services NOT rendered. Seems pretty cut & dry to me. btw, i am 63 and on a fixed income. I feel like I was scammed & taken advantage of. AVOID THESE GUYS! THEYRE MECHANICS ARE NOT VERSED IN THE TYPES OF CARS THEY ARE SENT OUT TO WORK ON! Also, they changed and cancelled several times before they finally made it out, so someone could have done their homework before hand and actually got the job done! read more

AutoNation Mobile Service - Auto Repair Near Me

Book a service in advance, which involved an arrival window of a technician between 1:00PM-6:00PM. Immediately I thought this was a long window of time and not courteous to the consumer however decided to continue-- come day of service two hours of the window pass and I decide to see if I can get a more precise ETA of the technician to align my day plans around-- I use the chat function and am met with the representative after being on hold for some time informing me that the mechanic is unable to do the work and attempts are made to cancel over chat but I wanted to give grace and really make sure I was being cancelled on, BY WAY OF ME calling them to inquire of what's going on. What would have happened if I didn't follow up? 6:00PM comes along and oops oh well, VERY rude and inconsiderate of customers time, and trust for. A $2,000 ticket on4 repairs. So I speak to someone on the phone, and attempted to be disconnected and made wait for a call back which I declined and stated I could wait-- all to again be attempted a full cancel--- my starter was the main work needing to be done I made this clear-- rather than try and be solution driven they took no interest in navigating alternative offerings to me instead just a full cancel-- so I ASK if it's possible to have the one service done as it's urgent instead of the original listing-- again put on hold. I am met by the representative giving a reluctant apology and still cancelling my appointment-- this is ridiculous. I get it scheduling things happen but you mean to tell me that you can't even find a way to still show up to complete 1 of 4 services booked? The other booking before me is THAT much more demanding in time labor than what was agreed on per their booking? WOW, way to foster equitable business practices that put the consumer experience, trust, and brand integrity as priority. So unprofessional, do not recommend to anyone-- these people are ridiculous and think they're at a level to disregard common courtesy. Unfortunate given I have been a repeat customer, even shared a favorable review four years ago at my first encounter of this company. However the disregard to give an impression that they actually care or have any interest to make this right in any way-- even try and seem sincere in "apology" is offensive. It gets better.... After all that an associate says the below: Hello Hector, This is Michael with AutoNation Mobile Service. You are receiving this message because your recent case 2180964 has been resolved. If there is anything else I can do for you or you do not feel this case is resolved, please reply directly to this message, and I will be happy to assist further. Otherwise, I would like to thank you again for choosing AutoNation Mobile Service and trusting us to care for you and your vehicle." THANK ME for choosing automation and TRUSTING them to care for me and my vehicle? WOW, after all that throwing that statement back to taunt the example they gave me of what happens when trusting them for their care is met with. Haha wow, you guys are really petty and childish. Not to mention unprofessional and rude. read more

Berny Ocampo was awesome. Arrived on time, followed all my instructions and was super communicative via text. I would highly recommend this service and this technician. Very grateful for this company saving me $400 (vs what the dealer would have charged). read more

AutoNation Mobile Service - Auto Repair Near Me

they cancelled my appointment the DAY OF after I waited for several hours. I am absolutely upset. this was my only chance to have my car fixed because of work and AutoNation dropped the ball. do not waste your time read more

I have used repairsmith a few times in the past few years. There have been scheduling problems over the past few times but they were minor and easy to overcome. The Mechanics that have done my repairs have been knowledgeable and friendly. But this past weekend, leading into this week have been a travesty in scheduling. Their scheduling appears to be guided by corporate personnel and software which seem to be failing lately. I have been rescheduled 6 times, starting this weekend all the way to today (Monday) ...ending tonight with an ultimate no show. Some of the cancelation/rescheduling notices were sent via email while I was at the vehicle waiting for the mechanic to show. Essentially leading me to believe they didn't show up and no notice. Not sure why they never texted me every time with the rescheduling issues. I'll update if the repairs ever do get done. read more

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If you can, please beware and think again before scheduling a "convenient Mobil mechanic" with AutoNation Mobil Service. Besides the countless times I've already called the company in the span of 3 weeks, their customer service is unbelievably useless. The mechanics of course are all separately working as contractors, so they can care less about meeting a specific scheduled time. In fact, they will allow you choose an accommodating schedule anytime within the week and will continue to fail to meet their commitments. Terrible. Maybe not, give your customers' the option to choose a time for reattempting a service and having the onus of a $50 cancellation fee attached just to rake in a few bucks. Also hire a better Supportive Escalator, as for their pathetic attempts upon finally reaching you, they will NOT!! Failure. Multiple times I have spoken to outsourced non-US based customer service representatives telling them my own limitations, the story of my car along with personal time constraints with scheduling they ultimately can care less nor do they have any available resources in their control to solve this simple task. Their scripted rebuttals all just begins to sound like an unsatisfying mockery and it's so frustrating when they purposely try to tell you that the mechanic is on his/her way but factually is NOT. Nothing but automatic messages will spam both the customer's email and sms chain, just to show communication has been initiated. SCAM. My pictures will show my first initial times to present. My patience with this company has worn out. BBB will be made aware. read more

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These peeps are great; someone had a good idea. You make an appointment and they come to your house on time! My guy was Juan and he gave me a full explanation of everything diagnostic included. They replaced my spark plugs in 45 mins. Very impressive read more

I really didn't want to have to write this - but let this be a lesson to anyone considering RepairSmith. My girlfriend had all 4 brake pads replaced by Repairsmith on 10/28. The job cost about $750. The technician was fine, but forgot to put the OBD2 connector for her stereo system back in the port, so none of the car functions worked until I realized what he did and replaced it. Then, about 2 months later, her brakes started squeaking badly. She contacted Repairsmith and they sent the same mechanic out to check. He did a ride-along, but at that moment the brakes weren't squeaking. He said he believed her, that sometimes breaks just squeak, and then charged her $185 for the visit because "it wasn't their fault." She later took video of the squeaking: https://www.veed.io/view/4480c7db-d129-4af7-96be-4fe655c92cb5?sharingWidget=true&panel=share Later that day I purchased some brake pad lubricant, applied it, and the squeak went away. She wrote an email to Repairsmith about the issue, including the video, and asking for a refund of the $185 visit fee, and received the response that I've put in the photos - basically saying "not our fault, you get to pay." I get that Repairsmith has costs associated with operating a house-call style of business, however those costs should be incorporated into their pricing. If she had taken the car to a mechanic's shop - she simply would have returned to the shop and the mechanic would have taken care of the problem. read more

Terrible customer service , i wasted my day waiting for them and after 1 hour on the phone they told me that they did not have anyone available to do the job. So they just tries to reschedule my appointment for the next week. Do not waste time with them. read more

AutoNation Mobile Service - Auto Repair Near Me

This has been the second time my boyfriend had RepairSmith to come over to take a look at his car. Their service is awesome, so convenient, and their technician has been excellent both times! They will only charge you if there is something wrong with the car that they had to fix. They are very professional and from the ease of making appointment to when they come over, everything was smooth and fast. I really would highly recommend them to anyone who does not have the luxury of wasting time sitting at a dealership or a car shop waiting for your car. read more

AutoNation Mobile Service - Auto Repair Near Me

Terrible experience on so many levels. I setup an appointment for 2 oil changes. Tech showed up an hour early and I wasn't available. Tech was not familiar with doing an oil change on a mid engine vehicle. He first lifted the front of the car scraping the bumper when the oil change is actually done from the rear. After the job was complete Repairsmith almost tried to charge me double than the price the appointment was set up for. I literally had to go through the appointment setup process again on my phone to show the tech the original price I was quoted which he then adjusted on his end. It gets worse during the oil change there was oil spilt on my driveway (see photos below). The next day my car was leaking puddles of oil all day. I had to call repairsmith again and get someone out to see what was going on. By the way this was a brand new vehicle so it definitely wasn't a vehicle issue. After having a rough experience with phone support that was overseas they finally got someone to come out and take a look. The new tech was friendly and took a look at the car. He found that there wasn't an active leak but it's residual oil stuck in the frame from the oil change which occurs when it's not fully cleaned off properly after an oil change. Here's the kicker.... Today I was charged $165 for the tech to come out and verify that car was leaking oil due to residual oil left behind from the oil change done by them. The second tech even gave me a number for repairsmith to call so that they can send someone out to clean the engine underneath ‍‍‍‍ Mobile vehicle service is a great idea but this was absolutely a horrible experience. Super disappointing and disruptive. read more

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TLDR; I'd like to warn others about trusting your car with a company that doesn't have a home base where you can easily bring your car to if you have concerns about the work they provided. Waiting over a week for RepairSmith to respond while you know your husband is driving to work in a vehicle we don't feel is safe after it was worked on by RepairSmith is very unsettling. Extremely disappointed by this business. I suggested my husband have RepairSmith come out to replace his breaks because they were highly reviewed online & the quote process was easy. Unfortunately the technician that showed up to maintenance his vehicle was not very communicative nor did she test drive the vehicle after she installed break pads, break shoes, & rotors. When everything was done, my husband immediately noticed a rattling sound coming from the front axel (where the break pads & rotors were replaced). He didn't need to drive the vehicle to notice this because it occurs when the engine is idling. This concerned us both so he wrote an email to an address they say they respond to within 24-48hours. What an absolute lie. It's been TEN DAYS since he sent the email and no one responded. I finally called their customer support line today because this is a safety concern. After being on the phone for 7minutes my first call was disconnected. The agent did not call me or my husband back even though he had both of our numbers and he understood I was upset with the lack of customer service we received. Thankfully, I called back and was connected with a great customer service representative that deescalated the situation & immediately set up a warranty visit to have a tech come out and check their previous work. His support was so helpful that I asked if I could speak to a manager or fill out a survey to share how helpful he was. Unfortunately they don't have that set up which is a real shame. At this point, we've scheduled an appointment to have their team come out and check the work they provided. I'll update this after their visit. read more

Our car dealership service department recommended work, but even though I'm OK with the dealership, I wanted to search around for a better deal. Searching online, I came across RepairSmith and requested a quote for the services I was told I needed. It was a simple straightforward process on their website and their prices were much better than our dealership. Plus, they would come to our home and do the work here. Being a one-car family, this is a real plus because we didn't need to wait all day at the dealer or get a loaner car. I set an appointment and the tech came out and did the work. But, he said I didn't currently need all the services that the dealership recommended. This was a big $$$ savings and I was happy to get a second opinion. The tech was professional, courteous, and friendly. He did the required work, rear brakes, and engine air filters in a quick efficient manner. I will use RepairSmith again for future work. It was a very good experience. read more

Something is definitely wrong with this company. All the good reviews must be family and friends of the owner. No one ever reached out about the part they were supposed to deliver. Stay away! Do NOT use their services. Look deep into the company. Trust. STAY AWAY. Shady business! Still dealing with them and it's been over 2 months now. They also don't ever address who is texting back. read more

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Service #2! I am so pleased with the service I received from Johnathan M today. He was very patient with me, considering there was a marathon going on and a lot of the entrances were blocked. Despite this, he was still able to quickly service my Porsche and give me advice on what I should expect in the future. Definitely check them out even if you need a basic engine check or if you are looking for a second opinion. The holidays just hit my pocket so this is a dope alternative! I will of course post the video on my social media to put my followers on game! read more

AutoNation Mobile Service - Work truck - Auto Repair Near Me

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I started to hear a squeak on my Tesla and so instead of going through Tesla, I checked and this popped up online quickly and they would come out for a similar price to what I know Tesla would do. Their SEO is amazing because they were the first one to come up with the ability to do it. Great right? Set up the appt and the ease of use was nice. That's why it gets the two stars and not one. Get an email and a text, declining work on the vehicle since they are not able to get said part from Tesla. Does it make any sense to offer a service that you know you can't complete? No it doesn't, it's not smart business. I mention in the text why even have it as an option for a car you can't work on, their response their website allows you to schedule those services I then ask does that make any sense. With no response. So I will make sure to post this review to other places as well. I also see the business manager respond to most comments while that's nice how about updating the website with the developer to remove Tesla or remove any services they can't perform. Doesn't take a rocket scientist but then again maybe it does. read more

Update! A manager named Trenda A. reached out to me and responded to my last review. Apologizing to me regarding the lack of communication for my appointment. She offered me a $25 discount off of my service and that she would help get me back on the schedule asap. Well, it's been awhile since I sent her a message like she asked me to.. and NOTHING. No response, no anything. It's been awhile now. So as this goes, I don't think I'll attempt to use repair smith again. Their customer service and now apparently their management's communication is non-existent. Such a shame. Good luck if you were able to get them to honor your appointment slot. To me, they don't seem to care. read more

Update: it is a month later, and they still havent updated me about repairing my car after the diagnostic service. It is still marked "Pending". read more

Exceptional service!!! Berny came to replace my car belt and he was done within an hour with a great attitude and service!! read more

My girlfriend was having issues with the brake pads on her Mini Cooper, a European car which is apparently pretty difficult to service in the states. We had called around a bunch of shops around the region, & they only offered to change the brake pads as long as the rotors were changed as well, which would be like an extra $200. Luckily, we were able to find RepairSmith, who sent Andrew out to service us. He informed us that only the brake pads would need to be changed, & that the rotors would last until the next she had her brakes changed. A far cry from the other shops that we called which would only replace the pads if the rotors were replaced, even if they didn't need to. Andrew was a bro for his honesty & did us a solid, & because of that I will have to rate RepairSmith a 5/5. read more

This review is for pricing for the Los Angeles, CA area. The tech who came out was great. He was late but kept me informed the entire time. I originally thought it was my starter but after a test it ended up being my battery. So the tech got a quote to change that and it was over $450 !!! That's crazy. I told the tech no, but was still on the hook for $95 for him coming to the property. I called triple aaa after he left and they came out and changed the battery for $154.29 see attached picture. Not sure if all of repair smith pricing is way off but definitely for changing a battery. read more

AutoNation Mobile Service - Auto Repair Near Me

I would never, ever recommend this service. Requested a mechanic 1 week in advance. My car will spardodicly not start. The set up was quick. I was told that the earliest would be for Aug 31st. I was given a window of 4-6pm. I accepted. I kept receiving email alerts reminding me of the appointment. 1 day before, morning of. They should have also sent the employee the same reminders. After 3 I get another alert that the time has now been pushed back to 7 - 9pm. The offices are not open. Its at night. This made no sense. Guess what No show. Didn't event get a courtsey call. I called this morning to make sure I dont get sometime of bogus charge. Hung up after waiting 8 mins. If they do Ill let the credit card company deal with them. Really surprised at all of the positive reviews. Now I am getting a bunch of spam advertisements on my IG acct read more

AutoNation Mobile Service - 2nd confirmation pushing back the time to 730 pm - 9 pm. Still no one showed up - Auto Repair Near Me

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Repair Smith showed up at my house to do a repair on my vehicle for which we had already told them what type of vehicle I have and the repair that needs to take place 1. They show up without the required parts they knew they needed 2. They take the car apart and spend over an hour driving around to parts stores to try and find the part 3. They leave the job undone saying they will be back to fix after the new year 4. They cancel my appointment & charge a cancellation fee. In the end they did nothing except leave my car unfixed in my garage, took an hour long break than charged me for their lunch break in the form of a cancellation fee. Never again will I call this place. read more

Berny was extremely efficient and quick in replacing car battery, gave excellent advice on any future issues that may come up Thanks! read more

RepairSmith's appointment system is horrible. it will give you a quote and when you enter your VIN or license plate it will change everything. i requested a quote for a Starter replacement on a 2014 Chevy Volt. first quote was $240 and i received another email with the Quote of $2869.61 for a Start replacement. horrible company and their customer service doesnt know anything about the pricing they dont even know that a start only cost $138. worst experience with mobile Mechanics. i had to call Wrench (your Mobile Mechanic) they replaced the Start for 379 with Part. read more

Got my brakes and battery repaired from autonation mobile service, this was so convenient, great pricing and value , and certified technician Jonathon M was the best , very informative during repairs, and he did great work , I definetly trust him with my Mercedes . I saved time and a little money today. Thanks Auto Nation and Jonathon. read more

Right off the bat, this company looks shady... When I request a quote through Yelp, the reply I got back says: "To get a guaranteed price and schedule an appointment please visit www.repairsmith.com. Unfortunately we cannot provide quotes over Yelp messaging." What's the point of a big red button that says "Request a quote"? I understand that not all companies want to participate in online quoting for services.... but this just feels like they mis-represent themselves at the very start. I found other auto repair shops that were a breeze to deal with and were happy to give pricing through Yelp. Get your act together RepairSmith! read more

AutoNation Mobile Service - Auto Repair Near Me

I guess they've been getting so many bad reviews lately that they don't care about their reputation. Just another thing they can't repair. Albert O contacted me here asking for my account info. I gave it to him and have heard nothing for over a week. I followed up...nothing.... Really great customer service, Albert. This business is a scam. read more

After an initial minor miscommunication, a second appointment was set. Cesar showed up (with my ok) a little earlier with an abundance of knowledge! Explained everything to me. Showed me old parts and new parts. I will use Repair Smith again and refer them to friends and family! read more

AutoNation Mobile Service - Just about done with the repair and Cesar who showed up with a smile still has a smile! You can tell when someone loves what they do! - Auto Repair Near Me

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I doubted about repairsmith. I was stuck one Sunday with a car shaking, and giving out. It was then stuck inside my parking garage. I didn't know what to do, I called a mechanic and they weren't available. They were booked up for two days just to check what was wrong with my car. I then saw repairsmith and booked them for Monday. They came and fixed exactly what I needed. This isn't bs. I then booked them for a full diagnoses the next day! They came out in the rain and gave me the full diagnoses for only 98.00. 98.00!! To come to you. I now booked them again to fix the last thing I need to fix my car and it's such a reasonable price to change 3 things along with spark plugs. Plus they take affirm, klarna, (Quadpay) etc... it's pretty amazing. You can also split payment too! I'm 34 and this is a lifesaver when your car just gets stuck and you can't tow it. Or find the right mechanic to even fix it and not rip you off. These guys quoted me before they even came. And it was same quote when they left. Love this company. And customer service is super fast. They even have a chat room and respond in seconds Love how the website saves all my cars info also. Called the garage. Don't doubt. I'm not a influencer. This is real. And it'a going to be everywhere soon I bet. Our time is essential we have learned, don't spend it at the mechanic. Or working around the mechanics time. read more

Can't recommend RepairSmith enough, honestly I love this company. Everything is made easy with their easy to navigate website and they come straight to you! The first time I used their service I gave a 5 star review and I'm happy to say they well earned another 5 stars with this latest service. I was able to make an appointment the very next day I scheduled, and the morning of I got a confirmation text of appointment along with another text from the technician once he was close by with a 20 minute ETA (that is extremely appreciated when you initially are given a 2 hour arrival window they could show). My technician Dakota was very professional and helped make this process a breeze to take care of my Chevy volt. Will gladly be using RepairSmith again in the future and if you're in LA I recommend you do too! read more

Convenient and at a reasonable price. The car needed a drive Belt and even though I have AAA Plus, I thought it would just be less hassle to have the work done at our Home. The Technician was familiar with the specifics on the car and all work was completed on time. I see all the low review, I have no complaints! all was completed no issues. I will use them again if needed read more

Do not use their services!!! I have used them 3 times and my first technician was amazing. The technician was knowledgeable and did a wonderful job on my timing service. That was 2 years ago. My 2nd appointment with them was a few months ago as my engine was very noisy and they are one of the few companies who my warranty uses where I don't have to pay a deductible. The technician said nothing was wrong with my engine. Almost 2 weeks later I ended up having to take it to the dealership and my engine had to be replaced! This last visit they canceled my appointment without even showing up because I had a routine maintenance done on my car elsewhere 4 months ago, a brake change, where the technician said my caliper would need to be replaced the next time I did a brake service. The appointment was for them to check the caliper. The appointment was scheduled 4 days prior and I canceled my shift at work for this appointment. Why cancel last minute at the start of my appointment and not days before??!!!! Just stay away from this company unless you want to waste your time and money. read more