Left car there for 4 hours for the guy to remove two nails from my tire and tell us no patching required. Thought that sounded suspect. Sure enough tire started leaking immediately. We called and he told us to come back at 8 am the next day. I arrived and now he wants us to leave car whole day again as no one available to patch tire. They obviously just don't care so I left for good. Avoid at all costs! read more

I've been a customer of Firestone for many years. I've had some issues in the past which were later resolved by management. However, this is the last straw. In May 2019, I had my stabilizer links replaced at this Firestone location as my car was making a lot of noise underneath. In January 2020, I noticed that my car was making the same noise. I brought it back to this Firestone location to take a look because I would have been under warranty. Once the car was inspected, I was informed that it wasn't the stabilizer links but that the ball joints both lower-front needed to be replaced and then the wheels aligned. This was going to cost $677.76 and was told it must be done immediately. This was on Saturday and due to the unexpected cost, I decided to take my car for a second opinion. I took a day off from work on Monday to take it to another auto repair shop. Within a couple of hours they called me to tell me my car was ready, that the left front stabilizer link needed tightening and it would cost $40. My car no longer makes this noise and has been running fine. So I wonder, is the staff at Firestone incompetent or trying to rip me off? There is a large difference in diagnosis and cost. I will no longer take my car to Firestone. read more

Two issue... both left unresolved. Never going back. 1.) Grease and dirt on tires, not just a little grease... gobs of it. New tires looked way worse than the old ones. 2.) Tires not properly inflated so the warning light stayed on. I took it back in after several day, they said I could leave it there and they would look at it in 45 minutes or I could schedule an appointment. read more

Firestone Complete Auto Care - Dirty new tires, gobs of grease left on them - Tires Near Me - Chicago, Illinois

While I can't give 5 stars because I haven't had my car serviced here yet, I will give 4 stars because they were very forthcoming and honest when I called. The guy who answered the phone let me know the price, their walk in policy for today, and how many cars were in as well as how many mechanics were currently staffed. I respect that kind of honesty. A tip to anyone looking to get work done at a shop: calmly ask any questions you may have first and gauge the responses. Then factor those responses into your schedule and requirements. The only reason I didn't go here is because my daily driver needs an alignment today, on a Sunday and there was a wait. But different from many other shops, these guys told me the truth. I think that's great. I will be coming to this location in the near future for tires. read more

I was there for a wheel alignment. They came up saying that I needed to change an arm I think in order to do the alignment right. So I had to pay about 250 extra. I asked for tire rotation. They said they did that when they didn't. Called after and they admitted they didn't that it wasn't necessary to rotate them.... What?!?! read more

Notice this place is 2 stars for a reason. That is generous in my opinion. Brought my car in to patch a tire. They patched the WRONG tire... read more

Came for a 4 wheel alignment after installing 4 new tires. The tech who looks at it says my car needs some additional work. The service advisor says it needs rearward control arm bushings because its shaking when driving. I ask if they can do the alignment anyway. They very rudely say can't be done, it's not gonna make a difference. I firmly ask them to just to the alignment. They say I'm not gonna warranty it and I agree and they just hang up on me. Thankfully they called me back when the car was ready and again rudely says it's still gonna shake. This car had no shaking issues before or after I picked it up. The service advisors here need some additional training. The alignment was not even done properly. They only adjusted the front toe to spec. The rear camber and rear toe adjustments hardware were loosened up prior to bringing the car in and they still had the nerve to be rude and condescending and not even do the alignment correctly. read more

Total waste of time. I explained what type of vehicle I had and wanted an alignment. I made an appointment that I kept even though I was tired from work. I drove over there and without even leaving his office to look at my vehicle the manager rudely said unless you want to buy tires were not working on your vehicle. I did not need tires. I tried to talk to him but was totally shut down. lack of customer service was annoying. Unless it is something they can get you in and out with a big profit they are not interested.. A good business is built on satisfied customers. Hope there attitude comes back to haunt hem. There are lots of good mechanic shops that deserve our business. This cold corporate attatude turned me away and angered me enoihh to write this warning. they did not honor there word! read more

I was hesitant to go here because of the bad reviews, but it was close to where I live, had the tire in stock that I needed to replace, and I could book a same day appointment online easy. Dropped the car off at the appointment time, they told me it would be about an hour and they called me in 45 minutes to say it was done. For a simple tire replacement, all I needed was time, convenience and the right tire in stock, and they checked those boxes. Also has free WiFi while you wait, although I didn't use it. read more

I had a wonderful experience with Jaime today. First heavy snow of this year and my tire pressure light came on. unfortunately, they did not have any appointments available for today but Jaime was able to take a quick read of my tire pressure and get them to the right PSI. He also provided great recommendations to get an alignment/rotation completed ASAP in addition to new tires this winter given the amount of driving and wear of my current tires. Thank you Jaime for taking such great care of me today!!! read more

Never turning to them for help again. I've always given Firestone locations my business but the past two times I've needed assistance with tire service at the Elston location, the woman working was so unwelcoming. I clearly interrupted her and a group of about 5 associates shooting the breeze in the garage when she came in slurping on her energy drink basically shooing me out the door to the Shell Service station down the street. I was also told that anybody at Firestone that plugged/repaired a tire for me in the past should have been fired because they don't do that... I literally have service receipts from past tire repairs. read more

worse service by Daniel the manager on round lake beach Firestone , he sold me tires 4 months ago with alignment for $1110.00 and my front tires are pretty worn and went back and Daniel blamed the driver for alignment being out , he stayed I have to buy new tires that it was my fault the alignment was bad and declined any warranty that's bs I'm going to file a complain that's a lot of money and worse they lost my business read more

I went here because I needed new tires. They got me the tires quickly and began work promptly. It was discovered that I was going to need a new rim. They said that they had none in stock and would have to order one. OK that was fine. I didn't expect them to have EVERY part in stock at all times. they said that they were hoping ghat it would be in the next afternoon and that they would call me. Well they never called me! I placed several other calls to them in the next few days and the canned response was: "Let me call and check and I will call you back. After a week of not getting my calls returned, they finally called me to let me know that the part was finally in the store. I completely understand that when dealing with outside vendors, that things can happen: wrong items can arrive, or items could be on back order. I really would have appreciated some follow up throughout this ordeal. I know nobody likes giving bad news, but I would have appreciated them telling me the the truth. Even though it took a week to get the part in, they would have earned my respect and repeat business if they would have just kept me in the loop, informed of what was going on. read more

Crooks. I had an almost funny flashback experience here -- then I took my car away from them without having any work done. I'll get back to that part in a bit. Many years ago in my student days I used to go to Firestone for their sale on oil changes. The only downside of the low price is that you had to endure the scary-up-sell-routine. It went like this, "we'll do the oil change but your ball-joints, springs, whatever are shot". When I used to say "no thanks" they would come back with "your wheel might fall off", "you could loose control" and so on. The first few times I took the car somewhere else for a second opinion and that ALWAYS resulted in being told that the car was fine. That was a long time ago and when I noticed Firestone had a good price on wheel alignment I made an appointment at this place thinking that surely no business could get away with that in this day and age. On the day on my appointment they told me the work would take an hour so I went to a nearby place to have something to eat, mainly so that I could read without listening to the television they have in the waiting area. After an hour I came back to the bad news - "sorry, this car can't be aligned because the tie-rods are shot". They said they could take care of it for something close to $400! In complete disbelief I asked them to get my car down off the rack because I wasn't having any work done there. True to form they warned me that "if it wasn't fixed I would someday loose steering control". I didn't get out of there pain free as they charged me something like $20-$30 for the "inspection". I took my car someplace else and had the alignment done. The place I went to was another national brand and they didn't even mention the tie-rods until I asked about them. They said that they noticed a little play in the tie-rod ends but that they had plenty of wear left in them before they needed replacement. Since I don't drive much that could be years. read more

No one likes feeling ripped off and that is exactly how I feel now. This place is annoying. First of all, I'm a women and don't know anything about cars. I went here to get my tire fixed, it had a slow leak. The man at the counter was great, I explained the problem and he looked at the tire. I thought everything was under control. He told me three hours(I didn't have an appointment) so I expected that....two hour later they called and said it was a rim leak and I was also missing lug nut. I agreed to the terms he set on the phone. The rip off part comes in when I pay the bill...its $16 per lug nut not $16 total. Apprently, lug nuts for a Honda Accord are a special order... yes a honda accord. The most popular car in the US has more expensive lug nuts than a Range Rover.. are these nuts made of gold! Then they tell me these golden nuts are not on the tire they fixed but distributed among all the tires. I look at the tires and can't even tell which one are new. So I spent 55 for a patch and magical nuts. Yes, Its my own fault for not clarifing the material. read more

This place is awful. My boyfriend had his tires replaced here twice because they gave him the best price. I came in once to inquire about getting a new alternator and was treated like complete shit. The guy at the counter talked to me like I obviously didn't know a car from a rollerskate. He insisted he would have to charge me $100 just to look at the car, despite the fact that I was 100% certain I needed a new alternator. My boyfriend came in a bit after me to hear the estimate and suddenly the desk guy no longer would talk to me, only to my boyfriend. I'd ask a question, he'd deliver the answer to my boyfriend. You know, cuz girls don't know shit about cars, or something. Sorry, jackass, but I come from a long line of automotive engineers and know a shitload more about cars than my boyfriend. Thanks for the condescension, though. Oh yeah, and the tires my boyfriend bought? Turns out they cross-threaded 5 of the lugnuts. Incompetent AND dangerous. read more

They are nice enough while doing the typical thing of performing unnecessary fluid flushes and charging you for problems that you know nothing about and thus have no way of saying no to. Also unlike a restaurant the wait for your car will be double what they say it will be. Can you tell I'm writing this review from the waiting area while watching a game on tv that I'm supposed to be attending? read more

They said I need new brakes, new rotors, and new shocks (around $800+) when I went in to get my oil change and utilize my lifetime alignment deal. They said they couldn't do the alignment as well as usual because I need the other new parts first. I told them to do the alignment anyway and hold off on the rest since the price was so high. So, I go to a very reasonably priced place Velaquez & Sons Brakes since they had a great star rating on Yelp to get the job done and save some $. They checked out the car and call me to say I don't need ANYTHING! My brakes are good for another 6-8 months, they filled up my brake fluid which they did not charge me for and sent me on my merry way. How can it be LEGAL for big box Firestone to make these false claims and scare people into thinking they need these parts they DO NOT!?! Be careful with them!! read more

Business hour is completely lie. How the hell fix flat tire takes a week? When I purchased tire from this place they told me I have life time warranty so anytime I get flat tire free to fix. But I can't afford to wait a week. This is so stupid. I don't think I will never recommend or come back this place. read more

I dropped my car off at Firestone to get a tire replaced. While it was there they checked it out and said it needed new sway bar bushings at a cost of $145, a new axle at a cost of $300, an alignment at a cost of $90, and also said they detected an oil leak but couldn't determine where it was coming from. They quoted $108 for a leak detection test, which doesn't even include the repair once they find where the leak is. I didn't have any of the work done and took the car to my regular mechanic to get a second opinion. They said the sway bar bushings needed to be lubricated but were overall ok. They said the axle looked COMPLETELY FINE. They also said an alignment wasn't needed and correctly inflating the tires would correct the alignment issue. Finally, my mechanic found the oil leak immediately for NO CHARGE and said it'd cost around $200 to repair. Essentially Firestone told me I needed over $500 of work for problems that don't exist, and over $100 for a test my mechanic did for no charge. I will never give Firestone my business ever again. read more

The service here is extremely poor. I had called ahead and was told my wait would be 1 hour. 3 hours later I asked how my tire was coming and the manager went to grab one of the 4 guys that were hanging out and eating to come and check my tire. I watched as my tire was removed where the guy took it to another area and took another break. I understand that everyone deserves a break...but at the same time? Why did it take 3 hours to look at a tire repair? I would never return nor would I send any of my fleet vehicles here. read more

I woke up this morning with this awful feeling in my stomach... I had a feeling when I went to my car that my tire would be flat. So after digging it out of the snow and driving a few feet yup I was right my tire was dead. I had my car towed to this firestone crossing my fingers there wasn't a long wait. After arriving and getting the estimate and the dude telling me it should be a quick change, I am still in the waiting area 2.5 hours later. I am highly dissapointed with their customer service and high prices. Of course being female and walking into an autobody shop knowing little to nothing about cars I do feel taken advantage of. I often think these guys can see me a mile away. Skip this place even in an emergency unless u have all day to sit and watch the Wendy Williams show. read more

This will be my last time working with Firestone. Yesterday I brought my car in because my wiper was acting up. This all started occurring 2 days after I had gone to a different firestone to get my wipers and tires replaced, with no problems previously and no one stated anything was lose when fixing my car, which I found that to be odd. This Firestone fixed the wiper and tightened whatever they needed to, I wasn't charged for the wiper, great, but I had to complain about it and state that I had just purchased these wipers I shouldn't have to pay for anything new. After all was said and done to get something tighten was 65 dollars. To say I was shocked was an understatement. I feel like Firestone is only out to get money not to build outlasting relationships with costumers. read more

I had my car towed there after I couldn't get it started. I explained what was wrong and how the car was acting. He half listened and kept trying to sell me on a $49 deal to check the battery and alternator, both of which were fine and definitely not the issue. I'm not a mechanic, but this was pretty basic car stuff. Something that anyone who works in a repair shop would definitely know. After going back and forth and having the same conversation several times, I just had the car towed back to my house. The problem was the fuel pump, which is definitely not a battery or an alternator. It was like going to a doctor for a broken arm, but having them insist that they take an X-Ray of your leg first, regardless of the fact that you walked in there just fine. read more

I'm sure they have their reasons why but I called to see if they can install my wipers. I went to buy my part at Nissan myself. I just needed them to install and they shot me down! Apparently they only install if the product was purchased thru them as well. Bloop.. No thank you. I'm sure the piece, which I only paid $15 for at Nissan, wouldve cost me about $40 with Firestone. No thanks. read more

These guys are complete imbeciles. 1) They didn't reconnect my spark plugs correctly. Hey morons, drive the car after you've worked on it - even if it's just around the block. Then you might experience the chugging and jerking that I had all the way going home... where I finished your work myself! This they tried to make right by offering me a free oil change. Cuz I want to go back there so badly? 2) They didn't replace my lug nuts like I asked. You can imagine who I was cursing last night when I needed to change my tire and couldn't remove the stripped ones myself. read more

I dropped my car off at 9:30 AM for an oil change and brake inspection. They said they would call when it was done and tell me about my brakes and could do them hy the end of the day if needed. I walk by going to dinner and check the status at 6 PM to see that my car has not moved. I ask about the car and was told that it was currently out on a test run. They did not do anything to the car for 8 and a half hours. I eat and come back. It was not done until 7:45. 10 hours and 15 minutes for an oil change and tire rotation. I was lied to too many times to let them do my brakes and reluctantly paid the $91. Full price when next door had $8 off if you brought it in between 8 and 10. They wasted a rare day off where I do not need a car and a lot of my time. No real sorry or taking the blame until the end when I asked if oil changes normally take over 10 hours. read more

WORST EXPERIENCE IN MY LIFE!!! Please don't use this location at all trust me . No manager - bad customer service- horrible staff. Better options near by with good reviews. I should had read previous reviews before wasting my weekend in their bad establishment. read more

I have had two different cars serviced here and both times the experience was great. My "Service Advisor" was Francisco both times and each time he was friendly. I have gotten all 4 tires replaced on my 2003 Infiniti and an oil change on my 1998 Honda Civic. The Honda was a recent hand me down from my brother and I couldn't get the front license plate off because the screws/bolts were rusted on. I asked them to help me and they took it off no problem. They even went the extra mile and replaced a blown out fuse on the clock/radio without me asking them to do so. It's the little things :) There's no question, I'll be using them again in the future. Thanks guys. read more

I recently made a trip to Firestone for tire replacement. They offer really good deals (check their website and speak with the techs on hand) and I was able to get in an out within a decent amount of time. I am impressed with the tires that the manager suggested, they were not as expensive as the other brand and their handling in the blizzard was excellent. I recommend this location for the customer service,honesty, and quality of work. read more

I have gone here since I moved to Chicago 3 years ago. I find that they are helpful and honor agreements (discounts, etc). The only thing I would complain about is (and I have read this in other reviews) that they don't do a good job at all of explaining to me what exactly is wrong, assume I am an idiot, and then keep repeating the same answer over and over...which is annoying. I have a warranty on my tires- and one of them got a screw in it. Instead of replacing the tire, they just patched it. Seems kinda lazy to me. They recently replaced my alternator and I have yet to pick it up. We shall see... The reason I did give 3 stars was because they do a great oil change and have been reasonably easy to work with...and they are very good at calling me immediately with an update. read more

Giving three stars after finding out that a few things that I was supposed to have fixed here didn't get done at all, but maybe that's my fault for not knowing these types of things. Moving on to the next. read more

My oil change was fine yesterday and they spotted a problem for me but they gave me a flat tire because of all the scrap metal they have in their parking lot. Will not be going back because of. Update: was told someone would be contacting me in 48 hours and no one has. I have reached out for a 3rd time to get no response. I am appalled with the lack of customer service I am receiving. read more

My family and I used to come to this location for years for minor services (new tires, rotations, alignments, oil changes etc.) to all our vehicles. NEVER AGAIN! I had a nail in one of the tires of my Ford Escape. They charged me and my tire went flat again. Turns out THEY CHANGED THE WRONG TIRE. My father took his Honda Civic in for an oil change. The next morning his car began to shake while he was driving to work. Fed up, he went to my brother in laws mechanic where an evaluation showed cables and wires connected to the wrong locations in the battery and engine. I reported them to the Better Business Bureau. read more

Sometime long waiting time sometime fast but at least they done a great job for my tires, thanks.

I have had the unfortunate experience of blowing my engine TWICE in the same car. They did a great job each time and on the second, their turnaround was INCREDIBLE!! And as an Uber driver, having my car in the shop for ANY length of time costs me money. This was the closest full service location to tow the car to the first time. The repairs took about a week. Sadly, a sensor on the replacement engine gave out beyond the 12,000 warranty and I was not smart enough to just shut the car down and get it towed there ... and the engine blew again. I was again told that the repairs would take about a week and, since it happened on New Year's Eve, I was already down two days of income. Well, instead of taking a week, Tony was able to juggle the schedules of some of the mechanics and he had the car back to me in just THREE DAYS! The extra five days of driving that they bought me made the sting of having to pay such a large bill ... AGAIN!... just a little bit more bearable. I now have a regularly scheduled maintenance check with the shop. I can't thank Tony, Luke and the crew of mechanics enough for the personal attention that they gave me! read more

Either they are incompetent or they don't give a shit! I took my car to Pep Boys and right away, they knew the Freon level was off. This firestone is full of excuses and they give ZERO F*cks as to whether they provide good service or not. I went to firestone years ago and vowed never to go back...had I known that Tires Plus in Minn. was associated, I never would have taken my car there to begin with. read more

Do NOT GO HERE! BUYER BEWARE! Typical bait and switch scheme amongst other things. I needed new tires for my car and had looked online for best prices on all weather tires. Firestone was nearby and not too expensive, so I called them to see if the tires I needed were in stock. They said no, but that they would arrive the next day and the would call me. That was a Sunday--by Wednesday, I decided to call them myself. Victor answered the phone and said, yes they had three of the tires I needed in the warehouse and he would send his guys to go pick them up. They had another tire of that brand in stock. He said to come on by and that it would take an hour to complete my tires. I arrived at the shop at 4:30 and double checked again to find out how long it would be for my tires and they then said it would be an hour and a half. I said Victor had said only an hour and Victor just looked up at me and said I was mistaken. FIne, I shrugged, big deal, just a half hour more....they had free wifi so I was able to continue doing work. I again verified they had all four of m y tires--and Larry the manager said yes again. After 1 Hour I asked the manager, Larry if they were sure they had all of my tires and he replied yes. (Despite the fact that my car was sitting on a lift with zero work being done on it.). Another hour passes and by this time I am getting impatient. I look over at my car and it has THREE tires, but the one in front is missing and no one is working on it. After 2 and a half hours I ask to talk to Larry again and he says they have a problem that they don't have the 1 other tire they thought they had and he said he would have to put on a different, more expensive tire. I'm no mechanical genius, but the thought of having THREE tires with 1 DIFFERENT tire just DOES NOT sit well with me. He saw I was getting frustrated so he said he would do the one tire for the price of the others. And I was like SERIOUSLY, you just said you had all four tires???????????!!!!!!!!!!! And NOW YOU DON'T? I told him to just take my car down and put my old tires back on and I would go somewhere else and then miraculously he says OK that he would put all of the same tires on at a discount price. I had to wait another 30 minutes for the new four tires, so a total of over 3 hours spent at this place. DO NOT GO HERE. They are scam artists---while I was waiting a woman walked in and just needed them to fix her tire that was flat. Somehow they ended up making her car worse and they wanted her to do a total alignment and tire change....NOT COOL to do that to someone. I would not trust these people with your car....DO NOT GO HERE! read more

So I made an appointment for 4pm they didn't end up pulling my car in until 445pm. Why even make an appointment. I look over at my car and they are replacing the tire for the spare after I told them that the flat tire was on the trunk. Kind of disappointed more than anything. read more

Went in for routine brake inspection, pad replacements, rotor resurfacing... My brakes weren't looking great apparently, enough so that when they took it apart they said $800+ would need to be put into it. I couldn't afford that so I was planning on seeking a second opinion. I asked how much it would cost to just get it out of the shop and he quoted me at $460... Seriously?! Outrageous. read more