1. Firestone Complete Auto Care

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Allen, TX

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Firestone Complete Auto Care

2.3 (82 reviews)
Closed • 7:00 am - 7:00 pm

Services - Firestone Complete Auto Care

Auto battery and fluid recycling

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15 years ago

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Review Highlights - Firestone Complete Auto Care

“Well, Billy told me to just come in and they would take care of it free of charge.”

Mentioned in 3 reviews

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People searched for Auto Repair 12,029 times last month within 15 miles of this business.

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Auto Clinique

Auto Clinique

(347 reviews)

North Dallas

Valvoline was backed up for a oil change so I called this place and they got me right in…read more Comfortable waiting area. Nice employees. Even got a free car wash with service.

I'm not one to leave bad reviews, but if it saves someone from making the same mistake I did, I…read morefeel obligated to do so. I would STRONGLY recommend taking your vehicle elsewhere. Any shop that offers a 10% discount in exchange for a positive review should, in my opinion, be approached with caution. My experience with this shop was far from positive. A truck that had 250,000 miles on it and was showing signs that should have raised some serious questions about a failing head gasket. Instead, I was led through a series of costly repairs that basically treated the symptoms instead of finding the actual problem. Those repairs ultimately failed within a few weeks. They also installed what I believe were cheap aftermarket parts, including the wrong front struts. When I brought it to their attention, instead of taking responsibility and replacing them, they wanted to charge me to install a lift on the rear of the truck to compensate for the front end sitting higher than the rear. WTF? Another big concern was the price and quality of the parts. When I asked about the brand of the parts they were installing, which seemed they were hesitant to reveal, I was surprised to find what appeared to be nearly a 100% markup compared with retail prices. Their invoices also don't identify the brand or manufacturer of the parts, so you really don't know what you're paying for. In my experience, the parts were marked up an unreasonable amount, especially considering the quality. Looking back, I feel like the focus was more on getting me to authorize additional repairs rather than properly figuring out what was actually wrong with the truck, knowing Id probably just cut my losses if I had been told the truth about the head gasket from the beginning. I originally brought my truck here because I was trying to avoid dealership prices. Unfortunately, when I finally took it to the dealership, that's when I learned what was actually wrong with the truck, which was in fact the head gasket and the wrong struts installed. The dealership also asked me if I had ever used a quick sealant in my engine because of the sludge they found in the radiator overflow, the radiator that auto clinique just replaced. I don't have proof, but definitely raised even more concerns about the shop practices. I was so hopeful that I had found an honest shop, but sadly, I'd have to say they are far from it. And Ray, I'm not interested in you telling me how you offer a year warranty on your parts and repairs. Thank you

Allen Automotive Repair

Allen Automotive Repair

(40 reviews)

I have been using Allen Automotive for over 5 years now. Last week I had a Mercedes S550 that was…read moreover heating. They took it and I was waiting for the call. They call.. tell me that they could not find it the problem and looked for error codes, low coolant, bad fan etc etc. They even had ir run for a while while up on the rack to see if there was a leak or something. NOTHING... they think the only issue might be a fan connection and told me to just watch it. I was impressed with their thoroughness and asked what do I owe you for Diagnostic time etc... They told me to have a nice day and come pick up my car!! Honest... competent and reasonable prices... What more can I ask for??? We have 3 Mercedes and Allen Automotive takes care of all of them. PS.. .In Allen TX there are actually TWO "Allen Automotive " Make sure that you are going the one at 302 Ash... The other one is OK... and I had him do something and was satisfied.. With Allen Automotive on Ash ST... I am beyond happy!

Check engine light was on... I had read about Allen…read moreAutomotive on Next Door, so I decided to try them out when our Hyundai's check engine light came on about a year ago. They are professional, knowledgeable and always fair in their pricing. This visit, my Murano "check engine light" was on. This time I made an appointment, I recommend it. My car was checked out the morning of my appointment, I was called with diagnosis, approved and my car was ready in 2 hours at a fair cost. The issue could have been a lot bigger, but these guys never do unnecessary repairs. I was told after repair, to drive a few hundred miles, if a potential additional problem occurred, THEN they would perform a second repair, but they didn't anticipate anymore issues! Great guys, service and fair cost!

Firestone Complete Auto Care - autorepair - Updated October 2026

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