Amazing customer service and communicates very well with the customer…read more They were able to identify and fix the problem at a lower cost than the dealership.

Quick to take my car in for an estimate on an ac repair. They were upfront on how much it would…read morecost and were timely in getting the estimate done. I would definitely use them in the future.

I award 5 Star rating to Neue Auto LLC, earned due to the diligence and honesty displayed by…read moreservice advisor Mr. Alvin Niki and the Automotive Technician that performed the OBD Diagnostic test on our 2013 XC60 vehicle which begin indicating engine warnings, shutoff in safety mode and ending in engine service required urgent. The diagnostic revealed Crash Zone Faults still stored on board. Mr. Niki's explanation was thorough, understandable to this elderly veteran, Mr. Niki recommended I contact Insurance Adjuster explain the situation. Instead of we can fix it, Mr. Niki's recommendation was the wisest. He was not deterred about losing a future customer in explaining that what we needed is a little beyond the their capabilities, given the dealership would have the Vehicle specific diagnostic tools and the ability to factory reset the electronics. We will be having our XC60 veicle serviced by Neue Auto LLC in the future. The Neue Auto provided the service at no cost to me, as explained, we were not able to correct/repair the problem.

I've been to Neue Auto a few times now and honestly wouldn't take my car anywhere else. Alvin and…read moreCodi are both so amazing, just very helpful and professional. They're usually able to take me in pretty soon too which is great. On my most recent visit, I went in thinking I needed specific work done, but Codi realized it was a totally different issue. He fixed it right then and there, so I didn't even need the major work I thought I did! As a woman in my early 20s, I'm always prepared to be sold on things I don't need, but that never happens here. They're so good at explaining what happened and I've never felt ripped off. The reception area is nice with AC, water, and a TV, plus a huge perk is that they pay for your one way ride share from the shop after you drop your car off.

Wonderful to work with. So easy and accommodating. Worked…read morewith Demtry on my Audi S5 2018. Tried another shop before and had to run down with a check a couple times even before work was done. Decided to find someone I trusted and felt they could do it right the first time. Fast and easy. Honest and respectful. Kupuna here- so trust was really important.

Called me back. Gave choices of days & times. Sent me an estimate. Made an appointment for tomorrow.read more

Went to Auto Papa with an issue regarding my car kicking/jerking. I was quoted to run diagnostics…read moreto check. Amin took care of me by asking me questions, testing out my car, and explaining possibilities of what could be causing the issue. The challenge is that it is intermittent and it's difficult to reproduce. He did his best to try and replicate it, but wasn't able to. Although I took some of his time to look at my car, he didn't charge me anything as diagnostics didn't need to be run due to no engine light appearing. I truly appreciate the support he provided, top notch. And they are easy to reach out using Yelp messages (just make sure that it sends properly). Thank you, Amin.

It's incomplete work. Based on the work alone I wouldn't recommend these guys to anyone they didn't…read moreput adhesive on one of the plastics on the truck bed. It's missing vinyl film shields on one side, but they left them on the other side so I don't know what happened there. They didn't color match evidence is in the picture there's clearly a line of the two different colors and I can't believe they didn't wash the truck after they finished painting it. The truck also has a weird odor inside. I'm not sure why. When I asked how much it would be to paint the roof it was first $700 then when I agreed to the 3 panels I told him I'd pay for the top on my own dime the price went up over double $1500 for 1 panel. SMH never again. So for 3 panels one being the truck bed it was $1900 then to paint 1 more panel the roof was an extra $1500 just doesn't add up

Nothing worse than being stuck with a broken car…read more My electronic parking brake froze and the car wouldn't move. The dealer wanted a $150 tow, a $300 diagnostic, and a 4-5 day wait. Called Charles instead. He showed up the same day, found the issue, reset the computer, and had me back on the road for way less. He saved the day. Charles is DA MAN !!!!

So I really didn't want to write this complaint but It's been over 2 months now since I've been…read moretexting you, asking you to come over and repair the damaged you caused while changing my AC compressor for my wife's 2006 Toyota Highlander! So when you damaged the engine block back in October 1, 2025 and took 3 months to try and repair it... The oil is STILL leaking from the cracked AC bracket on the engine block after you said that you repaired it! I KNOW that you're receiving my text messages and you STILL don't call or respond! I've been so patient with you but since you're not responding or answering me, I called https://cca.hawaii.gov/rico/ RICO office to File a complaint against you and your company! The RICO Agent told me that you're NOT even A CERTIFIED LICENSED MACHANIC!!! The RICO Agent also filed my call. I guess it's my fault for not checking your background! Nevertheless, anyone who's operating a business in Hawaii, as a business owner, it's your responsibility to ensure and stand by your work! My wife's Highlander can't be driven and now NEEDS another Engine replacement! I've attached the video of the damage that you caused back in October 1, 2025... So I always like to support Local Businesses like yours and TOTALLY BUMMED THAT because I didn't check to see if you were a Certified Licensed Machanic, I LOST THE USE OF OUR HIGHLANDER and will need to get another replacement engine that might cost $5,000-$6,000.!!! ADVICE TO EVERYONE: Always check that the company you use is a Certified and Licensed person or Company to do the work they advertise!

Submitting this review 3 months after repairs were completed…read more My transmission would not shift into gear. Called RDR for an appointment and they were able to take me in the next day. I towed my car to their shop and they quickly diagnosed my vehicle needing a clutch replacement. Quote was sent electronically and upon acceptance my car was ready for pickup two days later. Payment was done electronically and so far the car drives and shifts normally. Service was efficient and price was fair.

Can I just say.... Five stars just isn't enough!!! We have used them for several services! Took our…read morecar to good year to get an oil change they said we had all these problems. They quoted me an arm and a leg to fix only some of the issues. Came to repairs done right and they were able to diagnose my vehicle with issues good year did not even find! They gave me quotes for all the work I needed done, and gave me a honest timeline of when I actually needed to get these repairs done. They did not push to make money off of me and made sure I was comfortable with the service I was receiving. The day of my repairs... they even looked at and fixed my ac for free after all the work I was getting done! I highly highly recommend them for all car repairs!!!!

I've been coming to Auto Repair of Hawaii for quite some time and know Glenn and Eirwin and have…read morehelped my Dad Bobby quite a bit with his cars and now myself and my husband's car. Both have been really awesome give great customer service and we love its central location right off the road through the bike path and the Best Buy parking lot. They are fast and we love coming to them for our safety check, I believe they still do walk ins but always easier to just call and make an appt. It's quick and easy. Thank you for all the hard work and we will be back for more car servicing!

Best auto repair spot on the island! trust me, I trust them! they do an excellent job! they…read moreassess and check everything leaving no stone unturned. they are very knowledgeable as they know what they are doing. the last thing you want is to get ripped off by false claims that you need something fixed when there wasn't anything wrong. I trust them and they have never done me wrong. if you want your car fixed right and get an honest service, Auto Repair of Hawaii

Great service, friendly crew, and they made everything at ease for us. Went for a safety check,…read moretold us it was ok if we ate at Seafood Cartel and even before our food was ready, the car was ready.

Came in last Saturday with a flat tire. Noticed it after eating next door. They took me in right…read moreaway and repaired the tire, checked the other tires, and got me out in about 30 minutes. Outside of them being super helpful and fast, I didn't realize they were closed and they still took care of me. Couldn't be more thankful and definitely recommend them! Thank you again!!

Highly recommend. My brother recommended this place to me…read more Someone broke into my car and stole my paper work including my safety check. I asked the guy if he could just add on the extra charge for a lost safety and he did. I was in and out in less than 30 minutes. Safety checks start at 12pm. Super nice and professional. Thank you!

The guy was so rude,he asked is there a reason why we pulled in then we told him the van says too…read morethen he said well the guys not here yet,it says 12:00pm for safety checks and then goes on to say well you don't have to come here then proceeded to go on and on about Karen's. YOU DONT NEED TO BE SO RUDE how this place stays in business I'll never understand...oh wait I know why

Had the wheel bearings done. They had an appointment available, price was spot on and they are…read morevery knowledgeable and honest with their work. Jessica replies even after hours to help with quotes and scheduling!

I was initially suspicious about the perfect 5 star rating on yelp for Oahu Autoshop. There is no…read moreway they can be this good, right? Boy was I wrong. Jessica and Darius are awesome. Impeccable communication. Answering texts at all hours of the day and night. Clean shop. Affordable pricing. No hard sell, just the honest facts. Timely service. I messaged on Sunday, got me in on Tuesday even though Monday was a holiday. Service was fast; all done in a day. I had a bad alternator that was working on/off. I initially cancelled the appointment when the alternator was working again. "No problem"; they didn't give me a hard time or anything. My car needed to be towed in and they came in extra early to receive it. Can't give them a high enough rating. You guys have gained a loyal customer. We'll be back for sure.