Horrible service. we have been coming here for two and a half years. have referred people to this location. Yesterday I dropped my car before 630 and put the keys in the drop. I had to call at 1445 because I did not hear anything and I was advised by the manager that his technician was running behind and mine was the next car. Drive by a hourish later and my car was still in the same spot. Drove by this morning at 630 and saw my car in the bay. stopped byaround 10ish because we were headed home after breakfast and my car was out front. The tech lied and said he tried calling me the day before and I showed him I had no missed calls. The communication is extremely poor. We will go out of our way and avoid this location l, since the change of manager they have been unfriendly and uncommunicative. so disappointed read more

I scheduled an appointment for an oil change to my Service Van at 4pm. And it was pushed to 5pm. When I arrived for my scheduled appointment the front desk associate was surprised and said he had no 5pm appointments. I told him my name and he insisted it changed to Thursday and I should have received a text. Received no such text. Then asked if I was ok with returning then. Absolutely not, the garage was empty and there were no customers. From the reviews this happens often,, it's pathetic how is this business still open! I live in the area but I will never bring my business there again! I would give zero stars if I could! read more

literally couldnt get service there. nobody was at the front to help even after standing there waiting for 10 minutes. could hear people talking in the room right next to the front so i know people were in there. pretty sure they heard me walk in and ask if someone could assist me but just didn't bother to help. read more

alex is a great mechanic always helps with all my vehicles and makes sure they come out better than they came in everytime!! they are also very good here with customer service great atmosphere to be around. read more

To put my words as brief as I am able, they are these! Terrible service! Both with my Corvette & Cadillac....terrible service! There will not be any third time given to touch our Genesis! Enough said, except, good bye! No star low enough! read more

i brought my car for a oil change they got me in n out as Fast as they could great people great service

They are suffering from the "quietly quitting" epidemic here. I got there at 7:30am and guy tells me it will take until "sometime tomorrow" to change a couple tires! Luckily the one thing he did do was give me the address to a better shop... The Firestone on Pebble Creek. Bob was great and said couple hours! UPDATE-- Bob lied. Just went to pickup and it hasn't moved. FAIL-- Firestone sucks all around. read more

DO NOT GO HERE. I wish I could give zero stars. I dropped my vehicle off for four new tires, alignment, and oil change. Paid 1k for services. I drove 13 miles and my wheel flew off on the freeway and ended up totaling the truck. I had the vehicle towed to Firestone and asked them to fix the vehicle. I didn't want money, I wasn't mad. I just wanted my vehicle fixed. One manager accepted responsibility, and even stated that the mechanic who worked on my truck (Anthony, their "master mechanic" ) has been having problems lately and they will take care of it. I got a call a few hours later, from someone else saying it's not their fault, and good luck. They have ignored and blocked my insurance company from contacting them, they have ignored a demand for repair and payment, and I do not recommend this shop or company to ANYONE. Now the legal battle ensues to hold a company liable for damages they caused due to negligence. read more

Firestone Complete Auto Care - Auto Repair Near Me - Goodyear, Arizona

Overpriced for what it is and not very convenient. They had my car for 6 hours for an oil change and to patch my front right tire due to a slow leak. On the paperwork they indicated that they patched the front left. My tire pressure light is on again (of course) and now I have to take more time out to bring it back there. I brought my car here knowing I would pay more, but figured the service would at least be faster since I made an appointment. Not the case at all. Save your money and just go elsewhere. Update: I have spoken with an individual regarding their mistake of patching the incorrect tire. She decided to give me a hard time about fixing their error. I was originally told that they would take care of it no problem. Filomon the employee stated that if the tire pressure light goes on again that they would prioritize fixing it when we originally picked it up. However, I basically had to argue with her to fit it in because they are booked tomorrow. She let me know that she can try to call other customers who made their appointments a week ago and ask them to change their appointment time, as if I'm being unreasonable. Apparently my appointment time that I made and their error don't matter? Supposedly if we drop it off tomorrow they may be able to get to it, but who knows? Please don't waste your time and money here. read more

Ms.Golnar. Recruiting team of Firestone (437) 290-1119. Been trying to report her for condescending and unprofessional behavior in the interview phone call. read more

This shop used to be pretty good but I will never take a vehicle here in the future. I went in for a tire repair. Despite having an appointment and them telling me it would be quick, The first day took about 2.5 hours, they told me it was just normal leakage and filled the tire back up. The second day after a 6 hour wait they told me it was the rim and it needed to be replaced. So I went and spend $1300 on new rims since getting just one is next to impossible and almost the same price. Well day three the tire is still leaking and obviously I didn't need to spend $1300 on new rims, just needed a new tire and a competent tech. Pretty upset that I trusted this company because I still have to purchase a new $300 tire. And wait another full day will my car in the shop. This location is notorious for not having techs and managers that call out often. Don't waste your time and money here read more

This place was awful, I had a 7:30am appointment and I heard nothing until 12:30 when I called them to get some kind of update, the girl said "let me check" she then told me they're gonna do a diagnosis check to find out what the problem was (it was gonna either be a bad thermostat, bad temperature sensor or bad fan relay switch) My truck sat for 5 hrs and they didn't even do a diagnosis check??? Tell me what's the point of having an appointments there??? They then call me @ 1:45 (over a hour later) to tell me the issue, but it will take 3 1/2 hours to 4 hrs to fix it, and if the parts show up they will be able to get it done today, if not then Sunday. Go to Firestone @ 1820 Pebble creek pkwy, I went there once and had a perfect experience, I guess this is what I get for changing it up. read more

Hello, personally I do not recommend going here. I went in to get a tire patched here and it turned into "needing a new tire that we would need to special order." After that I was told I had a "Leaking" water pump. My $30-50 patchwork bill turned into $977 dollars. The following day I went to discount tire they patched my tire for free, and went to Autozone for a free diagnostic test - guess what no leak in the water pump! I'm not gonna accuse any place of scamming, but at least you know my story! Don't go somewhere just because of the name. Explore your options before burning cash. Free is a lot better than $977 dollars. read more

Made an appointment online yesterday. Got an email at 7:13am this morning confirming my 10am appointment. Arrived early around 9:30 and they said "we don't have any techs available until 11 if you don't mind waiting." I didn't understand why they confirmed an appointment they didn't have techs for, but fine. I said I'd run some errands and come back at 11. Showed up at 11. At 11:45 my truck still hadn't moved from the lot. I asked for my keys and left. If they can't work on a car within an hour and forty-five minutes of a confirmed appointment, they've lost my business. read more

I went in to get a tire balance and rotation. The manager told me they are booked so I scheduled an appointment for the following day. When I got there he tried to book again for the that following day which wasn't going to work for me. So they took the car in at 1:30, I get there at 6:48 but they closed early for a "training". After knocking on the exact window I saw them at for 10 mins the garage door opens my car comes off the lift and the two techs state they can answer any questions because they were off the clock. They finally get the manager after I asked 3 times. He states he tried to call me and left a message.... He didn't then says they couldn't do the work because the tires are old. Never offered to have me come back in and buy tires. Just threw his hands up and say can't do it. I've bought all four tires for two separate cars here before. DO NOT GO HERE. The techs have no professionalism and the "Manager" can't manage. read more

I got yet another nail in my tire. They said they were overbooked. I booked an appointment and it didn't get confirmed, so they scheduled me for the end of the week. When the car got serviced, they did their job but left the "low air pressure" light on. They also wrote on the sales slip that I needed to have my fuel system flushed. Mind you, this was the 2021 car that I purchased last year and it is still under warranty with less than 24,000 mi on it. read more

I needed 4 tires for my Honda Civic. I went on their website to find the tires and make an appointment. The tires I wanted and day and time were perfect and confirmed. I got to this location, VanBuren, which was confirmed online had my tires and I actually arrived 30 minutes early. Rocco looked up my appointment online and he informed me the tires are actually at Pebble Creek location. I had to wait for the tires to arrive and then start on the vehicle. I left and waited 4 hours and called back for the status and it was almost completed. I got my car back with grease on my steering wheel and shifter and e-brake! Tires were gunked up and one tire didnt even have a valve cap! So make sire to inspect your car upon pick up! Josh and Doig fixed it! read more

I brought my truck fr a simple oil change, To make it simple they stripped my oil pan plug.. don't bring ur car here.. enough said, save yourself trouble and take it somewhere else... read more

this place is full of incompetent people the warra on the tires is terrible i purchased a prorated tire and a week later I still don't have my tire no call read more

Just stay away from here. So many times they don't complete the work at the time they say they will. It turns out to be hours after. Why bother making an appointment if you can't even complete a simple maintenance service in a timely manner and then make excuses about other work needing to be done on other cars. Why do you take appointments then??? read more

If I could give 0 stars I would. Their work and costumer service is the worst I've seen. They're in the business of telling you what you want to hear. Went in to fix a tire that kept losing air and decided to go ahead and have an alignment done and a tire rotation while I was their. They did all of those things and then when I drove my car it's beyond shaky. I took it back and they rotated them again and re did the alignment and still terrible. Went back again and always get told "we had to make a lot of adjustments so it should be good to go". Went back another time and had them replace two tires that were due to be changed anyway and thought it would help. Well not only did it not help but they failed to even put both tires at the same weight and left tire paste all over my rims and no caps on my valve stems. And on top of that the alignment they redid once again and the bumpiness continues to get worse. Do not go here! I've gone 4 times in the last 3 weeks. I should not have continued to go back but $700 is a lot of money to be out so I kept going back for them to fix it. I am now out my money since they have been unable to even do any of the work right! read more

Firestone Complete Auto Care - Tire paste all over my rim after tire replacement - Auto Repair Near Me - Goodyear, Arizona

Came in for a tire repair, they checked it out, started the patch and when the "new guy" couldn't get the patch to hold they told me they cannot do it because it is in the sidewall, even thou they had started and it was obviously not in the sidewall. Fast forward I asked them if they could mount my spare tire on that good rim that had the tire they failed to patch they had said ok. All they did was put my spare tire on the truck. I had to leave because I could not believe the incompetence. I would not recommend coming here for anything. read more

Firestone Complete Auto Care - They classify this as sidewall. - Auto Repair Near Me - Goodyear, Arizona

Crooks. Don't let them lie to you trying to get you to buy all 4 new tires. And they say they did an alignment but they don't I have it on video. read more

I first came here to buy tires. Took them literally all day to put them on. When I picked my car up, 2 of my tire sensors were broken. The mechanic tried to tell me sometimes they just wear out. Well, it's funny that they "wore" out the day they put my tires on. He refused to fix them. Then, I made the mistake of scheduling my brakes to be done here, figured since I was getting the brakes done, may as well get an oil change too. Nope, got here, didn't even have me on the schedule. Then after 5 hours of having my car called me to tell me I could come get it, and when did I want to schedule the brakes to be done?!! What!?? Wtf were you doing with my car all day. At the end of the day, I had an expensive oil change and a lesson, don't use this location!!! You won't get a 3rd time to screw me over. read more

I had my SUV towed to this location this past Saturday to get the starter replaced. They promised to have it ready the next day. I had to be in California before Monday for work and to get my kids to school. I called them Sunday after 12 noon to check on it's progress. The person who answered told me the mechanic didn't show up to work and that he was meaning to call me. He never offered to help find another Firestone dealer to complete the work, he just told me they could have it done by Monday. When the Firestone dealer is the one who puts you in a bind, the least they can do is help you find another dealer that can do the work... they offered no help. Poor customer service. After 5 to 6 calls I found the Firestone dealer in Tolleson who took care of me and went above and beyond my expectations. Go to that location instead. read more

I do NOT recommend their Oil Change Service. Went there with my Ram 3500 to have a standard oil change done since I was too lazy to do it myself. They charged me an additional 20 quarts of oil, on top of the 10 quarts that was already purchased. My vehicle only takes 11-12 quarts. Had to get that refunded. Then upon changing my own fuel filters out later on, I had seen that the Techs didn't even bother cleaning up the mess they made from the oil change. Residual oil was spattered across the entire undercarriage of my vehicle, and oil dripping onto my driveway (next to impossible to get out of concrete). Either change your own oil, or find a shop that gives a $*** enough about their own work to clean up after themselves. read more

They take forever. I won't be coming here again. It took them close to 7hrs to remove a nail from my tire in which they told me it would only be 2hr wait. read more

A few years ago I wrote a review warning everyone how bad this place is but no longer see the review. I took my tire in to get a nail taken out and told them I work late on Friday but will be in on Saturday. They called me at work on Friday to say my tire was fixed so I left work early to get it. I was leaving for CA on Saturday afternoon and need the tire fixed. When i got there I was charged $20 for the repair but when they brought it out they said it had a slow leak they could not detect. I saw the nail still in the tire as the tech rolled it over to me. They said they could fix it in about 30 minutes but I told them I would be back first thing in the morning to pick it up. I went in at 9:00am and it wasn't repaired. Went back after 10:30am and they had put the tire on with the white letters on the inside rather than the outside like when I brought it it. This place is a joke. read more

My tire light just went on and I had no idea what to do or how I should go about it so we went to Firestone and asked for advice. The woman working there went above and beyond to help us. She had us pull the car up, she checked our tire pressure, put air in where it was needed. To some this may not be a big deal, but for us it was everything. We only regret that we didn't get her name to give her the credit. She was amazing though, she had long dark straight hair, with cute nails. read more

I needed an Uber and Lyft inspection for a new car. Firestone took care of it right away. Thanks for helping me stay on the road making money. People that shouldn't be driving tonight also appreciate me being available. read more

Took my car in for an alignment, steering was still off a week later, called to complain about it and the staff was a bunch of arrogant workers that have the mentality that the customer is always wrong because they are not mechanics that graduated from UTI overall horrible customer service, Phil and Guillermo will hang up the phone if you say something they don't like, seems like they are all snowflakes down there that rely on their master mechanic that still couldn't get my tow right on my alignment the first time I brought it in, they would rather send you to another Firestone than to clean up their mess and horrible job they did, will not own up to their own mistakes either , sincerity goes a long way , sad that they hire people like them there. read more

The mechanic forgot to give me back my wheel lock for my rims after my oil change and tire rotation. By the time I was able to come back for it they said "I'm not sure where it went, I know it was here though. We'll have someone call you". Numerous calls and visits to get an answer to basically find out that "sometimes the mechanics will just throw a tool in their bag thinking it's theirs". Regardless of how inexpensive that lock is, someone at your location stole it and no one made a conscious effort to find it or compensate me appropriately. Needless to say I won't be going back to this location due to the poor selection of staff Firestone chose to employ. This Firestone is garbage compared to the one literally a few miles away across the freeway on McDowell and Estrella pkwy. read more

I went to this tire shop for an oil change and replacement of my rear tires on my car. I was skeptical if I should even bother with this shop seeing the low reviews an all, but I gave them the benefit of the doubt. Every has their own different experiences. I was surprised to get help from John. He mentioned that he was the new shop manager. John helped with getting what I needed done on my car. I'll make sure to stop by this shop again in the future with issues on my car. Great overall experience, I'll recommend this place to family and friends. read more

Was In a tight spot, was literally leaving to go back home to CA, and i got a flat. 15- min to their closing time, they did amazing job trying to get back on the road. Agent was very nice and professional. Had some technical difficulties, due to the specialty tire size for my model car, but worked through it. Highly recommend this location! read more

this location is the worst, they don't know how to treat their customer, over charges customers.

These guys bent over backwards to fix a problem that came up. There was an issue with ordering the wrong part but it was corrected and I was given a discount for the hassle. I will go back. These guys have done right by me. read more

Just wanted to leave my experience with the store on 15420 W Van Buren, Goodyear, AZ 85338. I recently purchase a set of tires and road hazard warranty. Unfortunately, I got a nail in the back tire. So, I stopped by today just before 2oclock. I was told there is a couple vehicles in front of me. Should take a couple hours. Not a problem. Around 5:30 pm. I received a call saying they will not be able to fix my tire today. They got busy. Thus, had to pick up my truck. Without it never being looked at. So, I can go work in the morning. I want to Thank You for wasting my time and money. Never again will I use firestone or recommend them. read more

Horrible customer service I just bought new tires and got a flat tire the warranty department told me they would patch the tire until I got a new one I relayed that to the guy who was working he told me he didn't want to do that because it is to much work. I had the warranty on all 4 tires and they want to charge me for a new one when I just spent $700 on my tires the week before. read more

Worst customer service ever. Wasted my time. Cost me days of work. All because they disnt take 30 seconds to look and see if they could even fix my problem. Instead was trying to sell me a part didn't need. Then realized they couldn't even fix it. read more

After my fiasco at Walmart, I called Firestone to see if they had my tires and could change them that day. The manager quickly looked up the tires, and while they weren't in stock, he said he could get them and to bring the car over. Fortunately it wasn't far--I drove on a flat--and they were able to get the work done. Very grateful for their courtesy and professionalism. Drove to San Diego that afternoon. read more