Don't normally leave reviews, but this specific location has rude employees and terrible service. I was just talking to one of my friends about it, and he told me he had an extremely bad experience there as well. I recommend you guys find another tire shop. read more

Company almost killed my friend and hit him with their work car. Manager said "what do you want me to do about it"

Manager Tim is always efficient and easy to work with. He does his best to make it all work; repair cost and delivery. He calls with updates and keeps all the details clearly communicated. read more

AVOID THIS PLACE. JUST SAVED YOU A FEW HOURS OF YOUR LIFE YOU WILL NEVER GET BACK.Totally unfriendly stood as the clerk didn't acknowledge me for a couple of minutes. Even made a phone call in front of me. Left my car in the morning and went back mid afternoon. Not done, too busy. No phone call no apologies or nothing. LOL. Total failure at every level. Why even bother if you are going to do business like this. Waste of a day. read more

Had a blow out on Father's Day and took the tire in with no appointmen. They were busy and booked. I explained the situation and they took the tire and replaced it for me on the spot. people were friendly and workers were quick. read more

My little brother was on a one wheel electric and we were not even on there property, one of the workers drove there client truck out of nowhere behind my brother and when he drove the back road toward him then he slowed down and purposely scare my brother then almost ran him over but swerve his car in a "client black truck." This firestone employee with long hair seems to have done this before, he was driving a client's car, nearly hit my little brother. This reckless driving behavior put my brother in significant danger. Following the incident, we went into the Firestone location to express our concerns. Unfortunately, the manager who was bald and a big guy responded with an unprofessional attitude, stating, "What do you want me to do about it?" and did not make any effort to address the situation or have the employee apologize for the near-miss. This lack of concern for safety and customer service is deeply troubling. I expect businesses, especially those dealing with vehicles, to prioritize public safety and handle complaints with seriousness and respect. I am requesting that this incident be investigated promptly and that appropriate actions be taken to ensure such dangerous behavior is not repeated. Additionally, I would appreciate a formal apology from the employee and the manager involved. read more

Very friendly staff. Brought my 2015 sienna for tire repair, brake and car inspection. Turns out that my tire didn't need any repair. They rotated my tires and did an inspection of the entire vehicle, the price is very reasonable. Will definitely be back for my vehicle maintenance needs. read more

I was an out of state walk-in. They took care of everything in one day. very easy to work with and courteous.

Work was done ahead of time; great communication while waiting; price was much more favorable compared to a dealer. Job well done.

Pleased with Firestone. Excellent customer service. Patched my tire quickly when it was towed in. Today they worked on our Honda and put tires on, changed oil, checked everything that I asked. Nice to have them open everyday and nearby in Lincoln. I'm sad to see all the poor reviews but all my experiences have been positive with Firestone. read more

I've been going to this firestone for years, but the last time I went I got just a basic oil change like I usually do. I was charged $150!?? I'm a woman and idk anything about cars except that this was way too much. They gave me like a 10% off coupon bc i couldn't wrap my head around that price, still such BS. I used to trust this place but they definitely ripped me off so I'm never coming back !!!! read more

Supposedly, their computer system is outdated. I made my appointment online, but unfortunately, they couldn't accept it because their local store isn't linked to the online scheduling system. Consequently, they terminated my appointment as they couldn't fit me in. read more

I showed up to their business with 50 minutes until closing time for an oil change. They close at 6:00 and at 5:10 they were in full shut down mode. Three empty bays and multiple staff doing nothing. They could have easily done a 30 minute oil change for me. They were more interested in going home. After being turned away, I drove 11 minutes down the road to Jiffy Lube and showed up 9 minutes before closing and jiffy lube took me and another customer in and did oil changes even though they closed at 5:30. Their customers got their before closing and Jiffy Lube honored that. I will not go back to Firestone in Lincoln, CA read more

I came in with a nail in my tire, Ryan an employee took my car in right away (I'm from out of town, and had my daughter with me.) there was a big line ahead of me, but took my car in immediately. I absolutely appreciate all the help he and everyone else working here is so kind and so helpful. Thank you again Ryan and crew. read more

Used to get free air. Apparently honk for service doesn't work anymore.... they just ignore you. Not even a "be right with you"

Shavonda needs to find a new job because customer service isn't her forte. Don't use online appointments because that is not a guarantee. Also, avoid 5 p.m. appointments because they don't want to work past that time even though they are open until 6 p.m. read more

I am a caregiver for my mom who is on hospice and not doing well. Thought I better make an appt to get my truck scheduled for oil change and tires rotated before an upcoming road trip. So I called a week and a half ahead of time to make an appt. I speak to a male who tells me 9:15 on 10/17 is fine. When I arrive some old man is rude and point blank says you are not on the schedule. Offers nothing else. So of course I tell him I'm not happy I'm a caregiver and I don't have much time. I only have a caregiver on Monday morning and Tuesday. He said well your truck is not going to be seen today. We're too booked. For an oil change? At 9:15 in the morning you can't get in an oil change? Somethings not right. I left and went to Spee Dee in Rocklin. Pacific street. Wonderful service! Very happy! And they are friendly!! You don't have to put up with rude people! read more

I put my Firestone Services on my Firestone membership card. Twice they did not send me an invoice/bill for the services for over two months. Now I know that they purposely hold sending out their bill for services so they can charge "late payment fees" using CFNA as they collect even more money from customers! If their bills/invoices were mailed to customers each month clients could pay them on time and avoid their "late payment fees". What a scam Firestone and CFNA are!!! read more

Made an appointment to get the tires aligned, the price was fair and Ryan did an excellent job.

I had good service at Firestone in Lincoln, absolutely no complaints.

Made an online appointment for an oil change. Got an email confirming my appointment. Took my car at the scheduled time only to have the employee tell me there was no appointment scheduled for that time. Then another employee says he called and left a voice mail to tell me they couldn't accommodate my appointment. I never got any voice mail. There was no attempt to rectify this situation other than to tell me to come back another day. I even told the employee I had the confirmation of the appointment, but he was not interested. Just told me there were no appointments available for that day and didn't know how I could have possibly made an appointment. Just horrible customer service. read more

These guys and gals are awesome that work here!! I've been going to them for years with all of my vehicles and I always get the best and greatest customer service! They are so friendly and straight forward which is what I like when it comes to my vehicle! I would not go anywhere else! Even after we moved 30 mins away I still go to this location! Thanks Lincoln Firestone team you guys are awesome! Thanks for my oil change today too and the info on the new wheels! Peter enjoyed seeing you guys too! read more

Firestone Complete Auto Care - Me and peter are Firestone Lincoln - Auto Repair Near Me - Lincoln, California

Company has a nationwide policy that mandates mask, even if you have a health condition that prevents you from doing so. I was forced to wait outside for my oil change, despite my health condition. Spoke with the manager, Tim, and he was extremely rude and completely unwilling to even discuss options with me. This location has horrible customer service and I would not recommend. read more

Scheduled an oil change appointment online and received an email confirmation. Showed up for my appointment and waited 5 minutes to be acknowledged. When I checked in with my name I was told they called me to let me know they wouldn't be able to do my appointment. They repeated my phone number back to me and I didn't have any missed calls, texts or voicemails. I told them I didn't even have a missed call and they said my voicemail must be full. Nope, I only have one in my saved voicemails. He just shrugged his head and said "sorry about that." No offer to help schedule an appointment for another time or apologize for not sending a cancellation email. read more

If you are looking for a shop that is NOT reliable, this is your spot! I have been using this location for 15+ years since it opened, and usually just drop off the vehicle and either wait or come back. I have made appointments in the store for front end alignments. I am very busy right now and have limited time in my schedule, so I made an online appointment and got a confirmation email. Well, the staff at this location thought it would be a good idea to call me while I was asleep (with the phone in Do Not Disturb) the day prior to my appointment, and leave me a message that my appointment was cancelled and to "disregard my confirmation email". So, I showed up for my appointment, and the staff seemed very pleased to tell me that they had called at 0713 the day prior to cancel my appointment, but I could leave the vehicle with them and maybe they would have it ready in 5 hours. That is pathetic service offered to a customer that had been to their shop at least 15 times. Never again. read more

We've given up on this place! Gave them far too many chances before I had to give them a one star review. The last straw was when I came in for an oil change. Sure, it was a $19.95 oil change, it was cheap and convenient. When I picked my car up over three hours later, the stereo was on full blast, with a station I never listen to. The door panel had oil all over it. We were going to complain the next day but noticed that oil was leaking all over my garage. We took it in, took about a half an hour for them to look at it. What a fricking inconvenience! I would've rather drove out of town paid ten dollars more and had better service! The service technician tells us that the seals and the plug was bad. As far as I'm concerned, other places have always replaced it at no charge and changed the seals and plugs on the spot. Isn't checking the seals and plugs included in the price of an oil change? Nonetheless, we have had nothing but issues here. Whether it was for an alignment or what have you, I 'll be taking my car elsewhere. I've given them many chances but this place is one business I won't , and can't come back to! read more

Ben was very helpful. I had an appointment at 2 pm to drop my car off for new tires. I was in and out quickly. Prices are better than Les Schwabb in my opinion. My experience here was a very good one. I will definitely be back for my oil changes and other car needs. read more

Do u like getting jerked off? Do you love burning money!? Are you an idiot? Well if so I have the auto service store for you! Firestone complete auto care baby. You want your oil changed, perfect we'll drain it and not fill it up for free! Want an alignment done? Perfect we won't touch a thing and say we did! Remember we'll gladly take your money and leave u with a load in your bum read more

We used a local business to have our oil changed. We left our car all day and showed up 15 mins before closing after never receiving a call and were told it was almost finished. Funny thing was the car was in the same parking spot from the mor ing and then they realuzed it had never been worked on. We were promised that it would be finished in 30 mins. Again no call, so we called and were told they needed another 45 mins. Took a tire for repair, left the car and they didn't put the fixed tire on the car, left the donut on. They again had the car all day. Its very frustrating to the lack of consideration or customer service. We have given this location multiple chances and to have better service in a neighboring town is worth the drive. read more

Made online appointment and then showed up, waited in line for 20 minutes, to be told they didn't accept the online appointment! Frustrating. Don't take online appointments if you need to call in to make the appointment. Dumbass system. Had 2 vehicles scheduled. I will not come back here or recommend. Now I know why all the low reviews. read more

I drop my vehicle off at 9 AM this morning, drove by it at 1:30 PM and it hasn't been worked on at all! This is the most ridiculous form of an auto shop in the local area. Why tell me to bring my car by at 9 AM if you're not gonna work on it till four or five in the afternoon. Absolute horrible service. When talking to the person on the phone, and not liking what I had to say he hung up on me. Absolute horrible customer service, people that lie and tell you your car will be done at a certain time and then it won't be done until the end of the day. read more

Once again this team to our rescue thank you Tim and crew. We were broken down with a bad battery and groceries in the car. They said come on over will get you in and saved our Sunday. We both have a very busy jobs and would have no time Monday. They have always been good to us now since they opened. Highly recommend they work with you giving the needed services and recommendations are always accurate. I credit them for helping us getting the most out of our cars. read more

The worst experience I've ever had with an auto center. I made an appointment for 9am for a complete new set of tires, was told that the tires were there. I dropped my car off at 9am as planned was told at drop off about three hours. Did not receive a call to pick up so I called at 2pm told they had not started will be ready 5pm their closing time. I showed up 4:45 my car was still sitting in the parking lot and there was yelling and cheering in the bays celebrating an interception and win for the football game they were following. I was told then it would be ready by 6pm upset I said I dropped off at 9am the service rep at the counter stated everyone did. Which I learned was not true by others in the waiting room. My car was pulled in a couple minutes before 6pm I was the last person to get my keys at 6:34pm an hour and a half after they were supposed to be closed. They deserve zero stars read more

I called New Year's Day to find out if they had a particular tire in stock because mine had a nail and I needed new tires because the ones that came on my vehicle were less than performing although adequate with only 8800 miles on them. I talked to a woman whose name started with C but I cannot remember her name, she was so nice and she was able to get the tires from the West Sacramento store and make an appointment for me on Monday first thing. I had a camping trip planned and I did not want to cancel my reservations. I went there first thing Monday morning at 7 o'clock actually a little before 7 o'clock and Tim was there working. Tim was great and he got me checked in. He then called me said that I needed an alignment which is always the case right? But they did have paperwork showing I was a little bit out of alignment which I was surprised with only 8800 miles on the vehicle. So I did buy the additional lifetime alignment for another $200. Ugh! But I had asked him in the beginning that I had the nail and I'd like to know if the nail went all the way through? It was hard to tell because the head was on the smaller side but I wasn't sure and I wasn't gonna take a chance. When I went in to pay which was on time he stated that the nail had gone slightly through. The fact that he remembered that I asked him to check on that was very surprising for how BUSY they were. Overall I was extremely pleased with the service especially when they everyone is so short handed these days. They got me in and out and on the way to my camping trip. I had read the yelp reviews after I had made the phone call but I said I have to take a chance since the convenience of the store was within walking distance of my home and I didn't want to have anybody take me prior to 7 AM. So, based on tires and alignment I recommend them. For oil changes and other stuff I go to another mechanic for my vehicles and will continue to do so. By the way my vehicle drives and handles like a dream. What a difference upgraded tires make. One happy camper. Destination XT, thumbs up. read more

Great first experience at Firestone. Check in was quick and friendly and I was given a 45 minute to one hour estimate for an oil change. My daughter and I went to Jamba Juice to use a gift card that's been hanging out in our house for a long time. They were done in 30 minutes even though they seemed pretty busy. I was weary of the "recommended services" pressure that I read about in a few reviews but I found the opposite to be true. They printed out the recommendations which were all low dollar amount services--wiper blade missing on the back window, battery corrosion cleanup and brake fluid service--all items I was aware of previously. Prices on all the items were reasonable so I'll probably return to complete them. read more

This place is great...........if you like being upsold on additional service at inflated prices! I will not be coming back! Goodyear is much more honest and faster at service! read more

Horrible customer service. I needed help putting some new rims and tires on my truck. Probably a 10-15 minute job and the guy at the counter was rude and not even willing to even listen to me. The day prior I spoke with someone who said they could squeeze me in between jobs and it wouldn't be a problem if I could wait for a few. I will not be going back. read more

Rude customer service. They don't care about you They just want your money and I feel like everytime I go here somthing doesn't seem right with my car read more

Absolutely great customer service. I have really odd sized tires which unfortunately brings me to many many MANY tire shops because I have to replace them more than the average vehicle. I can't tell you how many crappy tire places I've been too where they try getting over on me. Everyone I talked to here was very helpful, and very respectful. They ordered my tire and called me immediately when it came in. I was in and out quickly. As a bonus, Travis was wonderful with my kids while we waited and spoiled them with tv and stickers. Lol. Definitely coming back. read more

I have seen this location and decided to give them a try because my car needed a oil change and they had a special price of $24.00 before tax and I thought it was a pretty good deal so I had my appointment yesterday and the guy took down all my car information and when he came back in and said my front tires where worn and I told him I will let my dad know about it and he said okay and mentioned that they had 6 month fiancé and I told him I am trying to pay off my credit cards and he told me my car would be done in a hour so I went for a walk and within a hour I got a call that my car was finished so I went to pick up and the guy gave me my total and paper work and my dad came over and looked at my car after and asked me did they Evan do anything ? He lifted my hood they didn't touch up any of my fluids and when I got in my car I noticed the sticker wasn't my accurate car mileage and it didn't have when it was due so I called them up and they said that they don't put it on there they figure that you can figure it out this place was a complete rip off I mean every place I have ever gone has always top off my fluids and not to write when my car was due for the next mileage was just lazy on the employees part I tried this place out of convince I won't make that mistake twice this establishment was clean and looked up to standards just a rip off take it from me don't waste your money here I know I won't again read more