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    Firestone Complete Auto Care

    2.8 (43 reviews)
    Closed 7:00 am - 7:00 pm

    Services - Firestone Complete Auto Care

    Auto diagnosis or inspection

    Auto maintenance

    Auto fluids and filters maintenance

    17 More Services

    Oil changes

    Auto wheel alignment

    Auto repairs

    Auto battery or electrical system repair

    Auto brake repair

    Auto engine repair

    Auto HVAC repair

    Auto transmission repair

    Auto wheel and tire repair

    Routine automotive maintenance

    Transmission leak inspection

    Tire balancing

    Tire installation

    Tire repair

    Tire rotation

    Tire Pressure Monitoring System repair

    Wheel alignment

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    Placed on lift wrong
    Brian M.

    I've used them in the past with no problems. Now it looks like a new crew. I brought my Carin to have a brake lines replaced and oil change. I stopped by the next day to see where we were at to have some other work added. I was in no rush to pick up the car and saw it was still on the lift. They told me to wait around. So I did. Then it was taking a little longer than I expected. I wasn't looking to take the car knowing the job would take time to complete. I walked over to see the mechanic so I knew who to tip when the job was done and saw it was on the lift incorrectly and bending the bottom of my fenders (see photo). I complained to the manager and he went to talk to the mechanic. Ten minutes later he said when the car was on the ground the fenders were banged in and straightened out. Suddenly I'm told we can't do the brake work here and other things the car needs. They changed the oil and charged me close to $200. They said I had a nail in one tire that they didn't bother fixing and basically said because they can't do the brakes they didn't bother. So I had to drive to bills auto awaiting to review them as I cut up my Firestone credit card and consider legal action on the bodywork.

    I came in to get a new battery on a Sunday because they were one of the only places open to do so, when they brought my car into the shop to put it on the lift they completely bent my rim and slashed one of my tires. Completely incompetent and unacceptable doesn't even begin to describe the service here. Only good thing I can say is the service writer/manager(I think) was nice enough to tell me the truth about what happened, of course I told them I wanted a discount on my total for the damages done today and they complied but even still it's just a terrible situation all together...avoid this place at all costs.

    $6095 estimate cost me $11 and ten minutes to fix, oh yeah, I also had to clean the condenser with a hose, which took me five minutes!
    Gary J.

    I brought my daughters car in which is a 2014 Mustang because the air conditioning was not getting cold. They charged me $32 for diagnosis and it took them three hours and they gave me an estimate of $6000 to fix the car. They told me the water pump was leaking and I brought it to another mechanic and it was not leaking. They also told me I needed a air-conditioning compressor and a condenser, which was totally false because all I did was add a little bit of Freon and cleaned out the condenser with a hose and the AC is cold as can be. They also said I needed a serpentine belt which my mechanic said was fine and also told me I had bad valve cover gaskets. No oil was visible leaking. They should be brought up on criminal charges for this bullshit because it cost me $11 to fix my car. Actually it was $43 because 32 of it was for them to misdiagnose my car. I am going to do everything to take them down because they are robbers and I would not send my worst enemy to them, oh, maybe I would!! Stay away unless you want to get taken to the cleaners, they are criminals!!!

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    2 months ago

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    Lee S.

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    7 months ago

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    8 months ago

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    9 months ago

    Very nice guy great service thanks you five star quality went well Happy Birthday Happy Sunday

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    1 year ago

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    2 years ago

    Jay was very accommodating to having my tires done in an hour! Service was quick and priced reasonably

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    1 year ago

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    2 years ago

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    Page 1 of 2

    Ask the Community - Firestone Complete Auto Care

    Review Highlights - Firestone Complete Auto Care

    I got there and a employee named Brian with a man bun was nice enough to loan me his personal jack.

    Mentioned in 5 reviews

    Read more highlights

    Best Auto

    Best Auto

    (46 reviews)

    BEWARE!! On October 24th, 2025, my husband, Adam, took his…read more2016 BMW 428i to Best Auto & Economy Tire to have the rear left tire patched. This is the same shop that had previously installed all four tires on the vehicle, which is why we returned there. After the repair was completed, my husband drove home (approximately 15 minutes away) and immediately noticed a new noise coming from the rear of the car. Concerned, he returned to the shop and asked the same worker who performed the job to inspect the issue. While test driving the vehicle, the worker claimed the noise was caused by the emergency parking brake. He pulled on the brake lever, and while the noise slightly lessened, it did not resolve. My husband, who has over 20 years of experience in the automotive industry, explained that the emergency brake had never been serviced and had not made any noise before the tire was removed and reinstalled. The worker became agitated and dismissive, suggesting instead that the brake pads could be at fault. His tone and demeanor grew increasingly rude. To avoid further confrontation, my husband asked him to return to the shop, stating that he no longer felt comfortable continuing the conversation. Once home, my husband called another individual at the shop--apparently a co-owner--and explained what happened. This person apologized and offered to re-inspect the vehicle, scheduling a follow-up for Tuesday, October 28th. On that date, we brought the car back and picked it up around 4:30 PM. The shop stated that the noise was still present, insisting once again that it was related to the emergency parking brake. My husband agreed to have the issue fixed and was told to bring the vehicle back on Thursday. We dropped the car off as instructed. The following day (Friday morning), I called for an update. The owner informed me that they were waiting for a part, expected to arrive at noon, and that they would call when the repair was completed. Later that afternoon, around 4 PM, my husband received a message stating that the wheel hub and bearings were damaged and needed replacement, at a cost of $650 plus tax. When I called to discuss the matter, I asked if he could offer a fairer price or use aftermarket parts. The owner refused, saying his only option was a used BMW part at that price. When I pointed out that this same shop was the last one to install and remove those tires -- and that improper torque or overtightening could have caused the damage -- the owner became defensive, raised his voice, and told me I was wrong. He insisted that "overtightening doesn't damage anything" and dismissed my explanation, despite my firsthand experience with similar damage on a prior vehicle. His tone throughout the call was rude, condescending, and unprofessional. At this point, we believe the damage to the wheel hub and bearings was directly caused by improper handling or overtightening during the initial tire repair performed on October 24th. The shop's refusal to take responsibility, as well as their unprofessional behavior and contradictory explanations, have left us with no choice but to document the incident with the Florida Department of agriculture and consumer services. I will also post someone else review they women had the same experience and she too owed a bmw they spoke as if they had experience with bmws and damaged the car even more.

    Only place I will bring my Car. The pricing was fair and transparent, with no hidden fees. I highly…read morerecommend Best Auto for anyone in need of reliable and trustworthy auto repair services. Yakir provides exceptional service. He is incredibly attentive and goes above and beyond to ensure my car was thoroughly inspected and repaired.

    Firestone Complete Auto Care - tires - Updated May 2026

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