Cancel

Open app

Search

Firestone Complete Auto Care

3.6 (198 reviews)
Closed 7:00 am - 7:00 pm

Services - Firestone Complete Auto Care

Auto diagnosis or inspection

Auto maintenance

Auto fluids and filters maintenance

17 More Services

Oil changes

Auto wheel alignment

Auto repairs

Auto battery or electrical system repair

Auto brake repair

Auto engine repair

Auto HVAC repair

Auto transmission repair

Auto wheel and tire repair

Routine automotive maintenance

Transmission leak inspection

Tire balancing

Tire installation

Tire repair

Tire rotation

Tire Pressure Monitoring System repair

Wheel alignment

Firestone Complete Auto Care Photos

More like Firestone Complete Auto Care

Recommended Reviews - Firestone Complete Auto Care

Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
Yelp app icon
Browse more easily on the app
Review Feed Illustration

Reviews With Photos

I dropped off my car for an alignment service and had a great experience thanks to Paloma at the front desk. She was welcoming, helpful, and took the time to inform me about a current promotion, which she applied to my bill. I really appreciated her customer service.

Matt M.

Japheth was an amazing associate super helpful and assuring. They were great about getting me out on time when I came in and helped me out with. Over all the store was just super welcoming and I appreciate that greatly!

Eric R.

Was contacted by the area manager who seemed like he wanted be helpful until he found out that I had reversed the charges from my bank. After a lengthy conversation about how I expected nothing more than my money back and the matter to be dropped with no repercussions he proceeded to say I was just a "dead beat" and only wanted free service. This was after I gave them the option to put the original parts back and they refused. I was also told I was filmed during the process and faked my signature and that they would have no problem fighting and winning with the bank. Well....more than 30 days later my bank sided with me. I also sent two typed letters to the corporate office with all the evidence needed including GPS, start/stop indicator, miles driven while in their custody etc.. Corporate must not care either because it's been over 45 days and no response from them. All in all this place is a sham that doesn't have the customer in mind. I did however end up spending over $1000 dollars to repair the alignment being messed up due to the unnecessary repairs. Also spent another $700 for new tires which was the actual cause of the issue. The actual cause of the issue was diagnosed in 10 mins by two different companies. All in all I had a terrible experience and no help from corporate leadership!!!

AVOID!! Recently took my Toyota 4Runner to get serviced and it seems they stripped the bolt to my skid plate when taking closer look at home, causing the plate to be lopsided and improperly secured. They lied and said it had always been like that. Additionally, their customer service is terrible and will not voluntarily provide you with the best information unless you pry. Unfortunately, this is all too common in this car service industry. Don't be a fool like me! Do your research and find something better.

Getting a simple oil change for my mom
Ace L.

Checking in was smooth and painless for a drop of. Price though changed 20 bucks from the time I called til I arrived. Waiting for the final verdict

Recommending service for my back breaks that I don't need.

See all

Photo of Rick C.
8
53
35

4 years ago

Helpful 1
Thanks 0
Love this 1
Oh no 0

2 years ago

Helpful 0
Thanks 0
Love this 2
Oh no 0

3 years ago

Save your money. They upsell you and then use cheap parts. Don't go here. Dishonest and Deceptive.

Business owner information

Photo of Lee S.

Lee S.

Helpful 1
Thanks 0
Love this 0
Oh no 0

3 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of R. F.
0
94
8

4 years ago

Just horrible, terrible, wouldn't let this place touch my lawnmower. This place is a mis-managed unorganized mess.

Business owner information

Photo of Lee S.

Lee S.

Helpful 6
Thanks 2
Love this 0
Oh no 1

6 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

7 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 0
Photo of Tina Z.
98
45
7

3 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Ally M.
142
6
13

5 years ago

Excellent service and great price! Super easy process and got my cars battery changed super fast! Thanks Firestone!

Helpful 0
Thanks 0
Love this 1
Oh no 0

9 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

5 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Ve N.
0
11
0

3 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

2 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Lewis M.
81
147
121

5 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

8 years ago

Helpful 2
Thanks 1
Love this 1
Oh no 1

3 years ago

Helpful 1
Thanks 1
Love this 0
Oh no 1
Photo of Alice F.
675
14
0

5 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

6 years ago

Business owner information

Photo of Bridgestone S.

Bridgestone S.

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of C J.
0
16
0

5 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Sandra P.
26
32
74

8 years ago

Business owner information

Photo of Bridgestone S.

Bridgestone S.

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Missy L.
562
98
36

8 years ago

Business owner information

Photo of Bridgestone S.

Bridgestone S.

Helpful 2
Thanks 1
Love this 0
Oh no 1

4 years ago

Helpful 2
Thanks 1
Love this 0
Oh no 1

7 years ago

Business owner information

Photo of Bridgestone S.

Bridgestone S.

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Gladys G.
54
11
11

6 years ago

Helpful 3
Thanks 1
Love this 0
Oh no 1

10 years ago

Business owner information

Photo of Bridgestone S.

Bridgestone S.

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of birdie o.
64
90
87

12 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Mark H.
476
226
194

6 years ago

Helpful 2
Thanks 1
Love this 0
Oh no 1

6 years ago

That's due to the weird vibe from the front desk. I'd give the tech 5 stars for doing a great job and actually fixing my alignment issue.

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Nicole N.
76
132
86

6 years ago

Helpful 2
Thanks 1
Love this 0
Oh no 1

5 years ago

Business owner information

Photo of Lee S.

Lee S.

Helpful 3
Thanks 1
Love this 0
Oh no 1
Photo of Arnold B.
338
105
2

7 years ago

Helpful 3
Thanks 1
Love this 0
Oh no 1
Photo of Dana S.
10
68
26

7 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of K S.
103
6
1

5 years ago

Helpful 3
Thanks 1
Love this 0
Oh no 1

7 years ago

I have brought serveral of my cars here for many things, brakes, tires etc and never had a bad experience

Helpful 0
Thanks 0
Love this 0
Oh no 0

4 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

5 years ago

Helpful 2
Thanks 1
Love this 0
Oh no 1
Photo of Brande L.
213
35
17

5 years ago

Business owner information

Photo of Lee S.

Lee S.

Helpful 1
Thanks 1
Love this 0
Oh no 1
Photo of Mary R.
55
16
4

7 years ago

Very professional and friendly service!! I will always take my car here for maintenance and repair!

Helpful 0
Thanks 0
Love this 0
Oh no 0

7 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

6 years ago

Helpful 4
Thanks 1
Love this 0
Oh no 1

Page 2 of 5

Ask the Community - Firestone Complete Auto Care

Review Highlights - Firestone Complete Auto Care

Came into today it was the first visit to this place I was greated by Jesse the store manager before they opened.

Mentioned in 15 reviews

Read more highlights

Wholesale Tire & Automotive

Wholesale Tire & Automotive

(379 reviews)

I would absolutely recommend this business! Finding Ms. Kenni on here was one of the best things…read morethat happened to me in my car. She truly is an ultimate professional, and absolutely the friendliest, most helpful, and sincerely genuine! She is so knowledgeable and went through and broke every single service that needed to be completed down to me, so that I understood and we were able to come up with an implementation plan for completion at my pace. I cannot say enough good things about this shop and its owner. Her staff is also very knowledgeable and completed my repairs in a timely manner. She will go the extra mile to help her customers. Everyone who came into her busy shop received the same great level of care you could tell they were repeat customers. The shop is also great quality and value as far as pricing and work done. I will continue to use her and recommend her for automotive repair and Tire needs. I cannot say enough great things about her!

Owner Ms. Kenni SAVED ME from purchasing a used car with frame damage, and she did this over a 20+…read moreminute phone conversation, she didn't even make money off of our call! Trust this mechanic, I don't say that flippantly or without fantastic reason, which I'll share: I called to ask if I could bring her the used car I was considering buying from a local used car dealership to give the car an independent inspection. I simply said what I was hoping for, an independent inspection from a local mechanic (I live in Los Angeles & traveled out to Norco to look at this car), that I was looking for a used Japanese or Korean car, & my price range. As soon as I shared the name of the dealership (I didn't say anything about my experience or concerns with them, just the name), Kenni said she won't even do business with them, as they sold a used Mustang to her son whose clutch he asked them to fix, because he could tell it needed repair, they refused, and it went out about 800 miles after the warranty he purchased with this used car dealership expired, the clutch then costing $1000 to repair. Kerri also VOLUNTARILY gave me pointers for used cars, sharing that CVT's (Constant Velocity Transmissions, commonly known as Continuously Variable Transmissions) are not as reliable as other transmissions, which helped me narrow my search in cars in my budget. She also shared other GEMS of cars with recalls on engines, and how great she's found CLK 500 Mercedes cars to be. She has 38 years of experience. I passionately recommend for a trusted, capable, fair mechanic in the Norco, Corona area!!! She is my personal car buying angel of mercy.

America's Tire

America's Tire

(461 reviews)

These guys are great . I got an online quote from Costco on…read moreMichelin tires who does not charge for installation. Made an appointment, showed them the quote on my cell phone and they matched the price! Going here was better than costco as you can make an appointment at one of their slow times and minimize your wait. Plus their waiting longe is more comfortable as Costco has none. In addition they have several sales people to accommodate customers as Costco has only one and there is always a wait because their counter person is also answering phones. This location always has a line but that is a good sign as it shows high customer volume. Not to worry, get their quote and come back at a more convenient time for all parties and installation. Never going back to Costco for tires.

I came in today for a scheduled tire service appointment and was assisted by someone named Tom…read more From the outset, the interaction was unnecessarily combative and patronizing. I clearly explained that the flat was on the rear right tire and noted--based on my own familiarity with vehicles--that the nail appeared to be outside the sidewall, making it a candidate for repair. Rather than addressing the issue professionally, Tom chose to correct my wording with, "you mean the shoulder?"--a distinction that felt less about accuracy and more about asserting authority over a customer. It immediately set the tone. He then informed me the tire tread measured at a 2 and needed replacement. While I acknowledged that replacement was likely imminent, I explicitly stated I wanted to explore repair first and discuss full replacement after reviewing options and pricing. He dismissed the request without meaningful discussion and ended the interaction abruptly. Within minutes, I returned ready to move forward with pricing on new tires. His response--"we're the biggest tire company in America, chances are we have it"--was delivered with a level of condescension that was both unnecessary and unprofessional. I wasn't questioning your inventory; I was asking for a quote. It's not a riddle. I asked again, simply, for a quote. I was then told to wait in the lobby. Despite having a 12:00 appointment, I sat waiting while he proceeded to assist multiple walk-in customers who arrived after me. After nearly an hour with no follow-up, no communication, and no acknowledgment, I left. Just an extended lesson in how little my time mattered. I contacted American Tire Depot immediately after. Within five minutes, they confirmed availability, provided pricing, and offered same-day service--everything this visit failed to deliver. Efficient, respectful, and refreshingly free of ego. This experience was defined by dismissiveness, poor communication, and a clear lack of respect for a paying customer's time. It was defined by condescension, poor communication, and a surprising resistance to simply doing the job. If the goal was to lose a customer, mission accomplished. I will never be returning.

America's Tire

America's Tire

(395 reviews)

If you're looking for excellent, professional and courteous tire service, the America's Tire…read morelocated in Norco on Hamner is the place. KUDOS to all the staff there, including the service agent, but particularly Dominic Huerta and his exceptional customer service. When I arrived there yesterday (1/10/26), I just knew I was going to have to reschedule my online appointment @ 11:15 a.m. because I had arrived 15 minutes late. The service agent who initially assisted me, couldn't find me in the system and I knew that was going to happen. This same agent ( I can't nor did I inquire as to who he was) my bad and please forgive me, told me that they wouldn't be able to address my service because prior to my arriving, they were being inundated with clients (walk-ins & appointments). He said I would have to wait until 1:30 p.m. No problem. I took a seat. At 12:30, my vehicle had been serviced and Mr. Dominic Huerta was calling my name. Not only was my car serviced, he took the extra mile, as he was rotating my tires, to repair the left front tire because he had found a nail in it that was causing the tire to loose air. He didn't have to do it or tell me anything. Bottom line: America's Tire in NORCO on Hamner never disappoints!!! You will always receive exceptional customer service and professionalism from any and all of the staff!!!

I had some Michelin tires mounted and balanced…read more On one wheel the barrel was cleaned before the adhesive balance weights were applied, the other side was not.

Firestone Complete Auto Care - tires - Updated May 2026

Loading...
Loading...
Loading...